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Summary of reviewsRed Roof Inn PLUS+ & Suites Chattanooga - Downtown offers a convenient location that provides easy access to downtown Chattanooga and various attractions. Guests often praise this strategic positioning, citing its advantage of being close to key sights while maintaining a quiet atmosphere that allows for a peaceful retreat after exploring the city. Despite some concerns about the surrounding neighborhood, solo travelers generally feel safe, highlighting the hotel's balance between location accessibility and tranquility.
While the hotel does not provide breakfast despite expectations set by descriptions, the rooms exhibit mixed reviews. On the positive side, guests enjoy the spaciousness of the rooms and the presence of comfortable beds, with occasional suites offering separate living areas that enhance comfort. However, challenges persist, such as outdated conditions, cleanliness issues, and malfunctioning appliances. Guests have reported instances of crumbs, cockroaches, cigarette odors in non-smoking rooms, and damaged walls. These aspects suggest a need for renovation and better upkeep to align with promotional expectations.
Cleanliness is a significant concern, as many guests find the hotel and rooms to be unclean, lacking maintenance, and often feeling rundown from point of entry. Instances of pests further underscore housekeeping challenges, prompting some travelers to buy cleaning supplies during their stay. This has led to dissatisfaction among those valuing a clean, tidy environment.
Conversely, the staff at Red Roof Inn PLUS+ & Suites Chattanooga - Downtown is consistently praised for their friendly and helpful demeanor. The team is noted for their accommodating and attentive service, making a positive impact on guest experiences. From the reception to the owner, staff interactions are characterized by warmth and genuine care, contributing significantly to guest satisfaction despite other shortcomings. Overall, while the location and staff offer commendable benefits, improvements in cleanliness and room conditions are crucial for enhancing the overall experience at the hotel.
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