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Summary of reviewsHaven Hall Hotel is a stunning and phenomenal place to stay, offering a tranquil and calm location with breathtaking sea views. The hotel's beautiful gardens add to the lovely ambiance and the welcoming and friendly staff make for an exceptional customer service experience. The high-quality breakfast spread includes a delicious mix of both continental and British cuisine with a vegan option available. The luxurious and spacious rooms are impeccably clean and renovated to first-class standards with stunning and unique designs. The hotel takes cleanliness seriously with spotlessly clean rooms throughout guests' stay. The small but spotlessly clean swimming pool is perfect for a relaxing dip and the honesty bar is a great addition. Overall, Haven Hall Hotel offers a beautiful and peaceful retreat with comfortable and impressive accommodation, making it the perfect place to go for a relaxing stay, great host and amazing staff. Show more
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Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Where is the golf course located?Outside the premises. Exact distance: 3000m (Shanklin and Sandown)
Number of holes?18
Are there practice facilities available for players?Νο
Grass (Natural grass grown from seed). Number of courts: 1
Tennis court(s) opening hours:08:00 - 22:00
Cost for using a court:Free for guests
Are tennis lessons offered?No
Are rackets offered to guests who do not have their own?Yes, for free
Do you organise tennis camps?Νο
Do you organise tournaments that guests can participate in?Νο
Is there a shop with tennis gear?Νο
Is there anything that you would like to highlight, add or clarify? We maintain our grass tennis court to our best standard. However it is not "Wimbledon" standard. Most families find it quite adequate. Colin Firth played with his sons and Peter Crouch commented that the rough surface made for a "challenging" game and more fun!
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. Gardenia Suite and SeaShells
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
WTTC Safe Travels protocols
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Call doctor
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: 07/04/2020
Sailboats SuiteThis studio apartment features a fully equipped kitchen with a dishwasher, a fridge, a freezer and a washer/dryer. It offers sea views, as well as air-conditioning and free WiFi.
Guests can access the communal garden, seasonal outdoor swimming pool and tennis court.
Seagulls SuiteThis studio apartment features a fully equipped kitchen with a dishwasher, a fridge, a freezer and a washer/dryer. It offers air-conditioning and free WiFi.
Guests can access the communal garden, seasonal outdoor swimming pool and tennis court.
Geranium SuiteLocated on the ground floor, this apartment features 1 bedroom, 1 bathroom and a fully equipped kitchen with a dishwasher, a fridge, a freezer and a washer/dryer. Air-conditioning and free WiFi are provided.
Guests can access the communal garden, seasonal outdoor swimming pool and tennis court.
Gardenia SuiteIt is the only apartment in the building without a sea view and is situated at the rear of the building with a private patio, lawn and garden.
This apartment features 1 bedroom, 1 bathroom and a fully equipped kitchen with a dishwasher, a fridge, a freezer and a washer/dryer. It offers a private patio and garden with outdoor furniture. Air-conditioning and free WiFi are provided.
Guests can access the communal garden, seasonal outdoor swimming pool and tennis court.
Gypsophilia SuiteLocated on the first floor, this apartment features 1 bedroom, 1 bathroom and a fully equipped kitchen with a dishwasher, a fridge, a freezer and a washer/dryer. Air-conditioning and free WiFi are provided.
Guests can access the communal garden, seasonal outdoor swimming pool and tennis court.
Gladiola SuiteThis apartment features 1 bedroom, 1 bathroom and a fully equipped kitchen with a dishwasher, a fridge, a freezer and a washer/dryer. Air-conditioning and free WiFi are provided.
Guests can access the communal garden, seasonal outdoor swimming pool and tennis court.
1 Victoria & Albert RoomThis twin/double room has air conditioning, a seating area and offers a sea view.
2 Winston Churchill RoomThis twin/double room has air conditioning, a seating area and offers a sea view.
Seashells RoomThis accessible twin/double room has air conditioning, a seating area and offers a sea view.
3 John Keats RoomThe pool with a view and sauna are the standout features of this twin/double room. Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin/double room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as sea views.
4 Charles Darwin RoomThis twin/double room features a pool with a view, sauna and fireplace. This air-conditioned twin/double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace with sea views.
5 Tennyson RoomThe pool with a view and sauna are the standout features of this twin/double room. This air-conditioned twin/double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace with sea views.
6 Lewis Carroll RoomThe pool with a view and sauna are the special features of this twin/double room. This air-conditioned twin/double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace with sea views.
7 Charles Dickens RoomThe pool with a view and sauna are the standout features of this twin/double room. This air-conditioned twin/double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace with sea views.
Penthouse ApartmentThis apartment features a pool with a view and a sauna. This spacious apartment features 1 living room, 2 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a private entrance, soundproof walls as well as sea views. The unit has 2 beds.
Guest Reviews
9.8
Excellent
Location
Haven Hall Hotel is the perfect destination for those looking for a relaxing stay in an ideally situated location. Guests have noted the hotel's fantastic, calm and quiet location with stunning views overlooking the sea. The beautiful gardens surrounding the hotel add to the lovely ambiance. Additionally, visitors have praised the welcoming and friendly people who will make your stay even more delightful. The hotel's brilliant location allows for easy access to the beach and restaurants and there are plenty of walks to discover just outside the doorstep. It's no wonder that guests have described Haven Hall as a lovely, stunning and phenomenal place to stay while enjoying the beautiful sea views. So, come and experience the tranquility of this location for yourself - you won't regret it!
Breakfast
At Haven Hall Hotel, guests can wake up to a lovely breakfast spread that includes a delicious mix of both continental and British cuisine. The high quality produce used really comes through in the freshly prepared, delicious breakfasts served in the beautiful breakfast room. Vegan guests can look forward to a delicious vegan bircher muesli option as well. The high quality breakfast service is truly excellent and the breathtaking views will make sure that you always start your day on a high note. Overall, Haven Hall Hotel offers a great and tasty breakfast that's cooked homestyle to leave guests satisfied and happy.
Rooms
The Haven Hall Hotel boasts of beautiful and luxurious rooms that are renovated sympathetically to first-class standards. The rooms are spacious, light and impeccably clean. Some guests even commented on the stunning uniqueness of the room designs. The air conditioning is quiet and the furniture restoration by Arielle is remarkable, adding to the overall well-decorated and furnished ambiance of the hotel. The hotel also takes pride in its impressive renovation photo album, showcasing its lovely and immaculate rooms. Moreover, the remarkable gardens surrounding the hotel are a sight to behold, contributing to the wunderschönes Anwesen (beautiful estate) experience. Overall, the Haven Hall Hotel offers a beautiful and peaceful retreat with comfortable and impressive accommodation.
Cleanliness
As a traveler, there's nothing more important than a clean and well-maintained hotel. Luckily, Haven Hall Hotel scores top marks in this department. Guests rave about the hotel's excellent cleaning and general upkeep, describing the rooms as pristine and immaculate. From the impeccable cleanliness to the thorough cleaning checklist, it's clear that the hotel takes cleanliness seriously. Beyond that, guests also highlight the hotel's beautifully maintained appearance with spotlessly clean rooms throughout their stay. For those who prioritize a spotless abode, Haven Hall Hotel will not disappoint.
Staff
Haven Hall Hotel is known for its exceptional customer service with many guests praising the staff for being friendly, helpful and welcoming. The fantastic owners and highly attentive staff go above and beyond to offer personal service, interacting with guests and offering great recommendations and advice. Visitors love the polite and charming hosts with many mentioning how warm and welcoming they are upon arrival. David, one of the attentive owners, stands out for his first-class customer service. Guests appreciate the personal touch and smiley helpful demeanor of the staff. From start to finish, visitors experience a level of hospitality that is hard to match anywhere else. Haven Hall Hotel is the perfect place to go if you are looking for a relaxing stay, great host and amazing staff.
Pool
Haven Hall Hotel boasts a lovely and spotlessly clean swimming pool, which despite being small, is perfect for a relaxing dip. Guests are provided with towels and access to showers nearby. The pool area also features an honesty bar, perfect for enjoying a refreshing drink while basking in the warm water. The pool is just one of the many features of the hotel's beautiful grounds, set in a picturesque setting. With wonderful gardens and an outdoor pool, you can truly be immersed in relaxation during your stay at Haven Hall Hotel.
Yes, Haven Hall Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Haven Hall Hotel.
No, Haven Hall Hotel doesn't allow dogs.
Yes, parking facilities are available at Haven Hall Hotel. For more information, read the answers to the Parking questionnaire