The Royal Hotel Sheerness enjoys a favorable reputation among its guests, with many positive reviews focused on its central location, dining experiences, and exemplary staff service. Situated in the heart of Sheerness, the hotel provides convenient access to the high street, train station, and seafront, making it an ideal choice for those wishing to explore the area. Visitors appreciate the proximity to the beach and various local amenities such as shops, pubs, and eateries, ensuring a mix of relaxation and convenience during their stay.
Breakfast at the hotel is generally well-regarded, with guests enjoying hearty, freshly cooked meals that are described as satisfying and great value for money. The staff's friendly and helpful nature enhances the dining experience, though some visitors noted room for improvement in breakfast variety and communication. Dinner service at the hotel also receives praise, with the restaurant offering well-prepared dishes that combine taste and presentation in a pleasant ambiance. While there are occasional challenges with dinner availability, guests appreciate the quality of meals and the convenience of nearby dining options.
The hotel's rooms are highlighted for their spaciousness, comfort, and modern amenities. Many guests find the large, comfy beds particularly noteworthy for providing a restful night's sleep. Despite occasional maintenance issues and varying standards of cleanliness, the rooms are generally praised for being clean and well-kept, with some offering charming views.
The hotel's cleanliness is mostly satisfactory, with many guests noting the cleanliness of rooms and bathrooms. While the building shows signs of age, diligent cleaning efforts are appreciated by visitors. The dedicated and friendly hotel staff significantly contribute to positive guest experiences, often going above and beyond to ensure a welcoming stay. Finally, while the free Wi-Fi is valued by guests, its reliability can be inconsistent, particularly on upper floors.
Overall, the Royal Hotel Sheerness stands out for its excellent location, comfortable accommodations, and attentive staff, making it a memorable and pleasant choice for travelers.
The Shurland Hotel is conveniently located in the middle of the Isle of Sheppey, making it a great option for travelers who want easy access to different parts of the island. However, the hotel's breakfast and dining experiences are lacking with some guests reporting dirty bowls and moldy yogurt, as well as a disappointing dining experience with the restaurant not being open during their stay. The rooms are also mixed with some guests finding them clean and comfortable, while others experienced tiny, outdated and dirty rooms with broken beds, mould and filth. The cleanliness of the hotel is also mixed with some guests reporting issues with mould and dirty carpets. The staff also received mixed reviews with some guests finding them accommodating and friendly, while others found them rude and unprofessional. The spa and gym facilities are a highlight with guests enjoying the Jacuzzi and Steam Room, as well as the well-equipped gym. The hotel offers ample parking options, but some guests reported issues with litter and parking tickets. Overall, The Shurland Hotel appears to be a third-rate hotel at best with poor service and facilities and many guests were disappointed with their stay.
The Abbey Hotel and Conference Centre is highly regarded for its excellent location, offering easy access to the beach and major travel routes, such as the Eurotunnel and the port of Dover. The convenience of nearby restaurants and shops, combined with ample and accessible parking, enhances the appeal for guests visiting for both business and leisure purposes.
The hotel receives high marks for its breakfast offerings with guests enjoying delicious Full English breakfasts and a variety of options, including gluten-free and vegetarian choices. Dinner services are also well-praised with meals described as high-quality, fresh, reasonably priced and served in a comfortable dining atmosphere, though occasional slow service and a need for more menu variety are noted.
Rooms at The Abbey Hotel are clean and comfortable with many offering pleasant garden or courtyard views. While some rooms may feel dated and in need of refurbishment, they provide basic comforts and are considered good value for money. The entire property maintains high cleanliness standards, which are appreciated by guests, alongside positive feedback on soft, clean towels and sparkling bathrooms.
A standout feature of the hotel is its exceptional staff, frequently described as friendly, helpful and attentive. The reception and housekeeping teams, in particular, receive accolades for their courteous and efficient service, which significantly contributes to a warm and inviting atmosphere.
The hotel provides free WiFi, which, while generally good, does have occasional connectivity issues that could benefit from upgrades. Parking is consistently praised for its convenience and ease, adding to the overall positive guest experience.
The Abbey Hotel is also family-friendly, offering a welcoming environment with spacious family rooms and kid-friendly services. The peaceful atmosphere, even with numerous families present, is a plus for those visiting relatives or attending events.
Guests have mixed reviews about the beds with some finding them comfortable and conducive to a good night's sleep, while others note issues with mattress quality and comfort.
Overall, The Abbey Hotel and Conference Centre presents itself as a practical and affordable option, particularly appreciated for its cleanliness, friendly staff and strategic location. It is deemed a solid choice for both family visits and business travelers, providing good value for money despite its three-star rating and occasional need for updates in facilities.