The Hilton Garden Inn Richmond Innsbrook enjoys a highly favorable reputation, especially for its prime location. Nestled in a beautiful and tranquil area, the hotel offers guests convenient access to the interstate and a variety of nearby shops and dining options. The atmosphere is particularly charming during the holiday season with enchanting Christmas decorations, further enhanced by the welcoming and professional staff. This location positions guests within walking distance of numerous restaurants and the popular Short Pump area, making it a perfect choice for both business and leisure travelers.
The breakfast buffet at the hotel receives positive feedback, particularly for its excellent variety and quality. Freshly made omelettes and pancakes are frequently highlighted as guest favorites, especially during weekends, while offerings like fruit and yogurt cater to those seeking lighter options. Despite some guests expressing dissatisfaction over the additional cost, the breakfast is generally appreciated as an above-average offering by American standards, providing a convenient start to the day.
Guests find the rooms at Hilton Garden Inn Richmond Innsbrook spacious and comfortable, with the beds receiving particular praise. Cleanliness is mostly well maintained, although some feedback suggests that updates to the rooms, especially bathrooms, could further enhance the guest experience. Some inconsistencies in the cleanliness were noted, alongside occasional operational setbacks like elevator malfunctions, which detracted from an otherwise positive stay.
Cleanliness in the hotel presents a mixed picture; while rooms are often described as clean and peaceful, the upkeep of the bathrooms and hallways could benefit from more attention. Despite these concerns, the general room maintenance does contribute positively to the overall guest experience, providing a comfortable and quiet retreat.
The staff at Hilton Garden Inn Richmond Innsbrook stands out as a notable asset. Guests consistently commend the team for their friendliness, efficiency, and genuine care. Exceptional service from individuals like Oscar and Aubrey at the front desk enhances guest satisfaction, thanks to their attentive and accommodating nature. This focus on hospitality creates a warm and inviting atmosphere, leaving a lasting positive impression on visitors.
The Westin Richmond is a highly recommended hotel with overwhelmingly positive reviews from guests. Its location is praised for its convenience and accessibility to restaurants, shopping and the highway, making it a great choice for both work and play. The breakfast is excellent with good coffee and nice options, although some guests wished for more variety. The rooms are spacious, comfortable and luxurious with high ceilings and elegant amenities, although a few guests noted outdated appliances and occasional cleanliness issues. The hotel's cleanliness is highly praised with well-lit rooms and extremely clean facilities, particularly during the COVID-19 pandemic. The staff is exceptional with highly efficient and professional service, welcoming front desk and concierge staff and personable wait staff, bartenders and Executive Chef. The beds are some of the most comfortable and spacious with "Heavenly Beds" that leave visitors refreshed and energized. Overall, the Westin Richmond is a fantastic choice for those looking for luxurious and comfortable accommodations in a great location with friendly service.
Avid Hotels - Richmond North - Ashland by IHG receives glowing reviews for its convenient location, comfortable accommodations, and exceptional service. Situated near I-95, the hotel provides easy access for travelers, with a quiet environment free from highway noise. Guests appreciate the proximity to restaurants, shops, and attractions like the Bass Pro Shop and King's Dominion amusement park. The area's safety and trendy vibes, along with ample on-site parking, contribute to the hotel's appeal.
Breakfast at Avid Hotels is well-regarded, offering a "grab and go" style with both hot and cold options, including breakfast sandwiches and yogurt. While some guests desire more variety, the majority have found the breakfast convenient and satisfying. The 24-hour beverage center adds an appreciated touch.
The rooms are praised for their cleanliness, modern design, and comfort, with spaciousness that accommodates amenities like mini-fridges and microwaves. High-quality linens and pillows ensure restful nights, and bright lighting enhances the atmosphere. The gym provides added value, equipped with CrossFit and weight stations.
Guests frequently commend the hotel for its impeccable cleanliness and inviting modern aesthetic. The friendly and efficient staff, particularly Jesse, the night clerk, receive high marks for professionalism and attentiveness, enhancing the overall experience.
The reliable Wi-Fi allows guests to stay connected throughout their visit, and the indoor pool serves as a highlight for families, despite minor concerns about temperature and seating. Beds attract positive feedback for comfort, contributing to a pleasant stay.
Business travelers find the hotel suitable for its practical conveniences, such as 24/7 access to refreshments and helpful amenities like microwaves in the lobby. Recommendations from professionals cite the reasonable pricing, cleanliness, and top-tier staff service as key factors in choosing Avid Hotels for business purposes.
Overall, Avid Hotels - Richmond North - Ashland by IHG is recognized as a well-rounded, dependable option for both leisure and business travelers, providing a welcoming atmosphere and memorable lodging experience.
Four Points by Sheraton Richmond is a favored choice among visitors for its strategic location and exemplary service. Nestled near major highways, the property offers convenient access to I-95, nearby shopping, and an array of dining options, making it ideal for both exploring Richmond and enjoying a peaceful retreat by the picturesque lake. The serene environment is complemented by indoor and outdoor pool facilities, highly praised for their comfort and late-night accessibility, providing relaxation and entertainment for families.
Guests commend the hotel’s rooms for their spaciousness, comfort, and cleanliness. The modern amenities, including a large TV and invigorating showers, contribute to a restful stay. The beds receive particular acclaim for their exceptional comfort, making them a standout feature among travelers seeking a cozy night’s sleep. The hotel's cleanliness is a recurrent highlight in guest reviews, with immaculate rooms and a welcoming ambiance enhanced by the friendly and efficient staff.
Dining options at the hotel enhance the guest experience; the on-site restaurant and bar receive high praise for their excellent offerings and warm service, making it a memorable part of the stay. While breakfast experiences can vary, the overall dining ambiance generally provides satisfaction, with guests appreciating the cooked-to-order meals and attentive service.
Families find the hotel accommodating, with amenities such as a pool and a glass elevator adding excitement to the children's experience. Pet owners appreciate the dog-friendly policy and scenic areas for walks, contributing to a hassle-free stay with furry friends. Parking is ample and convenient, with a secure lot providing peace of mind.
Overall, Four Points by Sheraton Richmond stands out for its welcoming atmosphere, exceptional staff service, and family-friendly features, coupled with comfortable accommodations in a prime location—all elements that contribute to high guest satisfaction and frequent return visits.
The Delta Hotels by Marriott Richmond Downtown is a conveniently located hotel in Richmond, Virginia, offering easy walking access to Browns Island, the bike path and many of the city's main attractions. Guests appreciate the beautiful views from their clean, comfortable rooms, which offer stunning city and river views. The hotel offers modern and chic rooms with super soft beds, although some rooms may need updates and have old furniture. The staff received high praise from guests with front desk agents consistently described as cordial, wonderful and attentive. Guests can rest easy knowing that they will get a good night's sleep on the comfortable beds provided. The hotel has mixed reviews regarding cleanliness and parking, but overall, it is praised for its comfortable rooms and great location.
The Omni Richmond Hotel is a top pick for visitors to downtown Richmond, thanks to its central location and excellent value for the price. Guests love the convenience of being within walking distance to many local attractions and restaurants, as well as the safe and friendly surrounding area. The staff are exceptional, providing a warm and welcoming environment for guests throughout their stay. Additionally, the hotel offers large and clean rooms with comfy beds and great views and a pet-friendly policy that sets it apart from other options. While breakfast is not included in the room rate, guests appreciate the delicious food and the helpful and friendly staff. The cleanliness of the hotel is also frequently praised with guests describing the property as "very clean" and "super clean." There are some drawbacks, including charges for amenities like Wi-Fi and parking and some guests experienced issues with slow or unreliable Wi-Fi or dirty pools. However, overall, the Omni Richmond Hotel is a great choice with excellent amenities and service.
Garner Hotel Doswell Southeast by IHG benefits greatly from its unparalleled location directly across from Kings Dominion amusement park, making it an ideal choice for families and visitors attending nearby events. The hotel's accessibility from the highway and ample parking, including space for trailers, adds convenience for those arriving after a long day of travel or amusement park activities. Additionally, pet-friendly policies, cold refrigerators in the rooms and daily breakfast service enhance the overall attractive package for budget-conscious travelers.
The breakfast experience at La Quinta has received mixed reviews. Positively, some guests enjoyed the variety and quality of the offerings, praising the excellent coffee and attentive service in the well-maintained buffet area. However, criticisms revolve around the lack of variety, inconsistent quality and issues with food running out quickly. The breakfast hours ending at 9:30 am was an inconvenience for some late risers, suggesting a need for better management and more extensive options.
Rooms at the hotel present a similarly mixed picture. While guests frequently noted the spaciousness and comfort of the accommodations, particularly the King suites, issues with cleanliness, outdated decor and maintenance problems were recurrently mentioned. Positive remarks highlighted friendly staff and practical amenities, such as cold refrigerators. Yet, negative feedback included reports of dirty tubs, stained linens, mold and broken furniture, indicating areas for improvement.
Cleanliness throughout the property varied with some guests finding their rooms and lobby areas satisfactory, while others reported significant issues such as dirty carpets, unpleasant odors and leftover trash from previous occupants. The indoor pool, a potential highlight, was consistently criticized for being dirty and smelling bad with many describing it as unusable.
Staff interactions also ranged from outstanding to disappointing. Several guests lauded the friendliness and helpfulness of the staff, noting that management often went the extra mile to accommodate needs and rectify errors. Nevertheless, other guests encountered rude or nonchalant staff members, slow responses to requests and overall unhelpfulness.
Overall, while Garner Hotel Doswell Southeast by IHG excels in location and some aspects of comfort and convenience, it struggles with consistency in cleanliness, maintenance and service quality. Improvements in these areas could significantly enhance guests’ experiences, aligning the hotel more closely with its three-star rating and potential.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-10 out of 10 hotels in and around Short Pump