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Summary of reviewsSwan Lake Motel in Kyiv is well-regarded for its spacious and well-equipped rooms, which provide guests with a comfortable and relaxing stay. Features such as KTV, steam ovens, bathtubs, and especially Jacuzzi tubs with abundant hot water are highlighted as appealing elements that enhance the leisure experience. The pet-friendly policy combined with competitive pricing makes it an attractive option for pet owners. While some guests feel the decor is somewhat dated, and a few have pointed out cleanliness issues in bathrooms, the room experience is generally viewed positively, thanks in part to the helpful and friendly staff.
However, the motel faces challenges with cleanliness that may impact guest satisfaction. There are recurring reports of superficial cleaning, with some rooms having remnants from previous occupants, like hair and wrappers, and dust accumulating in less obvious areas such as under sofas and in bathtubs. Persistent smoke odors in certain rooms also detract from the otherwise pleasant environment. Despite these drawbacks, the motel ensures that its equipment is kept clean, which adds a level of comfort for guests. Improving room service consistency and addressing these cleanliness issues could significantly enhance guests' overall experience at Swan Lake Motel.
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