The Mountains Hotel

Sierra Nevada 37.09418900, -3.40091800 , Plaza De Andalucía, 8 (Show on Map)
7.7
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Mountains Hotel in Pradollano offers a comprehensive and mostly positive experience for guests with a few areas needing improvement. Its exceptional location in Plaza Andalucía is a standout feature, providing guests with easy access to restaurants, shops, ski lifts and stunning panoramic mountain views. This superb positioning, coupled with convenient amenities such as direct parking access and ski storage, makes it an ideal choice for anyone seeking a hassle-free and memorable stay.

Guests generally have positive things to say about the hotel’s breakfast. It is frequently described as excellent with a big, varied buffet providing plenty of delicious choices. Freshness and ample selection ensure there is something for everyone. However, some guests have expressed disappointment, noting a lack of hot food and the use of disposable plates and cutlery.

The dinner experience is likewise well-regarded, particularly for its quality and variety, although there have been mentions of the high cost and occasional lapses in buffet consistency. Guests appreciate the wide range of options and the excellent, well-thought-out selections, but point out that dining services could be more consistent and are frustrated by the restaurant and bar being often closed.

Reviews of the rooms are mixed. On the positive side, guests appreciate the new, comfortable and spacious facilities, along with efficient air conditioning and amazing mountain views. However, many mention the need for urgent renovations due to outdated décor, old furniture and occasional cleanliness issues. Noise disturbances from thin walls and poor soundproofing are also reported. Limited amenities, such as no WiFi in the rooms, add to the concerns.

Cleanliness at The Mountains Hotel generally receives praise with guests frequently noting clean and tidy rooms and well-maintained public areas. However, sporadic issues like uncleaned rooms and noise disturbances detract from the overall satisfactory standard.

Staff at the hotel are widely praised for their friendliness and helpfulness. Guests highlight the attentive, kind and professional service they received, which significantly enhanced their stay. Criticisms are few but include instances of unresponsive or rude staff and privacy concerns.

Internet connectivity is a notable weak point with many guests reporting weak, unreliable or entirely absent WiFi in the rooms. This necessitates the use of common areas for internet access, which many find inconvenient.

Parking facilities at The Mountains Hotel are convenient and accessible with direct access from the garage to the hotel. While the cost of parking is mentioned as high by some, the easy and direct access remains a positive aspect for many guests.

The hotel is family-friendly with a family-like atmosphere and staff praised for making stays enjoyable and memorable for families. While perfect for skiing vacations, guests note a lack of entertainment options and specific activities for children, which could enhance the overall family experience.

For ski enthusiasts, the hotel's location is a dream, providing direct access to ski slopes and lifts. The proximity to ski rentals and lockers near the lifts adds to the convenience, making it an ideal base for skiing vacations.

In summary, The Mountains Hotel excels in location, breakfast variety and staff friendliness, making it a great choice for a memorable stay. However, improvements in room renovations, consistent dining services, reliable WiFi and more child-friendly amenities could further enhance the guest experience.
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Hotel with Parking
The Mountains Hotel features paid private parking on-site. It is also noted as the only hotel in Sierra Nevada with private access from the main parking area.

3-Star Hotel
This hotel is located in the heart of Sierra Nevada, offering excellent access to the Al-Andalus cable car. It features a swimming pool, shared lounge, and billiards. The breakfast buffet is outstanding, and the staff is very attentive, with beautiful and comfortable public areas.

Hotel near Ski Resorts

Family Friendly Hotel

Accessible Hotel

Small Hotel

Room Types
Twin Room This room has TDT TV, heating, and a private bathroom with a shower.

Deluxe Triple Room This heated room offers 2 single beds joined together and 1 single bed, or 1 single sofa bed. There is a TDT TV and a private bathroom with a shower. Please note that the hotel defines children as between 2 years and 12 years old.

Deluxe Triple Room Please note that the 3rd bed is a roll-away bed. This room has TDT TV, heating, and a private bathroom with a shower.

Single Room Offering free toiletries, this single room includes a private bathroom with a bath, a bidet and a hairdryer. The single room offers a flat-screen TV, soundproof walls, a wardrobe, a safe deposit box as well as mountain views. The unit has 1 bed.

Twin Room (1 Adult + 1 Child) Providing free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The twin room provides a flat-screen TV, soundproof walls, a wardrobe, a safe deposit box as well as mountain views.

Deluxe Twin Room The spacious twin room features soundproof walls, a minibar, as well as a private bathroom boasting a bath and a bidet. The twin room offers a wardrobe, a safe deposit box, a tiled floor, a flat-screen TV, as well as mountain views.

Deluxe Twin Room The spacious twin room provides soundproof walls, a minibar, as well as a private bathroom featuring a bath and a bidet.

Standard Triple Room (2 Adults + 1 Child) Featuring free toiletries, this triple room includes a private bathroom with a bath, a bidet and a hairdryer. The triple room features soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV, as well as mountain views.

Standard Triple Room (3 Adults) Featuring free toiletries, this triple room includes a private bathroom with a bath, a bidet and a hairdryer. The triple room features soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV, as well as mountain views. The unit has 3 beds.

Standard Quadruple Room Providing free toiletries, this quadruple room includes a private bathroom with a bath, a bidet and a hairdryer. The quadruple room provides soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV, as well as mountain views. The unit offers 3 beds.

Standard Quadruple Room Providing free toiletries, this quadruple room includes a private bathroom with a bath, a bidet and a hairdryer. The quadruple room provides a flat-screen TV, soundproof walls, a wardrobe, a safe deposit box as well as mountain views. The unit offers 3 beds.

Standard Triple Room The unit offers 3 beds.

Deluxe Triple Room The unit has 3 beds.

Standard Quadruple Room The unit offers 4 beds.

Standard Quadruple Room The unit has 3 beds.

Deluxe Quadruple Room The unit offers 3 beds.

Deluxe Quadruple Room The unit offers 3 beds.

Deluxe Quadruple Room The unit has 3 beds.

Deluxe Quadruple Room The unit offers 3 beds.

Suite The unit offers 1 bed.

Guest Reviews
7.7
Good
Location
Nestled in the heart of Pradollano, The Mountains Hotel boasts an exceptional location that places guests right in the center of all the action. The convenience of being just steps away from restaurants, shops and ski lifts makes it a top choice for visitors seeking easy access to all amenities. The hotel's central position in Plaza Andalucía provides stunning panoramic views and a vibrant atmosphere, perfect for both relaxation and adventure.

The hotel's proximity to essential spots like the ticket desks, parking facilities and the slopes ensures a hassle-free experience, whether guests are skiing or exploring the town. Additionally, the convenience of ski storage next to the lifts and direct access from the parking garage further enhances the overall comfort of the stay.

Frequent praise highlights the superb mountain views and the ease of access, making it an ideal base for a memorable ski vacation. The hotel's excellent location is complemented by the welcoming common areas, reinforcing its reputation as a well-rounded and accommodating establishment.

With its unbeatable position and satisfying amenities, including a remarkable breakfast, The Mountains Hotel not only meets but exceeds the expectations of those looking to immerse themselves in the idyllic setting of Pradollano.

Breakfast
The breakfast experience at The Mountains Hotel evoked a wide range of opinions among guests. On the positive side, many found the breakfast to be excellent, highlighting its variety and quality. Frequent compliments included praise for a big, complete and varied buffet with plenty of delicious choices. The breakfast offerings were often described as amazing, fantastic and spectacular. The selection was noted for its freshness and the ample choice presented—a buffet style with many options ensuring there was something for everyone.

However, not all feedback was glowing. Some guests expressed disappointment with the breakfast service, criticizing it for being basic, lacking hot food and often served on disposable plates and cutlery. Issues with organization and limited variety also surfaced with some describing the breakfast as poor and not meeting expectations. Despite these criticisms, the hotel's effort to provide a wide range of options did not go unnoticed by the majority of guests, who overwhelmingly enjoyed their breakfast experience.

Dinner
The Mountains Hotel offers a generally positive dining experience, particularly when it comes to their breakfast and dinner options. Guests frequently praised the dinner for being excellent, high-quality and well thought out with varied and incredible selections. The buffet-style meals are particularly appreciated, providing a wide range of options that guests enjoyed. Special mentions were made of the fantastic spread during the Christmas buffet, although it was considered somewhat expensive by some reviewers.

However, not all feedback was glowing. A few guests noted that the dinner and breakfast buffets, while usually excellent, sometimes lacked quality or variety. Some guests found the buffet a bit expensive and there were comments about the dining room being cold. There were also mentions of the Moose bar being a great place to unwind with food and drinks after a long day.

On the downside, the hotel seems to struggle with consistent availability of dining services. Several guests expressed disappointment over the lack of lunch and dinner options with the restaurant and bar frequently being closed. This inconsistency has led to frustration among some guests who found themselves with limited eating choices on-site. Numerous comments also highlighted the lack of a proper cafeteria, bar or hot breakfast items, as well as the use of disposable cups and plates, which detracted from the overall experience.

In summary, while The Mountains Hotel usually impresses with its breakfast and dinner buffets, there are areas that need improvement, particularly in ensuring consistent and high-quality dining services.

Rooms
Nestled amidst scenic mountain views, 'The Mountains Hotel' has garnered mixed reviews regarding its rooms with comments highlighting both positive aspects and areas in need of improvement.

On a positive note, several guests appreciated the new facilities, noting their very good design. Some rooms were described as very comfortable, spacious and cozy with others being clean, warm and even offering breathtaking views of the surrounding mountains. Additionally, the air conditioning garnered praise for its efficiency and the overall comfort it provided. Despite their age, some rooms were still deemed decent and tidy, ensuring a pleasant stay for those less concerned with modern decor.

Nevertheless, a significant portion of reviews pointed to various shortcomings that detracted from the overall experience. A recurrent theme across many reviews was the outdated condition of the rooms with numerous calls for urgent renovation and modernization. Guests noted that the rooms appeared worn with old-fashioned decor and in some cases, even having cracked walls, mold and cobwebs. Issues with cleanliness were occasionally mentioned, along with reports of poor soundproofing that allowed noise to filter through thin walls, exacerbating the discomfort for some guests.

Comfort also seemed to be a variable factor—while some found the rooms roomy and comfortable, others mentioned uncomfortable mattresses and pillows, very hot rooms that were difficult to regulate and small, poorly maintained bathrooms. The furniture, often described as old or antique, did not always meet guests' expectations with some items even reported as broken or damaged.

Moreover, the lack of room amenities like minibars and WiFi was noted with WiFi availability limited to public areas only. Instances of poor room service and insufficient housekeeping further added to the overall sentiment that the hotel's rooms do not align with its otherwise well-designed facilities.

In summary, while 'The Mountains Hotel' offers the promise of comfortable and spacious rooms with stunning views, it is clear that extensive renovations and improvements are desired by its guests to elevate their stay experience.

Beds
The bed experience at The Mountains Hotel has garnered mixed but leaning heavily towards negative feedback from recent guests. While some found the beds to be comfortable, a significant number of reviews highlighted issues with outdated and worn-out mattresses, many of which were described as sagging, hard or extremely uncomfortable. The quality of bedding, including pillows, was also frequently mentioned as subpar, often too soft or too big, impeding a restful sleep.

Several guests noted that the mattresses were very old, creaky and in some cases, smelly, causing a disturbance to sleep. Complaints included beds being too firm or too soft and some issues with bed arrangements such as having two separate beds pushed together, which didn't create a comfortable sleeping environment.

Despite these criticisms, there were sporadic mentions of excellent mattresses and cute, comfy beds, suggesting that there might be some variability across different rooms in the hotel. However, the consensus clearly leans towards a need for urgent bed and bedding updates to ensure a consistently comfortable experience for all guests.

Cleanliness
The Mountains Hotel has received mixed reviews about its cleanliness, but many guests praise the overall tidiness and maintenance of the property. Clean and tidy rooms are frequently highlighted, along with very clean and well-maintained accommodations. Modern and cozy common areas add to the hotel's appeal with very clean public facilities and a generally high standard of cleanliness throughout. Guests find the housekeeping staff to be efficient and friendly, often mentioning their helpfulness and the effectiveness of their cleaning services.

However, there are some critiques worth noting. Some guests have experienced cleanliness lapses, including rooms not being cleaned after multiple days, dirty towels and poor room and bathroom cleaning standards. Noise issues have also been a common complaint, ranging from hallway and neighboring room disturbances to noise made by cleaning carts. While there are reports of specific areas needing more attention, such as dirt on the roof overhangs and in the garden, the overall cleanliness of the hotel and the accommodations is generally positive and satisfactory.

In summary, The Mountains Hotel is broadly seen as clean and comfortable with efficient housekeeping, though it has sporadic issues that may need addressing to ensure a consistently high standard of cleanliness.

Staff
The Mountains Hotel garners a wealth of praise for its staff's friendliness and helpfulness. Guests frequently remarked on the warm and welcoming demeanor of the team, describing them as very attentive, kind and super friendly in various departments such as the reception, breakfast and cleaning services. Reviews consistently highlighted that the staff provided excellent and efficient service, making guests' stays more enjoyable through their accommodating and professional manner.

Despite the overwhelmingly positive feedback, there were occasional criticisms with some guests reporting experiences of unresponsive or even rude staff, particularly during the night or at pop-up bars. There were also instances of privacy concerns, noise disturbances and ineffective management. Nevertheless, these negative experiences appeared to be outliers in contrast to the general consensus of exceptional treatment.

Overall, the consistent theme among the reviews is the commendable attentiveness and friendliness of The Mountains Hotel's staff, contributing significantly to the positive experiences of many guests.

Wi-Fi
The Mountains Hotel provides a less than satisfactory experience when it comes to internet connectivity. Guests have consistently reported that the WiFi service is weak, unreliable and often completely absent in the rooms. The signals seldom reach well into the guest rooms, particularly on higher floors, making it necessary to rely on common areas for a stable connection. While some success in using WiFi has been noted on lower floors, improvements across the board are needed. Overall, the hotel appears to provide an inconsistent internet service which leaves much to be desired for those needing reliable connectivity.

Parking
The Mountains Hotel offers a variety of parking options that guests have found to be both convenient and accessible. The carpark entry leads directly to the hotel and there’s a garage right below the building, providing easy indoor parking on the -2 floor. Many guests appreciated the direct access from the parking area to the hotel, which includes an elevator connection.

The facilities are generally described as good with some noting the availability of public parking that also grants access to the hotel and nearby cable cars. The proximity of the parking to the village and ski lifts has also been highlighted as a big plus for those looking to hit the slopes.

However, there were mixed feelings about the cost of parking. While convenient, parking fees range from 21 to 25 euros per day, which some guests found a bit steep, although a few mentioned that the fees were refunded. Despite these costs, the easy and direct access to the hotel from the parking lot is a recurring positive theme among the reviews.

Overall, the hotel provides accessible and convenient parking, but potential guests should be prepared for additional charges.

Family
The Mountains Hotel is a family-oriented destination that is particularly suited for those looking to enjoy a comfortable ski vacation with their loved ones. This hotel stands out for its attentive staff with guests specifically praising individuals who make their family stays memorable. The atmosphere is often described as family-like, enhancing the overall positive memory with family members.

The hotel is perfect for skiing with plenty of assistance from the staff in areas such as ski storage and parking, making it highly recommendable for families looking for a convenient skiing experience. The accommodations are designed with families in mind, despite some guests noting that large families can occasionally cause noise in the rooms.

However, feedback does suggest a need for improvement in facilities for children, as the common areas lack entertainment options like TVs, bars or dedicated places for younger guests. Additionally, there seem to be no specific activities or games provided for children, apart from a children’s play area.

Overall, The Mountains Hotel is a comfortable and family-focused choice for skiing holidays, though it might benefit from added entertainment and activity options for its younger guests to ensure a fully engaging experience for all family members.

Ski
Nestled in the heart of town, The Mountains Hotel boasts a dreamlike location perfect for ski enthusiasts. With direct access to ski slopes and lifts just a short walk away, the hotel provides an ideal base for a skiing vacation. Guests appreciate the convenience of being close to ski rentals and the gondola, adding to the ease of hitting the slopes.

While the hotel no longer offers on-site ski storage, convenient ski lockers are situated near the lifts, ensuring minimal hassle with gear management. The hotel's central location also means that parking is easily accessible, making it simple to unload and head straight to the slopes.

Overall, the hotel's prime position, combined with its easy access to ski facilities and comfortable amenities, makes it an excellent choice for a short skiing break. Whether planning a brief getaway or an extended trip, the proximity to key ski areas and convenient storage options ensure a seamless and enjoyable experience for all guests.

3 Star
Set against a backdrop ideal for skiing, The Mountains Hotel provides an experience that blends convenience with moments of charm. The hotel's spa stands out, offering maximum relaxation to guests. Recently renovated common areas impress with a quality that surpasses typical three-star standards. Its excellent location for skiing makes it a suitable choice for winter sports enthusiasts.

However, some aspects fall short of the expected three-star offerings. The breakfast, while acceptable, is deemed limited with low-quality toiletries being another point of contention. The hotel's pricing feels steep, resembling a five-star rate without delivering corresponding service quality. Despite these setbacks with a few updates, the hotel could comfortably align with four-star expectations. Overall, The Mountains Hotel provides a solid, if somewhat uneven, stay primarily bolstered by its prime location and impressive spa facilities.

Accessible
The Mountains Hotel is noted for its exceptional accessibility, making it an excellent choice for guests with disabilities. Conveniently located right in the town center, it offers easy and straightforward access to various local attractions and necessities. Guests appreciated the seamless access to ski lifts and the local area, further enhancing its appeal for winter sports enthusiasts.

The hotel is designed with accessibility in mind, featuring an elevator and direct access from the parking garage, ensuring guests face no challenges moving in and out of the hotel. The living room's accessibility directly from the parking lot is another highlight that guests find particularly commendable.

Parking itself is hassle-free with many noting the good quality of both the parking facilities and the ease of access provided. The hotel's ideal location combined with clean and well-maintained rooms adds to the overall positive experience. The absence of any issues with the elevator and the cleanliness of the rooms were also frequently mentioned, reinforcing the hotel's reputation as a comfortable and accessible option for all visitors.


No, The Mountains Hotel doesn't have any pool.

No, a spa isn't available at The Mountains Hotel.

No, The Mountains Hotel doesn't allow dogs.

Yes, parking facilities are available at The Mountains Hotel.

No, The Mountains Hotel doesn't have a gym.

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