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Summary of reviewsHotel Susato is widely appreciated for its exceptional and convenient location, situated next to the convention center and the Old Slaughterhouse, making it ideal for event-goers. Nestled by the city wall and within walking distance of Soest's historic old town and vibrant center, it provides a picturesque yet accessible setting. Visitors enjoy the ease of exploring on foot, proximity to the pedestrian zone, Christmas market and a sunny terrace for relaxation with ample parking and straightforward routes from the motorway.
Guests consistently praise the hotel's breakfast, describing it as exceptional with a wide selection that caters to various dietary preferences. The breakfast buffet stands out for its richness and variety, contributing significantly to their overall satisfaction. Similarly, the dining options receive accolades for their delicious, well-prepared dishes and an extensive, high-quality menu, making dining a highlight of the stay.
The rooms at Hotel Susato are noted for their cleanliness, spaciousness and modern furnishings. Positive reviews emphasize the large, clean and quiet nature of the accommodations, complementing the functional and stylish layout. Modern amenities, air conditioning, ample storage and views from balconies further enhance the guest experience. Moreover, the overall ambience benefits from the hotel's impeccable cleanliness, extending from rooms to all facilities.
The hotel staff are recognized for their friendliness, attentiveness and professionalism, making interactions pleasant and hassle-free. Guests appreciate the personal touch and efficient service, especially from the reception team. These high standards of hospitality contribute significantly to the positive guest experience.
Guests traveling by car appreciate the ample and affordable parking options, including a secure underground garage with additional bicycle storage. The clear communication about parking choices ensures convenience for all.
Family travelers and business guests find Hotel Susato particularly accommodating. The family-friendly atmosphere and spacious rooms make it a comfortable choice, although some minor issues like noise from garden-facing rooms and occasional bathroom door problems were noted. For business travelers, the hotel's location, large and modern rooms, excellent business services and well-equipped conference rooms make it an optimal choice.
Accessible and inclusive, the hotel caters well to guests with disabilities, featuring barrier-free facilities, supportive staff and a welcoming atmosphere. It's also bike-friendly and offers amenities for cycling enthusiasts. Pet owners find the hotel welcoming for their dogs, appreciating the dog-friendly facilities and the inclusive environment, despite some minor inconveniences.
In sum, Hotel Susato impresses with its blend of convenience, comfort, high-quality food, cleanliness, friendly staff and an inclusive atmosphere, making it an ideal choice for various types of travelers. Show more
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Categories
Family Friendly Hotel
This hotel is pet friendly and offers comfortable stays. It is also rated highly by families.
Business Hotel
Hotel Susato is well-rated and provides a comfortable option for business travelers. Its location in Soest offers easy access to the city.
Hotel with Parking
Hotel Susato is located in Soest and offers parking. This provides convenience for guests who are traveling with a car.
EV charging stations
Accessible Hotel
This hotel offers six wheelchair accessible and barrier-free equipped double rooms. It also provides an elevator and ensures wheelchair access to common areas.
Hotel with EV Charging Stations
This hotel, located in Soest, features an electric vehicle charging point, a bar, air conditioning, parking, and complimentary breakfast, catering to both convenience and comfort for EV owners.
Dog Friendly Hotel
Room Types
Double RoomThis double room has a soundproofing and air conditioning.
Guest Reviews
8.5
Very Good
Location
Hotel Susato boasts an exceptional and convenient location that impresses guests repeatedly. The hotel is strategically positioned right next to the convention center and the Old Slaughterhouse, making it a prime choice for event-goers. Nestled beautifully by the city wall, it provides a picturesque setting while being within walking distance of Soest's historic old town and vibrant city center.
Perfect for exploring the city on foot, the hotel is a short stroll from the pedestrian zone and the Christmas market, making it ideal for both leisure and festive visits. The location is also praised for being central with easy access to key attractions and amenities, including a sunny terrace for relaxation and ample parking for those arriving by car. The hotel’s proximity to the motorway is an added convenience, ensuring straightforward travel routes.
The serene park-like surroundings and quiet rooms further enhance the visitor experience, providing a restful retreat after a day of city exploration. Additionally, the hotel's central placement makes it suitable for bike tours and pleasant countryside walks. Overall, Hotel Susato's location strikes the perfect balance between city buzz and tranquil escape, making it ideal for short trips and extended stays alike.
Breakfast
Hotel Susato leaves a lasting impression with its breakfast offerings, often described as exceptional by guests. The extensive buffet features a wide selection of items, including fresh fruit and vegetarian options, catering to various dietary preferences. Guests commonly praise the richness and variety, noting that the breakfast is both delicious and satisfying. The offerings are consistently replenished, although a few reviews mentioned occasional delays in restocking. Overall, phrases like "very good," "excellent," and "great selection" dominate the feedback, reflecting a consistently positive experience. The breakfast at Hotel Susato seems to exceed guest expectations, contributing to a comfortable and enjoyable stay.
Dinner
Hotel Susato's dining options receive widespread acclaim from guests. The restaurant menu offers delicious dishes with many noting the high quality and good cuisine. The dinner experience is particularly praised with comments highlighting excellent, well-prepared meals. Guests appreciate the extensive selection of food, including fresh fruit and the rich breakfast buffet also earns high marks for its variety and quality.
Though the restaurant's appearance may not be attractive to some, the dining experience itself is highly recommended with tasty, large portions. While some guests mention the slightly higher cost of dinner, the consensus is that the quality and taste make it worthwhile. Overall, dining at Hotel Susato is considered a highlight by many with its good menu and extensive lunch and dinner options.
Rooms
Hotel Susato's rooms have garnered a lot of positive feedback from guests. The cleanliness and hygiene in the rooms are consistently noted as highlights, creating a comfortable atmosphere. Many guests praise the spaciousness and modern furnishings of the rooms. The large, clean and quiet nature of the accommodations is repeatedly appreciated with many noting the pleasant balance between comfort and functionality.
The rooms are described as cosy and well-equipped, featuring modern amenities including air conditioning and ample storage space. Guests also appreciate the functional layout and contemporary design, which add to the overall ambiance. Some rooms offer balconies with enjoyable views, contributing further to guest satisfaction. The spacious bathrooms cater to comfort and convenience, rounding out the appealing room features.
While the standard facilities fulfill most needs, there are occasional mentions of issues with the bathrooms. Despite this, the majority of reviews reinforce a positive experience, emphasizing the rooms' size, cleanliness and modern touches as standout aspects.
In conclusion, Hotel Susato's rooms are well-suited to travelers seeking spacious, clean and stylish accommodations with all necessary comforts for a pleasant stay.
Beds
At Hotel Susato, guests frequently commend the comfort of the beds, highlighting their experience with phrases such as "comfortable beds" and "beds were very comfortable." Many appreciate the "good medium-hard beds" and "good mattresses," which contribute to a restful night's sleep. Specific praise for "big comfortable bed" and "beds with long duvets" underlines the attention to detail that enhances overall comfort.
However, there are a few mentions of beds being "too soft" or "a bit worn out" with some guests noting issues with the right mattress being worn out or keeping a dip. Despite these occasional comments, the general sentiment remains positive with guests repeatedly emphasizing the overall bed comfort and the cleanliness of the bedding, lending to a pleasant stay.
Cleanliness
Hotel Susato stands out for its impeccable cleanliness and modern charm. Guests consistently praise the establishment for its top-notch cleanliness from morning to night, highlighting the spotlessly clean environment. The rooms are described as large, modern and functional with many pointing out that they are always clean and well-furnished. Cleanliness extends beyond the rooms with the entire hotel including its facilities maintaining elevated levels of tidiness and neatness. Whether you're seeking a clean and quiet retreat or a stylishly modern stay, Hotel Susato promises a very clean and pleasant ambiance throughout, making it highly commendable for its hygiene standards.
Staff
Hotel Susato has garnered a consistent stream of praise for its exceptional staff, who are described as friendly, attentive and accommodating across various guest reviews. Visitors frequently highlight the team's willingness to cater to any needs, showcasing their helpful and courteous nature. The reception staff, in particular, are commended for their warm welcome and professional demeanor. Guests appreciate the personal touch—whether it's pointing out free parking spots or ensuring fresh water every day. The overall service is marked by exemplary attentiveness and efficiency, making interactions pleasant and hassle-free. From the bar to the breakfast area, the staff's commitment to maintaining high standards of hospitality is evident. Their dedication to creating a friendly atmosphere contributes significantly to the positive guest experience at Hotel Susato.
Parking
Hotel Susato stands out for its excellent parking options, making it a convenient choice for travelers with vehicles. Guests frequently mention the affordability and variety of parking choices, including a large and secure underground parking garage available for a nominal fee of 5 EUR. This underground option is noted for its security and includes additional storage for bicycles, complete with elevator access.
Many reviews highlight that parking was not a problem and ample parking facilities are available both on-site and nearby. There are ample free parking spaces behind the hotel and around the vicinity, ensuring that guests can find spots without hassle. Additionally, the hotel provides detailed information about all parking options, which guests find particularly useful.
Overall, the reviews indicate that Hotel Susato offers plenty of good parking spaces, both free and paid, satisfying different needs and preferences, thereby enhancing the overall convenience for its guests.
Family
Hotel Susato offers a family-friendly atmosphere with accommodations well-suited for family stays. The family-oriented environment is complemented by a child-friendly bartender and staff that are friendly and helpful. Despite some noise from garden-facing rooms and a bathroom door issue impacting some reviews, the hotel provides inclusivity and a supportive atmosphere for all guests. Located in a great area, guests can enjoy quiet rooms with some offering a view of Soester Altstadt. The hotel’s integrative facility boasts engaged staff who perform their duties excellently. With spacious rooms accommodating up to a family of four, Hotel Susato is a noteworthy option for those seeking a pleasant family stay.
Business
Hotel Susato stands out as an excellent choice for business travelers, offering a range of facilities and services tailored to their needs. The hotel's optimal location ensures a good connection to the convention center, making it highly convenient for those attending events or meetings there. The rooms are large, clean and equipped with modern interiors, providing a comfortable and quiet environment for business purposes. Business services and Wi-Fi are rated very good, enhancing productivity during stays.
Conference rooms are modern and well-equipped, suitable for various business functions. Additionally, the desk lamps in rooms are noted for their usefulness, aiding in late-night work sessions. While the entrance to the garage can be annoyingly loud, the overall quiet location of the rooms contributes to an excellent business trip experience.
Moreover, the first-class cuisine offered at the hotel adds to the comfort and satisfaction of the stay. Overall, Hotel Susato is a highly regarded business hotel, ideal for both short vacations and extended business trips.
Accessible
Hotel Susato stands out as an accessible and inclusive establishment, catering exceptionally well to guests with disabilities. The hotel's thoughtful design touches include barrier-free and wheelchair-accessible facilities, such as modern bathrooms and easy-to-navigate rooms, ensuring a comfortable stay. The hotel is accessible by elevator and the accessibility extends to nearby restaurants, making dining out convenient.
An inclusive business approach is evident with staff members displaying a supportive attitude and individuals with disabilities also employed in the hotel’s restaurant. The overall atmosphere is welcoming and accommodating.
For guests who enjoy cycling, the hotel provides excellent amenities, including a secure bicycle room and additional bike locks, making it bike-friendly. Hotel Susato is considered very good for families, offering clean and non-smoking rooms that enhance the overall experience. The central location adds to its appeal, combining convenience with modern, inclusive comforts, ideal for guests prioritizing accessibility.
Dog Friendly
Hotel Susato stands out for its dog-friendly facilities, creating a welcoming atmosphere for guests traveling with their canine companions. Dogs are allowed even in the restaurant, heightening the convenience for pet owners. Visitors noted the hotel's overall dog-friendly environment and how well-behaved dogs are warmly welcomed throughout their stay. The staff received praise for their friendliness and helpfulness, enhancing the overall inclusive experience. However, a few guests mentioned issues such as dog hair within the rooms and some minor inconveniences related to the bathroom door design. Despite these minor drawbacks, the hotel remains a popular choice for those seeking a dog-friendly accommodation.
No, Hotel Susato doesn't have any pool.
No, a spa isn't available at Hotel Susato.
Yes, Hotel Susato welcomes dogs.
Yes, parking facilities are available at Hotel Susato.