Holiday Inn Southend by IHG
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Summary of reviewsHoliday Inn Southend by IHG, enjoys widespread praise from guests for its strategic and convenient location next to Southend Airport, making it an ideal choice for travelers. It is well-connected to local transportation and amenities, offering pleasant views, a quiet environment and a serene stay despite its proximity to the airport.
The hotel’s facilities, including ample parking, modern décor, excellent air-conditioning and a highly praised rooftop restaurant and bar, enhance the overall guest experience. The breakfast buffet is frequently lauded for its variety and quality, even though there are occasional critiques about temperature. Similarly, the dinner at the rooftop Skylight restaurant generally receives positive remarks for its good food and lovely atmosphere, despite some comments on portion sizes and limited menu selections.
The rooms at Holiday Inn Southend are described as clean, spacious, modern and comfortable with many guests appreciating the amenities provided. Cleanliness is a standout feature, from rooms to public areas, maintained by a friendly and professional staff.
Staff at the hotel are highlighted for their friendliness, professionalism and helpfulness, contributing significantly to the positive guest experience. The wifi is reliable and fast, enhancing the convenience for guests. While the gym is seen as adequate for light workouts, some guests felt it could be better equipped.
Parking facilities are secure and convenient, though the additional costs are a recurring point of contention. The hotel is also lauded as a great option for families, offering spacious rooms, family-friendly amenities and a welcoming environment for children.
The beds generally receive favorable reviews for their comfort, though some guests had issues with firmness or size. Overall with its convenient location, quality amenities and consistent four-star service, Holiday Inn Southend is a well-regarded choice for travelers, families and anyone looking for comfort and convenience.
Categories
The hotel’s facilities, including ample parking, modern décor, excellent air-conditioning and a highly praised rooftop restaurant and bar, enhance the overall guest experience. The breakfast buffet is frequently lauded for its variety and quality, even though there are occasional critiques about temperature. Similarly, the dinner at the rooftop Skylight restaurant generally receives positive remarks for its good food and lovely atmosphere, despite some comments on portion sizes and limited menu selections.
The rooms at Holiday Inn Southend are described as clean, spacious, modern and comfortable with many guests appreciating the amenities provided. Cleanliness is a standout feature, from rooms to public areas, maintained by a friendly and professional staff.
Staff at the hotel are highlighted for their friendliness, professionalism and helpfulness, contributing significantly to the positive guest experience. The wifi is reliable and fast, enhancing the convenience for guests. While the gym is seen as adequate for light workouts, some guests felt it could be better equipped.
Parking facilities are secure and convenient, though the additional costs are a recurring point of contention. The hotel is also lauded as a great option for families, offering spacious rooms, family-friendly amenities and a welcoming environment for children.
The beds generally receive favorable reviews for their comfort, though some guests had issues with firmness or size. Overall with its convenient location, quality amenities and consistent four-star service, Holiday Inn Southend is a well-regarded choice for travelers, families and anyone looking for comfort and convenience.
Family Friendly Hotel
This hotel offers family rooms with a pull-out sofa bed. Kids can stay and eat for free. It features a rooftop restaurant and bar, and provides amenities such as satellite TV, complimentary tea and coffee, and 24-hour room service.
Dog Friendly Hotel
This hotel welcomes pets of any size in designated rooms and offers a welcome gift. It is near Chalkwell beach, which is dog-friendly during specific times of the year. There is an additional charge of £30 per night for up to two dogs in one room. The hotel also offers a 4th-floor lounge area for on-site dining with pets, as dogs are not permitted in the main restaurant and bar.
Business Hotel
This contemporary hotel offers excellent event facilities and a rooftop restaurant. It is close to Southend seafront and nearby business parks. It features state-of-the-art meeting rooms and a boardroom, making it a popular venue for business events.
Hotel with Parking
This hotel features on-site parking and is highly recommended by travelers. It is a 4-star property that offers a rooftop restaurant with runway views.
4-Star Hotel
This contemporary hotel is located one minute from Southend Airport and Southend Airport Train Station. It has 129 soundproof guest rooms with modern furnishings and a rooftop restaurant and bar with views of the airport and Essex countryside. It is also family-friendly, where kids stay and eat for free.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Accessible Hotel
Hotel with Gym
Guest Reviews
Located in an ideal spot, Holiday Inn Southend by IHG is celebrated for its prime positioning right next to Southend Airport, making it extremely convenient for travelers. The hotel is also well-connected with public transportation options, including nearby bus stops and train stations, facilitating easy travel to central Southend and London. Guests appreciated the hotel’s vicinity to local shops, a retail park and the seaside, providing a variety of amenities within a short distance.
The hotel’s guests frequently mention the pleasant views from the dining room and many of the rooms overlooking the airport. Despite its proximity to the airport, the accommodation offers a quiet, restful environment, ensuring peaceful stays. Those visiting for family gatherings, events or early morning flights find the hotel’s location highly favorable.
The facilities, including ample parking, a clean and modern décor and excellent air-conditioning, contribute to a comfortable stay. The rooftop restaurant and bar are particularly popular for their scenic views and quality food. Reviews consistently highlight the helpfulness and friendliness of the staff, adding to the positive experience.
Overall, the combination of a convenient location, efficient amenities and friendly service makes Holiday Inn Southend a well-regarded choice for visitors to the area.
The breakfast experience at Holiday Inn Southend by IHG, has generally garnered high praise from guests. Many found it to be great, excellent and superb, appreciating not only the taste but also the variety of options available. The breakfast buffet, in particular, was noted for its generous and plentiful selection, including both cold and hot foods that were frequently refilled. Guests enjoyed the well-cooked and nicely presented dishes with some highlighting the fresh coffee and the enjoyable view of the airplanes from the restaurant.
The staff servicing breakfast were often described as friendly, helpful and attentive, adding to the positive dining experience. However, there were some mixed reviews concerning the temperature of the food with a few guests expressing that it could have been hotter and occasionally describing it as cold or lukewarm. Despite some minor criticisms, most guests found the breakfast to be very nice, well worth the money and a pleasant way to start the day. Overall, the breakfast service at Holiday Inn Southend left a lasting impression of quality and variety, contributing to an enjoyable stay.
Holiday Inn Southend by IHG, boasts a dining experience that has garnered mixed reviews, yet predominantly positive feedback from guests. The hotel features a rooftop restaurant with stunning views of the airport, which reviewers describe as a must-visit location for its lovely atmosphere and great food. Diners frequently commend the quality and taste of the meals, highlighting everything from incredible room service to delicious dinners that are well-prepared and well-presented.
The Skylight restaurant, situated on the fifth floor, receives particular praise for its setting and the superb meals it offers with guests enjoying good quality and wholesome dishes. Bar service and A La Carte options also get nods of approval with several noting excellent food and friendly, helpful staff—even during busy times.
However, some guests have mentioned a limited menu selection and smaller portions, along with a few instances of less favorable experiences such as cold breakfast plates and subpar draught lagers. Instances of poor dinner and late-night bar experiences suggest that while the overall food quality is high, consistency may vary.
Despite these occasional setbacks, the plethora of positive remarks suggests that dining at Holiday Inn Southend generally promises an enjoyable experience, especially for those who appreciate good food in a well-appointed setting.
Holiday Inn Southend by IHG, consistently impresses guests with its room quality and comfort. The rooms are frequently complimented for being lovely, comfy, clean and of a high standard with many reviewers remarking on the spaciousness and size. Several guests appreciated the upgrade to larger or executive rooms, which were described as amazing, superb and wonderful. Modern decor, stylish furnishings and an abundance of natural light add to the appeal, making the rooms both visually pleasing and functional.
Guests noted that the rooms provided all necessary amenities with built-in safes, tea and coffee facilities and nice toiletries in the bathrooms enhancing convenience. Cleanliness is a standout feature with many reviews praising the rooms as spotless, tidy and well-maintained. Additionally, the rooms are described as peaceful, quiet, well-ventilated and comfortable, ensuring a restful stay.
While most reviews highlight positive aspects, a few guests mentioned minor issues such as musty smells, thermostat problems and occasional maintenance concerns. However, the overall sentiment emphasizes the generous room sizes, great views and excellent furnishings throughout the hotel.
In conclusion, Holiday Inn Southend offers modern, spacious and clean accommodations that have largely exceeded guests' expectations, making it an appealing choice for travelers seeking comfort and convenience.
Holiday Inn Southend by IHG, has garnered mixed reviews regarding their beds. Guests frequently highlighted the comfort and spaciousness of the beds, describing them as comfortable, super cozy and even providing the best night's sleep. There were many remarks on the soft and supportive mattresses, as well as the inviting nature of the large beds, which contributed to a good night's rest. The bed covers and pillows were also praised for adding to the overall comfort.
However, a few guests noted issues with bed size and firmness. Some found the double beds smaller than expected, leading to discomfort. Additionally, there were mentions of beds being too hard, mattresses being worn out and a few instances of beds dipping in the middle, causing an disturbed sleep for some. The sofa beds also received criticism for being extremely uncomfortable with thin mattresses.
Despite these concerns, the majority of reviews were positive, emphasizing the comfortable, clean and spacious nature of the bedding in this hotel.
Holiday Inn Southend by IHG, is regularly praised for its high standard of cleanliness. Guests frequently describe the hotel as very clean, spotlessly clean and immaculately clean, contributing to a comfortable and pleasant stay. They appreciate the maintainability of the rooms which are consistently described as clean, spacious and modern. The bathrooms follow the same standard, though some guests have noted issues with specific rooms not meeting the same high standards.
Moreover, the hotel provides an array of amenities including nice toiletries and a clean, well-organized environment. The staff are also often mentioned for their friendliness and professionalism, which enhances the cleanliness experience. The hotel’s facilities, such as the bar and restaurant, are well maintained and contribute to the overall positive perception of cleanliness. While some minor issues regarding room odor and stained carpets have been reported, the majority of the feedback reaffirms the hotel's commitment to cleanliness and comfort.
The Holiday Inn Southend by IHG, consistently receives high praises for its outstanding staff. Reviewers frequently highlight the team's friendliness, professionalism and helpfulness. Guests note that the reception staff are particularly courteous, attentive and accommodating, often going out of their way to ensure a pleasant stay. Specific mentions of Yanet and Carla indicate exceptional service, further supported by comments about the excellent customer service provided by the entire team.
The staff's warm and efficient manner during check-in is repeatedly acknowledged, ensuring a smooth start to guests' stays. Cleaners and breakfast staff also receive commendation for their friendly demeanor and prompt service. The overall atmosphere is enhanced by the staff's welcoming and polite attitude, contributing to a comfortable and enjoyable experience at the hotel.
However, it's worth noting that there are isolated remarks about some younger or less experienced staff members not meeting the high standards set by their colleagues. Despite these few instances, the overwhelming sentiment is one of satisfaction and appreciation for the hotel's hardworking and friendly staff.
Holiday Inn Southend by IHG, consistently impresses guests with its strong and reliable wifi coverage. The complimentary access to wifi throughout the hotel is a notable convenience for travelers, providing a solid and fast internet connection in both the rooms and public areas. Many guests have praised the stable and flawless wifi, noting its ability to handle multiple devices seamlessly. The internet speed is also commendable, allowing for uninterrupted video calls. Though there are a few mentions of less-than-ideal connectivity and spots where the signal could be improved, the overall sentiment about the wifi experience remains positive. Guests appreciate the impressive range and coverage of the hotel's internet, making it a significant advantage during their stay.
The gym at Holiday Inn Southend by IHG, receives mixed feedback from guests. It is described as small but well-equipped, providing everything needed for a little workout. Many guests appreciated having access to the gym, noting that it was in good condition and useful for maintaining their fitness routines. However, some guests mentioned difficulties accessing the gym freely and noted its limited capacity for more intensive workouts. Overall, the gym is considered adequate and functional for those looking to keep active during their stay.
Guests at the Holiday Inn Southend by IHG, generally appreciated the convenience and security of the on-site parking facilities, describing them as good, ample and straightforward. Many found the parking spaces large and plentiful, making it easy and convenient, especially for those flying out from Southend airport. The valet parking services further added to the convenience.
However, a significant number of guests expressed disappointment with the cost of parking. Several noted that the daily parking fee of £10 was excessive and would have preferred it to be included in the room rate or at least at a more reasonable rate. Some indicated that the additional parking charges were more substantial, reaching up to £20 in some cases, which was seen as a negative aspect of their stay.
Despite the secure and available parking options, many guests felt that having to pay extra for parking, especially when it was not free for guests, detracted from the overall experience. Thus, while the parking facilities were generally appreciated for their convenience and security, the extra costs associated were a recurring point of contention among guests.
Holiday Inn Southend by IHG, stands out as a superb choice for families looking for a comfortable and enjoyable stay. Many guests highlight the hotel's family-friendly atmosphere, making it an ideal location for family vacations, reunions and gatherings. The staff are particularly praised for their attentiveness and excellent interactions with children, contributing to a welcoming environment for families.
The hotel offers a variety of family-centric amenities, such as spacious family rooms and suites, ensuring comfort and ample space for everyone. Families also appreciate the practical touches, like the availability of family rates and discounts, as well as children’s dining options where kids eat for free.
Several reviews emphasize the children's enjoyment, mentioning that the little ones had a blast and absolutely loved the hotel, including the intriguing airport views. This enthusiasm extends to family events, as the hotel often accommodates family requests for rooms and offers helpful arrangements for family meals and gatherings.
Despite a few minor issues, such as noise disturbances and occasional dissatisfaction with arrangements for family provisions, the overall sentiment remains positive. Guests also found the location convenient for visiting family and attending family events in the area.
With its excellent family amenities, friendly staff and accommodating atmosphere, Holiday Inn Southend proves to be a top pick for families seeking a pleasant and hassle-free stay.
Holiday Inn Southend by IHG, consistently lives up to its four-star reputation, as reflected in numerous guest reviews. The hotel provides a polished and reliable four-star experience, offering exceptional facilities and high-quality services that contribute to a pleasant stay. Guests frequently commend the four-star service with the staff and food receiving particularly high praise. Despite some mentions of additional charges for parking, the overall sentiment is that the hotel’s accommodations and amenities meet or exceed expectations for a property of this rating. With its superb facilities and consistent performance, the hotel justifiably maintains its high rating among visitors.
'Holiday Inn Southend by IHG' stands out as an ideal choice for business travelers. The hotel offers a range of excellent amenities specifically tailored for those on business trips, including a well-equipped business suite and modern business facilities. Guests found the working desk in the room particularly useful and the environment conducive to getting work done efficiently. The hotel is also noted for its convenience, both regarding proximity to the airport and for holding business meetings. Visitors frequently cited the hotel as cost-effective and providing good value for money, overall recommending it for business stays. Despite some mention of lacking a business center, the hotel manages to cater very well to the needs of business guests.
Holiday Inn Southend, an IHG Hotel, offers considerable features catering to guests with disabilities, garnering positive feedback for its accessibility. The staff are described as inclusive, understanding of disabilities and always willing to help. Guests appreciated the options to swap rooms to better suit their accessibility needs, contributing to a hassle-free check-out process.
The hotel's accessible rooms meet several essential criteria, such as wheelchair accessibility, making movement around the space relatively easy. Particularly, the rooms equipped for handicap use are fitted with walk-in showers, grab rails and shower seats, although some noted the need for critical maintenance on hinges and mentioned that the emergency cords were hard to reach.
However, the accessibility features are not perfect. The accessible rooms come only with double beds, which might not suit all guests' preferences or needs and some guests would have preferred rooms closer to the lifts. Additionally, a few facilities, such as bathroom fittings, were reported to be positioned too low, affecting usability for those not in wheelchairs.
The hotel's central location is another strong point with proximity to shops, amenities and good transport links, making it convenient for all visitors, including those on frequent business travels. Despite some areas needing improvement, the overall opinion leans towards Holiday Inn Southend being a suitable option for guests with disabilities.
Holiday Inn Southend, part of the IHG Hotel chain, offers an experience that frequently leaves guests with a sense of luxury and comfort. The establishment boasts very new and high-quality rooms with executive rooms standing out for their lovely and spacious design. Many found the decor to be fittingly luxurious, raising the overall ambience of their stay. Upgrades to executive suites were particularly appreciated, adding an extra touch of opulence. Despite some mixed feelings about the breakfast, which seemed luxurious but did not entirely meet expectations, the hotel delivers a generally high-quality, luxe experience that justifies its price for most travelers seeking refined accommodations.
Holiday Inn Southend by IHG, is recognized for its pet-friendly accommodations, particularly for dogs. Guests appreciated the hotel's welcoming atmosphere for their furry companions, noting that dogs are allowed and that the staff were accommodating, especially towards assistance dogs. Many found it special that they could travel with their dogs, contributing to an enjoyable stay for both pets and their owners.
However, it’s important to be aware of the £20 per night per dog fee, which some considered excessive. Additionally, occasional disturbances from barking dogs were mentioned, which could affect the tranquillity of the stay. Despite these points, the hotel's dog-friendly policy remains a significant draw, as such accommodations are not always available in Southend.
Overall, for those looking to travel with their pets, Holiday Inn Southend provides a mainly positive experience, ensuring that dogs and their owners feel welcome.
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Location
The hotel’s guests frequently mention the pleasant views from the dining room and many of the rooms overlooking the airport. Despite its proximity to the airport, the accommodation offers a quiet, restful environment, ensuring peaceful stays. Those visiting for family gatherings, events or early morning flights find the hotel’s location highly favorable.
The facilities, including ample parking, a clean and modern décor and excellent air-conditioning, contribute to a comfortable stay. The rooftop restaurant and bar are particularly popular for their scenic views and quality food. Reviews consistently highlight the helpfulness and friendliness of the staff, adding to the positive experience.
Overall, the combination of a convenient location, efficient amenities and friendly service makes Holiday Inn Southend a well-regarded choice for visitors to the area.
Breakfast
The staff servicing breakfast were often described as friendly, helpful and attentive, adding to the positive dining experience. However, there were some mixed reviews concerning the temperature of the food with a few guests expressing that it could have been hotter and occasionally describing it as cold or lukewarm. Despite some minor criticisms, most guests found the breakfast to be very nice, well worth the money and a pleasant way to start the day. Overall, the breakfast service at Holiday Inn Southend left a lasting impression of quality and variety, contributing to an enjoyable stay.
Dinner
The Skylight restaurant, situated on the fifth floor, receives particular praise for its setting and the superb meals it offers with guests enjoying good quality and wholesome dishes. Bar service and A La Carte options also get nods of approval with several noting excellent food and friendly, helpful staff—even during busy times.
However, some guests have mentioned a limited menu selection and smaller portions, along with a few instances of less favorable experiences such as cold breakfast plates and subpar draught lagers. Instances of poor dinner and late-night bar experiences suggest that while the overall food quality is high, consistency may vary.
Despite these occasional setbacks, the plethora of positive remarks suggests that dining at Holiday Inn Southend generally promises an enjoyable experience, especially for those who appreciate good food in a well-appointed setting.
Rooms
Guests noted that the rooms provided all necessary amenities with built-in safes, tea and coffee facilities and nice toiletries in the bathrooms enhancing convenience. Cleanliness is a standout feature with many reviews praising the rooms as spotless, tidy and well-maintained. Additionally, the rooms are described as peaceful, quiet, well-ventilated and comfortable, ensuring a restful stay.
While most reviews highlight positive aspects, a few guests mentioned minor issues such as musty smells, thermostat problems and occasional maintenance concerns. However, the overall sentiment emphasizes the generous room sizes, great views and excellent furnishings throughout the hotel.
In conclusion, Holiday Inn Southend offers modern, spacious and clean accommodations that have largely exceeded guests' expectations, making it an appealing choice for travelers seeking comfort and convenience.
Beds
However, a few guests noted issues with bed size and firmness. Some found the double beds smaller than expected, leading to discomfort. Additionally, there were mentions of beds being too hard, mattresses being worn out and a few instances of beds dipping in the middle, causing an disturbed sleep for some. The sofa beds also received criticism for being extremely uncomfortable with thin mattresses.
Despite these concerns, the majority of reviews were positive, emphasizing the comfortable, clean and spacious nature of the bedding in this hotel.
Cleanliness
Moreover, the hotel provides an array of amenities including nice toiletries and a clean, well-organized environment. The staff are also often mentioned for their friendliness and professionalism, which enhances the cleanliness experience. The hotel’s facilities, such as the bar and restaurant, are well maintained and contribute to the overall positive perception of cleanliness. While some minor issues regarding room odor and stained carpets have been reported, the majority of the feedback reaffirms the hotel's commitment to cleanliness and comfort.
Staff
The staff's warm and efficient manner during check-in is repeatedly acknowledged, ensuring a smooth start to guests' stays. Cleaners and breakfast staff also receive commendation for their friendly demeanor and prompt service. The overall atmosphere is enhanced by the staff's welcoming and polite attitude, contributing to a comfortable and enjoyable experience at the hotel.
However, it's worth noting that there are isolated remarks about some younger or less experienced staff members not meeting the high standards set by their colleagues. Despite these few instances, the overwhelming sentiment is one of satisfaction and appreciation for the hotel's hardworking and friendly staff.
Wi-Fi
Gym
Parking
However, a significant number of guests expressed disappointment with the cost of parking. Several noted that the daily parking fee of £10 was excessive and would have preferred it to be included in the room rate or at least at a more reasonable rate. Some indicated that the additional parking charges were more substantial, reaching up to £20 in some cases, which was seen as a negative aspect of their stay.
Despite the secure and available parking options, many guests felt that having to pay extra for parking, especially when it was not free for guests, detracted from the overall experience. Thus, while the parking facilities were generally appreciated for their convenience and security, the extra costs associated were a recurring point of contention among guests.
Family
The hotel offers a variety of family-centric amenities, such as spacious family rooms and suites, ensuring comfort and ample space for everyone. Families also appreciate the practical touches, like the availability of family rates and discounts, as well as children’s dining options where kids eat for free.
Several reviews emphasize the children's enjoyment, mentioning that the little ones had a blast and absolutely loved the hotel, including the intriguing airport views. This enthusiasm extends to family events, as the hotel often accommodates family requests for rooms and offers helpful arrangements for family meals and gatherings.
Despite a few minor issues, such as noise disturbances and occasional dissatisfaction with arrangements for family provisions, the overall sentiment remains positive. Guests also found the location convenient for visiting family and attending family events in the area.
With its excellent family amenities, friendly staff and accommodating atmosphere, Holiday Inn Southend proves to be a top pick for families seeking a pleasant and hassle-free stay.
4 Star
Business
Accessible
The hotel's accessible rooms meet several essential criteria, such as wheelchair accessibility, making movement around the space relatively easy. Particularly, the rooms equipped for handicap use are fitted with walk-in showers, grab rails and shower seats, although some noted the need for critical maintenance on hinges and mentioned that the emergency cords were hard to reach.
However, the accessibility features are not perfect. The accessible rooms come only with double beds, which might not suit all guests' preferences or needs and some guests would have preferred rooms closer to the lifts. Additionally, a few facilities, such as bathroom fittings, were reported to be positioned too low, affecting usability for those not in wheelchairs.
The hotel's central location is another strong point with proximity to shops, amenities and good transport links, making it convenient for all visitors, including those on frequent business travels. Despite some areas needing improvement, the overall opinion leans towards Holiday Inn Southend being a suitable option for guests with disabilities.
Luxury
Dog Friendly
However, it’s important to be aware of the £20 per night per dog fee, which some considered excessive. Additionally, occasional disturbances from barking dogs were mentioned, which could affect the tranquillity of the stay. Despite these points, the hotel's dog-friendly policy remains a significant draw, as such accommodations are not always available in Southend.
Overall, for those looking to travel with their pets, Holiday Inn Southend provides a mainly positive experience, ensuring that dogs and their owners feel welcome.
No, Holiday Inn Southend by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Southend by IHG.
Yes, Holiday Inn Southend by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Southend by IHG.
Yes, Holiday Inn Southend by IHG has a gym.
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