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Summary of reviewsThe Prince Of Wales Hotel is acclaimed for its exceptional, central location in Southport on Lord Street, making it an ideal spot for shopping, dining and exploring local attractions. The hotel's historical Victorian charm adds to its allure and many guests appreciate the on-site parking and overall good value for money.
In terms of dining, guests generally commend the breakfast for its quality, variety and ample portions, particularly enjoying the full English breakfast and Eggs Benedict. Though a few note it can be overpriced or encounter issues during peak times, the breakfast is largely considered a highlight. Dinner experiences are more mixed but feature praises for helpful chefs, particularly accommodating vegetarian meals and standout dishes like the Beef Stew. The buffet-style approach is popular, though some desire more variety, especially in fresh vegetables and desserts.
Rooms receive positive feedback for their spaciousness, comfort and cleanliness with some noting luxurious details like walk-in showers. However, outdated decor and occasional issues with heating and noise are common drawbacks. The cleanliness of both rooms and public areas is often highlighted, despite some mentions of minor lapses.
The staff at the hotel are frequently praised for their friendliness, helpfulness and professionalism. Special mentions for individuals like Antonia and Carly underscore the dedicated service provided, enhancing the guest experience.
However, Wi-Fi access is a significant concern. Many guests are dissatisfied with the lack of free Wi-Fi in rooms and find the paid service unreliable. Parking also presents challenges, especially with limited spaces and ongoing renovations, but the reasonable daily fee and availability of nearby street parking offer alternatives.
Family-friendly amenities, spacious rooms and entertainment options make the hotel a suitable choice for families. Guests enjoy the family atmosphere and proximity to local amenities, despite occasional issues with noise and room cleanliness.
The hotel's nightlife offerings, including live music and themed nights, are well-received, contributing to a vibrant local scene. However, the lively environment can sometimes lead to noise issues.
Comfortable beds are noted by many, but inconsistency in bed quality and maintenance, such as hardness and broken wheels, are recurring issues.
In terms of accessibility, the hotel features several accommodations like ramps, accessible rooms and lifts. Some guests highlight the need for improvements with lift sizes and speed, but overall, the hotel makes considerable efforts to cater to guests with disabilities.
Overall, the Prince Of Wales Hotel offers a charming, centrally located stay with commendable staff service, cleanliness and family-friendly features, despite some areas needing attention, particularly the Wi-Fi and certain room updates. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes dogs. The surrounding area boasts all the facilities necessary to ensure they are kept healthy and entertained throughout their stay.
Hotel near Nightlife Spots
Cheap Hotel
Accessible Hotel
Room Types
Double RoomA TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Executive Double RoomSpacious room with tea and coffee making facilities, TV and an en suite bathroom.
Twin RoomA TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Single RoomA TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Executive Twin RoomSpacious room with tea and coffee making facilities, TV and an en suite bathroom.
Family RoomFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room features heating and a flat-screen TV. The unit has 2 beds.
Standard Family RoomOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room offers heating and a flat-screen TV. The unit offers 3 beds.
Guest Reviews
7.2
Good
Location
The Prince of Wales Hotel boasts an exceptional, prime location in the heart of Southport on Lord Street, making it a fantastic choice for visitors. Guests frequently praise its easy access to shops, bars, restaurants and various amenities, all within walking distance. The proximity to the seafront, rail station and popular local attractions further enhances its appeal.
This historically grand hotel, noted for its Victorian charm, offers a central position that is ideal for shopping, dining and exploring the town. The convenience of on-site parking and good value for money adds to the positive experience. Overall, the hotel’s location receives high marks from guests, highlighting its suitability for both short stays and extended visits.
Breakfast
The breakfast at the Prince Of Wales Hotel receives generally favorable feedback from guests with many highlighting its quality and variety. Most reviews commend the breakfast as excellent, superb, lovely and delicious. Guests appreciate the ample portions and frequently replenished buffet, mentioning that the full English breakfast is wonderful and the Eggs Benedict are some of the finest ever tasted. The breakfast is described as hot, fresh and offering plenty of choices, from cooked options to a wide variety of items including Continental choices, although a few note the absence of items like orange juice and black pudding.
Despite the overall positivity, there are some criticisms. A number of guests feel breakfast is not worth the additional charge, citing it as overpriced or of poor quality. Some reviews mention waiting times, inadequate staffing at peak times and cold food as areas needing improvement. The buffet style is generally well-received, though a few suggest additional toasters and better table management.
The staff generally receive praise for being attentive and efficient, contributing to an enjoyable dining experience. Despite some areas requiring attention, the hotel's breakfast offering is largely considered a high point of guests' stays with many finding it to be an excellent start to their day.
Dinner
The dinner experience at the Prince Of Wales Hotel has garnered mixed reviews from guests, but there are certainly bright spots worth highlighting. Many patrons praised the helpfulness and accommodation of the chefs, particularly for vegetarian meals and noted that the food was excellent, well-cooked and appetizing. A variety of meal options were appreciated with some guests lauding the delicious and ample portions, particularly mentioning dishes such as Beef Stew. The silver service dinner was frequently described as amazing and superb, adding a touch of elegance to the dining experience.
The buffet-style meal approach has been well-received by several guests for its variety and the ease of self-service. Good quality and tasty meals were commonly cited and the overall value for money was acknowledged positively. Evening entertainment, which accompanied the meals, often elevated the dining experience with its enjoyment factor.
However, not all reviews were favorable. Some guests noted the limited food choices, especially when it came to fresh vegetables and desserts, leading to some disappointment. A few reviews mentioned the food being mediocre, basic or even poor on certain nights with specific issues like dry or cold dishes. The menu was described as needing improvement by some, particularly noting the repetitive nature of dinner offerings.
While the dining room itself was deemed basic but wholesome, the lack of variety in wine choice and the need for better bar/coffee/tea facilities were pointed out. Despite these critiques, the overall sentiment suggests that when it comes to evening meals, the Prince Of Wales Hotel provides a satisfactory experience that can be very enjoyable, particularly with certain standout dishes and accommodating service.
Rooms
The rooms at the Prince of Wales Hotel receive praise for their spaciousness, cleanliness and comfort. Guests often mention large twin rooms and executive suites being particularly luxurious with some rooms boasting impressive features like walk-in showers and spacious bathrooms. The décor, while sometimes described as dated, adds to the hotel's historic charm and classic Victorian feel.
However, there are recurring concerns about the overall outdated nature of some rooms with mentions of tired furnishings and worn-out decor. Inconsistent heating and issues with window functionality have been noted with some rooms being uncomfortably hot and others too cold. Noise from adjacent rooms or outside sometimes disrupts the otherwise quiet and comfortable atmosphere.
Despite these drawbacks, the general cleanliness and room size are consistent positives, contributing to an overall good value for money. The hotel's central location and impressive building often enhance the guests' stay, leading many to find it sufficient for short visits despite the need for some updates and refurbishments.
Beds
Guest reviews about the beds at the Prince Of Wales Hotel present a mixed experience. On the positive side, many guests found the beds comfortable with some describing them as "super comfortable" and "extremely comfortable." The bed linens were often noted as clean and some guests appreciated clean, comfy rooms with nice big cozy beds.
However, several aspects were less favorable. A recurring complaint was about the beds being too hard, lumpy or old. Some beds had broken wheels and there were instances of stained mattresses and discomfort due to springs. The size of the beds was also an issue for some guests with mentions of beds being smaller than expected or too narrow. Pillow quality was another point of concern with several guests finding them too hard or high.
Overall, while comfort was achieved for several guests, inconsistencies in bed quality and maintenance need attention for a consistently pleasant stay.
Cleanliness
The Prince Of Wales Hotel receives high marks for cleanliness in several guest reviews with phrases like "spotlessly clean," "very clean," and "immaculately clean" frequently mentioned. Guests consistently note that the rooms and bathrooms are well-maintained and fresh, contributing to a comfortable stay. Positive mentions extend to the overall hotel environment with public areas also described as clean and tidy.
However, some reviews indicate areas for improvement. Specific issues such as dust under furniture, rusty bathtubs and cobwebs on light fittings are occasionally reported. There's also mention of dated decor and occasional lapses in room upkeep, like dirty carpets or neglected cleaning during the stay. Despite these critiques, many guests feel the quality of cleanliness justifies the stay at the hotel, noting the friendly staff, spacious rooms and good overall experience enhance their visit.
Overall, while there are opportunities for modernization and improved attention to cleaning details, the majority of feedback appreciates the high standard of cleanliness at the Prince Of Wales Hotel.
Staff
The reviews of the Prince Of Wales Hotel paint a predominantly positive picture of the staff. Guests frequently praised the team for being helpful, polite and accommodating, even going out of their way to assist when needed. Certain staff members, like Antonia and Carly, received special mention for their exceptional service. Overall, the reception staff were highlighted for their friendliness and professionalism with quick check-ins and a cheerful demeanor making a strong impression.
Many guests found all hotel staff to be lovely, attentive and courteous, consistently going above and beyond to ensure a pleasant stay. From the maintenance men to the bar and housekeeping teams, guests appreciated the efforts of staff members to make them feel welcome and comfortable. There were minor criticisms citing occasional unhelpfulness and a lack of staff during certain times, but these were outweighed by the glowing commendations.
In essence, the staff at the Prince Of Wales Hotel leave a lasting impression on visitors with their dedication and friendly approach, enhancing the overall guest experience.
Wi-Fi
The Wi-Fi experience at Prince Of Wales Hotel has been a significant point of concern among guests. While some have found the Wi-Fi signal to be sound, many reviews highlight major issues. Guests frequently mention that there is no free Wi-Fi in the rooms with internet access costing £7 per day, which they find unreasonable. Wi-Fi is often only available in public areas and not in the bedrooms, leading to frustration. The connection quality itself is described as poor with weak reception, frequent cutouts and some rooms having no internet access at all. The lack of clear information about Wi-Fi availability and charges adds to the dissatisfaction. Thus, guests suggest that better Wi-Fi coverage throughout the hotel and more transparency about charges, would significantly improve their experience.
Parking
The Prince Of Wales Hotel offers parking on-site, but guests often find it challenging to navigate and secure a spot, particularly due to ongoing renovations. While some reviewers mention good and easy parking facilities, others highlight the limited and tight spaces, making parking an often stressful experience. On-site parking incurs a daily fee, which many guests consider reasonable at £6 per day. However, there are sentiments that this extra cost should be included in the room rates. Despite the parking woes, the hotel's central location and value for money in other areas, such as room accommodations, still appeal to many visitors. For those who prefer not to pay for parking at the hotel, free street parking is available nearby, though it's subject to availability.
Family
The Prince of Wales Hotel has garnered favorable reviews from families, making it a noteworthy option for those seeking a family-friendly getaway. Guests consistently praised the hotel's family atmosphere, emphasizing its suitability for family celebrations and enjoyable overnight stays. The hotel offers spacious and comfortable family rooms and suites, which are considered excellent value for money. Many families appreciated the hotel’s entertainment options and children’s activities, as well as a good children’s menu.
A key highlight mentioned is the hotel's friendly staff, who go out of their way to ensure an enjoyable stay. The location also received commendations for its proximity to local amenities, making it convenient for families to explore the local area. Many guests noted the hotel’s laid-back feel and peaceful environment, contributing to a relaxing experience.
Although most reviews were positive, some guests mentioned minor drawbacks. A few had concerns about noise from children in the corridors and cleanliness in certain rooms, detailed as being tired-looking or having insufficient towels. Despite these occasional issues, many families have expressed their willingness to return, citing the great value and enjoyable experiences they've had.
Overall, the Prince of Wales Hotel stands out as a pleasant and budget-friendly choice for families looking to create memorable experiences together.
Nightlife
The nightlife around Prince Of Wales Hotel offers a vibrant and lively experience, ideal for those who enjoy evening activities. The hotel itself provides nightly entertainment, including live music and singers, making it unnecessary to venture out for entertainment. Guests have praised the quality of the performances with several highlighting that the entertainment was excellent and enjoyable, particularly on weekends with themed nights like Northern Soul.
The hotel's central location is another major plus, providing easy access to Southport's bustling nightlife. It's nestled close to numerous shops, bars, restaurants and the Promenade, making it convenient for those looking to explore and enjoy the local scene. The area is known for its lively and friendly atmosphere, perfect for visitors keen on nightlife.
However, the lively ambiance can sometimes have a downside with reports of noise from loud drunk people and crowded spaces. Despite this, the overall consensus remains positive with many guests appreciating the fun and engaging nightlife surrounding the hotel and considering it excellent value for money.
Accessible
The Prince Of Wales Hotel presents a mixed experience in terms of accessibility for guests with disabilities. On the positive side, there are several features designed to accommodate those with mobility issues. The hotel provides ramps, accessible rooms, wheelchair access and automated doors suited for electric scooters. Additionally, lifts are available, although some guests noted they are occasionally slow and may be too small for a wheelchair user with an accompanying person. Accessible toilets and spa areas also contribute to the hotel's disabled-friendly environment.
However, there are notable concerns that potential guests should be aware of. Some reviews highlight difficulties such as navigating narrow hallways, the long ramp to enter the hotel and the occasional unavailability of the lift, which could necessitate the use of stairs. There are instances where guests had to transfer rooms to better accommodate their needs. Access to certain areas might be challenging, especially to higher floors and parking is sometimes limited with only one dedicated disabled parking space.
Overall, while the Prince Of Wales Hotel offers several accessible features, there are areas where improvements could significantly enhance the experience for disabled guests.
Dog Friendly
The Prince of Wales Hotel stands out for its comprehensive dog-friendly facilities and warm reception of furry guests. This hotel is lauded for being welcoming to dogs, allowing them in certain parts like the bar and specific rooms, which makes staying with pets convenient and enjoyable. The rooms are spacious and accommodate pets well. However, some cleanliness issues such as carpets and blankets with dog hairs were noted. Nonetheless, the hotel's overall atmosphere is friendly and the location is advantageous, being close to local bars and parking. The value for money is considered good, making it an excellent option for pet owners. It’s worth mentioning that dogs are not allowed in the restaurant, yet their presence is welcomed nearly everywhere else. On the whole, the Prince of Wales Hotel is a pet-friendly choice that caters well to guests traveling with their dogs.
No, Prince Of Wales Hotel doesn't have any pool.
No, a spa isn't available at Prince Of Wales Hotel.
Yes, Prince Of Wales Hotel welcomes dogs.
No, parking facilities aren't available at Prince Of Wales Hotel.