University Plaza Hotel enjoys a highly favorable reputation primarily due to its exceptional location. Situated conveniently near Missouri State University and Springfield's downtown area, guests find it perfect for attending events or exploring local attractions such as ballparks, event centers and the Gillioz Theatre. The hotel's beautiful surroundings and the ability to walk to nearby restaurants and venues further enhance its appeal. Friendly and accommodating staff contribute to the positive experience of many visitors.
The breakfast offering receives mixed feedback. On the positive side, many guests appreciated the quality of the breakfast buffet when included, describing it as great, very good and excellent with a decent variety. However, some guests were disappointed to discover it was only available on weekends and not complimentary with an additional cost of $15 per person catching several by surprise. There's also a notable desire for more vegan options and affordable pricing.
The hotel rooms receive diverse reviews. Positively, many guests found them clean, spacious and comfortable with quiet atmospheres and nice amenities like the pool. However, several reviews highlighted the need for updates and repairs, citing worn-out furniture, peeling wallpaper and stained carpets. Issues like musty smells, water damage and non-adjustable room temperatures were also mentioned. Despite these concerns, the cleanliness and comfort of the beds are frequently praised.
In terms of cleanliness, many guests commend the hotel's well-maintained rooms and common areas, including the indoor pool and lobby. However, signs of wear, such as stained carpets and dirty floors, have been reported, indicating a need for more detailed cleaning and maintenance.
The staff generally receive high praise for their efficiency, friendliness and accommodating nature, enhancing the guest experience significantly. While there were isolated incidents of less satisfactory service, the overall sentiment toward the staff remains positive.
The hotel’s pool areas, featuring both indoor and outdoor options, are appreciated for their cleanliness and spaciousness, contributing to a relaxing atmosphere. Direct patio access to the outdoor pool from some rooms adds convenience. Despite some concerns about cleanliness, the pools and amenities like an on-site coffee shop and restaurant are highlights for many guests.
The beds at the University Plaza Hotel are mostly praised for their comfort with many guests highlighting their firmness and support. Though there are occasional issues with broken beds or discomfort due to older facilities, the majority find the beds conducive to a restful sleep.
Overall, University Plaza Hotel provides a centrally located, comfortable stay with friendly staff and good amenities, though it could benefit from updates and improved maintenance to elevate the guest experience further.
Extended Stay America Select Suites - Springfield - South is highly regarded for its favorable location, spacious rooms, cleanliness, and exceptional staff service. Situated in a peaceful area with easy access to a major interstate, the hotel's location provides a perfect balance between tranquility and proximity to essential amenities. Guests appreciate the convenient parking and the peaceful, centrally positioned setting that allows easy access to local businesses and dining options.
The rooms are consistently noted for their spaciousness and cleanliness, with comfy beds and well-maintained kitchenettes enhancing the comfort of guests, particularly those on extended stays. While minor maintenance issues are occasionally mentioned, the overall quality of the rooms meets the expectations of many visitors.
Cleanliness is a key highlight, with guests frequently commending the tidiness and fresh atmosphere of the rooms, bathrooms, and kitchenette areas. The hotel's environment is described as clean, comfortable, and conducive to a pleasant stay.
The staff at Extended Stay America Select Suites - Springfield - South receive consistent accolades for their professionalism and friendliness. Guests are particularly impressed by the exceptional kindness and helpfulness of the team, with individuals like Lance and Troy noted for providing superb customer service. The welcoming and accommodating nature of the staff greatly contributes to the positive experience of staying at this hotel.
While the breakfast offerings have room for improvement, with limited options that did not meet some guests' expectations, the overall experience at Extended Stay America Select Suites - Springfield - South is positive, marked by its excellent location, comfortable accommodations, cleanliness, and outstanding staff service.