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Summary of reviewsRed Roof Inn Lansing East - MSU is praised for its advantageous location, conveniently situated near the MSU Pavilion and a short drive from the MSU campus, making it ideal for event attendees and travelers. Access to major highways further enhances its appeal, offering easy navigation for guests. The affordable pricing is considered a great value, especially given the strategic location, and the front desk staff's welcoming demeanor is often highlighted positively.
The reviews provide mixed insights into room quality. While guests generally find the rooms to meet basic expectations with functioning amenities, there are noted areas for improvement in cleanliness. Unpleasant odors and maintenance issues are common complaints, although the friendly and accommodating staff help mitigate these deficiencies to an extent, enhancing the overall stay experience.
Cleanliness receives varied feedback, with the comfort of the bedding being appreciated, while room cleanliness and property upkeep need serious attention. Issues such as cigarette and mold odors, dirt, and hair in showers are concerning, especially in light of the smoke-free policy. The building itself shows signs of disrepair and is in need of refurbishment.
Staff performance is a standout aspect at the Red Roof Inn Lansing East - MSU. The front desk team, despite often being stretched thin, is commended for their efficient service and friendly interactions. Their commitment to maintaining a welcoming atmosphere is appreciated by many guests, even though some have reported instances of rudeness due to the heavy workload. Overall, staff readiness to assist and engage positively with guests contributes significantly to the hotel’s appeal.
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