Novotel London Stansted Airport
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Summary of reviewsNovotel London Stansted Airport is a favorable choice for travelers, especially those needing quick access to the airport. Its prime location near Stansted Airport, coupled with a reliable and frequent shuttle bus service, makes it an ideal stopover for early morning or late evening flights. Guests appreciate the convenience of reaching other travel-related services such as long-stay car parks and car rental agencies, as well as the ease of bus and train travel to London Liverpool Street.
The hotel boasts a high standard of cleanliness with multiple reviews highlighting the spotless rooms and common areas. Guests are pleased with the modern and well-maintained atmosphere, which contributes to a comfortable stay. The staff receive consistent praise for their exceptional service with descriptions of them being friendly, welcoming and professional, further enhancing the overall guest experience.
Novotel London Stansted Airport's breakfast receives high marks for variety, quality and value for money. The buffet is celebrated for its early start time and includes both continental and traditional English selections, catering to diverse dietary needs, including gluten-free options. The hotel's dinner service, while noted for good food and a pleasant atmosphere, garners mixed reviews about pricing and consistency. Some guests feel that the meals are overpriced or of average quality.
The rooms are generally well-reviewed for their spaciousness, comfort and quietness, thanks to effective soundproofing. While most find the rooms modern and well-equipped, minor issues such as dated furnishings and temperature control problems were noted. The comfortable beds and clean bedding contribute positively to the guest experience, although some mentioned inconsistencies with mattress firmness and pillow quality.
Family travelers find the hotel accommodating with its family-friendly atmosphere, dedicated play area and kid-friendly dining options. However, there are mentions of the family rooms being cramped for larger families.
Business travelers appreciate the hotel's functionality and onsite business center, making it suitable for short-term professional needs. The gym is positively reviewed for its spaciousness and variety of equipment, though some guests suggest updates to the facilities.
Parking facilities are generally adequate, although the additional cost for overnight parking and occasional difficulty in finding a spot during busy times are noted as drawbacks. Free Wi-Fi is a convenient feature, although its performance is inconsistent with some guests experiencing weak or unstable connections.
While the hotel meets many expectations of a four-star property, some guests believe there is room for improvement in terms of facility upgrades and service enhancements to fully justify the rating. Overall, Novotel London Stansted Airport provides a comfortable, clean and convenient stay for various types of travelers with its strategic location and excellent staff service standing out as key positives.
Categories
The hotel boasts a high standard of cleanliness with multiple reviews highlighting the spotless rooms and common areas. Guests are pleased with the modern and well-maintained atmosphere, which contributes to a comfortable stay. The staff receive consistent praise for their exceptional service with descriptions of them being friendly, welcoming and professional, further enhancing the overall guest experience.
Novotel London Stansted Airport's breakfast receives high marks for variety, quality and value for money. The buffet is celebrated for its early start time and includes both continental and traditional English selections, catering to diverse dietary needs, including gluten-free options. The hotel's dinner service, while noted for good food and a pleasant atmosphere, garners mixed reviews about pricing and consistency. Some guests feel that the meals are overpriced or of average quality.
The rooms are generally well-reviewed for their spaciousness, comfort and quietness, thanks to effective soundproofing. While most find the rooms modern and well-equipped, minor issues such as dated furnishings and temperature control problems were noted. The comfortable beds and clean bedding contribute positively to the guest experience, although some mentioned inconsistencies with mattress firmness and pillow quality.
Family travelers find the hotel accommodating with its family-friendly atmosphere, dedicated play area and kid-friendly dining options. However, there are mentions of the family rooms being cramped for larger families.
Business travelers appreciate the hotel's functionality and onsite business center, making it suitable for short-term professional needs. The gym is positively reviewed for its spaciousness and variety of equipment, though some guests suggest updates to the facilities.
Parking facilities are generally adequate, although the additional cost for overnight parking and occasional difficulty in finding a spot during busy times are noted as drawbacks. Free Wi-Fi is a convenient feature, although its performance is inconsistent with some guests experiencing weak or unstable connections.
While the hotel meets many expectations of a four-star property, some guests believe there is room for improvement in terms of facility upgrades and service enhancements to fully justify the rating. Overall, Novotel London Stansted Airport provides a comfortable, clean and convenient stay for various types of travelers with its strategic location and excellent staff service standing out as key positives.
Business Hotel
This hotel provides excellent meeting facilities suitable for business travelers. While specific details are limited in the provided data, airport Novotels generally offer comprehensive business services.
Hotel with Gym
Likely provides a gym for guests. Novotel hotels commonly offer fitness centers as part of their amenities.
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
Novotel London Stansted Airport is a popular choice for travelers due to its prime location near Stansted Airport. Reviewers frequently praise its proximity to the airport, making it an ideal stopover for early morning or late evening flights. The hotel's shuttle bus service is highlighted as convenient, reliable and frequent, typically getting guests to the terminal in about 10 minutes.
Guests find the location advantageous not only for quick airport access but also for the ease of reaching long-stay car parks and car rental agencies nearby. The easy access to bus and train services to London Liverpool Street adds another layer of convenience for travelers planning to head into the city.
The hotel is described as comfortable and well-maintained with good check-in and check-out experiences. The welcoming staff, clean rooms and comprehensive amenities have been noted positively by reviewers. Despite some minor concerns about the noise levels due to its airport adjacency and occasional issues with directions to the hotel, the overall consensus is that its strategic location and convenient shuttle service make Novotel London Stansted Airport a solid choice for transit travelers.
The breakfast at Novotel London Stansted Airport generally receives high praise from guests. They appreciate the wide variety and quality of food on offer, describing it as excellent, delicious and plentiful with many options available including gluten-free choices and an early start time from 4am. The breakfast buffet is especially noted for its diversity, featuring both continental and traditional English selections. Guests find specific items like scrambled eggs and hash browns particularly enjoyable. Friendly and helpful staff further enhance the breakfast experience. However, some reviews mention occasional issues such as cold food or limited options. Despite a few criticisms, the overall consensus is that the breakfast provides a great start to the day and is a significant positive aspect of staying at the hotel, particularly given its value for money.
Novotel London Stansted Airport receives a variety of opinions about its dining options. On the positive side, many guests commend the restaurant and bar, highlighting the good food, nice atmosphere and attentive staff. There are mentions of excellent, freshly cooked meals and some even praise the vegan options available. The bar area is frequently noted as a pleasant place to unwind with well-prepared drinks and a comfortable setting.
However, there are recurring concerns about the prices with numerous reviews mentioning that both food and drinks are overpriced. Some guests found the food to be average or even subpar, describing it as basic, unimaginative or cold at times. There were also complaints about the lack of dining alternatives nearby, making guests reliant on the hotel’s offerings.
Service quality appears mixed with several guests appreciating the quick service and friendly staff, while others experienced long wait times and unprofessional behavior. Additionally, a few diners faced issues with food quality, such as tough steaks or disappointing dishes that did not meet their expectations.
Overall, while some guests find the dining experience at Novotel London Stansted Airport satisfactory and even delightful, others believe there is room for improvement, particularly in pricing and consistency of food quality.
The rooms at Novotel London Stansted Airport have generally garnered positive feedback from guests with a few notable exceptions. Many guests appreciated the spaciousness and cleanliness of their rooms, describing them as quiet, comfortable and well-equipped with amenities such as tea/coffee facilities and big TVs. The modern decor and functional bathrooms were also well-received. Numerous guests highlighted the effective soundproofing which minimized noise disturbances from the nearby airport.
However, some reviews mentioned issues such as small room sizes, dated furnishings and occasional cleanliness oversights, including instances of stains and unclean carpets. Several guests also reported problems with room temperature control, noting that some rooms were too cold or too warm. Despite these drawbacks, the general consensus is that while the hotel offers comfortable and clean accommodations, there is room for improvement in terms of maintenance and updating the decor.
Guests of Novotel London Stansted Airport have generally praised the comfort of the beds. Reviews frequently highlight the beds as very comfortable with many guests noting the cleanliness of the bedsheets and the coziness of the bedding. Beds are often described as super comfy or extremely comfortable, contributing to an overall restful stay. Some guests mentioned the presence of clean and supportive mattresses, enhancing their sleep experience.
However, it is worth noting occasional reports of discomfort, such as beds being too firm or feeling worn out. Pillows have received mixed feedback with some guests finding them lumpy or too thick, while others appreciated the comfort of the bedding ensemble.
Overall, the majority of guests found the beds at Novotel London Stansted Airport to be a significant aspect of their stay, providing comfort and support, although some inconsistencies were noted regarding the firmness of the mattresses and the quality of the pillows.
Novotel London Stansted Airport receives high praise for its cleanliness from guests. The rooms are frequently described as clean, modern and comfortable. Many reviewers commend the hotel for being extremely clean with spotless and immaculate room conditions. The bathrooms are well-equipped and regularly noted as clean and shiny. The hotel staff also receives positive feedback for their diligent cleaning efforts, ensuring that surfaces and rooms are maintained to a high standard.
Aside from the individual guest rooms, the general cleanliness of the hotel is also highlighted. Common areas, although showing signs of wear in some cases, are generally clean and tidy. The hotel's cleanliness extends to its modern, visually appealing atmosphere, which adds to the overall positive guest experience.
However, a few reviews mention areas for improvement, such as stained carpets, dated decor and occasional oversight in room preparation. Despite these minor issues, the overall feedback indicates that Novotel London Stansted Airport maintains a high standard of cleanliness, making it a comfortable and welcoming place for travelers.
The staff at Novotel London Stansted Airport consistently receive praise for their exceptional service. Guests frequently describe the staff as excellent, friendly and welcoming. Reception staff, in particular, are highlighted for their professionalism and efficiency, making the check-in process smooth and pleasant. Many reviews commend the staff's helpfulness and willingness to go out of their way to accommodate guests’ needs.
Restaurant and bar staff are also noted for their attentiveness and the excellent level of service they provide, contributing to a positive dining experience. An atmosphere of politeness, kindness and warmth is a common theme in the reviews with specific mentions of individual staff members who left positive impressions.
While there are occasional mentions of less favorable encounters, the overwhelming sentiment is that the team at Novotel London Stansted Airport are friendly, courteous and committed to ensuring a comfortable and enjoyable stay for all guests.
The Wi-Fi at Novotel London Stansted Airport receives mixed feedback from guests. While many appreciate that the service is free, opinions on its performance vary. Positive remarks highlight that the Wi-Fi is reliable and offers good to great connection speeds with some guests mentioning very fast and excellent connectivity. However, there are numerous complaints about weak, slow and unstable signals, particularly noting that the internet was unreliable and often temperamental. Some guests also experienced poor Wi-Fi performance in specific areas like the bar. Despite these issues, the fact that the hotel offers free Wi-Fi adds a layer of convenience for travelers.
The gym at Novotel London Stansted Airport generally receives positive feedback from guests. Many guests appreciate that the fitness room is spacious and well-equipped, offering a variety of cardio machines and weights. The presence of drinking water is also noted as a positive aspect. The gym's 24-hour availability is highlighted as a convenient feature, especially for those with tight schedules. Guests often find the gym to be a great addition to their stay with some mentioning the helpfulness of the staff.
However, there are a few remarks about the gym needing updates and some of the equipment requiring servicing. Despite this, the overall sentiment suggests that the fitness center is well-maintained and meets the needs of most travelers. The gym is often described as a useful amenity, particularly for those traveling alone or looking to maintain their fitness routine during their stay.
Novotel London Stansted Airport offers a range of parking options with many guests finding the car parking facilities to be adequate and easy to use. There is ample parking space available and some guests appreciated the convenience and size of the large parking lot. The hotel's parking facilities are noted for being good and handy with some describing the experience as perfect and hassle-free.
However, guests pointed out that there's a fee of £10 for overnight parking, which some found to be expensive. Additionally, there isn't sufficient information about parking costs on the hotel’s website, leading to unexpected expenses for some visitors. On busier days, finding a parking space can be challenging with reports of congestion, cars parked on verges and limited spaces.
Despite these drawbacks, parking is available from 4 AM and the parking lot is considered large enough to accommodate vehicles for extended stays. Some guests mentioned the possibility of pre-booking parking to ensure availability. While parking facilities are convenient, there are calls for the parking fee to be waived or included in the room rate, which would align better with guest expectations.
Overall, the parking at Novotel London Stansted Airport is generally functional and adequate, but guests should be prepared for additional costs and the potential difficulty of finding a spot during peak times.
Novotel London Stansted Airport is recognized for its family-friendly atmosphere and policies, making it a suitable choice for those traveling with children. The restaurant is praised for catering to kids and there is a dedicated play area that provides entertainment for young guests. Additionally, the staff are noted for being accommodating and respectful toward families, enhancing the overall experience.
However, reviews reveal some inconsistencies regarding family accommodations. While some families found the room setup cozy, others felt that the family rooms were cramped and not practical, especially for larger families or those with specific needs, such as wheelchair accessibility.
Despite these mixed experiences, the hotel's convenient location near the airport and its child-friendly dining options make it a generally favorable option for family stays. Improvements in room size and additional child-friendly facilities could further enhance its appeal.
The Novotel London Stansted Airport is frequently described with mixed opinions regarding its four-star rating. Many guests appreciate the hotel's ambiance and quality, noting that it meets four-star standards with its clean and stylish environment. The rooms are often highlighted for their comfort and cleanliness, adding a touch of luxury that aligns with the expectations of a four-star establishment.
However, some reviews indicate that the facilities and services might not entirely live up to the four-star promise. There is mention of the hotel needing refurbishment and upgraded amenities to truly reflect its star rating. The structure itself is praised, but certain guests feel that the offerings could be more comprehensive and luxurious for the price paid.
Despite these criticisms, the value for money is positively acknowledged by some, making it an affordable option for a four-star stay. In conclusion, while the Novotel London Stansted Airport delivers in terms of comfort and cleanliness, it may leave those expecting full-fledged four-star facilities wanting more.
Novotel London Stansted Airport is well-regarded by business travelers for its suitability and functionality. Reviewers frequently mention its excellent on-site business center, which is free to use, making it perfect for short-term professional needs. The hotel's location is praised for its good accessibility, especially for those with business engagements in the Stansted area.
Travelers find the hotel’s shuttle service particularly convenient for quick access to the airport, a feature that enhances its appeal for business trips. The large bar and dining area are noted as suitable spots for informal business meetings, contributing to the hotel's business-friendly environment. Its functional facilities and availability of business amenities support a classic, discreet business hotel vibe, making it a reliable choice for work-related stays.
However, there are some points to consider: a few guests found the conference room temperature cold and noted inadequate phone charging options, such as the absence of wireless charging stations in the rooms. Despite these minor drawbacks, the consensus is that Novotel London Stansted Airport remains a good option for business travelers, providing a conducive environment for work and meetings.
Novotel London Stansted Airport has garnered positive feedback from guests regarding its accessibility for individuals with disabilities. The hotel is described as fairly accessible to and from the airport with a reliable shuttle bus service that runs every 30 minutes, ensuring safe access for all guests, including those requiring special accommodations. Rooms are praised for being spacious, accessible and particularly suitable for those using wheelchairs or needing handicapped facilities. Guests appreciated the ground floor accessibility and the presence of assessable beds.
The shuttle service is highlighted multiple times for its convenience with separate provisions made for those with disabilities. Essential paperwork and needs for wheelchair users were also managed efficiently by the helpful staff, making the stay more comfortable. Despite not being directly accessible from the terminal, the hotel's shuttle services ease the commute for late arrivals or those with early flights. Overall, the hotel offers good accessibility features, making it a convenient and accommodating choice for travelers with disabilities.
Novotel London Stansted Airport offers a luxurious experience with a modern and fashionable design. Guests describe the hotel as having a four-star standard with some even feeling as though they were in a five-star establishment. The rooms are noted for being nice and fancy, contributing to the overall modern and funky atmosphere of the hotel. Despite these positives, some reviews mention that the luxury experience could use a touch of improvement, as certain aspects did not meet the expectations typically associated with a four-star hotel, especially during more special occasions like a Christmas break. Overall, while the hotel has many strengths, a few areas could benefit from enhancements to fully align with the luxury label.
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Location
Guests find the location advantageous not only for quick airport access but also for the ease of reaching long-stay car parks and car rental agencies nearby. The easy access to bus and train services to London Liverpool Street adds another layer of convenience for travelers planning to head into the city.
The hotel is described as comfortable and well-maintained with good check-in and check-out experiences. The welcoming staff, clean rooms and comprehensive amenities have been noted positively by reviewers. Despite some minor concerns about the noise levels due to its airport adjacency and occasional issues with directions to the hotel, the overall consensus is that its strategic location and convenient shuttle service make Novotel London Stansted Airport a solid choice for transit travelers.
Breakfast
Dinner
However, there are recurring concerns about the prices with numerous reviews mentioning that both food and drinks are overpriced. Some guests found the food to be average or even subpar, describing it as basic, unimaginative or cold at times. There were also complaints about the lack of dining alternatives nearby, making guests reliant on the hotel’s offerings.
Service quality appears mixed with several guests appreciating the quick service and friendly staff, while others experienced long wait times and unprofessional behavior. Additionally, a few diners faced issues with food quality, such as tough steaks or disappointing dishes that did not meet their expectations.
Overall, while some guests find the dining experience at Novotel London Stansted Airport satisfactory and even delightful, others believe there is room for improvement, particularly in pricing and consistency of food quality.
Rooms
However, some reviews mentioned issues such as small room sizes, dated furnishings and occasional cleanliness oversights, including instances of stains and unclean carpets. Several guests also reported problems with room temperature control, noting that some rooms were too cold or too warm. Despite these drawbacks, the general consensus is that while the hotel offers comfortable and clean accommodations, there is room for improvement in terms of maintenance and updating the decor.
Beds
However, it is worth noting occasional reports of discomfort, such as beds being too firm or feeling worn out. Pillows have received mixed feedback with some guests finding them lumpy or too thick, while others appreciated the comfort of the bedding ensemble.
Overall, the majority of guests found the beds at Novotel London Stansted Airport to be a significant aspect of their stay, providing comfort and support, although some inconsistencies were noted regarding the firmness of the mattresses and the quality of the pillows.
Cleanliness
Aside from the individual guest rooms, the general cleanliness of the hotel is also highlighted. Common areas, although showing signs of wear in some cases, are generally clean and tidy. The hotel's cleanliness extends to its modern, visually appealing atmosphere, which adds to the overall positive guest experience.
However, a few reviews mention areas for improvement, such as stained carpets, dated decor and occasional oversight in room preparation. Despite these minor issues, the overall feedback indicates that Novotel London Stansted Airport maintains a high standard of cleanliness, making it a comfortable and welcoming place for travelers.
Staff
Restaurant and bar staff are also noted for their attentiveness and the excellent level of service they provide, contributing to a positive dining experience. An atmosphere of politeness, kindness and warmth is a common theme in the reviews with specific mentions of individual staff members who left positive impressions.
While there are occasional mentions of less favorable encounters, the overwhelming sentiment is that the team at Novotel London Stansted Airport are friendly, courteous and committed to ensuring a comfortable and enjoyable stay for all guests.
Wi-Fi
Gym
However, there are a few remarks about the gym needing updates and some of the equipment requiring servicing. Despite this, the overall sentiment suggests that the fitness center is well-maintained and meets the needs of most travelers. The gym is often described as a useful amenity, particularly for those traveling alone or looking to maintain their fitness routine during their stay.
Parking
However, guests pointed out that there's a fee of £10 for overnight parking, which some found to be expensive. Additionally, there isn't sufficient information about parking costs on the hotel’s website, leading to unexpected expenses for some visitors. On busier days, finding a parking space can be challenging with reports of congestion, cars parked on verges and limited spaces.
Despite these drawbacks, parking is available from 4 AM and the parking lot is considered large enough to accommodate vehicles for extended stays. Some guests mentioned the possibility of pre-booking parking to ensure availability. While parking facilities are convenient, there are calls for the parking fee to be waived or included in the room rate, which would align better with guest expectations.
Overall, the parking at Novotel London Stansted Airport is generally functional and adequate, but guests should be prepared for additional costs and the potential difficulty of finding a spot during peak times.
Family
However, reviews reveal some inconsistencies regarding family accommodations. While some families found the room setup cozy, others felt that the family rooms were cramped and not practical, especially for larger families or those with specific needs, such as wheelchair accessibility.
Despite these mixed experiences, the hotel's convenient location near the airport and its child-friendly dining options make it a generally favorable option for family stays. Improvements in room size and additional child-friendly facilities could further enhance its appeal.
4 Star
However, some reviews indicate that the facilities and services might not entirely live up to the four-star promise. There is mention of the hotel needing refurbishment and upgraded amenities to truly reflect its star rating. The structure itself is praised, but certain guests feel that the offerings could be more comprehensive and luxurious for the price paid.
Despite these criticisms, the value for money is positively acknowledged by some, making it an affordable option for a four-star stay. In conclusion, while the Novotel London Stansted Airport delivers in terms of comfort and cleanliness, it may leave those expecting full-fledged four-star facilities wanting more.
Business
Travelers find the hotel’s shuttle service particularly convenient for quick access to the airport, a feature that enhances its appeal for business trips. The large bar and dining area are noted as suitable spots for informal business meetings, contributing to the hotel's business-friendly environment. Its functional facilities and availability of business amenities support a classic, discreet business hotel vibe, making it a reliable choice for work-related stays.
However, there are some points to consider: a few guests found the conference room temperature cold and noted inadequate phone charging options, such as the absence of wireless charging stations in the rooms. Despite these minor drawbacks, the consensus is that Novotel London Stansted Airport remains a good option for business travelers, providing a conducive environment for work and meetings.
Accessible
The shuttle service is highlighted multiple times for its convenience with separate provisions made for those with disabilities. Essential paperwork and needs for wheelchair users were also managed efficiently by the helpful staff, making the stay more comfortable. Despite not being directly accessible from the terminal, the hotel's shuttle services ease the commute for late arrivals or those with early flights. Overall, the hotel offers good accessibility features, making it a convenient and accommodating choice for travelers with disabilities.
Luxury
No, Novotel London Stansted Airport doesn't have any pool.
No, a spa isn't available at Novotel London Stansted Airport.
No, Novotel London Stansted Airport doesn't allow dogs.
Yes, parking facilities are available at Novotel London Stansted Airport.
Yes, Novotel London Stansted Airport has a gym.
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