5-Star HotelThe hotel offers luxurious 5-star accommodations with exquisite European decor. It features a long, river-style freeform pool, a conservatory-style Pavilion dining room with indoor trees and plants, a live cooking station restaurant, a health club, a salon, and a gym.
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Summary of reviews related to the '5 Star' categoryJW Marriott Hotel Surabaya offers a blend of elegance and comfort, leaving many guests convinced it's a true five-star destination. Consistently praised as one of the best five-star hotels in Surabaya, it promises a commendable experience for those seeking luxury. With rooms that are notably larger than many 4 and 5-star hotels, it stands out for spaciousness. Guests often remark on the high-standard facilities and services that make the price point justifiable, encapsulating the value expected of such a prestigious establishment. However, some experiences suggest inconsistencies, such as bedding arrangements and specific service charges, that occasionally fall short of five-star expectations. Despite this, the hotel frequently receives accolades for its impressive service and overall quality, distinguishing itself in Surabaya’s bustling cityscape.
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