Bumi Surabaya City Resort stands out as a premier destination for travelers, thanks to its central location in the heart of Surabaya. The hotel's positioning near cafes, restaurants and shopping complexes like Tunjungan Plaza makes it a highly convenient choice for both leisure and business visitors. Despite being nestled in a bustling city, the resort offers a tranquil escape with its beautiful secluded garden.
Guests consistently rave about the breakfast experience, highlighting an extensive selection of both Western and Indonesian dishes. The buffet is often praised as one of the best with the option to dine in an alfresco garden setting enhancing the ambiance. Similarly, dinner at the resort offers a delightful culinary journey with a wide variety of high-quality options, although some mention a need for more vegetarian choices.
The rooms at Bumi Surabaya City Resort are frequently noted for their spaciousness and comfort, featuring large beds and stunning city views. While some guests point out that the decor is a bit dated, the overall comfort and cleanliness are generally well-received. The hotel also excels in amenities, offering a pristine pool area surrounded by lush greenery, a jacuzzi and a hot tub, making the pool a standout feature.
Cleanliness receives mixed reviews; while some guests praise the super clean environment and well-maintained facilities, others believe that the cleaning standards do not entirely meet the five-star expectations, noting issues like dusty rooms and dirty carpets.
The staff at Bumi Surabaya City Resort are often commended for their friendliness, helpfulness and professionalism, ensuring a warm and hospitable atmosphere. Despite occasional language barriers, the staff's dedication to service consistently enhances the guest experience.
WiFi service is generally reliable, though some guests experience connectivity issues. The large, comfortable beds are another highlight, although a few guests report issues with bed comfort and cleanliness.
Overall, Bumi Surabaya City Resort offers an opulent and tranquil retreat with excellent facilities, luxurious accommodations and professional service, making it a top choice for those visiting Surabaya.
Hotel Majapahit Surabaya MGallery is a luxurious and historical hotel located in the heart of Surabaya's bustling city center. Its location provides guests with easy access to nearby attractions and amenities, while its stunning gardens offer a serene and peaceful environment. The standout feature of the hotel is its delicious and varied breakfast buffet, offering a wide selection of food including Indonesian specialties. The dinner at the hotel's restaurant is also highly recommended, offering a great variety of tasty food. The spacious rooms offer comfortable beds, luxurious bathrooms and necessary amenities with a vintage atmosphere. The hotel's gym and pool are both highly enjoyable with guests commending the comfortable beds and exceptional staff. The hotel's historical status adds a unique and classic experience with a beautiful and well-preserved building exuding old world elegance. Despite some mixed reviews on cleanliness, guests overall praise the hotel for its exceptional staff and extensive facilities, making it the perfect choice for a luxurious stay in Surabaya.
DoubleTree by Hilton Surabaya is celebrated for its prime location in the heart of the city, making it an ideal base for exploring Surabaya's vibrant lifestyle. Situated on Jl. Tunjungan, the hotel offers easy access to shopping centers like Tunjungan Plaza and a plethora of local eateries, allowing guests to immerse themselves in the dynamic local culture effortlessly. The hotel's central position also makes it convenient for exploring major attractions in the downtown area.
Guests have consistently praised the hotel's breakfast, which is regarded as an experience in itself. The extensive buffet showcases a delightful blend of international and Asian cuisines, satisfying diverse palates, including vegetarian and those seeking local delicacies. The top-notch quality of food and friendly service further enhances the dining experience, making it a memorable start to the day.
The accommodations at DoubleTree by Hilton Surabaya are highly appreciated for their spaciousness, modernity, and cleanliness. Visitors highlight the rooms' comfort, with attention to detail and functionality being key factors in enhancing their stay. The views from the rooms and the beautiful pool area contribute to a pleasant environment. Guests also commend the staff for their friendliness and excellent service, adding a personalized touch to the luxurious atmosphere of the hotel.
Cleanliness is a standout feature, as guests often remark on the meticulously maintained and welcoming environment. Though some feel the hotel lacks a degree of luxury in relation to its rates, the overall cleanliness and quality of services maintain a positive impression. The hotel also receives high marks for the comfort of its beds, providing an excellent sleep experience enhanced by plush mattresses and quality linens.
While opinions on the swimming pool are mixed, with some noting its relatively small size, the pool area is still appreciated for its pleasant ambience and additional features like the sauna and gym. The striking views and cleanliness of the facilities are noted as significant positives.
Overall, DoubleTree by Hilton Surabaya is a premier destination for travelers seeking an upscale, comfortable, and conveniently located accommodation. It delivers in terms of modern luxury, cleanliness, and exceptional value, reaffirming its reputation as one of Surabaya's top-tier hotel experiences.
Grand Swiss-Belhotel Darmo provides a luxurious stay in the heart of Surabaya, seamlessly blending city convenience with a tranquil neighborhood atmosphere. Its prime location places guests close to key attractions such as Gubeng train station, Tanjungan Plaza and various dining and shopping options, all within walking distance. The upper floors offer excellent city views, enhancing the hotel’s appeal.
Guests frequently commend the hotel’s breakfast for its extensive variety and quality, making it a highlight of their stay. The breakfast buffet is praised for being luxurious and well-prepared, offering a rich assortment of dishes that cater to diverse tastes. Evening meals in the hotel's restaurant generally receive positive feedback for their good atmosphere and service, though some guests found the food quality inconsistent and pricing to be high.
The accommodations at Grand Swiss-Belhotel Darmo are noted for their cleanliness, spaciousness and modern amenities. Rooms are described as large, well-appointed and comfortable, featuring clean bathrooms and cozy atmospheres. The hotel maintains high cleanliness standards across its facilities, including the swimming pool and common areas, contributing to a very comfortable and pleasant environment.
Service at the hotel is exceptional with staff frequently described as friendly, warm and professional. Guests appreciate the attentive and responsive nature of the team, which contributes significantly to the positive experience. Notable mentions include the seamless check-in process and the helpfulness of individuals like the receptionist.
The hotel's spa services have room for improvement with some guests noting the reliance on external masseurs and limited availability during Ramadan. The swimming facilities, especially the rooftop and indoor pools, receive high praise for their cleanliness and quality, despite some guests finding the pool area small.
Beds are highlighted for their exceptional comfort, being described as soft, spacious and among the most comfortable experienced by guests. The luxurious ambiance of the hotel is consistently praised, from the deluxe amenities to the elegant rooms, ensuring a high standard of comfort and elegance throughout.
For business travelers, the Grand Swiss-Belhotel Darmo offers a charming and amenable environment with facilities supporting a productive stay. The indoor pool and spa provide avenues for relaxation after business engagements. The hotel’s value and suitability for business conferences are particularly noted, making it an attractive option for hosting professional events.
Overall, Grand Swiss-Belhotel Darmo stands out as a top luxury hotel in Surabaya, offering a high standard of service and amenities that cater to both leisure and business travelers. While there are areas for potential improvement, the general experience is overwhelmingly positive, positioning it as a favored choice for visitors.
Shangri-la Surabaya is a great choice for travelers looking for a comfortable and clean stay in Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. The breakfast provided by the hotel is excellent with a wide variety of dishes available and the covid protocols are well-regulated during breakfast service. The spacious and well-maintained rooms are also highlighted as particularly comfy with families pleased with the option of connecting rooms to suit their needs. The swimming pool is larger than most hotel pools and guests enjoy using the water slides, especially their kids. Overall, Shangri-la Surabaya is a great option for anyone who values cleanliness, excellent service and a fantastic pool as key components of their travel experience.
Four Points by Sheraton Surabaya, Tunjungan Plaza enjoys a prime location in the heart of Surabaya, directly connected to the expansive Tunjungan Plaza. This strategic positioning makes it ideal for guests seeking easy access to shopping, dining, and entertainment options, catering to both leisure and business travelers. The hotel's breakfast stands out with its impressive buffet selection, offering a delightful mix of Asian and Western cuisines. Guests frequently praise the delicious, fresh options and the friendly, welcoming staff, making breakfast a highly recommended part of their stay.
The rooms are consistently highlighted for their comfort, spaciousness, and modern design. The appealing décor, notably the beds, provides a superb sleeping experience likened to being enveloped by clouds. Both the cleanliness and comfort of the rooms meet high standards, with housekeeping contributing to an inviting ambiance throughout the hotel. Guests commend the staff for their exceptional service, describing them as helpful, accommodating, and attentive, ensuring a welcoming experience from reception to dining.
The pool is an attractive feature, appreciated for its cleanliness and spacious design, offering a safe and enjoyable environment for both adults and children. Located conveniently near the lobby, it adds to the luxurious and modern setting of the hotel. Overall, visitors enjoy a comfortable and relaxed stay at Four Points, where location, quality service, and amenities blend seamlessly to provide an all-around positive hotel experience.
Hotel Santika Premiere Gubeng Surabaya is highly regarded by guests for its strategic location, exceptional breakfast offerings, spacious rooms, consistent cleanliness, attentive staff, and comfortable beds. Located centrally in Surabaya, the hotel allows convenient access to key transport links and city attractions, providing guests with both stunning city views and a variety of exciting experiences.
The breakfast provided is a particular highlight, with an extensive array of options that cater to diverse tastes, including traditional Indonesian dishes and local delicacies. Guests commend the self-service espresso machine and neat presentation of the buffet, finding the breakfast a memorable part of their stay.
Room spaciousness and comfort are frequently praised, with clean and quiet surroundings that ensure relaxation. Comfortable beds and scenic city views enhance the guest experience. Although the bathrooms are noted as serviceable, some suggest updates to improve the shower setup.
The hotel maintains high standards of cleanliness, with thorough routines ensuring pristine conditions throughout both rooms and communal areas. The front desk and accompanying staff contribute to a calm and tidy atmosphere.
Staff attentiveness and friendliness are standout characteristics, with a team ready to meet guests' needs, enhancing the professional and welcoming environment. Services such as complimentary transportation to the train station underscore their commitment to guest satisfaction.
Overall, Hotel Santika Premiere Gubeng Surabaya offers a reliable and enjoyable stay for travelers, with the positive aspects far outweighing any minor concerns.
Kokoon Hotel Surabaya receives positive feedback across several aspects of its offerings, making it a commendable accommodation choice for visitors to the city. Situated in a central location, guests appreciate the hotel’s proximity to Chinatown, local markets, shopping malls, and key landmarks, providing convenient access to urban amenities while offering a quieter backdrop. The breakfast buffet is a standout feature, praised for its diverse and delicious selections that cater to various tastes, providing good value for money, especially for those on a budget. While the dinner experiences receive mixed reviews, the restaurant's ambiance and some excellent dishes are noteworthy.
The rooms at Kokoon Hotel Surabaya are favorably regarded for their spaciousness, clean and stylish decor, and overall comfort, contributing to a pleasant stay. The hotel maintains a respectable level of cleanliness, with tidy rooms and well-kept common areas adding to the guests' positive impressions. Exceptional staff service further enhances the experience, with team members noted for their friendliness and readiness to assist, handling requests efficiently and providing attentive support.
The pool is another appealing feature, offering a lovely, relaxing space for guests to enjoy, while the beds are frequently praised for their comfort, ensuring restful sleep. Overall, Kokoon Hotel Surabaya consistently provides a satisfying experience, marked by comfortable accommodations, excellent service, and enjoyable amenities, making it an attractive choice for travelers seeking a cozy and convenient stay in Surabaya.
At Four Points by Sheraton Surabaya, Pakuwon Indah, guests are consistently impressed by the hotel's prime location, offering direct access to the expansive Pakuwon Mall. This strategic positioning provides seamless connectivity to shopping, dining, and vibrant city attractions, making it a favored spot for leisure and exploration. The breakfast experience at the hotel is noted for its remarkable quality and variety, featuring an extensive buffet of Indonesian and Western dishes, complemented by attentive service and live music on weekends.
The rooms are highly praised for their cleanliness and spaciousness, with comfortable beds and impressive city views contributing to a pleasant stay. Cleanliness is a standout feature, with guests highlighting the hotel's well-maintained environment and friendly housekeeping staff ensuring rooms remain spotless. The staff overall is commended for their friendliness and professionalism, providing exceptional service and accommodating guest requests with thoughtful attention.
Guests appreciate the hotel's 24-hour gym, which is well-equipped and paired with a stunning pool area shared with the neighboring Westin hotel. Both facilities are noted for their cleanliness, appealing settings, and suitability for families. The pool's lovely views and grandeur, especially in the evening, add to the relaxing atmosphere. Lastly, the beds are described as superbly comfortable, with luxurious materials offering a restful night's sleep, often like a heavenly experience. The combination of excellent location, quality amenities, and attentive service makes Four Points by Sheraton Surabaya, Pakuwon Indah a compelling choice for a satisfying and enjoyable stay.
Novotel Samator Surabaya Timur is well-regarded among travelers for several standout features, delivering a high-quality experience across a range of criteria. The hotel's location is strategic for those who need quick access to the airport or have business in the Rungkut Industry Area, although its position on a busy street with limited nearby dining options might not suit those seeking vibrant city life or easy exploration on foot.
The hotel's breakfast earns high praise for its extensive offerings and quality, impressing guests with a wide variety of local and international options that cater to diverse tastes, including vegan and savory items. The option for room service adds to the flexibility of the dining experience. Rooms are another highlight, consistently described as modern, spacious, and luxuriously designed with comfortable beds, contributing to the hotel's reputation for providing a restful environment. The cleanliness of the rooms and facilities is frequently commended, creating a pleasant and hygienic experience for visitors.
Staff at Novotel Samator are noted for their warmth and attentiveness, with a proactive approach to guest services that enhances the overall atmosphere. The fitness facilities, including a modern and clean gym, receive positive acknowledgment, offering a tranquil yet well-equipped space for guests to maintain their exercise routines. The pool complements the outdoor relaxation offerings, praised for its spaciousness and accompanying terrace bar, adding to its appeal despite nearby construction.
Overall, Novotel Samator Surabaya Timur offers a compelling combination of comfort, convenience, and quality service, making it a top choice for travelers seeking a well-rounded stay in Surabaya.