Imperial Suzano Shopping Hotel

Suzano , , Rua Jamil Daglia, 243 (Show on Map)
7.5
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Imperial Suzano Shopping Hotel is highly regarded for its excellent location, strategically positioned in the heart of the city near key commercial areas, shopping centers, restaurants and the Suzano Registry Office. Guests appreciate the mere 10-minute walk to the train station, making it a prime spot for both business and leisure travelers. The staff's attentiveness and politeness further enhance the welcoming atmosphere, making visitors feel well-cared for throughout their stay.

Breakfast at the hotel consistently receives high praise with guests highlighting its diversity, quality and well-organized presentation. The variety of options available caters to different tastes, ensuring a satisfying start to the day.

The rooms are celebrated for their spaciousness and comfort, often featuring additional amenities such as kitchens, living rooms and balconies. Cleanliness is another strong point with many guests noting the impeccable standards maintained throughout the hotel. Although some rooms could benefit from renovations and additional utensils in the kitchens, the overall sentiment is positive with the large and comfortable rooms contributing significantly to the overall stay experience.

The staff's exceptional service stands out as a major highlight with consistent commendations for their friendliness, attentiveness and helpfulness. Their cordial demeanor and dedication to excellent service greatly enhance the guest experience, solidifying the hotel's reputation for outstanding customer care.

However, the free wifi service presents notable issues with many guests encountering instability and poor connectivity. This aspect requires improvements to meet guest expectations adequately.

The beds are generally well-received with many guests finding them comfortable and cozy. The availability of both double and single beds in spacious rooms is appreciated, though there are occasional mentions of old mattresses and less comfortable box beds.

In summary, Imperial Suzano Shopping Hotel offers a combination of a prime location, high-quality breakfast, spacious and clean rooms and exceptional staff service, making it a preferred choice for travelers. Improvements in wifi connectivity and some room updates could further enhance the guest experience.
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3-Star Aparthotel

Room Types
Suite This suite has a seating area, private bathroom, a kitchenette and a balcony.

Guest Reviews
7.5
Good
Location
Nestled in the heart of the city, the Imperial Suzano Shopping Hotel boasts an excellent location that many guests find highly convenient and enjoyable. Situated near key commercial areas, this hotel offers easy access to shopping centers and an array of restaurants, making it a perfect spot for travelers looking to explore and enjoy local amenities. The proximity to the Suzano Registry Office and a mere 10-minute walk to the train station further enhance its appeal for those needing practical conveniences. Guests consistently praise the hotel's strategic positioning, noting that it is close to everything they need with a well-finished physical structure that complements its comfort. Additionally, the staff receives accolades for their attentive and polite service, adding to the overall positive experience. Whether in town for business or leisure, visitors appreciate the combination of prime location and welcoming atmosphere that the Imperial Suzano Shopping Hotel provides.

Breakfast
The breakfast at Imperial Suzano Shopping Hotel garners largely positive feedback from guests. Many highlight the diversity and completeness of the breakfast, noting it as very good, excellent and offering a variety of options to cater to different tastes. The spread includes several well-made and organized items, which make for a delicious start to the day. While a few found it basic and simple, others felt it was more than sufficient and well-served. It's clear that the hotel strives to provide a comprehensive and satisfying breakfast experience with some guests particularly appreciating the variety and the well-organized presentation. Overall, the breakfast is a strong point for this hotel, praised for its quality and range of options.

Rooms
Imperial Suzano Shopping Hotel boasts rooms that are generally well-received for their spaciousness and comfort. Many guests appreciated the large size of the rooms, which often include additional amenities such as a kitchen, living room and balcony. The accommodations are typically described as spacious and comfortable, offering a better-than-expected level of comfort. Cleanliness and organization of the rooms also received positive remarks.

However, some areas for improvement were noted. Several guests pointed out that some apartments are old and lack renovations, contributing to a less favorable impression. The absence of air conditioning in certain rooms also detracted from the comfort experience. Additionally, while the kitchens are equipped, guests mentioned that the necessary utensils were not always provided. Despite these drawbacks, the overarching sentiment is that the rooms are generously sized and contribute positively to the overall stay.

Beds
The reviews of the beds at Imperial Suzano Shopping Hotel highlight a generally positive experience. Many guests commend the comfortable, cozy beds, often noting the spaciousness of the rooms. Comments frequently mention the beds being wonderful, great and large with some specifying the availability of both double and single beds in the accommodations. However, there are occasional mentions of old mattresses and uncomfortable box beds, indicating some variability in bed quality. Overall, the beds at the hotel are well-received and contribute to a restful stay.

Cleanliness
Imperial Suzano Shopping Hotel has received largely positive feedback regarding its cleanliness. Guests frequently highlight the impeccable cleaning standards, describing the rooms as tidy and well-organized. The hotel overall is noted for its good housekeeping and tidy facilities. While there is some mention of areas that could be more meticulously cleaned, particularly in bathrooms and an instance of dust under a bed, the predominant sentiment is that the hotel's cleanliness is of a very high standard.

Staff
The Imperial Suzano Shopping Hotel consistently impresses guests with its outstanding staff service. Visitors frequently commend the employees for being exceptionally friendly, attentive and helpful. The staff's consistent politeness and cordial demeanor, from check-in throughout the entire stay, create a welcoming atmosphere that enhances the overall guest experience. Alongside their friendliness, the staff's dedication to providing exceptional service stands out, making interactions pleasant and efficient. The superb level of engagement and care that the employees demonstrate contributes significantly to the positive reputation of this hotel, making it a go-to choice for travelers seeking excellent customer service.

Wi-Fi
The wifi at the Imperial Suzano Shopping Hotel appears to be problematic for guests. Many have encountered issues such as instability, poor connectivity or no service at all. There have been multiple reports of the wifi not working in the rooms with some guests noting it only functions near the entrance. Consistent comments suggest that the hotel needs to address and improve its internet service to meet guest expectations.


No, Imperial Suzano Shopping Hotel doesn't have any pool.

No, a spa isn't available at Imperial Suzano Shopping Hotel.

No, Imperial Suzano Shopping Hotel doesn't allow dogs.

Yes, parking facilities are available at Imperial Suzano Shopping Hotel.

No, Imperial Suzano Shopping Hotel doesn't have a gym.

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