Clarion Pointe Downtown

Syracuse 43.05299500, -76.14678600 , 454 James St. (Show on Map)


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Summary of reviewsClarion Pointe Downtown in Syracuse is praised for its convenient location, cleanliness, and hospitable service, making it a favorable choice for travelers. The hotel's central position provides easy access to local attractions such as Syracuse University, the Landmark Theatre, and Armory Square, appealing to both leisure and business visitors. Although the surrounding area may appear somewhat rundown, many guests felt that the positives of the location, including proximity to nightlife and restaurants, outweighed any concerns.

The hotel's breakfast offerings have earned considerable praise for their quality and variety. Guests enjoy a range of warm and appealing options like eggs, waffles, and bacon, served in a clean and well-maintained dining area. This feature contributes to a pleasant start to the day, exceeding many visitors' expectations.

Rooms at Clarion Pointe Downtown surprise guests with their spaciousness, modern design, and meticulous cleanliness. The recently updated and tastefully decorated accommodations ensure comfort, highlighted by high-quality bedding and well-equipped amenities such as mini-fridges and microwaves. The bathrooms are particularly lauded for their size and modern updates. Such comfortable accommodations are complemented by the hotel's consistently effective air conditioning and peaceful environment, which facilitates a restful sleep experience.

The staff at Clarion Pointe Downtown receive accolades for their friendliness and professionalism, significantly enhancing the guest experience. The team is recognized for their efficiency and personable service, with special mentions for individuals providing exceptional assistance. This hospitable environment ensures that guest inquiries and requests are handled with care, contributing to a positive overall stay.

Free WiFi and parking contribute to the hotel's value, though some guests report inconsistent WiFi connectivity on lower floors. Despite this minor drawback, the overall comfort, excellent breakfast, and value for money make Clarion Pointe Downtown a worthwhile option for those seeking a clean and welcoming stay in the vibrant heart of Syracuse.
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Hotel with EV Charging Stations

Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Gym

3-Star Hotel

Room Types
King Room - Non-Smoking A flat-screen cable TV and a refrigerator are included in this room.

Queen Room - Non-Smoking A flat-screen cable TV and a refrigerator are included in this room.

Queen Room with Two Queen Beds - Non-Smoking This family room is air-conditioned and features a TV with cable channels, a safe deposit box and heating. The unit offers 2 beds.

Queen Room with Roll-in-Shower - Accessible/Non-Smoking This double room is air-conditioned and has a TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.

Queen Room First Floor - Accessible/Non-Smoking The spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a TV with cable channels. The unit has 1 bed.

Guest Reviews
Location
Clarion Pointe Downtown presents travelers with a mixed bag when it comes to its location. For those eager to explore Syracuse, the hotel's central placement is quite advantageous, offering easy access to a variety of attractions and amenities. Visitors can enjoy the local nightlife, with a selection of bars, clubs, and restaurants all within walking distance. Its proximity to landmarks such as the Landmark Theatre, Erie Canal Museum, and areas like Armory Square enhances its appeal for those wishing to fully immerse themselves in the downtown scene. Additionally, the hotel is conveniently located near Syracuse University, the medical complex, and the Destiny Mall, making it suitable for both business and leisure trips.

However, the hotel's urban setting does come with some drawbacks. Some guests noted that the surrounding neighborhood appears somewhat rundown and may not feel entirely safe, especially when walking alone. Despite these concerns, many found that the location did not detract from their overall experience, with the convenience and accessibility of the city's offerings remaining a significant draw. Guests have appreciated the ease with which they could commute and access various destinations, and the hotel itself is praised for being clean, comfortable, and staffed by friendly personnel. Overall, Clarion Pointe Downtown stands out as a practical choice for those prioritizing access to the vibrant heart of Syracuse.

Breakfast
Clarion Pointe Downtown impresses guests with its breakfast offerings, drawing consistent praise in visitor reviews. The breakfast selection, included with the stay, features a range of fresh and delicious items such as eggs, sausage, hash browns, waffles, and cereal. Guests appreciate the availability of hot food options and the popular waffle maker, which adds a delightful touch to the morning meal. The breakfast area is noted for being clean and well-maintained, contributing to a pleasant experience.

While some refer to the breakfast as basic, others highlight its quality and variety. The spread is considered decent, with enough options to satisfy different tastes, including fresh coffee, tea, handmade pancakes, and Philadelphia cheese. Even though the breakfast may lack certain healthy choices or higher-end offerings, it remains a strong point for many guests. The buffet includes eggs, bacon, sausage, fresh fruit, yogurt, and a choice of beverages that cater to both adults and children, ensuring a satisfying start to the day.

Overall, the breakfast at Clarion Pointe Downtown exceeds expectations for many, offering a good mix of hot and cold items in a welcoming setting, making it a noteworthy aspect of the hotel experience.

Rooms
Clarion Pointe Downtown in Syracuse offers a pleasant surprise for guests exploring the area. Despite its unassuming exterior, the hotel reveals a collection of recently updated and tastefully renovated rooms. Many reviewers highlight the spaciousness and modern design that add to an overall comfortable ambiance. The cleanliness of the rooms stands out, with many guests noting the spotless conditions upon their arrival. Beds are described as super comfortable, ensuring a restful sleep, complemented by amenities such as crisp sheets and deep sleep pillows.

Bathrooms are another strong point, often described as large, newly renovated, and impeccably clean. Some rooms feature useful amenities like microwaves and mini fridges, adding convenience for longer stays. Customer service receives high marks from reviewers, emphasizing easy check-in processes, even during late hours. Additionally, the hotel's inclusion of a continental breakfast adds to the value, providing a decent start to the day.

Overall, Clarion Pointe Downtown offers clean and well-equipped rooms that consistently meet expectations for comfort and style, making it a hidden gem in the Syracuse area.

Beds
Guests staying at Clarion Pointe Downtown frequently highlight the comfort of the beds, noting that they are incredibly comfortable and contribute to a good night's rest. Many reviews emphasize the cleanliness and coziness of both the beds and the linens, with some mentioning the impressive number of pillows provided, a detail that guests appreciate. While there are varying opinions on the firmness of the pillows, they are generally well-received, adding to the overall restful experience. Beyond the comfort of the beds, the accommodations offer spacious rooms and a peaceful environment, enhancing the quality of sleep. Despite some mentions of less satisfactory experiences, the hotel's focus on providing clean and comfortable bedding leaves a favorable impression on most guests.

Cleanliness
Clarion Pointe Downtown receives generally positive feedback regarding its cleanliness, making it a reliable and appealing choice for travelers. Guests frequently highlight the immaculate condition of the rooms, often describing them as very clean, spotless, and beautifully renovated. The bathrooms also earn praise for their cleanliness and modern updates. Many visitors appreciate the fresh ambiance and comfortable accommodations, finding the rooms to be both tidy and inviting. The friendly and helpful staff, who contribute to the overall hospitable experience, complements the hotel's emphasis on cleanliness. While the lobby and dining area have had occasional reports of untidiness, these instances seem to be exceptions in an otherwise clean environment. The hotel's central location, paired with comfortable rooms and effective air conditioning, further enhance its allure as a practical and pleasant place to stay. With outstanding reviews in terms of cleanliness, spaciousness, and attentive service, Clarion Pointe Downtown presents a worthwhile option for travelers seeking a clean and comfortable stay.

Staff
Clarion Pointe Downtown consistently impresses guests with its exceptional staff, whose friendliness and professionalism leave a lasting positive impression. Visitors frequently highlight the welcoming and responsive nature of the staff, noting how their courteous and helpful demeanor enhances the overall experience. The front desk team is particularly praised for their efficiency and dedication, with several employees like Sai and Sonia receiving special mentions for their helpfulness and accommodating attitudes. Guests appreciate the personalized touch, such as kind gestures and a warm welcome, which set the tone for a pleasant stay. The management and employees collectively create an atmosphere of great hospitality, with their attentiveness and understanding winning the admiration of travelers. Despite a rare exception of unfriendly behavior, the staff's generally cooperative and accommodating approach ensures that concerns are addressed promptly. Their knowledge and ability to handle inquiries and requests beyond expectations add another layer of satisfaction for those staying at Clarion Pointe Downtown.

Wi-Fi
The reviews of Clarion Pointe Downtown highlight both positive features and areas needing improvement, particularly concerning WiFi connectivity. Guests appreciate the benefit of free WiFi and parking, as well as the hotel's reasonable pricing for a downtown location. However, WiFi performance appears inconsistent, with several visitors noting slow speeds and unreliable connections, particularly on lower floors. Service is reportedly more functional on higher floors, such as the third. While the internet service has its drawbacks, the overall value and location are clear advantages for travelers.

3 Star
Clarion Pointe Downtown offers a centrally located facility that has received praise for its cleanliness and comfort. Visitors consistently note the property's neat and welcoming environment, complemented by polite and responsive staff. The rooms are well-maintained, ensuring a comfortable stay, which many found to be great value given the reasonable pricing. Guests appreciated the continental breakfast, which provided a nice variety and added to the overall value of their stay. The hotel also benefits from a sense of safety and efficient parking facilities. While opinions on pricing vary, with some finding it higher than expected given the area's offerings, many express satisfaction with their experience, highlighting the hotel as a very good choice for those seeking friendly service, cleanliness, and comfort in a downtown setting.


No, Clarion Pointe Downtown doesn't have any pool.

No, a spa isn't available at Clarion Pointe Downtown.

No, Clarion Pointe Downtown doesn't allow dogs.

No, parking facilities aren't available at Clarion Pointe Downtown.

Yes, Clarion Pointe Downtown has a gym.

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