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Summary of reviewsHôtel Souani (Al Hoceima Bay) is ideally situated in a peaceful, picturesque location, close to the serene Sfiha beach and other clean, uncrowded beaches like Souani and Isli. The convenience of being near both the vibrant city center of Al Hoceima and the airport makes it advantageous for all types of travelers. Guests particularly enjoy the tranquil surroundings, stunning mountain and beach landscapes and panoramic sea views from their cozy balconies. The hotel extends its charm with amenities such as a clean pool and delicious food offerings at its on-site restaurant.
Breakfast at the hotel receives commendations for its variety and the quality of some items, like fresh msemmen and croissants. Many appreciate the hearty options available and the breakfast service staff earns consistent praise for their helpfulness. However, some guests feel the breakfast buffet could benefit from more variety and higher-quality options in line with a four-star standard. Dinner, on the other hand, enjoys better overall feedback with consistently good quality food and excellent service, though improvements in menu variety and pricing are desired.
The hotel rooms are mixed in reviews, often praised for being clean, spacious and equipped with quality bedding that ensures a comfortable stay. Stunning views from balconies add to the positive experience. However, issues such as limited room size, maintenance problems and infrequent cleaning detract from some guests' satisfaction. Similarly, the hotel’s cleanliness is well-regarded in certain areas but requires improvement in places like the hallways and bathrooms.
The hotel staff is generally seen as friendly, welcoming and professional, particularly in the dining and reception areas. They are described as attentive and helpful, often enhancing the stay for many guests. Nonetheless, inconsistencies in professionalism and responsiveness at the front desk are noted, indicating a need for standardized staff training to ensure consistent guest experiences.
Complaints about weak and inconsistent wifi are frequent, particularly in guest rooms, calling for substantial improvements given modern travelers' reliance on internet connectivity. The pool, though praised for its clean condition by some, is found to be too small and inadequately maintained for a hotel of this size and rating with issues such as broken tiles and poor hygiene standards.
Parking facilities are considered a significant advantage—being free, private, spacious and secure—but the distance from the hotel itself can be inconvenient for some guests. The quality of the beds likewise receives mixed reviews; while many find them very comfortable, issues such as bed bugs and uncomfortable extra beds require attention.
In summary, Hôtel Souani provides a largely pleasant and tranquil experience in a scenic location with friendly staff and good food offerings. However, several areas, including room maintenance, breakfast variety, wifi connectivity and pool condition, need improvement to fully meet four-star hotel standards.
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