5-Star HotelSummary of reviews related to the '5 Star' categoryGuests have shared mixed feedback regarding the CT Hotel, particularly surrounding its five-star rating and associated expectations. Positive comments frequently highlight the friendly, efficient staff and excellent service, which contribute to a superior dining experience. Some travelers affirm it as the best five-star option in Pretoria, matching the overall quality they anticipated.
However, a significant number of reviews express disappointment, noting that the hotel often falls short of five-star standards. Criticisms point to a need for upgraded facilities and improved maintenance to align with the advertised rating. Instances of poor customer service, shabby quality and subpar cleanliness were mentioned, leading some guests to feel that the experience did not justify the high rating or price.
Despite some reviewers finding aspects of their stay superb, the consensus suggests that while the hotel shows potential, it requires improvements to consistently deliver a true five-star experience.
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