Hotel Spa Congreso

Teo 42.83577800, -8.54518500 , Rúa Das Mámoas De Montouto,4 (Show on Map)
7.5
Good


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Summary of reviewsHotel Spa Congreso presents an inviting destination for travelers seeking accessibility and tranquility near Santiago de Compostela. With a strategic location just a short drive from the city’s historic attractions, it offers a serene setting removed from urban noise, complemented by easy and free parking. This makes it an ideal base for exploring both Santiago and the broader region of Galicia.

Guests laud the spacious and comfortable rooms, particularly appreciating those with terraces, king-size beds and jacuzzis. While some rooms display signs of wear and would benefit from updates, their size and comfort contribute positively to the guest experience. Cleanliness overall garners positive feedback with the hotel maintaining a generally tidy environment, although certain areas occasionally fall short of expected standards.

The hotel staff is frequently highlighted for their friendliness and helpfulness with individuals like Carmen at reception receiving specific praise. Despite occasional understaffing in areas like the spa and restaurant, the dedication and efficiency of the staff significantly enhance the guest experience.

The spa receives mixed reviews but is generally well-regarded, praised for its variety of facilities and professional staff. Guests appreciate its well-managed COVID-19 measures and consider it a valuable part of their stay, despite additional charges and occasional maintenance issues. Similarly, reviews of the gym highlight that while the facilities meet basic needs, there is room for improvement in terms of equipment and maintenance.

Parking is noted as a major convenience due to its ample, free and secure spaces, proving advantageous for those traveling by car. The hotel's family-friendly amenities, including large family rooms, also make it a good choice for those with children.

However, breakfast and dinner services receive less favorable feedback with guests citing a need for more variety, better quality and improved organization. Despite these areas for improvement, the overall feedback for Hotel Spa Congreso highlights it as a comfortable and accommodating option, especially valued for its strategic location, friendly staff and range of amenities.
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Hotel with Spa
This hotel is a popular choice for guests seeking spa hotels in A Coruña. It offers comprehensive spa facilities and services for a relaxing experience.

Business Hotel
Located in Teo, near Santiago de Compostela, it offers facilities for conferences and business meetings. The hotel provides a range of amenities suitable for corporate events.

Hotel with Gym
Alongside its spa facilities, this hotel features a fitness center, providing guests with options for both relaxation and exercise.

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Pool Lap Lanes    Outdoor Pool  


Hotel with Parking

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Pool Lap Lanes

Room Types
Standard Double or Twin Room This air-conditioned room has simple, modern décor. It comes with satellite TV and a private bathroom.

Standard Triple Room This spacious room features a minibar, flat-screen TV with satellite channels, safe, and air conditioning. The private bathroom comes with free toiletries, bath or shower, and hairdryer.

Standard Quadruple Room This spacious room features a minibar, flat-screen TV with satellite channels, safe, and air conditioning. The private bathroom comes with free toiletries, bath or shower, and hairdryer.

Standard Single Room This smaller room features a minibar, flat-screen TV with satellite channels, safe, and air conditioning. The private bathroom comes with free toiletries, bath or shower, and hairdryer.

Double or Twin Room with Spa Access This room comes with 1 double bed or 2 single beds, air conditioning and a minibar. The room includes a 90-minute spa circuit and bathrobe. Please bring slippers and a swimming cap. Please note, the spa session needs to be booked with the property at the time of reservation. Please note, the use of a cap is compulsory at the spa. Please note, children age 3 to 16 can only access the spa from 10:00 to 14:00 and must be accompanied by an adult at all times.

Superior Double Room This spacious room features a minibar, flat-screen TV with satellite channels, safe, and air conditioning. The private bathroom comes with free toiletries, bath or shower, and hairdryer. Some rooms come with a hot tub. This room is not pet friendly

Single Room with Spa Access This single room has air conditioning. The room includes a 90-minute spa circuit and bathrobe. Please bring slippers and a swimming cap. Please note, the spa session needs to be booked with the property at the time of reservation. Please note, the use of a cap is compulsory at the spa. Please note, children age 3 to 16 can only access the spa from 10:00 to 14:00 and must be accompanied by an adult at all times.

Triple Room with Spa Access This triple room features air conditioning. The room includes a 90-minute spa circuit and bathrobe. Please bring slippers and a swimming cap. Please note, the spa session needs to be booked with the property at the time of reservation. Please note, the use of a cap is compulsory at the spa. Please note, children age 3 to 16 can only access the spa from 10:00 to 14:00 and must be accompanied by an adult at all times.

Quadruple Room with Spa Access This quadruple room has air conditioning. The room includes a 90-minute spa circuit and bathrobe. Please bring slippers and a swimming cap. Please note, the spa session needs to be booked with the property at the time of reservation. Please note, the use of a cap is compulsory at the spa. Please note, children age 3 to 16 can only access the spa from 10:00 to 14:00 and must be accompanied by an adult at all times.

Superior Double Room with Spa Access This suite features air conditioning. The room includes a 90-minute spa circuit and bathrobe. Please bring slippers and a swimming cap. Please note, the spa session needs to be booked with the property at the time of reservation. Please note, the use of a cap is compulsory at the spa. Please note, children age 3 to 16 can only access the spa from 10:00 to 14:00 and must be accompanied by an adult at all times. This room is not pet friendly

Guest Reviews
7.5
Good
Location
Hotel Spa Congreso's location, though seemingly divisive among guests, offers several notable advantages for various types of travelers. Conveniently positioned near Santiago de Compostela, the hotel provides easy access to the city's historic and cultural attractions with most highlights reachable in about a 10 to 15-minute drive. Guests appreciate the proximity to the city, finding it accessible and strategically well-suited for exploring not only Santiago but also the wider region of Galicia.

The area around the hotel is generally quiet, contributing to an atmosphere of tranquility away from the hustle and bustle of the city center. This secluded and peaceful setting is frequently mentioned as a positive aspect, allowing visitors to relax and unwind. The location also ensures easy and free parking, making it convenient for those traveling by car.

While some guests find the hotel a bit too far from the city center and some amenities, others see the distance as a minor inconvenience given the overall benefits. The strategic placement near major highways facilitates visits to other cities and tourist sites in the region, making it a practical base for broader exploration.

Despite a few remarks about the immediate surroundings being less than picturesque, many reviews highlight the excellent value for money, emphasizing that the hotel's location meets the varied needs of different travelers well. Whether for a one-night stopover or a longer stay, the hotel's location garners generally favorable feedback, particularly for those seeking a blend of accessibility and quietude close to Santiago de Compostela.

Breakfast
Hotel Spa Congreso's breakfast offerings have received mixed reviews that point towards areas needing improvement despite some positive feedback. While there are mentions of a quite complete and varied breakfast, many guests felt that the breakfast lacks the diversity and quality expected from a four-star hotel. Common criticisms include limited options, particularly in the variety of sweets, fresh fruits and fresh bread. Several guests noted that the buffet was often repetitive with items like cold eggs and stale bread being common complaints.

Some reviews highlight that items were not restocked promptly when they ran out, leading to disappointment. Additionally, the quality of coffee and other beverages has been a recurring issue with reports of watery and tasteless drinks. Despite these shortcomings, there have been compliments on the presence of gluten-free options and mentions of friendly service personnel in the breakfast area.

The breakfast service has also faced criticism for poor organization and inadequate staffing, which might contribute to the overall dissatisfaction. Although there are a few mentions of delicious and abundant breakfasts, the overall sentiment suggests that improvements in variety, quality and service efficiency would significantly elevate the breakfast experience at Hotel Spa Congreso.

Dinner
Guest reviews of Hotel Spa Congreso highlight several critical issues regarding its dinner service. Many guests noted a lack of variety and limited options in both the buffet and a la carte menus. The quality of the food often fell short of expectations for a four-star establishment with some even rating it as poor or comparable to cafeteria standards. Complaints included poorly cooked items, such as rare pork and undercooked seafood, as well as repetitive and uninspired dishes.

Service inefficiencies were also a common concern with long wait times reported due to understaffing. Some guests experienced inconsistent quality between different dining days with one day’s set menu being abundant and delicious, while another day’s buffet was scarce and insufficient.

While a few positive remarks were made about the presentation and portions of meals from the set menu, these were overshadowed by negative experiences, such as food running out and lack of vegetarian or special diet options. Overall, guests found the dinner offerings at Hotel Spa Congreso lacking and generally not living up to the hotel’s star rating.

Rooms
Hotel Spa Congreso's rooms have sparked varied guest responses, primarily centered on their impressive spaciousness and comfort. Many guests appreciated the large room sizes, finding them suitable even for families with multiple children and noted the beds' comfort. The rooms were often described as clean, bright and well-equipped with some recently renovated for added comfort. High praise was given to rooms featuring terraces, large king-size beds and those equipped with jacuzzis, despite some maintenance issues with the bathtubs.

However, there were recurrent issues that somewhat clouded these positives. Numerous guests highlighted the outdated nature of the rooms, mentioning that the furniture was worn out and the decor felt old with peeling wallpaper and scratched walls. Soundproofing was another common issue with several reviews mentioning noise from neighboring rooms and hallways. Additionally, concerns about cleanliness cropped up in some reviews, including reports of mold, musty odors and poor cleaning standards in certain areas.

Despite these drawbacks, the general sentiment towards room size and comfort remained favorable. Guests often noted that the spaciousness and comfortable beds significantly contributed to their overall experience. Nonetheless, many suggested that a thorough renovation and improved maintenance could greatly enhance the guest experience at Hotel Spa Congreso.

Beds
Hotel Spa Congreso receives high marks for its beds, often noted for their exceptional comfort and spaciousness. Guests frequently commend the hotel for its large and cozy beds with many describing them as super comfortable and perfect for a restful night's sleep. The bedding is appreciated for its comfort and cleanliness with king-size and queen-size options available, contributing to the overall positive sleeping experience.

However, experiences with pillows are decidedly mixed; some guests find them hard or too high, while others suggest they could be softer. A few visitors mention the beds being too soft or too hard and some note issues with bed noise or overly soft mattresses. Despite these occasional criticisms, the general consensus is that Hotel Spa Congreso offers a comfortable, restful environment with many guests praising the bed size, quality of mattresses and overall comfort.

Cleanliness
Hotel Spa Congreso garners mixed feedback regarding its cleanliness from guests. On a positive note, many reviews highlight the hotel's clean and well-maintained environment. Guests frequently mention clean rooms that are spacious and tidy with some reviews specifically noting the impeccable cleanliness and well-organized facilities. Additionally, the lobby is often described as clean and visually pleasing.

However, the hotel does face criticism pertaining to cleanliness issues in certain areas. Some guests report neglected and outdated rooms, dirty windows and bedspreads and poorly maintained facilities. Furthermore, there are comments about specific cleanliness lapses, including dirty glasses and broken dishes, a spill on the elevator floor left overnight and dog hairs found in rooms. This feedback suggests that while the overall cleanliness is generally good, consistency in maintaining hygiene is occasionally lacking.

The reception and spa staff receive commendations for their kindness, which contributes positively to the guest experience despite some cleanliness shortcomings. There is also a note of the hotel's ongoing renovations, which might address some of the highlighted issues.

Overall, Hotel Spa Congreso manages to offer a clean and comfortable stay for many of its guests, though it appears that certain areas could benefit from more consistent and thorough cleaning practices.

Staff
Hotel Spa Congreso boasts a staff praised for their dedication and friendliness. Guests consistently highlight the warm, helpful and attentive nature of the team, particularly at the reception where individuals are described as kind, professional and informative. Carmen at reception received specific commendation for her exceptional service. The Brazilian waiter and Carla at the spa were also noted for their charm and attentiveness.

Despite occasional mentions of understaffing in certain areas like the spa and restaurant, the overall sentiment towards the staff’s customer service remains highly positive. Words such as caring, considerate and efficient repeatedly appear in guest feedback. Even in situations where services could be improved, many guests still appreciate the staff’s effort to address and resolve issues effectively.

The bar and restaurant staff, though sometimes overwhelmed, are generally seen as friendly and accommodating, contributing to a pleasant dining experience. The cleaning staff's dedication ensures very clean rooms, adding to the overall positive experience. While some sporadic remarks point to areas for improvement, particularly concerning the spa staff's hospitality, guests overwhelmingly commend the staff's kindness and the excellent treatment they receive throughout their stay.

Wi-Fi
Hotel Spa Congreso offers guests a generally positive experience with its Wi-Fi service. Guests mention excellent Wi-Fi connectivity, attributing it to the hotel's use of fiber and several highlight the good overall performance. However, there are mentions of occasional issues such as weak signals, frequent disconnects and lack of coverage in some areas. Improving these minor issues could enhance the guest experience further. Despite these occasional issues, no serious complaints about Wi-Fi were prevalent in most reviews.

Spa
Hotel Spa Congreso’s spa has garnered mixed feedback from its guests, though positive comments generally highlight it as a strong feature of the stay. Many guests appreciated the well-rounded and complete nature of the spa, describing it as nice, great, fantastic and even wonderful. The spa facilities often exceeded expectations with varied circuits and good treatment by the professional, kind and efficient staff. COVID-19 measures in the spa were reportedly well-organized, adding a layer of safety to the experience.

However, numerous reviews pointed out some concerns. The most frequent issue was that access to the spa came with an additional charge, a detail that was not always clear at the time of booking. Additionally, several guests noted that the spa was small and could get overcrowded, which detracted from the intended relaxation experience. Maintenance seemed to be another common problem; there were reports of cold water in the pool, broken facilities and outdated equipment. Despite these issues, those who managed to visit during less busy times spoke highly of their experience, suggesting the spa is particularly good when it is not crowded.

Overall, while the spa is a significant and mostly positive aspect of Hotel Spa Congreso, clearer communication about extra charges and improved maintenance could enhance guest satisfaction.

Gym
Hotel Spa Congreso's gym has received mixed feedback from its guests. Some appreciated the well-maintained gym facilities and found the equipment adequate for their needs. However, several guests noted serious maintenance issues with many of the machines being outdated or not working at all. Some also found the gym to be unusually stuffy and felt disappointed with its overall condition. The gym's availability during stays also seemed inconsistent, adding to the dissatisfaction for some visitors. Overall, while there are positive aspects, significant improvements are needed to meet guest expectations consistently.

Pool
Visitors to Hotel Spa Congreso have mixed feelings about the pool facilities. There is a mix of indoor and outdoor pools, but several reviews indicate that the outdoor pool is frequently closed or undergoing maintenance work, such as being re-grouted or without water entirely. The indoor pool, while accessible, often comes with additional charges and some guests found it too cold or overcrowded. There are reports of broken components and overall poor maintenance, though a few found it clean and nice. The pool area itself receives some positive mentions for being nice and maintained, but others criticize it as neglected or outdated. A few guests appreciated the variety and the good condition of both the spa and the pool, despite the overall sentiment of dissatisfaction with cleanliness and service. Limited bar services and accessibility issues further detract from the experience. However, for those who managed to use it, there were occasional mentions of the pool being enjoyable.

Parking
Hotel Spa Congreso offers a parking experience that caters well to its guests with several reviewers highlighting the convenience and benefits of the hotel's parking facilities. There is free, ample parking available, which is a significant advantage for those traveling by car. The parking lot is spacious, accommodating even larger vehicles like SUVs and there are areas with roofing which provide additional comfort and protection for cars.

The parking is described as easy and hassle-free with plenty of open spaces and the provision of secured, non-reserved parking adding to the sense of safety. Free covered parking is another perk that guests appreciated. The convenient location of the parking, including options directly in front of the hotel entrance, enhances the overall ease of access.

A few reviews did mention occasional issues with limited parking availability and management, indicating that at times parking can be scarce or slightly disorganized. However, the predominance of positive feedback suggests that for most guests, finding a suitable parking spot was rarely problematic, making Hotel Spa Congreso an excellent choice for car travelers.

Family
Hotel Spa Congreso appears to be an excellent choice for families seeking a relaxing getaway. The family rooms are described as very spacious, easily accommodating both teenage children and families with younger kids. This ample space contributes to the hotel being highly recommended for family stays. Guests frequently mention the tranquility of the location, which adds to the overall experience of celebrating life together as a family.

The hotel's staff is noted for their kindness and warmth, further enhancing the welcoming atmosphere. Many reviews highlight the friendliness of the staff and their willingness to go above and beyond, such as making exceptions for young children to enjoy the spa.

One of the standout features for families is the pool, which children have reportedly enjoyed a lot. This makes the hotel a great option for those traveling with kids. Whether it's a family holiday, getaway or just a few days together, Hotel Spa Congreso is described as perfect and ideal for family visits.

While there are occasional mentions that the hotel might not be suitable for children, the overall sentiment is that it is family-friendly and a recommended spot for family vacations. Families returning year after year is a testament to the hotel’s ability to consistently provide a pleasant experience for both kids and adults.

4 Star
Hotel Spa Congreso has received mixed reviews concerning its four-star status with many guests expressing disappointment in various aspects of their stay. A significant number of reviewers highlighted that the hotel does not live up to its advertised four-star rating, mentioning outdated facilities, inadequate maintenance and lackluster amenities that would be more suited to a three-star hotel.

Guests were particularly critical of the breakfast, describing it as not up to four-star standards and noting that it often lacked variety and was not replenished in a timely manner. The soundproofing and general upkeep were also pointed out as areas needing improvement with reports of leaking bathtubs and outdated decor. Furthermore, the hotel’s inconvenient location, being far from Santiago, added to the overall dissatisfaction.

On the positive side, there were some mentions of the facilities aligning well with a credible four-star rating and some guests found the breakfast to be delicious, albeit in need of more variety.

In summary, while the Hotel Spa Congreso shows potential, it currently falls short of the expectations that come with a four-star classification, suggesting room for substantial improvements.

Accessible
Hotel Spa Congreso has received mixed feedback regarding its accessibility for guests with disabilities. Despite offering a disabled room, it did not fully meet the needs of some guests. The hotel’s facilities, including the spa, were noted to be somewhat outdated and lacking in accessible outlets near the beds for charging devices. While some basic amenities were available, improvements in accessibility and facility maintenance are necessary to better serve guests with specific accessibility needs. Overall, travelers with disabilities might find the current offerings at Hotel Spa Congreso to be inadequate.

Outdoor Pool
Hotel Spa Congreso features an outdoor pool, adding a potential leisure amenity for its guests. However, reviews indicate that the pool is often unusable with several guests mentioning instances when it was either closed or empty. Although there is the possibility to use the outdoor pool, access is not always guaranteed. When operational, some guests have reported that the pool is small and the water temperature has not been suitable for swimming. Despite the presence of an outdoor pool at the hotel, it appears that its functionality and conditions might not meet guests' expectations consistently.

Dog Friendly
Hotel Spa Congreso offers an excellent environment for those traveling with dogs. Guests have found the facilities to be pet-friendly, including designated areas for dogs and specific amenities designed for their comfort. Notably, the hotel provides beds for pets, showcasing their commitment to making both the pets and their owners comfortable. The lack of pet restrictions adds to the convenience, allowing guests to travel freely with their furry companions.

The hotel's overall treatment towards pets is highly praised, emphasizing good service and ensuring a pleasant experience for both humans and their pets. The dining experience is also accommodating with an indoor eating area accessible for guests with dogs. For a truly enjoyable stay with pets, Hotel Spa Congreso comes highly recommended.


Yes, Hotel Spa Congreso has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.

Yes, a spa is available at Hotel Spa Congreso.

Yes, Hotel Spa Congreso welcomes dogs.

Yes, parking facilities are available at Hotel Spa Congreso.

Yes, Hotel Spa Congreso has a gym.

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