Itoen Hotel New Sakura enjoys a strategic location near Kinugawa Onsen Station and several tourist attractions, making it an appealing choice for travelers exploring the scenic and cultural highlights of the area. The hotel's proximity to a main road and various hot springs adds to its convenience, especially for those arriving by car. Moreover, the attractive cost performance is frequently noted by guests who appreciate the nice atmosphere and easy access to tourist spots.
Breakfast offerings at the hotel are well-received with a buffet-style spread that exceeds expectations in variety and taste. Scheduled time slots help avoid crowding, enhancing the dining experience. Though some guests suggested more sweet options and a better dining environment, the overall sentiment remains highly positive about the plentiful and diverse breakfast selection.
Dinner also receives favorable reviews from guests who enjoy the abundant buffet options, free beverages including all-you-can-drink beer and dishes like sushi and shrimp tempura. The variety and quantity are often highlighted, contributing to a relaxed and enjoyable dining experience. Some minor issues like the need for additional time for the buffet and occasional quality inconsistencies were mentioned, but the overall impression of the meals is commendable.
The rooms are spacious, traditionally styled and generally clean and comfortable, giving guests a pleasant stay. However, issues with cleanliness, including dirty walls, mold, stained curtains and lingering cigarette smoke were noted. Outdated decor and wet tatami mats were other areas of concern. Despite these drawbacks, many guests appreciated the room size and layout.
Cleanliness in the hotel receives mixed reviews with significant issues noted in the annex and southern buildings. Common areas like the large public bath and washroom could benefit from more meticulous cleaning. Guest rooms, particularly in the south wing, had complaints about hair, stains, mold and overall outdated and dirty conditions. Positive comments about cleanliness do exist but are overshadowed by frequent grievances, suggesting that improved thoroughness in cleaning and maintenance could elevate the guest experience.
The staff at Itoen Hotel New Sakura are often praised for their cheerfulness, politeness and responsiveness with several guests noting positive interactions and helpfulness, such as clearing snow from cars and offering restaurant recommendations. Nevertheless, there are areas for improvement, including overall attitude, efficiency of the check-in process and occasional unhelpful or unpleasant interactions, especially in the dining venue and front desk. Despite these concerns, good service from the staff enhances the guest experience.
Regarding the beds, most guests find the futons comfortable and the room temperature consistently satisfactory. However, some noted the beds were too hard, pillows too high and occasional dust in the tatami rooms caused irritation. Reports of mites in the futons and the size of single beds were also concerns. The layout of the annex, though advantageous during rainy weather, sometimes confused guests due to emergency exit markings.
Overall, Itoen Hotel New Sakura offers a compelling stay with its strategic location, delightful meals and generally positive staff interactions. Addressing the cleanliness and room condition issues could significantly enhance the overall guest experience.
Categories
3 Star
Pool
Heated Pool
Indoor Pool
Free Wi-Fi
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-3 out of 3 hotels in Tochigi