Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. All Bungalows
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 00:00 - Check-out: 00:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? No daily housekeeping. Just clean items dropped at the door and used items removed from the doorstep.
Has the hotel closed during the pandemic? Yes Reopening Date: 06/15/2020
Agave Deluxe Suite,1 King Bed, Ocean ViewThis suite has a king-sized bed, gas fireplace, 2 balconies, one with outdoor seating, shower and bath tub.
Ballena Deluxe Suite, 1 King Bed, Ocean ViewThis suite has a king-sized bed, gas fireplace, 2 balconies, one with outdoor seating, shower and bath tub.
Bungalow with Sea ViewFeaturing a private entrance, this air-conditioned bungalow comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. The unit features a minibar, sea views, a terrace and chocolate is featured for guests. The unit offers 2 beds.
Deluxe Family SuiteGuests will have a special experience as this family room features a fireplace. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The spacious family room offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Deluxe King SuiteThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The unit features air conditioning, sea views, a terrace and chocolate is featured for guests. The unit offers 1 bed.
Deluxe SuiteThe fireplace is a top feature of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The unit has air conditioning, sea views, a terrace and chocolate is available for guests. The unit has 2 beds.
TentThe tent features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Double Room with PatioThe spacious double room offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Two-Bedroom SuiteThis suite's standout features are the hot tub and fireplace. Boasting a private entrance, this spacious suite also includes 2 bedrooms, a seating area and 2 bathrooms with a bath and a shower. Meals can be prepared in the well-fitted kitchenette, which is fitted with a stovetop, a refrigerator and kitchenware. The unit has air conditioning, sea views, a terrace and chocolate is offered for guests. The unit has 3 beds.
Superior BungalowThis bungalow's special features are the hot tub and the fireplace. Featuring a private entrance, this spacious bungalow also comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The unit features air conditioning, sea views, a terrace and chocolate is provided for guests. The unit offers 2 beds.
Family BungalowThis bungalow features a hot tub and a fireplace. Boasting a private entrance, this spacious bungalow also includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The unit has air conditioning, sea views, a terrace and chocolate is offered for guests. The unit has 2 beds.
Yes, Villa Santa Cruz has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Villa Santa Cruz.
No, Villa Santa Cruz doesn't allow dogs.
Yes, parking facilities are available at Villa Santa Cruz.