Four Points Flex by Sheraton Tokyo Ueno
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Summary of reviewsFour Points Flex by Sheraton Tokyo Ueno is widely appreciated for its highly convenient location, making it an excellent choice for exploring Tokyo. Positioned close to Ueno Station and surrounded by key attractions such as Ueno Park, Ameyoko Market and multiple museums, the hotel offers easy access to transportation options, including the Keisei Line to Narita Airport. The neighborhood is well-served by convenience stores like Lawson, Family Mart and 7/11, ensuring guests have ample amenities close by.
The breakfast experience is predominantly positive with guests enjoying a mix of both Japanese and Western food. Although the selection is basic and the dining area can become crowded, the breakfast is considered tasty, satisfying and good value for money. Complimentary tea, coffee and water in the lobby further enhance the guest experience.
Rooms at Four Points Flex by Sheraton Tokyo Ueno receive mixed feedback, primarily due to their compact size. However, they are noted for their cleanliness, modern furnishings and comfortable beds. The bathrooms are praised for their strong water pressure and separation of wet and dry areas. The hotel caters well to solo travelers or those on short stays, making it a practical option for visitors who prioritize cleanliness and essential amenities over space.
Cleanliness across the hotel is generally well-regarded with many guests commending the tidy rooms and clean bathrooms. While there are occasional reports of dusty walls or insufficiently emptied trash cans, the efficient cleaning service and the overall upkeep of the hotel make it a satisfactory choice for most visitors.
Guest service is a standout feature with the staff frequently praised for their friendliness, helpfulness and English proficiency, ensuring a smooth experience for international travelers. The 24-hour front desk offers efficient check-in and check-out processes and the staff's hospitality, including thoughtful gestures like managing lost items promptly, is highly appreciated.
Free WiFi, available throughout the hotel, is noted for its speed and reliability, making it easy for guests to stay connected. Although a few guests encountered minor issues with connectivity, the general feedback on the WiFi service is positive.
The beds are often described as comfortable and spacious, which adds to a restful stay. While opinions on the pillows vary, the overall feedback indicates that the bedding meets guest expectations for comfort.
Four Points Flex by Sheraton Tokyo Ueno, classified as a three-star establishment, successfully covers the essentials, offering decent value for money without any significant shortcomings. Its proximity to public transportation and efficient service make it suitable for both business and leisure travelers on a budget. Despite minor drawbacks such as small room sizes and the absence of disability access, the hotel's strategic location, cleanliness, affordability and commendable staff service make it a reliable and practical choice for visitors to Tokyo.
The breakfast experience is predominantly positive with guests enjoying a mix of both Japanese and Western food. Although the selection is basic and the dining area can become crowded, the breakfast is considered tasty, satisfying and good value for money. Complimentary tea, coffee and water in the lobby further enhance the guest experience.
Rooms at Four Points Flex by Sheraton Tokyo Ueno receive mixed feedback, primarily due to their compact size. However, they are noted for their cleanliness, modern furnishings and comfortable beds. The bathrooms are praised for their strong water pressure and separation of wet and dry areas. The hotel caters well to solo travelers or those on short stays, making it a practical option for visitors who prioritize cleanliness and essential amenities over space.
Cleanliness across the hotel is generally well-regarded with many guests commending the tidy rooms and clean bathrooms. While there are occasional reports of dusty walls or insufficiently emptied trash cans, the efficient cleaning service and the overall upkeep of the hotel make it a satisfactory choice for most visitors.
Guest service is a standout feature with the staff frequently praised for their friendliness, helpfulness and English proficiency, ensuring a smooth experience for international travelers. The 24-hour front desk offers efficient check-in and check-out processes and the staff's hospitality, including thoughtful gestures like managing lost items promptly, is highly appreciated.
Free WiFi, available throughout the hotel, is noted for its speed and reliability, making it easy for guests to stay connected. Although a few guests encountered minor issues with connectivity, the general feedback on the WiFi service is positive.
The beds are often described as comfortable and spacious, which adds to a restful stay. While opinions on the pillows vary, the overall feedback indicates that the bedding meets guest expectations for comfort.
Four Points Flex by Sheraton Tokyo Ueno, classified as a three-star establishment, successfully covers the essentials, offering decent value for money without any significant shortcomings. Its proximity to public transportation and efficient service make it suitable for both business and leisure travelers on a budget. Despite minor drawbacks such as small room sizes and the absence of disability access, the hotel's strategic location, cleanliness, affordability and commendable staff service make it a reliable and practical choice for visitors to Tokyo.
Accessible Hotel
3-Star Hotel
Guest Reviews
'Four Points Flex by Sheraton Tokyo Ueno' enjoys a highly praised location with numerous positive remarks about its proximity to key attractions and transport options. Guests frequently highlight its short walking distance to Ueno Station, which is generally between 5 to 10 minutes, making it very convenient for accessing trains, including the Keisei Line to Narita Airport. The nearby Ueno Park, Ameyoko Market and several museums provide ample opportunities for exploration and leisure, all within a reasonable stroll.
The neighborhood is described as well-served with numerous convenience stores such as Lawson, Family Mart and 7/11, which add to the convenience of the stay. There is also easy access to other major Tokyo districts like Asakusa and Akihabara, thanks to the hotel's strategic location. For those worried about the need to walk a bit from the station, the trade-off seems to be a quiet environment while still being well connected.
While some reviewers mention that the hotel may seem a bit distant from Ueno Station if carrying heavy luggage or for elderly guests, the overall sentiment remains positive, emphasizing the value for money and the convenience of getting around Tokyo. In summary, the hotel is lauded for its excellent location, making it a practical choice for tourists looking to explore Ueno and its surroundings.
The breakfast experience at Four Points Flex by Sheraton Tokyo Ueno receives varied reviews, though predominantly positive. Guests praise the inclusion of both Japanese and Western elements, describing it as good, delicious and satisfying despite its simplicity. The breakfast, available at an affordable price, is well-regarded for its taste and combination of offerings including onigiri, bread, simple coleslaw salad, boiled eggs, soup, salad and a choice of meat like sausages or chicken. Some guests also appreciate the additional touches like the availability of strong coffee and various drinks in the lobby.
However, certain aspects such as limited variety and the small, canteen-like breakfast area are noted as downsides. The buffet is described as basic and sometimes crowded, impacting the dining experience for some. Even so, the efficient and attentive staff receive positive mentions, adding to the overall favorable impression of the breakfast service. Despite minor shortcomings, the breakfast at Four Points Flex by Sheraton Tokyo Ueno is generally considered tasty, satisfying and good value for money.
The rooms at Four Points Flex by Sheraton Tokyo Ueno generally leave mixed impressions. While many guests frequently note that the rooms are incredibly small, even by Tokyo standards, they also highlight that the rooms are clean and well-maintained. Some guests found the compact space somewhat challenging, especially when handling larger luggage and others pointed out occasional issues with cleanliness and outdated facilities. Despite the small size, the rooms are functional and comfortable, often praised for their modern furnishings and thoughtful design. Many reviewers appreciated the comfortable beds and the spacious, well-equipped bathrooms, noting features like strong shower water pressure and the separation of wet and dry areas.
The hotel also seems to cater well to solo travelers or those staying for short periods, as the room size feels more appropriate when staying alone. The quiet floors and convenient location near Lawson convenience store are additional pluses that add to the overall experience. However, some guests mentioned a lack of essential amenities like kettles, cups and wardrobes and a few experienced issues such as dim lighting and poor ventilation. Noise levels, both internal and external, were also noted by some reviewers.
Overall, Four Points Flex by Sheraton Tokyo Ueno appears to offer a functional and comfortable stay for those who don't mind limited space and are primarily looking for cleanliness and essential amenities during their visit to Tokyo.
Guests at Four Points Flex by Sheraton Tokyo Ueno had varied experiences with the beds, but the majority found them to be comfortable and spacious. Many reviews highlighted the comfort of the mattresses, noting that the beds were often big enough for two people and easy to sleep on. Descriptions such as “comfortable bed,” “really comfortable,” and “beds were excellent” were common, which points toward a generally positive reception.
However, there were mixed feelings about the pillows with some guests finding them too hard or too soft, adding a touch of inconsistency to the otherwise favorable feedback. Similarly, while most guests mentioned that the bed sizes were adequate, a few pointed out that the beds were a bit narrow or small for the room layout, making it slightly awkward for some.
Negative comments about the hardness of some beds and the absence of nearby outlets were raised but did not dominate the feedback. Despite these minor issues, the hotel’s bedding generally lived up to the expectations, contributing to a comfortable stay for the majority of the guests.
Four Points Flex by Sheraton Tokyo Ueno has received mixed reviews regarding its cleanliness with a majority highlighting its strengths. Many guests found the rooms to be clean, tidy and comfortable, praising the daily cleaning services and the overall sense of cleanliness throughout the hotel. The bathrooms, in particular, were often mentioned as clean with no mold and good water pressure in the showers. The hotel facilities are described as well-maintained, compact and functional, making it a good value for money. Polite and friendly staff were also appreciated, contributing positively to the guests' experience.
However, some reviews pointed out areas needing improvement, such as dusty and stained walls, dirty carpets and insufficiently emptied trash cans. Issues like mold in the bathrooms and a lack of thorough cleaning were also noted. Despite these points, the convenient location close to Ueno Station and the clean, comfortable environment made the hotel a satisfactory choice for many visitors looking for a cost-effective stay in Tokyo.
Nestled in a bustling area with most facilities walkable within 5 minutes, Four Points Flex by Sheraton Tokyo Ueno is renowned for its exceptional staff service. Predominantly, guest feedback highlights the friendly, helpful and accommodating nature of the employees. Many reviews specifically praise the staff's command of English, making the experience seamless for international visitors.
The front desk, open 24 hours, has been noted for its efficient check-in and check-out processes. Guests frequently mention the polite and professional demeanor of both the local and foreign staff members with commendations for their smiles and attentive service. The hospitality extends to thoughtful gestures, such as when lost items are promptly managed or when guests are welcomed with free coffee and tea in the lounge.
Although most interactions are characterized by warmth and efficiency, there are occasional mentions of staff members being less accommodating. However, these instances seem to be exceptions rather than the rule.
In summary, Four Points Flex by Sheraton Tokyo Ueno’s staff largely contribute to a pleasant stay, offering excellent customer service that encompasses efficiency, friendliness and a commendable grasp of English. This collective effort enhances the overall value for money and makes Four Points Flex by Sheraton Tokyo Ueno a reliable choice for travelers.
Four Points Flex by Sheraton Tokyo Ueno provides free WiFi across its premises, both in the lobby and rooms. Many guests have praised the fast and reliable connectivity, describing the internet speed as exceptionally high, which makes loading content a breeze. The hotel also offers excellent lobby facilities with complimentary tea, coffee and water available at all times, adding to the comfort and convenience of the stay. However, a few guests experienced weak signals or difficulty connecting to the WiFi and some mentioned occasional issues with the WiFi signal strength. Overall, the free WiFi service at Four Points Flex by Sheraton Tokyo Ueno has been positively noted by many for its speed and accessibility.
Strategically located and offering decent value for money, Four Points Flex by Sheraton Tokyo Ueno is a practical choice for travelers seeking affordability and convenience. Many reviews commend its close proximity to public transportation, making it a beneficial option for both business trips and leisurely visits without straining the budget.
While the overall experience at Four Points Flex by Sheraton Tokyo Ueno is considered average, aligning well with the expectations of a three-star establishment, it’s particularly valued for covering the essentials efficiently. The rooms are standard for this type of hotel, featuring comfortable beds, fast internet and ample hot water, although some guests have noted smaller washbasins and quirky reservation forms.
The hotel’s open interior courtyard design with room doors surrounding it, was mentioned to cause drafts of cold air, yet the positive aspects like affordable pricing and polite foreign staff at the front desk enhance its appeal. Though not luxurious, the competent and respectful service, innovative condominium-like structure and reasonable prices bolster its reputation.
In summary, Four Points Flex by Sheraton Tokyo Ueno may not offer extravagance, but its strong points like affordability, good location and no significant shortcomings make it a dependable choice for budget-conscious travelers.
Ueno Hotel boasts an accessible and convenient location, ideal for those relying on public transportation. Situated close to Ueno Station and various convenience stores, it offers plentiful amenities for a comfortable stay. Despite the building's slightly aged exterior, the rooms inside are clean and well-maintained.
Guests have appreciated the easy self check-in and check-out processes, along with the provision of free coffee and tea throughout the day, adding to the appeal of the stay. The hotel also offers useful facilities such as a microwave in the lobby and laundry services, although there were minor challenges with the laundry machine.
While some guests found the small spaces challenging for moving luggage and noted the occasional inadequacy of heating in winter, the overall comfort levels were satisfactory, particularly with basic amenities like fast internet and plentiful shower water. Many foreign staff members were praised for their good English skills and friendly demeanor, making interactions smooth.
However, it's important to note some drawbacks for guests with disabilities. There are no accessible rooms available and the elevator is reportedly unreliable, which could pose significant challenges. Small details such as the single room key policy and minimal stair spaces were found to be inconvenient by some. Despite these issues, for its location and the value for money, Ueno Hotel remains a pleasant stay for many.
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Location
The neighborhood is described as well-served with numerous convenience stores such as Lawson, Family Mart and 7/11, which add to the convenience of the stay. There is also easy access to other major Tokyo districts like Asakusa and Akihabara, thanks to the hotel's strategic location. For those worried about the need to walk a bit from the station, the trade-off seems to be a quiet environment while still being well connected.
While some reviewers mention that the hotel may seem a bit distant from Ueno Station if carrying heavy luggage or for elderly guests, the overall sentiment remains positive, emphasizing the value for money and the convenience of getting around Tokyo. In summary, the hotel is lauded for its excellent location, making it a practical choice for tourists looking to explore Ueno and its surroundings.
Breakfast
However, certain aspects such as limited variety and the small, canteen-like breakfast area are noted as downsides. The buffet is described as basic and sometimes crowded, impacting the dining experience for some. Even so, the efficient and attentive staff receive positive mentions, adding to the overall favorable impression of the breakfast service. Despite minor shortcomings, the breakfast at Four Points Flex by Sheraton Tokyo Ueno is generally considered tasty, satisfying and good value for money.
Rooms
The hotel also seems to cater well to solo travelers or those staying for short periods, as the room size feels more appropriate when staying alone. The quiet floors and convenient location near Lawson convenience store are additional pluses that add to the overall experience. However, some guests mentioned a lack of essential amenities like kettles, cups and wardrobes and a few experienced issues such as dim lighting and poor ventilation. Noise levels, both internal and external, were also noted by some reviewers.
Overall, Four Points Flex by Sheraton Tokyo Ueno appears to offer a functional and comfortable stay for those who don't mind limited space and are primarily looking for cleanliness and essential amenities during their visit to Tokyo.
Beds
However, there were mixed feelings about the pillows with some guests finding them too hard or too soft, adding a touch of inconsistency to the otherwise favorable feedback. Similarly, while most guests mentioned that the bed sizes were adequate, a few pointed out that the beds were a bit narrow or small for the room layout, making it slightly awkward for some.
Negative comments about the hardness of some beds and the absence of nearby outlets were raised but did not dominate the feedback. Despite these minor issues, the hotel’s bedding generally lived up to the expectations, contributing to a comfortable stay for the majority of the guests.
Cleanliness
However, some reviews pointed out areas needing improvement, such as dusty and stained walls, dirty carpets and insufficiently emptied trash cans. Issues like mold in the bathrooms and a lack of thorough cleaning were also noted. Despite these points, the convenient location close to Ueno Station and the clean, comfortable environment made the hotel a satisfactory choice for many visitors looking for a cost-effective stay in Tokyo.
Staff
The front desk, open 24 hours, has been noted for its efficient check-in and check-out processes. Guests frequently mention the polite and professional demeanor of both the local and foreign staff members with commendations for their smiles and attentive service. The hospitality extends to thoughtful gestures, such as when lost items are promptly managed or when guests are welcomed with free coffee and tea in the lounge.
Although most interactions are characterized by warmth and efficiency, there are occasional mentions of staff members being less accommodating. However, these instances seem to be exceptions rather than the rule.
In summary, Four Points Flex by Sheraton Tokyo Ueno’s staff largely contribute to a pleasant stay, offering excellent customer service that encompasses efficiency, friendliness and a commendable grasp of English. This collective effort enhances the overall value for money and makes Four Points Flex by Sheraton Tokyo Ueno a reliable choice for travelers.
Wi-Fi
3 Star
While the overall experience at Four Points Flex by Sheraton Tokyo Ueno is considered average, aligning well with the expectations of a three-star establishment, it’s particularly valued for covering the essentials efficiently. The rooms are standard for this type of hotel, featuring comfortable beds, fast internet and ample hot water, although some guests have noted smaller washbasins and quirky reservation forms.
The hotel’s open interior courtyard design with room doors surrounding it, was mentioned to cause drafts of cold air, yet the positive aspects like affordable pricing and polite foreign staff at the front desk enhance its appeal. Though not luxurious, the competent and respectful service, innovative condominium-like structure and reasonable prices bolster its reputation.
In summary, Four Points Flex by Sheraton Tokyo Ueno may not offer extravagance, but its strong points like affordability, good location and no significant shortcomings make it a dependable choice for budget-conscious travelers.
Accessible
Guests have appreciated the easy self check-in and check-out processes, along with the provision of free coffee and tea throughout the day, adding to the appeal of the stay. The hotel also offers useful facilities such as a microwave in the lobby and laundry services, although there were minor challenges with the laundry machine.
While some guests found the small spaces challenging for moving luggage and noted the occasional inadequacy of heating in winter, the overall comfort levels were satisfactory, particularly with basic amenities like fast internet and plentiful shower water. Many foreign staff members were praised for their good English skills and friendly demeanor, making interactions smooth.
However, it's important to note some drawbacks for guests with disabilities. There are no accessible rooms available and the elevator is reportedly unreliable, which could pose significant challenges. Small details such as the single room key policy and minimal stair spaces were found to be inconvenient by some. Despite these issues, for its location and the value for money, Ueno Hotel remains a pleasant stay for many.
No, Four Points Flex by Sheraton Tokyo Ueno doesn't have any pool.
No, a spa isn't available at Four Points Flex by Sheraton Tokyo Ueno.
No, Four Points Flex by Sheraton Tokyo Ueno doesn't allow dogs.
No, parking facilities aren't available at Four Points Flex by Sheraton Tokyo Ueno.
No, Four Points Flex by Sheraton Tokyo Ueno doesn't have a gym.
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