Best Western Plus Metepec & Suites
Toluca
19.27638800,
-99.59861100
,
Vialidad Solidaridad Las Torres 638 Ote San Jeronimo Chicahualco Metepec
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Summary of reviewsBest Western Plus Metepec & Suites receives generally positive feedback for its strategic location, making it a suitable choice for both business and leisure travelers. Guests appreciate its convenient proximity to Metepec and the airport, with easy access to major roads and public transport options. Cleanliness and friendly, attentive staff further enhance the guest experience, with an inviting and well-maintained atmosphere contributing positively to a stay here. The clean and spacious rooms, despite some design issues related to bathrooms, offer comfort to many guests.
The breakfast service is widely praised for its taste and quality, with guests enjoying generous portions and friendly service. Although there are some comments about limited options, most guests find value in the included meal. Staff consistently receive high marks for their kindness, professionalism, and efficient service, which positively impact guests' experiences.
However, certain areas require improvement. Wi-Fi connectivity is a common concern, with reports of low-speed, inconsistent internet service. The parking facilities also face critique due to limited space and inconvenient design. Family-friendliness is another area needing attention, particularly concerning privacy issues with bathroom designs and noise levels from nearby roads. Additionally, the beds receive mixed reviews, with a significant number of guests mentioning discomfort related to mattress quality and pillow conditions.
Overall, Best Western Plus Metepec & Suites offers a promising stay, with its strengths in location, staff service, and cleanliness. Nonetheless, addressing specific issues in facilities, privacy, and comfort could enhance the overall guest experience.
Categories
The breakfast service is widely praised for its taste and quality, with guests enjoying generous portions and friendly service. Although there are some comments about limited options, most guests find value in the included meal. Staff consistently receive high marks for their kindness, professionalism, and efficient service, which positively impact guests' experiences.
However, certain areas require improvement. Wi-Fi connectivity is a common concern, with reports of low-speed, inconsistent internet service. The parking facilities also face critique due to limited space and inconvenient design. Family-friendliness is another area needing attention, particularly concerning privacy issues with bathroom designs and noise levels from nearby roads. Additionally, the beds receive mixed reviews, with a significant number of guests mentioning discomfort related to mattress quality and pillow conditions.
Overall, Best Western Plus Metepec & Suites offers a promising stay, with its strengths in location, staff service, and cleanliness. Nonetheless, addressing specific issues in facilities, privacy, and comfort could enhance the overall guest experience.
Family Friendly Hotel
This hotel provides family-friendly suites and amenities.
Business Hotel
As a Best Western Plus property, this hotel likely includes business-friendly amenities and services.
Hotel with Parking
This hotel offers suites, making it suitable for longer stays. It is a Best Western Plus property, which indicates a certain level of quality and service.
Hotel with Gym
Offers a gym and suite accommodations, suitable for guests desiring both fitness and comfort. Provides essential fitness equipment.
4-Star Hotel
Located in Metepec, Best Western Plus offers comfortable suites and a range of amenities for a pleasant stay. Its quality and service make it a reliable option for travelers.
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Nestled in a prime location, Best Western Plus Metepec & Suites excels in accessibility, making it an ideal choice for travelers. Guests appreciate its proximity to Metepec and the airport, offering a convenient base for those on business or leisure trips. The hotel boasts excellent parking facilities, making it accommodating for those passing through or visiting local attractions. The friendly and attentive staff enhance the guest experience, contributing to the overall appeal of the establishment.
The hotel's location is complemented by the cleanliness of the premises and amenities such as breakfast, which are favored by guests seeking comfort. Its strategic positioning near major roads and the train station facilitates easy access, although some reviews mention street noise as a minor inconvenience. Despite some contrasting opinions on the overall condition and privacy in the bathroom design, the hotel remains a functional spot for short stays with a central and practical setting.
The breakfast at Best Western Plus Metepec & Suites generally receives positive feedback from guests for its taste and quality. Many highlight that it is included with the stay and note its goodness, with several describing it as very good, tasty, and adequate. Breakfast is praised for being delicious with particular mentions of its generous portions. The service staff handling breakfast is often described as friendly and helpful. However, some reviews indicate limitations, with remarks on the breakfast being very basic, average, or limited. There are occasional complaints about the variety or specifics, such as raw hotcakes, or a lack of options compared to what was promised. Despite occasional criticisms, most guests find value in the included breakfast, appreciating the taste and the friendly service.
The guest reviews for Best Western Plus Metepec & Suites provide a mixed impression of the hotel's rooms. On the positive side, many guests found the rooms to be spacious, clean, and comfortable. Comments highlight that some rooms are particularly nice and well-kept, with comfortable accommodations despite their size. Guests appreciate the cleanliness of the spaces, noting that rooms tend to be super clean, spacious, and well-equipped for a comfortable stay.
However, other reviews point out several concerns, particularly with the design and functionality of the bathroom areas. Many guests mention a lack of privacy due to glass doors and poor layout, which allows water to spill into adjacent areas. There are consistent complaints about uncomfortable beds and pillows, as well as issues with musty smells and cleanliness in some cases. Additional concerns include poor heating, lack of climate control, and excessive noise at night. The overall sentiment suggests that while some guests have pleasant experiences, significant improvements in room design, bed comfort, and noise management would greatly enhance the guest experience.
The reviews of Best Western Plus Metepec & Suites present a mixed picture regarding the comfort of the beds in the hotel. Some guests found the beds to be comfortable and supportive, contributing positively to their stay. However, there are numerous mentions of discomfort, with issues such as beds being too hard, sagging, or generally worn out, which led to excessive noise and squeaking. Others noted that the mattresses were in poor condition, either too soft or not providing adequate support. The pillows also received criticism, described as hard and unpleasant by several guests, which detracted from their overall experience. Overall, while some visitors enjoyed a comfortable night's sleep, many highlighted significant room for improvement in both beds and pillows to enhance comfort at the hotel.
When it comes to cleanliness at the Best Western Plus Metepec & Suites, the reviews reveal a mixed experience for guests. Many visitors consistently praise the hotel for its cleanliness, comfort, and well-maintained facilities. Descriptions often include words like very clean, neat rooms, and an overall sense of orderliness, which contributed positively to their stay. The comfortable and well-equipped rooms seem to be a highlight, offering a decent level of satisfaction.
However, certain reviews indicate that the hotel may need to address specific cleanliness concerns. Some guests reported issues with mold, stained linens, and a pervasive damp smell in the rooms. The facilities, in some cases, appeared to require maintenance and attention to detail, particularly in areas like the bathrooms and walls, which could affect the comfort levels for some visitors. Another common issue was inadequate cleaning following renovations and construction.
Despite these issues, the hotel benefits from good customer service, a convenient location, and a generally pleasing atmosphere for those looking for a place to stay in Metepec. The recurring emphasis on attentive staff and acceptable comfort levels may offset certain cleanliness shortcomings for some guests. Overall, the Best Western Plus Metepec & Suites seems to offer a promising stay with room for improvement in specific areas of cleanliness and maintenance.
At Best Western Plus Metepec & Suites, the staff is consistently praised for their attentive and friendly nature. Guests frequently highlight the excellent service provided by the restaurant team, noting their kindness and professionalism. Many reviews emphasize the overall attentiveness and helpfulness of the staff, with several guests appreciating being accommodated before the official check-in time. Despite some instances of dissatisfaction with the reception's service, often described as less than ideal, the majority of interactions with the front desk are noted as pleasant and efficient. In general, the team is characterized as genial, patient, and capable of resolving issues quickly, contributing positively to the guest experience. However, a small number of guests have encountered less favorable experiences, suggesting some inconsistency in service quality.
The reviews for the Wi-Fi at Best Western Plus Metepec & Suites reveal significant dissatisfaction among guests. There are consistent reports of low-speed internet and an intermittent signal, with many guests experiencing times when the Wi-Fi simply did not work at all. The connection is described as poor quality, with frequent interruptions and instances where it was practically nonexistent in certain rooms. This problem appears to affect the ability to connect to devices like gaming consoles, suggesting that the signal strength is particularly weak. Overall, the internet service is a common issue among guests, indicating that improvements are needed to meet visitors' expectations.
Best Western Plus Metepec & Suites is strategically located near both the airport and Metepec, making it a convenient choice for travelers who need easy access to these areas. Guest reviews frequently praise the friendly and accommodating staff, particularly at the reception, which enhances the overall welcoming atmosphere of the hotel.
However, the hotel's parking facilities have received mixed feedback. There are repeated mentions of limited space, which can be particularly problematic when the hotel is at full capacity. The parking lot is described as small and the design of the entrance and ramp seems to pose challenges for maneuvering vehicles, as it is labeled uncomfortable and unsecured. Additionally, the elevator does not extend to the parking area, which may be inconvenient for some guests.
Several reviews also point out the inadequacy of the lighting and critique the absence of permanent surveillance, which might raise security concerns for travelers wishing to park their cars there overnight. In times of adverse weather conditions, the parking lot has been said to flood, further complicating parking issues. Although some have found the parking easy to access initially, the overall consensus indicates that improvements could greatly enhance the guest experience.
The reviews highlight significant concerns regarding the family-friendliness of Best Western Plus Metepec & Suites. Visitors expressed discomfort with the transparent glass walls in the showers, which offer no privacy and create an unsuitable environment for families traveling with children. Patrons also noted incidents where water from the shower spilled out of the door, causing further inconveniences. Additionally, many reviews mentioned that the hotel’s proximity to the road leads to considerable noise, compounded by lights shining through the windows, which disrupts restful sleep. This lack of attention to family-oriented details and privacy issues resulted in guests not recommending the hotel for those traveling with kids.
Location Show Map
Location
The hotel's location is complemented by the cleanliness of the premises and amenities such as breakfast, which are favored by guests seeking comfort. Its strategic positioning near major roads and the train station facilitates easy access, although some reviews mention street noise as a minor inconvenience. Despite some contrasting opinions on the overall condition and privacy in the bathroom design, the hotel remains a functional spot for short stays with a central and practical setting.
Breakfast
Rooms
However, other reviews point out several concerns, particularly with the design and functionality of the bathroom areas. Many guests mention a lack of privacy due to glass doors and poor layout, which allows water to spill into adjacent areas. There are consistent complaints about uncomfortable beds and pillows, as well as issues with musty smells and cleanliness in some cases. Additional concerns include poor heating, lack of climate control, and excessive noise at night. The overall sentiment suggests that while some guests have pleasant experiences, significant improvements in room design, bed comfort, and noise management would greatly enhance the guest experience.
Beds
Cleanliness
However, certain reviews indicate that the hotel may need to address specific cleanliness concerns. Some guests reported issues with mold, stained linens, and a pervasive damp smell in the rooms. The facilities, in some cases, appeared to require maintenance and attention to detail, particularly in areas like the bathrooms and walls, which could affect the comfort levels for some visitors. Another common issue was inadequate cleaning following renovations and construction.
Despite these issues, the hotel benefits from good customer service, a convenient location, and a generally pleasing atmosphere for those looking for a place to stay in Metepec. The recurring emphasis on attentive staff and acceptable comfort levels may offset certain cleanliness shortcomings for some guests. Overall, the Best Western Plus Metepec & Suites seems to offer a promising stay with room for improvement in specific areas of cleanliness and maintenance.
Staff
Wi-Fi
Parking
However, the hotel's parking facilities have received mixed feedback. There are repeated mentions of limited space, which can be particularly problematic when the hotel is at full capacity. The parking lot is described as small and the design of the entrance and ramp seems to pose challenges for maneuvering vehicles, as it is labeled uncomfortable and unsecured. Additionally, the elevator does not extend to the parking area, which may be inconvenient for some guests.
Several reviews also point out the inadequacy of the lighting and critique the absence of permanent surveillance, which might raise security concerns for travelers wishing to park their cars there overnight. In times of adverse weather conditions, the parking lot has been said to flood, further complicating parking issues. Although some have found the parking easy to access initially, the overall consensus indicates that improvements could greatly enhance the guest experience.
Family
No, Best Western Plus Metepec & Suites doesn't have any pool.
No, a spa isn't available at Best Western Plus Metepec & Suites.
No, Best Western Plus Metepec & Suites doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus Metepec & Suites.
Yes, Best Western Plus Metepec & Suites has a gym.
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