Radisson Hotel & Convention Center Toluca
Toluca
19.28749200,
-99.62747100
,
Carretera Libre Mexico- Toluca Km. 63.5 Colonia Santa Ana Tlapaltitlan
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Summary of reviewsNestled in an industrial zone on Paseo Tollocan, the Radisson Hotel & Convention Center Toluca is frequently praised for its convenient and accessible location. It offers easy access to key points such as the bus terminal, downtown Toluca, shopping centers and various dining options, making it ideal for both business and leisure travelers. While some guests note the need for clearer signage and occasional parking confusion, these issues are minor compared to the overall positive reception of the hotel’s prime situational benefits.
Guests commend the hotel for its delicious and varied breakfast with many appreciating the wide selection available at the buffet. The service is often highlighted for its attentiveness. However, there are some criticisms regarding the lack of à la carte options and occasional freshness issues. Dinner reviews echo this sentiment with many guests praising the flavorful à la carte offerings while noting that the buffet can be inconsistent. Despite these occasional drawbacks, guests still find the dining experience generally positive, particularly the à la carte options.
The rooms at the Radisson Hotel & Convention Center Toluca are noted for their spaciousness and comfort. Guests frequently highlight the cleanliness and comfort of the beds. However, there are mentions of some rooms being outdated and in need of maintenance with issues such as insufficient lighting, bad odor and lack of amenities like safety boxes and mini fridges. Overall, while the rooms are comfortable, there is room for improvement in terms of upkeep and amenities.
Cleanliness is another aspect that receives mixed reviews. Many guests appreciate the well-maintained and clean rooms, contributing to a pleasant environment. Nonetheless, some guests have pointed out areas needing improvement such as dirty carpets, neglected pool and garden areas and inconsistent housekeeping.
The staff at the hotel is generally praised for their friendliness and helpfulness, particularly the wait staff. While there are some critiques aimed at the reception staff regarding customer service, the overall sentiment towards the staff remains positive with their attentiveness seen as a valuable asset.
The gym and pool facilities receive mixed reviews. The gym is clean and often empty, but it is small with limited equipment, some of which may be broken. The indoor pool is appreciated for its warm temperature and cleanliness, though some guests have experienced issues such as occasional closures and technical problems. Maintaining consistent cleanliness and improving the facilities could enhance the overall experience.
Parking is appreciated for being free and convenient, but the facilities could be better lit and easier to navigate. Some guests feel the security could be improved, particularly in the outdoor parking area.
Families will find the hotel accommodating with spacious rooms and child-friendly amenities like a heated pool and dedicated games area. The hotel provides a pleasant and enjoyable stay for families, making it a recommended spot for those traveling with children.
For business travelers, the Radisson Hotel & Convention Center Toluca offers a comfortable and functional environment. The meeting rooms and convention spaces are well-designed, catering effectively to professional needs.
The hotel is generally accessible, catering to wheelchair users with adaptable facilities. However, improvements are needed in disabled access and service adaptations for a fully inclusive experience.
Overall, Radisson Hotel & Convention Center Toluca delivers a positive experience, particularly for its comfort, friendly staff and convenient location. With a few enhancements in maintenance and service, it could significantly elevate guests' overall satisfaction.
Categories
Guests commend the hotel for its delicious and varied breakfast with many appreciating the wide selection available at the buffet. The service is often highlighted for its attentiveness. However, there are some criticisms regarding the lack of à la carte options and occasional freshness issues. Dinner reviews echo this sentiment with many guests praising the flavorful à la carte offerings while noting that the buffet can be inconsistent. Despite these occasional drawbacks, guests still find the dining experience generally positive, particularly the à la carte options.
The rooms at the Radisson Hotel & Convention Center Toluca are noted for their spaciousness and comfort. Guests frequently highlight the cleanliness and comfort of the beds. However, there are mentions of some rooms being outdated and in need of maintenance with issues such as insufficient lighting, bad odor and lack of amenities like safety boxes and mini fridges. Overall, while the rooms are comfortable, there is room for improvement in terms of upkeep and amenities.
Cleanliness is another aspect that receives mixed reviews. Many guests appreciate the well-maintained and clean rooms, contributing to a pleasant environment. Nonetheless, some guests have pointed out areas needing improvement such as dirty carpets, neglected pool and garden areas and inconsistent housekeeping.
The staff at the hotel is generally praised for their friendliness and helpfulness, particularly the wait staff. While there are some critiques aimed at the reception staff regarding customer service, the overall sentiment towards the staff remains positive with their attentiveness seen as a valuable asset.
The gym and pool facilities receive mixed reviews. The gym is clean and often empty, but it is small with limited equipment, some of which may be broken. The indoor pool is appreciated for its warm temperature and cleanliness, though some guests have experienced issues such as occasional closures and technical problems. Maintaining consistent cleanliness and improving the facilities could enhance the overall experience.
Parking is appreciated for being free and convenient, but the facilities could be better lit and easier to navigate. Some guests feel the security could be improved, particularly in the outdoor parking area.
Families will find the hotel accommodating with spacious rooms and child-friendly amenities like a heated pool and dedicated games area. The hotel provides a pleasant and enjoyable stay for families, making it a recommended spot for those traveling with children.
For business travelers, the Radisson Hotel & Convention Center Toluca offers a comfortable and functional environment. The meeting rooms and convention spaces are well-designed, catering effectively to professional needs.
The hotel is generally accessible, catering to wheelchair users with adaptable facilities. However, improvements are needed in disabled access and service adaptations for a fully inclusive experience.
Overall, Radisson Hotel & Convention Center Toluca delivers a positive experience, particularly for its comfort, friendly staff and convenient location. With a few enhancements in maintenance and service, it could significantly elevate guests' overall satisfaction.
Family Friendly Hotel
This hotel offers an indoor heated swimming pool open year-round and spacious rooms. It is located a few minutes from downtown Toluca. Some amenities that might be suitable for families include rooms with two beds and suites.
Dog Friendly Hotel
This hotel is well-equipped for pets and their owners. It includes an indoor pool and is conveniently located near Toluca Airport and the city center. It also offers various amenities and services suitable for a comfortable stay with pets.
Business Hotel
The Radisson Hotel & Convention Center Toluca offers versatile event venues, including 12 banquet rooms, three executive salons, and an auditorium. It is located in the business sector of Tollocan, near major companies. The hotel provides free Wi-Fi, a fitness center, and on-site dining options.
Hotel with Parking
This hotel offers free self parking and free private parking on site with no reservation needed. Guests have specifically noted good secure parking without height restrictions.
Hotel with Gym
A convention center hotel that likely includes a decent gym to cater to business travelers wanting to maintain their fitness routines. Offers standard fitness equipment and facilities.
4-Star Hotel
This hotel provides comfortable accommodations and comprehensive services, including a convention center, making it suitable for both business and leisure travelers. Its facilities ensure a high-quality stay.
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Guest Reviews
Nestled within an industrial zone, the Radisson Hotel & Convention Center Toluca boasts a location that guests consistently praise for its convenience and accessibility. Despite its seemingly non-touristic surroundings, the hotel's central emplacement on Paseo Tollocan offers easy access to the city's main arteries, making it ideal for both business and leisure travelers.
Proximity to key points like the bus terminal, downtown Toluca, shopping centers and various dining options is a notable advantage. Guests frequently highlight the hotel's strategic positioning, which provides seamless mobility throughout Toluca without encountering the bustle and noise of the urban core. Additionally, its location near major thoroughfares ensures efficient communication and connectivity for those commuting or exploring the city.
Though some mention the need for clearer signage and occasional confusion regarding the parking entrance, these minor inconveniences do little to overshadow the overall positive reception of the hotel's situational benefits. The ample facilities, clean environment and attentive service further complement its prime location, making the Radisson a central and convenient choice for visitors to Toluca.
Reviews of the Radisson Hotel & Convention Center Toluca provide a mixed picture of the breakfast experience. Many guests praised the breakfast for its variety and quality, often describing it as delicious and very good. Words like delicious and tasty frequently appear with some noting the appealing buffet and the wide selection of choices available. Additionally, the service received commendations with guests appreciating the attentive staff.
However, there are contrasting opinions highlighting certain drawbacks. Some guests found the breakfast limited in variety with complaints about the lack of à la carte options and occasional issues with the freshness and temperature of the buffet food. A few reviewers also mentioned problems with availability later in the morning, noting that key items like juice and fruit could run out.
Despite these downsides, the general consensus leans towards positivity with many guests feeling the breakfast exceeded their expectations. Recommendations to improve could include adding more local specialties and ensuring consistent freshness and variety to enhance the overall breakfast experience for all guests.
The Radisson Hotel & Convention Center Toluca receives varied reviews regarding its dining experience. On the positive side, many guests highlight that the food at the restaurant is very delicious with à la carte offerings being particularly tasty and the general cuisine showcasing good flavor. Guests have commended the food as exceptional and excellent, suggesting that there are memorable culinary options available at this hotel.
However, some reviews reflect contrasting experiences. Certain guests found the food to be basic or not very tasty with comments suggesting it was terrible or heavy. The buffet, specifically, was criticized for reheated dishes, limited variety and occasional issues with food temperature. Moreover, there were mentions of the restaurant feeling abandoned and limited room service hours.
Overall, while there are commendations for delicious and flavorful food, the dining experience can be inconsistent, varying from exceptional to less satisfactory based on guest feedback.
The guest reviews for Radisson Hotel & Convention Center Toluca reveal a mix of positive and negative experiences, centering around the rooms. On the bright side, many guests appreciated the spacious and comfortable rooms, noting they were very clean and well-maintained. The beds were consistently praised as comfortable and the size of the rooms was frequently highlighted as generous and accommodating.
However, several issues were repeatedly mentioned. While the rooms were generally clean, they also appeared outdated with some in need of maintenance or renovation. Common complaints included insufficient lighting, bad odors and a lack of amenities like safety boxes, mini fridges and hand towels. Some guests encountered specific problems such as clogged sinks, old TVs, broken closet mirrors and dirty or missing towels.
Despite the nice facilities and friendly staff, the overall sentiment is mixed due to these maintenance and service shortfalls. The hotel’s rooms were acknowledged as comfortable and spacious, but they seem to require better upkeep and more attention to detail to meet all guests’ expectations.
Guest reviews of the Radisson Hotel & Convention Center Toluca offer mixed opinions about the beds. Many guests praised the beds, describing them as very comfortable, super comfortable and delicious. The modern look and nice style of the rooms with comfortable beds add to the positive experience. Reviewers noted that many of the beds were spacious and offered great comfort for a restful sleep.
However, some guests expressed dissatisfaction with certain aspects. Complaints included mattresses that were too hard, too soft or in bad condition with one guest even mentioning that their bed fell apart. Issues with pillows also came up frequently, described as too high or uncomfortable. Some beds were reported to be very old and in need of replacement with several guests noting poor sleeping conditions due to these factors.
Despite these issues, the overall sentiment leans towards comfort with many guests highlighting positive experiences with the beds at the hotel.
The Radisson Hotel & Convention Center Toluca presents a mix of cleanliness experiences, balancing positive praises with notable concerns. Guests frequently remarked on the exemplary cleanliness, highlighting well-maintained and organized rooms and clean, spacious facilities. There were mentions of the hotel being very clean with some describing it as super clean and well-kept, contributing to a pleasant overall environment.
However, the reviews also pointed out several areas requiring improvement. Numerous guests noted issues with dirty carpets, outdated and stained fixtures and occasional neglect in room cleaning. The pool and the surrounding garden areas also received criticism for not being up to standard with some describing them as neglected. The problem extended to inconsistent housekeeping, unclean tubs and poor lighting in bathrooms.
While the hotel's cleanliness standard is lauded by some, significant attention is needed in specific areas to enhance the overall guest experience.
The Radisson Hotel & Convention Center Toluca has received varying feedback regarding its staff. A common praise among guests is the friendliness of the staff, highlighted repeatedly throughout the reviews. Guests commend the attentiveness and helpful nature of the staff with particular appreciation for the waiters who were noted to provide excellent service and even saved the stay for some visitors. The attentiveness of the staff is generally marked as a positive trait, demonstrating good customer service in most areas of the hotel.
While the overall sentiment towards staff behavior and service is predominantly positive, there are recurring critiques aimed at the reception staff. Several reviews point out that the reception staff could benefit from improved customer service training with criticisms about a lack of kindness, attentiveness and respect. Despite these setbacks, there are instances where reception personnel provided satisfactory service, especially in resolving room-related issues.
Outside the service provided by the staff, some guests mentioned maintenance concerns, such as dirty carpets and neglected areas within the building, detracting from the overall experience. Nonetheless, the friendly and dedicated nature of the majority of the staff, coupled with the comfortable beds and pleasant pool temperature, contribute to a generally positive impression of the hotel. Overall, the service quality can be seen as a valuable asset to this hotel, albeit with room for improvement at the front desk.
The gym at the Radisson Hotel & Convention Center Toluca receives mixed reviews from guests. Positive comments highlight the cleanliness and the fact that it is often empty, creating a comfortable workout environment. The gym and pool are described as excellent by some, indicating a satisfactory overall experience. However, several reviews point out that the fitness area is small and has a limited selection of equipment, some of which may be out of order. Concerns about maintenance and cleanliness were also mentioned, suggesting room for improvement in these areas. Overall, the gym is functional and clean but could benefit from upgrades and better upkeep.
The swimming pool at Radisson Hotel & Convention Center Toluca has been noted for its aesthetic appeal and good maintenance. Many guests appreciate the warm temperature of the pool water, which is considered pleasant for both children and adults. Additional positive comments highlight the cleanliness and suitable temperature of the pool.
However, there are mixed reviews regarding the pool's heating system with some guests mentioning it lacks heating or that the temperature could be warmer. The indoor heated pool and adjacent areas receive praise, although some guests have experienced issues such as occasional closures, murky water and technical problems like a leaking pool or non-functional trampolines.
While some visitors were unable to use the pool due to these problems or lack of heating, those who did use it generally enjoyed the experience, noting the ideal conditions for family use, including a children's pool. It's suggested that the hotel could improve by ensuring consistent pool maintenance and clearer information about the pool's availability and condition.
Visitors to the Radisson Hotel & Convention Center Toluca generally appreciate the convenience of having a parking area available with a specific mention of a covered parking lot. Additionally, they value that the parking and WiFi services are offered free of charge. However, the parking facilities have been noted to have room for improvement. Some guests find the parking lot poorly lit and confusing to navigate with a notable lack of signage. While the hotel offers a closed parking area, it can become full, forcing guests to park in an outdoor, unguarded space that some feel is shared with a nearby store. This has raised concerns about security for some guests. Despite these issues, the feedback suggests that enhancing clarity and control in the parking area could significantly improve the overall guest experience.
Radisson Hotel & Convention Center Toluca stands out as a great place for families. The hotel offers spacious rooms that ensure a comfortable stay for family members. The facilities, noted for being pleasant and clean, are particularly child-friendly with the heated and covered pool being a big hit among kids. They also have a dedicated games area that adds to the overall experience, making it a fun environment for children.
When it comes to dining, the restaurant caters well to family needs, providing an accommodating and family-friendly atmosphere. The hotel represents good value for a family stay, affirming its status as a family-oriented destination. Recommended for those traveling with kids, it's a place where both parents and children can enjoy a pleasant and enjoyable stay.
Radisson Hotel & Convention Center Toluca is highly recommended for business travelers seeking a blend of comfort and functionality. The hotel offers an excellent environment for both rest and holding meetings, making it an ideal choice for business trips. Its facilities, described as very comfortable, include well-designed spaces specifically tailored for conferences and conventions. The convention area stands out as exceptional, demonstrating a focus on catering to business needs with extensive meeting rooms and general amenities suitable for professional stays. Conveniently located for business travel, it provides a great place for guests to efficiently conduct their work activities.
The Radisson Hotel & Convention Center Toluca offers a generally accessible experience, particularly for wheelchair users with adaptable facilities. It provides convenient access from the main boulevard and ensures accessible costs. However, several areas need improvement, especially regarding disabled access and service adaptations. The hotel could benefit from clearer signage to assist with parking locations, as some guests have found access to be difficult and noted the absence of alternative routes aside from stairs. Overall, while the hotel makes efforts to accommodate guests with disabilities, certain aspects require enhancement for a fully inclusive experience.
The Radisson Hotel & Convention Center Toluca features an indoor pool that guests generally regard positively. The pool is warm, covered and well-heated, providing a comfortable swimming experience. Despite some comments about the area being outdated and issues with humidity, the overall sentiment highlights the pool's favorable temperature and functionality. However, it's worth noting that there have been instances where the pool was out of service. Nonetheless, the indoor pool stands out as a significant amenity for guests seeking a relaxing swim.
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Location
Proximity to key points like the bus terminal, downtown Toluca, shopping centers and various dining options is a notable advantage. Guests frequently highlight the hotel's strategic positioning, which provides seamless mobility throughout Toluca without encountering the bustle and noise of the urban core. Additionally, its location near major thoroughfares ensures efficient communication and connectivity for those commuting or exploring the city.
Though some mention the need for clearer signage and occasional confusion regarding the parking entrance, these minor inconveniences do little to overshadow the overall positive reception of the hotel's situational benefits. The ample facilities, clean environment and attentive service further complement its prime location, making the Radisson a central and convenient choice for visitors to Toluca.
Breakfast
However, there are contrasting opinions highlighting certain drawbacks. Some guests found the breakfast limited in variety with complaints about the lack of à la carte options and occasional issues with the freshness and temperature of the buffet food. A few reviewers also mentioned problems with availability later in the morning, noting that key items like juice and fruit could run out.
Despite these downsides, the general consensus leans towards positivity with many guests feeling the breakfast exceeded their expectations. Recommendations to improve could include adding more local specialties and ensuring consistent freshness and variety to enhance the overall breakfast experience for all guests.
Dinner
However, some reviews reflect contrasting experiences. Certain guests found the food to be basic or not very tasty with comments suggesting it was terrible or heavy. The buffet, specifically, was criticized for reheated dishes, limited variety and occasional issues with food temperature. Moreover, there were mentions of the restaurant feeling abandoned and limited room service hours.
Overall, while there are commendations for delicious and flavorful food, the dining experience can be inconsistent, varying from exceptional to less satisfactory based on guest feedback.
Rooms
However, several issues were repeatedly mentioned. While the rooms were generally clean, they also appeared outdated with some in need of maintenance or renovation. Common complaints included insufficient lighting, bad odors and a lack of amenities like safety boxes, mini fridges and hand towels. Some guests encountered specific problems such as clogged sinks, old TVs, broken closet mirrors and dirty or missing towels.
Despite the nice facilities and friendly staff, the overall sentiment is mixed due to these maintenance and service shortfalls. The hotel’s rooms were acknowledged as comfortable and spacious, but they seem to require better upkeep and more attention to detail to meet all guests’ expectations.
Beds
However, some guests expressed dissatisfaction with certain aspects. Complaints included mattresses that were too hard, too soft or in bad condition with one guest even mentioning that their bed fell apart. Issues with pillows also came up frequently, described as too high or uncomfortable. Some beds were reported to be very old and in need of replacement with several guests noting poor sleeping conditions due to these factors.
Despite these issues, the overall sentiment leans towards comfort with many guests highlighting positive experiences with the beds at the hotel.
Cleanliness
However, the reviews also pointed out several areas requiring improvement. Numerous guests noted issues with dirty carpets, outdated and stained fixtures and occasional neglect in room cleaning. The pool and the surrounding garden areas also received criticism for not being up to standard with some describing them as neglected. The problem extended to inconsistent housekeeping, unclean tubs and poor lighting in bathrooms.
While the hotel's cleanliness standard is lauded by some, significant attention is needed in specific areas to enhance the overall guest experience.
Staff
While the overall sentiment towards staff behavior and service is predominantly positive, there are recurring critiques aimed at the reception staff. Several reviews point out that the reception staff could benefit from improved customer service training with criticisms about a lack of kindness, attentiveness and respect. Despite these setbacks, there are instances where reception personnel provided satisfactory service, especially in resolving room-related issues.
Outside the service provided by the staff, some guests mentioned maintenance concerns, such as dirty carpets and neglected areas within the building, detracting from the overall experience. Nonetheless, the friendly and dedicated nature of the majority of the staff, coupled with the comfortable beds and pleasant pool temperature, contribute to a generally positive impression of the hotel. Overall, the service quality can be seen as a valuable asset to this hotel, albeit with room for improvement at the front desk.
Gym
Pool
However, there are mixed reviews regarding the pool's heating system with some guests mentioning it lacks heating or that the temperature could be warmer. The indoor heated pool and adjacent areas receive praise, although some guests have experienced issues such as occasional closures, murky water and technical problems like a leaking pool or non-functional trampolines.
While some visitors were unable to use the pool due to these problems or lack of heating, those who did use it generally enjoyed the experience, noting the ideal conditions for family use, including a children's pool. It's suggested that the hotel could improve by ensuring consistent pool maintenance and clearer information about the pool's availability and condition.
Parking
Family
When it comes to dining, the restaurant caters well to family needs, providing an accommodating and family-friendly atmosphere. The hotel represents good value for a family stay, affirming its status as a family-oriented destination. Recommended for those traveling with kids, it's a place where both parents and children can enjoy a pleasant and enjoyable stay.
Business
Accessible
Indoor Pool
No, Radisson Hotel & Convention Center Toluca doesn't have any pool.
No, a spa isn't available at Radisson Hotel & Convention Center Toluca.
Yes, Radisson Hotel & Convention Center Toluca welcomes dogs.
Yes, parking facilities are available at Radisson Hotel & Convention Center Toluca.
Yes, Radisson Hotel & Convention Center Toluca has a gym.
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