The Burlington Hotel
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Summary of reviewsThe Burlington Hotel in Torquay enjoys an excellent location, providing convenient walking access to the town center, shops, cafes, restaurants and the harbour. Its proximity to the South West Coast path and regular bus routes is appreciated by guests who want to explore the area. The hotel's peaceful ambiance despite being on a busy main road and its proximity to the seafront and marina (a 10-15 minute walk away), are particular highlights. The inclusion of free parking adds significant value to the overall stay.
The breakfast service at The Burlington Hotel is highly praised with guests enjoying the cheerful, efficient service and variety of offerings, from cooked dishes to vegan options. Many guests find the breakfast delicious and perfectly portioned, often included in the room price, which they consider excellent value for money. Most guests leave satisfied with their breakfast experience, even though occasional service issues are promptly addressed.
Dinner receives mixed reviews, but the quality and portion sizes of the food are frequently applauded with many appreciating the good variety and value for money. The reasonably priced drinks and bar atmosphere add to the overall positive dining experience, enhanced by courteous staff and free evening entertainment. However, the limited dining schedule is noted as a potential inconvenience.
Rooms at The Burlington Hotel elicit a range of responses. Many guests enjoy the spacious, comfortable beds and clean, tidy rooms equipped with necessary amenities. However, consistency in room quality varies with some guests encountering issues like dampness, outdated decor and broken fixtures. Although the hotel is considered budget-friendly, updates and refurbishments could improve the overall appeal and comfort.
Cleanliness at the hotel is another area with mixed feedback. While many guests praise the immaculate bedding and generally clean rooms, others report issues like dusty surfaces, dirty carpets and the need for a thorough cleaning. The hotel staff is frequently complimented for their friendliness, indicating a concerted effort to maintain cleanliness despite some shortcomings.
The staff is consistently celebrated for their friendliness, efficiency and helpfulness, enhancing the guest experience. Guests frequently describe the staff as welcoming and professional with particular praise for their ability to handle issues effectively and create a positive atmosphere.
The hotel's WiFi service is strongest near the reception area but often weak or non-existent in guest rooms. While this might be a drawback for those who need consistent internet access, light users or those primarily accessing it in public areas might find it sufficient.
The Burlington Hotel is family-friendly, offering a variety of activities and amenities for children. Despite some concerns about the facilities being tired and dated, families generally have positive experiences with praise for the entertainment options and helpful staff, making it a recommended family getaway.
The comfort of beds at The Burlington Hotel receives mixed feedback with many guests finding them very comfortable and clean, enhancing their sleep experience. However, some guests report issues with old, uncomfortable mattresses and occasional cleanliness concerns, suggesting a need for improved consistency in bedding quality.
In summary, The Burlington Hotel stands out for its superb location, friendly staff, enjoyable breakfast and dinner experiences and family-friendly environment. While some areas like room quality and cleanliness require attention, the hotel offers good value for a satisfactory stay with numerous positive aspects.
The breakfast service at The Burlington Hotel is highly praised with guests enjoying the cheerful, efficient service and variety of offerings, from cooked dishes to vegan options. Many guests find the breakfast delicious and perfectly portioned, often included in the room price, which they consider excellent value for money. Most guests leave satisfied with their breakfast experience, even though occasional service issues are promptly addressed.
Dinner receives mixed reviews, but the quality and portion sizes of the food are frequently applauded with many appreciating the good variety and value for money. The reasonably priced drinks and bar atmosphere add to the overall positive dining experience, enhanced by courteous staff and free evening entertainment. However, the limited dining schedule is noted as a potential inconvenience.
Rooms at The Burlington Hotel elicit a range of responses. Many guests enjoy the spacious, comfortable beds and clean, tidy rooms equipped with necessary amenities. However, consistency in room quality varies with some guests encountering issues like dampness, outdated decor and broken fixtures. Although the hotel is considered budget-friendly, updates and refurbishments could improve the overall appeal and comfort.
Cleanliness at the hotel is another area with mixed feedback. While many guests praise the immaculate bedding and generally clean rooms, others report issues like dusty surfaces, dirty carpets and the need for a thorough cleaning. The hotel staff is frequently complimented for their friendliness, indicating a concerted effort to maintain cleanliness despite some shortcomings.
The staff is consistently celebrated for their friendliness, efficiency and helpfulness, enhancing the guest experience. Guests frequently describe the staff as welcoming and professional with particular praise for their ability to handle issues effectively and create a positive atmosphere.
The hotel's WiFi service is strongest near the reception area but often weak or non-existent in guest rooms. While this might be a drawback for those who need consistent internet access, light users or those primarily accessing it in public areas might find it sufficient.
The Burlington Hotel is family-friendly, offering a variety of activities and amenities for children. Despite some concerns about the facilities being tired and dated, families generally have positive experiences with praise for the entertainment options and helpful staff, making it a recommended family getaway.
The comfort of beds at The Burlington Hotel receives mixed feedback with many guests finding them very comfortable and clean, enhancing their sleep experience. However, some guests report issues with old, uncomfortable mattresses and occasional cleanliness concerns, suggesting a need for improved consistency in bedding quality.
In summary, The Burlington Hotel stands out for its superb location, friendly staff, enjoyable breakfast and dinner experiences and family-friendly environment. While some areas like room quality and cleanliness require attention, the hotel offers good value for a satisfactory stay with numerous positive aspects.
Family Friendly Hotel
Cheap Hotel
Guest Reviews
The Burlington Hotel boasts an ideal location for visitors to Torquay. Positioned close to the town center, it offers convenient walking access to shops, cafes, restaurants and the harbour, all within a short stroll. Guests appreciate the hotel's proximity to the South West Coast path and regular bus routes, making it easy to explore the area. While situated on a busy main road, the hotel remains quiet, providing a tranquil retreat after a day of sightseeing. Its position is particularly praised for being only a 10-15 minute walk from the seafront and marina, allowing guests to enjoy both the town's vibrant life and serene coastal views. The location is considered excellent, providing a good value stay with the added benefit of free parking. Whether guests are in town for leisure or attending nearby events, The Burlington Hotel's central and accessible setting is both practical and enjoyable.
The breakfast experience at The Burlington Hotel generally receives favorable comments from guests. Despite some isolated concerns about delays and chaos, most guests praise the staff for their cheerful, speedy and efficient service. The quality of the breakfast is consistently highlighted as good with many guests describing it as excellent, delicious and perfectly portioned.
Guests appreciate the variety and freshness of the offerings, from the traditional full English breakfast to vegan options and particularly commend the poached eggs and well-prepared cooked dishes. The breakfast is often included in the room price, which numerous guests consider a great value for money. Special mentions are given to the friendly and helpful staff, who contribute to a pleasant dining experience.
While some guests note occasional issues, such as limited choice and minor service hiccups, these are generally addressed promptly and professionally. Overall, The Burlington Hotel's breakfast service is well-regarded with the majority of guests leaving satisfied and many emphasizing the excellent quality and value.
Dinner at The Burlington Hotel has received a mix of praise and constructive feedback from guests. Highlights include the excellent quality of food with large portions and a good variety to choose from. The value for money stands out with many guests appreciating the reasonably priced and quickly delivered meals, which contributed to an enjoyable dining experience. The restaurant staff are typically described as very nice, enhancing the dining atmosphere.
However, there are some remarks about the limited dining schedule, noting that dinner is served at a single sitting at 6:30 PM. Guests who missed this time had to seek alternatives, such as takeaways. Despite these minor inconveniences, the bar is frequently praised for its great, reasonably priced drinks with specific mentions of cold, affordable beer. The overall experience is often referred to as a cheap and cheerful option, especially with the addition of free evening entertainment, making it a solid choice for a pleasant night out.
The Burlington Hotel's rooms have mixed reviews from its guests. Many guests appreciated the spaciousness of the rooms and found the beds to be very comfortable, allowing for a pleasant sleep. The rooms are often described as clean and tidy with some even noting the presence of facilities such as a bath, TV and tea-making setups.
However, the hotel appears to struggle with consistency. While some rooms are reported as clean and functional, others are noted as being damp, dirty and dated. A significant number of guests highlighted issues such as broken fixtures, musty smells and a general need for refurbishment. Noise from the road and other guests was also a common complaint and the rooms' small size was frequently mentioned.
In terms of comfort, the rooms seem to cater well to short stays, offering basic yet adequate facilities. Nevertheless, several reviewers emphasized that the hotel is in need of an update with worn carpets, old furniture and outdated décor being common remarks.
Overall, the Burlington Hotel offers a budget-friendly stay with some comfortable and well-equipped rooms but could benefit from a significant makeover to address cleanliness issues and modernize its facilities.
Nestled in a picturesque setting, The Burlington Hotel offers a range of bed comfort levels according to guest reviews. A majority of visitors found the beds to be very comfortable with many noting their satisfaction and how they didn't want to get out of bed in the morning. The bed linen is generally praised for its cleanliness, adding to the positive sleep experience for many.
However, the feedback highlights a significant disparity in experiences. While some guests found the beds amazing and comfy, others encountered issues with hard, lopsided and uncomfortable mattresses. Certain reviews also pointed out that the mattresses were old, squeaky and lacked adequate thickness or support, which detracted from their stay.
Some visitors mentioned a preference for self-service that wasn’t met. Cleanliness was another point of concern for a few guests, who noted dusty or dirty bed sheets and smelly beds.
Overall, while The Burlington Hotel seems to have a strong potential for providing a restful night's sleep with many comfortable beds, attention to upgrading mattresses and ensuring consistency in bedding quality could enhance overall guest satisfaction.
Burlington Hotel offers a mixed experience when it comes to cleanliness with many guests praising various aspects while others note significant room for improvement. Positive comments frequently highlight the clean and tidy state of many rooms with several noting the comfort of clean beds, immaculate duvet covers and spotless bedding and towels. Guests also appreciate the daily clean towels and the overall attempts at maintaining the hotel’s cleanliness.
However, the hotel does face criticism regarding dated decor, dust accumulation and areas needing thorough cleaning. Issues like dusty surfaces, dirty carpets, peculiar smells and cobwebs were mentioned by several guests. Additionally, some reviewer complaints included dirty bathrooms, unhoovered carpets and poorly maintained public areas.
The facility's general upkeep, such as damaged furniture, rotten windows and a more outdated style, also seemed to detract from the overall experience. Despite these downsides, the hotel’s cleaning staff is often noted as friendly and many guests still find their rooms adequately clean for their stay. Nonetheless, the Burlington Hotel would benefit greatly from a more consistent and comprehensive cleaning regimen combined with some much-needed updates to the decor and furniture.
The staff at The Burlington Hotel have garnered widespread acclaim from guests, highlighting their standout qualities in numerous reviews. Descriptions such as very friendly, helpful and accommodating frequently appear, underscoring the consistently positive demeanor of the hotel team. Guests often note the welcoming and efficient nature of reception staff with specific commendations for their ability to handle issues effectively and with professionalism.
Breakfast service also receives praise with mentions of lovely waitresses who contribute to a pleasant dining experience. The cheerful and competent manner of the overall staff is a recurring theme, indicating strong customer service across all departments, including housekeeping and management.
Recognition extends to individual staff members too with several guests noting exceptional service from certain receptionists and front desk clerks, highlighting their politeness, friendliness and efficiency. Many guests express that the staff's willingness to assist and their genuine warmth greatly enhance their stay. The positive atmosphere created by the staff, who are described as always smiling and welcoming, is a repeated highlight.
In summary, The Burlington Hotel's staff are celebrated for their friendliness, efficiency and helpfulness, significantly enriching the guest experience and leaving a lasting positive impression on visitors.
The Burlington Hotel offers WiFi, but it's clear that the service has room for improvement. While the connection is strong and easy to connect to near the reception area, the signal does not consistently reach the guest rooms, leaving many unable to access the internet from their accommodations. Some guests noted that the Wi-Fi was good in certain areas, but the overall experience suggests that the connectivity in the rooms is lacking. For those who rely on internet access during their stay, this may be disappointing. However, for light internet users or those who primarily use it in public areas, the service provided might suffice.
The Burlington Hotel offers a variety of activities and amenities for children, making it a family-friendly destination. Parents have praised the entertainment options for kids with some families particularly enjoying the designated kids' area. One family shared a heartwarming experience of a son on the autism spectrum who had a great stay. The staff has been noted to be helpful and friendly, ensuring a pleasant visit for families.
While the hotel may appear a bit tired and dated, it still manages to provide a fantastic experience for the whole family. Although there were some concerns, such as a fire alarm incident that frightened some children and a basement family room with a steep staircase and damp atmosphere that caused an asthma attack, the overall sentiment remains positive. Guests are happy to recommend The Burlington Hotel to their friends and family for a memorable family getaway.
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Location
Breakfast
Guests appreciate the variety and freshness of the offerings, from the traditional full English breakfast to vegan options and particularly commend the poached eggs and well-prepared cooked dishes. The breakfast is often included in the room price, which numerous guests consider a great value for money. Special mentions are given to the friendly and helpful staff, who contribute to a pleasant dining experience.
While some guests note occasional issues, such as limited choice and minor service hiccups, these are generally addressed promptly and professionally. Overall, The Burlington Hotel's breakfast service is well-regarded with the majority of guests leaving satisfied and many emphasizing the excellent quality and value.
Dinner
However, there are some remarks about the limited dining schedule, noting that dinner is served at a single sitting at 6:30 PM. Guests who missed this time had to seek alternatives, such as takeaways. Despite these minor inconveniences, the bar is frequently praised for its great, reasonably priced drinks with specific mentions of cold, affordable beer. The overall experience is often referred to as a cheap and cheerful option, especially with the addition of free evening entertainment, making it a solid choice for a pleasant night out.
Rooms
However, the hotel appears to struggle with consistency. While some rooms are reported as clean and functional, others are noted as being damp, dirty and dated. A significant number of guests highlighted issues such as broken fixtures, musty smells and a general need for refurbishment. Noise from the road and other guests was also a common complaint and the rooms' small size was frequently mentioned.
In terms of comfort, the rooms seem to cater well to short stays, offering basic yet adequate facilities. Nevertheless, several reviewers emphasized that the hotel is in need of an update with worn carpets, old furniture and outdated décor being common remarks.
Overall, the Burlington Hotel offers a budget-friendly stay with some comfortable and well-equipped rooms but could benefit from a significant makeover to address cleanliness issues and modernize its facilities.
Beds
However, the feedback highlights a significant disparity in experiences. While some guests found the beds amazing and comfy, others encountered issues with hard, lopsided and uncomfortable mattresses. Certain reviews also pointed out that the mattresses were old, squeaky and lacked adequate thickness or support, which detracted from their stay.
Some visitors mentioned a preference for self-service that wasn’t met. Cleanliness was another point of concern for a few guests, who noted dusty or dirty bed sheets and smelly beds.
Overall, while The Burlington Hotel seems to have a strong potential for providing a restful night's sleep with many comfortable beds, attention to upgrading mattresses and ensuring consistency in bedding quality could enhance overall guest satisfaction.
Cleanliness
However, the hotel does face criticism regarding dated decor, dust accumulation and areas needing thorough cleaning. Issues like dusty surfaces, dirty carpets, peculiar smells and cobwebs were mentioned by several guests. Additionally, some reviewer complaints included dirty bathrooms, unhoovered carpets and poorly maintained public areas.
The facility's general upkeep, such as damaged furniture, rotten windows and a more outdated style, also seemed to detract from the overall experience. Despite these downsides, the hotel’s cleaning staff is often noted as friendly and many guests still find their rooms adequately clean for their stay. Nonetheless, the Burlington Hotel would benefit greatly from a more consistent and comprehensive cleaning regimen combined with some much-needed updates to the decor and furniture.
Staff
Breakfast service also receives praise with mentions of lovely waitresses who contribute to a pleasant dining experience. The cheerful and competent manner of the overall staff is a recurring theme, indicating strong customer service across all departments, including housekeeping and management.
Recognition extends to individual staff members too with several guests noting exceptional service from certain receptionists and front desk clerks, highlighting their politeness, friendliness and efficiency. Many guests express that the staff's willingness to assist and their genuine warmth greatly enhance their stay. The positive atmosphere created by the staff, who are described as always smiling and welcoming, is a repeated highlight.
In summary, The Burlington Hotel's staff are celebrated for their friendliness, efficiency and helpfulness, significantly enriching the guest experience and leaving a lasting positive impression on visitors.
Wi-Fi
Family
While the hotel may appear a bit tired and dated, it still manages to provide a fantastic experience for the whole family. Although there were some concerns, such as a fire alarm incident that frightened some children and a basement family room with a steep staircase and damp atmosphere that caused an asthma attack, the overall sentiment remains positive. Guests are happy to recommend The Burlington Hotel to their friends and family for a memorable family getaway.
No, The Burlington Hotel doesn't have any pool.
No, a spa isn't available at The Burlington Hotel.
No, The Burlington Hotel doesn't allow dogs.
No, parking facilities aren't available at The Burlington Hotel.
No, The Burlington Hotel doesn't have a gym.
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