Best Western Hotel Genio
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Summary of reviewsBest Western Hotel Genio in Turin is highly praised for its exceptional location. Situated just east of Porta Nuova, the city's main railway station, the hotel provides unmatched convenience for travelers. Guests appreciate its central spot within walking distance to major attractions such as Piazza Carignano, Piazza San Carlo, the Royal Palace, the Egyptian Museum, El Mole and Parc Valentino, making it an ideal base for exploring Turin. The neighborhood, bustling yet safe even at night, features shops, restaurants, cafes and museums, providing all necessary amenities. Despite its vibrant surroundings, rooms overlooking the inner courtyard offer a quiet retreat.
Breakfast at the hotel receives positive feedback for being abundant and varied, including both sweet and savory options that cater to different dietary needs. Guests find the breakfast to be of good quality and value for money with a notable inclusion of local North Italian products. However, the breakfast area can become chaotic during busy times, leading to occasional shortages and delays. Overall, breakfast is considered an excellent start to the day, complemented by the friendly and efficient staff.
Dinner experiences are generally favorable with guests appreciating the good and tasty food. The restaurant's stunning design is a highlight, although some meals are described as merely adequate. The hotel's proximity to San Salvario’s trendy restaurants and bars offers plenty of dining options within walking distance.
The hotel rooms are spacious, clean and well-maintained with many featuring balconies and modern amenities. Comfortable beds and good air conditioning contribute to a restful stay, although some guests mention the décor feels dated and report occasional issues with soundproofing and bathroom facilities. Despite these minor issues, the rooms are comfortable and quiet, ideal for a peaceful retreat.
Cleanliness is a standout feature of Best Western Hotel Genio with guests consistently praising the spotless condition of rooms and common areas. The housekeeping standards are commendable, ensuring rooms are well-maintained and stocked daily. Although there are rare mentions of minor cleanliness issues, the overall impression is one of high hygiene standards.
The staff at Best Western Hotel Genio significantly enhance the guest experience with their outstanding service. They are frequently described as kind, friendly and helpful with reception staff receiving special praise for their warm welcomes and professionalism. Their courteous and attentive nature extends throughout various hotel areas, contributing to a friendly and efficient atmosphere.
Wi-Fi service at the hotel has received mixed reviews. Some guests report good connections on certain floors, but a significant number experience weak, slow and inconsistent connectivity. The requirement to log in via social media is also a concern for some. Potential guests should be prepared for potential Wi-Fi issues.
The spa at Best Western Hotel Genio is highly praised for its top-notch facilities and relaxing atmosphere. The private spa, featuring a jacuzzi, sauna and relaxation room, provides a wonderful and calming experience, though access requires an additional fee. Despite the cost, many guests find the spa worthwhile and recommend booking in advance.
The gym, though described as small, is well-maintained and functional, providing necessary equipment for a good workout. It adds value to the stay, especially for guests looking to maintain their exercise routines.
Parking is a challenge at the hotel, as it lacks dedicated parking facilities. Nearby options, such as public underground parking and private garages, come with varying degrees of convenience and cost. While some guests manage to find street parking, it can be a challenge during peak times. Guests need to prepare for self-arranged parking.
Best Western Hotel Genio is family-friendly, offering spacious family rooms with pet-friendly policies. Families appreciate the comfortable accommodations equipped with cots for babies and sofa beds for children. The staff's attentive service further enhances the family's overall experience, ensuring a comfortable and memorable stay for all ages.
Despite minor drawbacks, Best Western Hotel Genio largely succeeds in providing a comfortable, convenient and welcoming environment for travelers exploring Turin.
Categories
Breakfast at the hotel receives positive feedback for being abundant and varied, including both sweet and savory options that cater to different dietary needs. Guests find the breakfast to be of good quality and value for money with a notable inclusion of local North Italian products. However, the breakfast area can become chaotic during busy times, leading to occasional shortages and delays. Overall, breakfast is considered an excellent start to the day, complemented by the friendly and efficient staff.
Dinner experiences are generally favorable with guests appreciating the good and tasty food. The restaurant's stunning design is a highlight, although some meals are described as merely adequate. The hotel's proximity to San Salvario’s trendy restaurants and bars offers plenty of dining options within walking distance.
The hotel rooms are spacious, clean and well-maintained with many featuring balconies and modern amenities. Comfortable beds and good air conditioning contribute to a restful stay, although some guests mention the décor feels dated and report occasional issues with soundproofing and bathroom facilities. Despite these minor issues, the rooms are comfortable and quiet, ideal for a peaceful retreat.
Cleanliness is a standout feature of Best Western Hotel Genio with guests consistently praising the spotless condition of rooms and common areas. The housekeeping standards are commendable, ensuring rooms are well-maintained and stocked daily. Although there are rare mentions of minor cleanliness issues, the overall impression is one of high hygiene standards.
The staff at Best Western Hotel Genio significantly enhance the guest experience with their outstanding service. They are frequently described as kind, friendly and helpful with reception staff receiving special praise for their warm welcomes and professionalism. Their courteous and attentive nature extends throughout various hotel areas, contributing to a friendly and efficient atmosphere.
Wi-Fi service at the hotel has received mixed reviews. Some guests report good connections on certain floors, but a significant number experience weak, slow and inconsistent connectivity. The requirement to log in via social media is also a concern for some. Potential guests should be prepared for potential Wi-Fi issues.
The spa at Best Western Hotel Genio is highly praised for its top-notch facilities and relaxing atmosphere. The private spa, featuring a jacuzzi, sauna and relaxation room, provides a wonderful and calming experience, though access requires an additional fee. Despite the cost, many guests find the spa worthwhile and recommend booking in advance.
The gym, though described as small, is well-maintained and functional, providing necessary equipment for a good workout. It adds value to the stay, especially for guests looking to maintain their exercise routines.
Parking is a challenge at the hotel, as it lacks dedicated parking facilities. Nearby options, such as public underground parking and private garages, come with varying degrees of convenience and cost. While some guests manage to find street parking, it can be a challenge during peak times. Guests need to prepare for self-arranged parking.
Best Western Hotel Genio is family-friendly, offering spacious family rooms with pet-friendly policies. Families appreciate the comfortable accommodations equipped with cots for babies and sofa beds for children. The staff's attentive service further enhances the family's overall experience, ensuring a comfortable and memorable stay for all ages.
Despite minor drawbacks, Best Western Hotel Genio largely succeeds in providing a comfortable, convenient and welcoming environment for travelers exploring Turin.
Historic Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel where Dogs Stay Free
About Best Western Hotel Genio
License: 001272-ALB-00177, IT001272A18WANR2DX
Guest Reviews
Location
Guests highlight its central spot, which places them within walking distance of Turin’s main attractions. Piazza Carignano, Piazza San Carlo, the Royal Palace, the Egyptian Museum, El Mole and Parc Valentino are all easily accessible on foot. This strategic location makes it an ideal base for exploring the city's rich historical and cultural sites.
Reviewers consistently appreciate the hotel's convenience for both train travelers and those aiming to tour the city on foot. The neighborhood is bustling yet feels safe even late at night and the immediate surroundings, including shops, restaurants, cafes and museums, cater to every possible need. Despite being in a vibrant area, rooms overlooking the inner courtyard offer a quiet retreat.
The combination of a prime city-center location and proximity to Porta Nuova station makes Best Western Hotel Genio an excellent choice for anyone planning a short stay or a longer city exploration in Turin.
Breakfast
Several guests were particularly pleased with the inclusion of local North Italian products and staples in the spread, adding a touch of authenticity to their morning meal. The breakfast is described as surpassing typical Italian standards with a rich and well-stocked buffet that includes fresh pastries, good coffee and cooked items like eggs and bacon.
However, the experience isn't without its drawbacks. Some guests mentioned that the breakfast area can become chaotic and crowded, especially on busy days, leading to occasional shortages and delays in replenishing items. A few reviews noted that the quality and variety could use some improvement and there were mentions of it being below expectations given the hotel's comfort level or being only adequate.
Overall, the breakfast at Best Western Hotel Genio is often seen as an excellent start to the day, enjoying praise for its extensive and versatile offerings at a modest cost, despite some occasional hiccups in service during peak times. The friendly staff also adds to the positive breakfast experience, making it a refreshing and satisfactory part of the stay.
Dinner
Rooms
However, some reviews do note that the hotel’s decor feels dated and there have been occasional issues with soundproofing, temperature control and bathroom facilities. Despite these minor issues, the rooms generally provide a pleasant and comfortable experience. The hotel seems to offer a range of room sizes, from single rooms to spacious family suites, accommodating various guest needs.
In sum, while the Best Western Hotel Genio may benefit from some updates and minor improvements, it largely succeeds in providing a comfortable and spacious environment that guests appreciate.
Beds
However, opinions on mattress firmness are varied—while some guests found the mattresses to be of high quality, clean and well-maintained, others noted issues with comfort. Some mattresses were described as too hard, sagging in the middle or too soft, indicating that personal preference plays a significant role in these assessments. For some, the firmness or sagging of the mattress detracted from their comfort, leading to a few reviews describing the beds as uncomfortable. Pull-out sofas and double beds were also mentioned as less comfortable options.
In summary, while many guests find the beds at Best Western Hotel Genio to be comfortable and spacious with some even describing them as feeling luxurious, there are occasional concerns regarding mattress firmness and condition that potential visitors might want to consider.
Cleanliness
Guests routinely commend the hotel's housekeeping standards, pointing out that the rooms and bathrooms are not only cleaned daily but are also exceptionally well-stocked and organized. Although there are occasional mentions of dust or isolated issues with mattress cleanliness, the general consensus applauds the staff for their dedication to maintaining a clean environment. The structure itself is described as clean and tidy and the quiet, well-maintained rooms often offer a tranquil retreat with some overlooking a serene interior courtyard.
While a few reviews note the need for bathroom updates or more thorough daily cleaning, the overwhelming message is one of satisfaction with the hotel's cleanliness and maintenance. Whether in the modern rooms or the dated but still clean common areas, the commitment to high hygiene standards is evident, making Best Western Hotel Genio a reliable choice for travelers seeking a clean and comfortable stay.
Staff
Guests have highlighted the staff's courteous and attentive nature, which extends throughout various areas of the hotel including the breakfast service and wellness areas. The staff’s availability and willingness to assist stand out with many reviews appreciating their proactiveness and efficiency in resolving problems.
Professionalism is a recurring theme with guests appreciating the blend of friendliness and competence exhibited by the staff. It's clear that they contribute significantly to the welcoming atmosphere of the hotel, making visitors feel valued and well-supported during their stay.
While the vast majority of reviews are overwhelmingly positive, indicating consistent excellence in service, there are occasional mentions of less friendly encounters. However, these are significantly outnumbered by the glowing commendations for the staff’s efforts to exceed guest expectations.
In summary, the staff at Best Western Hotel Genio are largely characterized by their friendliness, professionalism and efficiency, providing a high standard of service that significantly enhances the guest experience at the hotel.
Wi-Fi
Spa
However, it should be noted that access to the spa facilities comes with an additional charge, which some guests mention as quite expensive; for instance, 30 euros for 2 hours. Despite the cost, many find the experience worthwhile and emphasize the need to book in advance given the spa's popularity. Whether guests are looking for a luxurious soak in the jacuzzi or a serene moment in the relaxation room, the spa at Hotel Genio provides a valuable and calming retreat within the hotel, albeit not without its access fee.
Gym
Parking
Several guests noted that parking could be found in adjacent streets with outdoor public parking costing around 1€ per hour and street parking being free on weekends. However, these options are not always guaranteed or convenient with some finding the distance to parking spaces to be a challenge.
Despite the lack of on-site parking, there are sufficient parking garages within a reasonable distance. Nevertheless, some reviews pointed out difficulties in finding parking spaces in the city and the overall lack of parking close to the hotel was a recurring concern. Guests need to be prepared to handle parking arrangements themselves, though the hotel’s drop-off area can facilitate luggage unloading.
In summary, while parking is available near Best Western Hotel Genio, it requires some effort and additional costs and may not be very convenient, particularly during peak times.
Family
Located near the train station and close to the city center, the hotel is ideal for families wanting to explore the area with ease. Guests highlight the hotel's amenities that cater specifically to family needs, such as rooms equipped with cots for babies and sofa beds for children. The high ceilings and large family areas add to the sense of space and comfort.
The hotel staff receives praise for their patience and attentive service, which significantly enhances the overall experience for families. Despite being located on a busy street, the family rooms remain quiet, ensuring a peaceful stay. The provision of bunk beds, though not ideal for elderly guests, is appreciated by younger family members.
Overall, the Best Western Hotel Genio offers a pleasant and accommodating environment for families, ensuring a comfortable and memorable stay for all ages.
3 Star
Business
The hotel extends its utility by allowing guests to use its facilities even after checkout, a helpful feature for those with late departures. Essential amenities such as a printer and internet station cater specifically to business needs, supporting the practicalities of a work trip.
Moreover, the hotel offers excellent value for money, making it an appealing choice for both business and tourism purposes. While it may come across as a bit impersonal, its practical facilities and affordability make it highly recommended for short trips or specific business engagements.
Historic
No, Best Western Hotel Genio doesn't have any pool.
Yes, a spa is available at Best Western Hotel Genio.
Yes, Best Western Hotel Genio welcomes dogs.
Yes, parking facilities are available at Best Western Hotel Genio.
Yes, Best Western Hotel Genio has a gym.
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