Hotel Mellain

Tuzla , , Aleja Alije Izetbegovića 3 (Show on Map)
7.8
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Mellain is highly acclaimed for its excellent and central location, making it an ideal choice for both leisure and business travelers. Positioned in the heart of the city and near the main square, it offers convenient access to key attractions, a nearby shopping center and the airport, thereby receiving consistently positive feedback for its strategic and accessible setting.

Guest reviews of the breakfast experience at Hotel Mellain are mixed, but many commend the varied and rich buffet available in the rooftop restaurant with a delightful view. However, some guests have expressed dissatisfaction with the quality and cost, citing issues with food temperature and hygiene. In contrast, the hotel's dinner and lounge bar services generally receive favorable remarks for their delicious à la carte options, reasonable prices and spectacular views from the top floors.

The rooms at Hotel Mellain are described as spacious, clean and well-furnished, often noted for their modern design and comfortable beds. While cleanliness and room service earn high praise, guests have highlighted some areas needing improvement, such as non-functional minibars, lack of certain amenities and sporadic maintenance issues.

The hotel maintains high standards of cleanliness throughout its facilities, enhancing the overall guest experience. The well-maintained building and tidy rooms, combined with the clean swimming pool, contribute to the hotel's favorable hygienic reputation.

Regarding staff performance, the majority of guests describe the Hotel Mellain's personnel as kind, professional and accommodating, particularly valuing the friendly service provided by certain staff members. Nonetheless, there are occasional criticisms of the reception staff's competence and communication skills.

The hotel's spa is prominently praised for its excellent and well-managed amenities, including a sauna and gym, contributing significantly to a pleasant and relaxing stay for guests. However, occasional non-operational periods of the spa are noted.

A notable downside is the parking situation, where guests find the service to be overpriced and frequently overcrowded. Limited parking space and additional costs for garage use are common complaints, suggesting that visitors plan for alternative parking options.

In summary, Hotel Mellain stands out for its prime location, comfortable and clean rooms, excellent spa facilities and generally positive service. However, it has room for improvement in breakfast quality, certain room amenities and parking arrangements.
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Room Types
Deluxe Twin Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as a quiet street view. The unit offers 2 beds.

Suite This suite is comprised of 1 living room, 1 separate bedroom and 2 bathrooms with a bath or a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as a quiet street view. The unit offers 1 bed.

Deluxe Single Room Featuring free toiletries and bathrobes, this single room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned single room features a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as mountain views. The unit has 1 bed.

Guest Reviews
7.8
Good
Location
Hotel Mellain boasts an excellent and exceptionally central location, making it an ideal spot for travelers looking to explore the city. Situated right in the heart of the city and near the main square, it offers guests the convenience of being within walking distance of key attractions, including the historical center. The hotel's proximity to a shopping center, just a five-minute walk away, adds to its appeal for those interested in shopping. Additionally, business travelers will appreciate its closeness to the airport, perfect for quick commutes and connections with merely a two-hour drive away. Guests have praised the location as perfect, great and very nice, highlighting its suitability for both leisure and business trips. Overall, Hotel Mellain's location has garnered positive feedback for its strategic positioning and accessibility.

Breakfast
The breakfast experience at Hotel Mellain receives mixed reviews. On the positive side, many guests commend the breakfast for being excellent with a rich buffet variety and a wide selection of food and desserts. Some guests also appreciate the delicious and diverse options and a few mention a well-cared-for à la carte breakfast. The rooftop restaurant view adds an enjoyable aspect to the morning meal for some.

However, there are notable criticisms. Several guests found the breakfast disappointing for a 5-star hotel, citing repetitive food choices and poor quality with specific complaints about cold eggs, stale items and overall food being only lukewarm. Some reviews mention that breakfast did not meet hygiene standards and was expensive with some items missing frequently. A common refrain is that the breakfast could be much better with a few describing it as more suited to a lower-star hotel. Despite these criticisms, there is a general consensus that the service staff and other amenities are commendable, making the overall dining experience varied.

Dinner
Hotel Mellain offers a variety of dining experiences that generally receive positive feedback. Guests frequently praise the lounge bar for its good meals at reasonable prices and commend the accompanying a la carte lunch and dinner options, which are often described as delicious. The hotel restaurant is noted for its rich gastronomic offer and the venue on the 20-21st floor is particularly celebrated for providing incredible views of Tuzla, enhancing the dining experience. However, there have been some inconsistencies with a few guests mentioning that their lunch was unsatisfactory and occasionally served cold. Overall, the hotel's dining options have received appreciation for their taste and value with certain areas noted for their exceptional ambiance and culinary offerings.

Rooms
Hotel Mellain boasts spacious, clean and elegantly furnished rooms. Guests frequently highlight the comfort and size of the beds, as well as the overall spaciousness and modern design of both the rooms and bathrooms. The cleanliness of the rooms consistently receives praise, contributing to a favorable impression of the hotel's accommodations.

Guests appreciate the quality of items provided within the room and commend the good room service. Despite the positives, several areas for improvement are noted: many rooms lack a functional minibar with some even missing a mini fridge entirely, while certain amenities such as coffee or tea are not available. Additionally, some guests experienced issues such as poor noise insulation, faulty electricity and non-working showerheads.

While many reviewers enjoyed the beautiful and large rooms, the suites did not meet some guests' luxury expectations and were found lacking in facilities. Organizational issues, such as key card malfunctions and inadequate furnishing, also detracted from the experience for some.

Overall, Hotel Mellain offers a comfortable stay with ample room space and immaculate cleanliness, although there are several aspects that require attention to fully meet guest expectations.

Cleanliness
Hotel Mellain consistently impresses guests with its high standards of cleanliness. Many reviews highlight the hotel as being spotlessly clean with guests frequently noting the pleasant smell that accompanies the tidy environment. The establishment is often described as very clean and well-maintained with large rooms that offer both cleanliness and comfort.

The hotel's facilities, including the building and swimming pool, are praised for their hygiene. Despite a few mentions of rooms not being cleaned daily and some concerns over cleanliness in specific instances, the overall impression is that Hotel Mellain is a good hygienic hotel with a clean and tidy atmosphere that enhances the guest experience.

Staff
The reviews for Hotel Mellain reveal a mixed but predominantly positive picture of the staff's performance. Many guests found the staff to be very kind, helpful, friendly and even extremely accommodating. A significant number praised the staff for being polite, respectful and professional. Specific mentions include the fantastic quality of service and particular appreciation for a reception girl who was highly praised.

However, there were noticeable criticisms, especially targeting the reception staff. Some guests described them as unfriendly, incompetent and not helpful. Comments about poor communication skills and staff appearing overworked, anxious or uninterested were also noted. Despite these issues, the majority of feedback highlights a positive and welcoming experience with the hotel's personnel.

Spa
Hotel Mellain appears to offer a strong mix of amenities that cater to both relaxation and fitness enthusiasts. The spa receives high praise for its excellence and well-managed facilities. Guests consistently highlight the spa as a positive aspect of their stay, noting the inclusion of amenities such as a sauna and a gym. Despite some mentions of the spa being non-operational at times, the general sentiment is that the spa experience is commendable, contributing to an overall pleasant stay at the hotel. The combination of friendly staff, good food and comfortable rooms further complements the positive aspects of the spa, making it a favored feature for many guests.

Parking
Travelers visiting Hotel Mellain should be prepared for potential challenges with parking. Although parking is available, it frequently comes at a high cost and many guests find it overpriced. The hotel does offer a garage for vehicles, but again, this service requires extra payment, which several reviewers deemed not worth the expense. Parking spaces are somewhat limited and can be overcrowded, making it difficult to find a spot. Additionally, there have been reports of issues with being able to leave the garage smoothly. Visitors should plan accordingly and consider alternative parking options if they wish to avoid extra charges and potential parking hassles.


Yes, Hotel Mellain has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Hotel Mellain.

No, Hotel Mellain doesn't allow dogs.

Yes, parking facilities are available at Hotel Mellain.

Yes, Hotel Mellain has a gym.

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