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Summary of reviewsHotel Poonja International is strategically located in the heart of Mangalore, offering guests an ideal base for exploring the city. The hotel's central position makes it convenient for accessing local attractions, shopping centers, dining options, and transportation. Guests find this location to be a significant advantage, particularly appreciating the added value of a complementary breakfast that is often praised for its quality, despite some requests for more variety and healthier options.
While some guests highlight the spaciousness of the hotel's rooms, there is a consensus on the need for refurbishment and maintenance. Issues such as outdated furnishings, unpleasant room odors, and inadequate amenities detract from the overall guest experience. Cleanliness appears inconsistent, with mentions of unclean bathrooms, stained linens, and poorly maintained fixtures, contributing to a sense of neglect despite the efforts of proactive housekeeping staff.
The hotel staff is a standout feature, receiving commendation for their warmth, professionalism, and willingness to assist. Positive interactions with employees enhance the guest experience, although there are occasional reports of unwelcoming behavior by some reception staff. Connectivity problems with the WiFi service have been pointed out, suggesting an area for improvement to meet guests' expectations for seamless internet access.
Bedding comfort has received mixed feedback, with some guests comfortable while others experience issues with old and hard mattresses. This, alongside concerns about the condition of the bedsheets and towels, indicates further potential improvements. Overall, Hotel Poonja International excels in location and staff service, yet could benefit from addressing several aspects to elevate guest satisfaction to higher standards.
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