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Summary of reviewsClarion Congress Hotel Ústí nad Labem receives high praise for its exceptional location in the city center, offering easy access to the main train station, local restaurants, bars, shopping areas and the Elbe cycle path. The proximity to transportation options and the university enhances its appeal for both leisure and business travelers. Despite its central position, the hotel maintains a quiet ambiance, providing a perfect blend of convenience and tranquility.
Guests consistently commend the breakfast experience, highlighting the extensive and delicious buffet selections that cater to a variety of tastes. Though there are occasional comments about fluctuating quality and availability, particularly during the COVID-19 pandemic, the breakfast generally stands out as a positive aspect of the stay.
The rooms at the hotel are spacious, clean and comfortable with modern furnishings and amenities like king-sized beds and air conditioning. A few minor issues such as worn furniture and maintenance needs were noted, but these do not significantly impact the overall positive impression guests have of the rooms' comfort and cleanliness.
The staff at the hotel are frequently praised for their friendliness, helpfulness and professionalism. Specific mention is made of Petra at the reception and other staff members who contribute to a warm and welcoming atmosphere. Despite some occasional lapses in service efficiency, the staff’s positive engagement significantly enhances the overall guest experience.
Cleanliness is another strong point for the hotel with guests highlighting the immaculate condition of the rooms, corridors and common areas. High standards of hygiene are maintained, contributing to a comfortable and pleasant stay.
While the hotel's wifi service receives mixed reviews with some guests experiencing issues with reception and reliability, the convenience of having free wifi throughout the hotel is appreciated. The business facilities and quiet, well-equipped rooms make the hotel a suitable choice for business travelers, offering a conducive environment for work with supportive staff.
Parking at the hotel is convenient and secure, although it comes with additional charges that some guests find expensive. Despite this, the availability of underground parking and secure bike storage adds to the hotel's convenience.
Families find the hotel welcoming with amenities like children's cribs and family-friendly rooms enhancing their stay. However, a few inconveniences were noted, such as longer waiting times for specific family services.
In terms of its four-star rating, guests have mixed feelings. While basic comfort and room standards meet expectations, some amenities typically associated with a four-star rating are missing, such as a fridge, bar and sauna. Despite this, the hotel is recognized for providing a generally positive experience.
Overall, Clarion Congress Hotel Ústí nad Labem stands out for its prime location, excellent breakfast, comfortable and clean rooms and friendly staff, making it a reliable choice for both business and leisure travelers. Show more
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Categories
Hotel near Golf Courses
Located in Ústí nad Labem, this hotel provides a full-service experience that can be appealing to golfers seeking comfort and convenience, though it's not directly on a golf course.
Dog Friendly Hotel
This hotel is a great choice, offering air-conditioned rooms and free internet. It features a restaurant and a lobby bar, providing convenience for guests traveling with dogs. It is also listed as a pet-friendly hotel.
Romantic Hotel
The hotel offers a restaurant with traditional specialties and a selection of wines, creating a romantic dining experience.
Hotel with Free Wi-Fi
This hotel offers air-conditioned rooms with free internet and provides free Wi-Fi in the rooms. It is located in the city center.
Business Hotel
This hotel is well-suited for corporate guests visiting Ústí nad Labem, offering outstanding business facilities and comfortable rooms. It combines modern conveniences with the charm of the region, ensuring a hassle-free stay.
Hotel with Parking
Clarion Congress Hotel Ústí nad Labem provides self-parking on-site, including secured and covered options for a surcharge. It offers a large parking capacity of up to 150 cars, along with handicapped parking.
4-Star Hotel
This hotel offers a relaxing stay with room service, a restaurant, and a bar. It also provides amenities such as child care, laundry services, and golf. Guests can enjoy a free breakfast and bring their pets along.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Room Types
Junior SuiteSpacious, air-conditioned suite with two bedrooms. This suite features a flat-screen satellite TV and a safe. Bathrobe and slippers are also provided.
Double Room or Twin RoomAir-conditioned room with a flat-screen satellite TV, and a safe.
Triple RoomThis triple room's standout feature is the hot tub. This air-conditioned triple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
The Clarion Congress Hotel in Ústí nad Labem consistently receives positive feedback for its exceptional location. Guests highlight its central position, making it a favorable spot for both leisure and business travelers. The hotel is conveniently situated within walking distance of the main train station and the city center, offering easy access to various restaurants, bars and shopping areas.
Its strategic location makes it a perfect starting point for exploring both the city and nearby areas, such as the Elbe cycle path and other transport links. Despite being centrally positioned, the hotel maintains a relatively quiet ambiance, contributing to a comfortable stay.
The proximity to the university and the convenience of nearby transportation options, including a trolleybus stop right in front of the hotel, enhance its accessibility. Guests appreciate the ability to reach the city center in just a short walk, often mentioned as a five-minute stroll. Additional amenities like bike storage and secure parking further add to its appeal.
Overall, the Clarion Congress Hotel boasts a location that is hard to beat, combining convenience, tranquility and easy access to the vibrant life of Ústí nad Labem.
Breakfast
The breakfast experience at Clarion Congress Hotel Ústí nad Labem garners generally positive feedback from guests. The consensus highlights an extensive selection that offers a variety of tasty and plentiful options. Many appreciate the rich and varied breakfasts, describing them as excellent, delicious and even luxurious. The buffet-style breakfast includes both sweet and savory choices, meeting the expectations for a high-quality morning meal.
Guests frequently mention the wide selection available with enough variety to satisfy different tastes and preferences. The breakfast is often noted to be better than those at comparable hotels with a rich selection and an appealing array of dishes. The staff's friendliness during breakfast service also adds to the enjoyable experience.
However, there are occasional remarks about fluctuating quality, particularly during the ongoing COVID-19 pandemic, which has impacted the diversity and availability of some breakfast items. Some guests noted a lack of certain items later in the morning and a few issues with food temperature. Despite these minor issues, the breakfast at Clarion Congress Hotel Ústí nad Labem is largely seen as one of the standout features, consistently praised for its variety, taste and overall quality.
Dinner
The Clarion Congress Hotel in Ústí nad Labem seems to face significant challenges with its dining options, especially during dinner hours. Guests consistently reported that the hotel's restaurant was closed for dinner services, often without clear reasons provided. This lack of dining availability extended to both lunch and dinner, leading guests to venture into the city for their evening meals. The absence of a cozy bar or cafe to sit in the evening further detracted from the overall dining experience. Some guests missed having a variety of menu choices and noted that the restaurant was sometimes closed due to private events like wedding celebrations.
Despite their convenience and appeal, the hotel's dining services were marked by inconsistency with a common theme of closed facilities and limited menu options when open. Many guests expressed disappointment and suggested the restaurant situation should no longer be advertised or only be available for special circumstances. Nonetheless, the city's local dining options seemed to satisfactorily accommodate most guests' needs, somewhat mitigating the inconvenience of the hotel's unreliable meal services.
Rooms
The Clarion Congress Hotel Ústí nad Labem offers rooms that are consistently praised for their spaciousness and cleanliness. Guests often highlight the large, bright rooms which are well-maintained and comfortable, featuring modern furnishings and air conditioning that adds to the overall comfort. Many rooms come equipped with amenities like king-size beds, large wardrobes and bathtubs, offering ample space and convenience. The beds are described as super comfortable, contributing to a restful stay.
Despite the overwhelming positive feedback, a few guests noted minor issues such as the need for occasional repairs, worn furniture and maintenance problems like non-functioning taps or poor room lighting. Some rooms lacked a refrigerator or had suboptimal cleaning during longer stays. However, for the most part, guests found the room facilities to be fantastic with effective ventilation and everything needed for a comfortable stay.
Overall, the hotel's rooms are praised for being tidy, cozy and elegantly furnished, making it a reliable choice for travelers seeking comfort and ample space in their accommodation.
Beds
The beds at Clarion Congress Hotel Ústí nad Labem receive generally positive feedback from guests. They are frequently described as comfortable and spacious with some guests specifically noting very pleasant mattresses and super-comfy beds. There is a recurring appreciation for the cleanliness and neatness of the beds. Several reviews highlight the good size and comfort of both single and double beds with mention of extra-large double beds being particularly appreciated.
However, a few criticisms emerge, particularly regarding the configuration of double beds. Some guests were disappointed to find that these were often just two single beds pushed together, which affected their comfort. Despite this, many still found the overall bed quality to be very good, enjoying a good night's sleep on well-maintained and spotless beds.
In summary, despite a few concerns about bed configurations, the reviews largely praise the comfort and cleanliness of the beds at the Clarion Congress Hotel Ústí nad Labem, making them a strong point of the guests' stay.
Cleanliness
Clarion Congress Hotel Ústí nad Labem consistently impressed guests with its high standards of cleanliness. Most reviews highlighted the clean, spacious rooms and the modern, well-maintained furnishings. Guests appreciated the overall clean environment, including clean tables, corridors and bathrooms. Despite some isolated remarks about occasional lapses, such as less than thorough bathroom cleaning or carpets needing vacuuming, the hotel managed to meet or exceed guest expectations with its cleanliness. The clean spaces and comfortable rooms contributed to a satisfactory stay for many, bolstered by friendly staff and a quiet atmosphere. While there were mentions of missing cleaning services on weekends and minor maintenance issues, the standard of cleanliness was frequently praised, making it a reliable choice for travelers prioritizing a clean and tidy accommodation.
Staff
The reviews for Clarion Congress Hotel Ústí nad Labem highlight an overwhelmingly positive impression of the hotel staff. Guests often mention the exceptional friendliness and helpfulness demonstrated by the team. Petra at the reception stands out for her welcoming demeanor and the overall reception staff receives consistent praise for being accommodating, polite and professional. Specific recognition is given to a clever young waiter and receptionists like Lukas for their attentive service. The hotel’s staff are described as friendly, approachable and diligent, contributing to a warm environment.
However, there are occasional mentions of inefficiencies, such as delays during check-in and lapses in service consistency. Despite this, the overall sentiment reflects a positive experience with many labeling the staff as competent, upbeat and attentive, particularly during business stays. Guests also appreciated the good nature and cheerful attitude of the team, which significantly enhanced their stay.
Wi-Fi
The wifi service at Clarion Congress Hotel Ústí nad Labem offers both positive and negative experiences. Guests appreciated the great and good wifi speeds, particularly noting that free wifi is available throughout the hotel. Business travelers found the business wifi to be functional. However, some reviews highlighted issues such as poor reception, unreliable service and limited coverage, especially on higher floors. A few guests mentioned that the wifi signal on the TV was inconsistent and there were instances where the password for the wifi was missing.
Parking
The Clarion Congress Hotel in Ústí nad Labem receives praise for its convenient and secure parking options. Guests appreciate the underground parking garage connected to the hotel, which offers a safe and sheltered spot for their vehicles. Many note that the parking is perfectly organized and easily accessible, providing peace of mind with secure bike storage available as well.
However, it's important to be aware of a few drawbacks. The parking is not included in the room rate and is considered by many to be quite expensive with some guests mentioning high daily fees. Despite the cost, guests find the convenience of having parking directly in the basement or adjacent underground car park advantageous.
Recommendations to future visitors include making a reservation for the parking spot due to limited availability. Overall, while the secure and convenient underground parking at the Clarion Congress Hotel is valued, the additional charges are a notable consideration.
Family
Clarion Congress Hotel Ústí nad Labem has received positive feedback for its family-friendly atmosphere, making it well-suited for those traveling with children. Guests appreciated the availability of children's cribs, which were well-fitted and in good condition. The hotel accommodates family requests efficiently with rooms tailored for families. The hotel’s location is conveniently situated near the city, ideal for family stays. While some guests experienced a longer wait for unlocking doors in the family apartment, the majority found the hotel great for families with something for children to enjoy as well.
4 Star
Clarion Congress Hotel Ústí nad Labem presents a mixed experience when it comes to its four-star rating, facilities and services. While some guests noted a good standard and claimed it offers a perfect stay for a four-star hotel, many felt that the hotel falls short of the expectations associated with its rating. Several reviews highlighted that the cleanliness and helper services did not meet the advertised four-star standard. The absence of amenities typically expected in a four-star hotel, such as a fridge or a bar and sauna, was also pointed out. Issues such as poorly made beds and limited service further drew criticism, suggesting that the hotel’s offerings are more in line with a three-star establishment. Despite these concerns, there were no specific complaints about the accommodation itself, indicating a generally positive experience in terms of basic comfort and room standards.
Business
Clarion Congress Hotel Ústí nad Labem is well-regarded for its suitability as a business hotel. Guests have highlighted its fully equipped facilities specifically designed for business travelers. The environment is business-friendly, maintaining a high standard suitable for professional needs. Rooms are described as quiet, clean, spacious and well-heated, featuring a desk and sitting area, making them ideal for working on a laptop. The staff, including helpful receptionists, have been noted for their friendly and accommodating service. With a location that supports business activities and services that cater to conference needs, it comes recommended for business trips.
No, Clarion Congress Hotel Ústí nad Labem doesn't have any pool.
No, a spa isn't available at Clarion Congress Hotel Ústí nad Labem.
Yes, Clarion Congress Hotel Ústí nad Labem welcomes dogs.
Yes, parking facilities are available at Clarion Congress Hotel Ústí nad Labem.
No, Clarion Congress Hotel Ústí nad Labem doesn't have a gym.