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Summary of reviewsNH Utrecht, located in the heart of the city and next to Utrecht Central Station, is a highly recommended choice for travelers due to its convenient location offering easy access to the city's attractions, public transportation and nearby amenities. The hotel's prime position makes it an excellent base for exploring Utrecht with key sites such as the historic city center and the Hoog Catharijne shopping mall just a short walk away.
Guests consistently praise the hotel’s breakfast experience, which features a varied and extensive buffet catering to different tastes and dietary needs, including vegan options. The breakfast’s quality and presentation are highly regarded with many guests singling it out as one of the best they have experienced. Although some find the breakfast to be on the pricier side, the overall feedback underscores its appeal.
Reviews of the hotel’s dinner offerings reveal mixed opinions. While the food quality receives commendation, particularly dishes like the salmon, some guests find the prices high and certain meals underwhelming. The restaurant service, generally friendly and efficient, though occasionally inconsistent, rounds out a dining experience that complements the hotel’s otherwise positive reputation.
The rooms at NH Utrecht are spacious, modern, clean and designed with guest comfort in mind. Many appreciate the ample space, comfortable beds, soundproofing and beautiful views from higher floors. Though minor issues such as dated furniture or minor cleanliness oversights do arise, the rooms largely meet expectations and contribute to a restful stay.
The hotel staff earn high praise for their friendliness, politeness and helpfulness, fostering a welcoming and guest-friendly environment. A few isolated incidents of unhelpfulness do not significantly detract from the overall perception of exceptional service.
Cleaning standards at NH Utrecht are generally high with rooms and public areas described as spotless. While a few minor issues related to cleanliness and maintenance have been noted, the hotel's overall cleanliness is a significant positive factor in guest reviews.
However, the hotel’s WiFi service receives mixed reviews with some guests finding it reliable while others encounter issues such as slow speeds and weak signals. The free WiFi is adequate for basic tasks, but more robust activities may require opting for the premium service.
The compact gym, though considered somewhat basic and outdated by some, provides sufficient amenities to cater to most travelers' needs, further enhancing the guest experience.
One notable disadvantage is the hotel’s lack of on-site parking, requiring guests to use nearby public garages, which can be expensive and occasionally challenging to access. Clearer parking information and arrangements could improve this aspect of the guest experience.
For families, NH Utrecht offers a welcoming environment with various family-friendly amenities and special touches that make it a great choice for family vacations. Cleanliness, spacious rooms and staff attentiveness contribute to a positive family-friendly vibe.
Beds receive generally favorable reviews for their comfort and spaciousness, although firmness levels may not suit all preferences. Most guests find the beds contribute positively to a restful stay.
Though NH Utrecht offers many features that reflect its four-star status, some areas fall short, particularly in room maintenance and certain cleanliness details. Overall, the hotel is seen as a strong accommodation option, particularly for its central location, exceptional staff and comfortable amenities. Show more
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Hotel Taking Steps Towards Sustainability
While specific details are limited in the provided data, chain hotels like NH Utrecht are increasingly implementing sustainability initiatives. These efforts often include energy management systems, water conservation programs, and waste reduction strategies to minimize their environmental footprint.
Dog Friendly Hotel
NH Utrecht is identified as a pet-friendly hotel. It offers a comfortable and convenient location for guests traveling with pets.
Hotel with Free Wi-Fi
NH Utrecht offers free Wi-Fi, allowing guests to stay connected. Its central location near the Jaarbeurs Utrecht trade fair grounds enhances its appeal for business and leisure travelers.
Business Hotel
Located near the Jaarbeurs Convention Centre and Utrecht Central Station, this hotel offers easy access to transport links and business districts. It features a fitness center, a restaurant, and comfortable guest rooms with desks and free Wi-Fi.
Accessible Hotel
NH Utrecht offers accessible facilities, including ramp access and wheelchair accessible elevators. The hotel is designed to be wheelchair accessible, ensuring ease of movement throughout the property for guests with mobility impairments.
Hotel with Gym
A comfortable 4-star hotel near Utrecht Central Station, NH Utrecht includes fitness facilities for guests looking to maintain their workout routine.
4-Star Hotel
Located next to the Jaarbeurs convention center, NH Utrecht offers modern rooms and convenient access to major events and attractions. The hotel features comfortable amenities and is ideal for business and leisure travelers seeking a well-equipped and centrally located option.
Family Friendly Hotel
Room Types
Standard Twin RoomThis room offers a lot of daylight and includes 2 box-spring twin beds. A flat-screen TV, free Wi-Fi, a minibar and coffee/tea making facilities are provided.
The bathroom features a walk-in shower.
These rooms are located on a higher floor and offer a city view.
Superior Double or Twin RoomRenovated and spacious room offering a bathrobe with slippers. Each one comes with free Wi-Fi, a minibar and a Nespresso coffee machine. The room features a double bed.
The bathroom features a walk-in shower.
These rooms are located on a higher floor and offer a city view.
Standard Triple RoomThis newly renovated triple room offers a lot of daylight and if situated on a higher floor, views over the city.
A flat-screen TV and a sofa bed are included in this room. It also features a 2 twin beds.
The room comes with free Wi-Fi, a minibar and coffee/tea making facilities.
Family Connecting Room (2 Adults + 2 Children)Featuring free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious family room features soundproof walls, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with satellite channels.
Family Connecting Room (3 Adults + 1 Child)Featuring free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious family room features soundproof walls, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with satellite channels.
Guest Reviews
8.2
Very Good
Location
NH Utrecht boasts an enviable location in the heart of the city, making it ideal for both business and leisure travelers. Situated directly next to Utrecht Central Station, the hotel offers incredible convenience for those traveling by train, Flixbus or other public transportation. The proximity to the station ensures easy access to various parts of the city and beyond, while guests can enjoy a peaceful stay without noise disturbances.
Within just a few minutes' walk, one can reach the city's main attractions, including the historic city center, the Beatrix Theater and the Hoog Catharijne shopping mall. The hotel's central position places visitors close to numerous restaurants, shops and cultural sites, making it an excellent base for exploring Utrecht.
The highly favorable location, combined with spacious and clean rooms, friendly staff and good breakfast options, makes NH Utrecht a highly recommended choice for anyone visiting the city. The hotel’s strategic position ensures that everything you need is within walking distance, providing a hassle-free and enjoyable stay.
Breakfast
NH Utrecht offers an outstanding breakfast experience that consistently impresses guests. The breakfast buffet is often described as extensive, varied and delicious, catering to a wide range of tastes and dietary needs, including vegan options. Many reviews highlight the exceptional quality with some calling it the best breakfast they've ever had. The selection includes fresh products, multiple types of breakfast dishes and options to have eggs made to order. Guests appreciate the friendly and efficient service provided by the breakfast staff, contributing to a pleasant dining experience.
The breakfast area is well-organized and despite occasional busyness, the buffet remains well-stocked and replenished regularly. The wide variety of choices ensures that there's something for everyone, from pastries to healthier options like fruits and cereals. The breakfast has even been a standout factor influencing guests to choose the hotel, thanks to its abundant selections and excellent presentation.
However, some guests do mention that breakfast can be pricey, especially if not included in the room rate and a few found it lacking in certain aspects like flavor or diversity. Nevertheless, the positive remarks overwhelmingly emphasize the richness and quality of the breakfast, making it a highlight of their stay at NH Utrecht.
Dinner
The dining experience at NH Utrecht's restaurant has received mixed reviews, though there are several positive aspects worth noting. Guests frequently praise the delicious food with many mentioning that both breakfast and dinner were enjoyable. The selection for breakfast is excellent with good variety and attentive staff.
The bar-restaurant comes highly recommended for its inviting atmosphere and tasty offerings, although some guests found the prices to be on the higher side. Despite the higher price point, the food quality, particularly dishes like the salmon, received commending comments. However, some meals, such as a burger that was lukewarm and a child's plate of butter pasta, did not meet expectations, leading to disappointment for some diners.
The overall service in the restaurant generally receives positive remarks with friendly and efficient staff being highlighted. Yet, there were a few reports of rude interactions and unsatisfactory room service experiences, where the service didn’t meet the usual standards.
While the dining experiences at NH Utrecht can be hit or miss, the positive reviews suggest that, on the whole, the food quality is good and the breakfast service is commendable. However, guests should be prepared for the higher prices and occasionally inconsistent service.
Rooms
The rooms at NH Utrecht have garnered consistently positive feedback from guests with the most common highlights being their spaciousness, cleanliness and comfort. Numerous reviews praise the large size of the rooms, often described as spacious, bright and well-equipped. Many guests appreciated the modern design of the rooms and considered them to be well-maintained and stylish.
Comfort is another strong point with reviewers frequently mentioning comfortable beds and the rooms being conducive to a good night's sleep. The views from the higher floors are often noted as beautiful, enhancing the overall experience of the stay.
Amenities provided in the rooms are plentiful and well-received, including facilities like comfortable chairs, ironing boards and coffee-making equipment. Additionally, the rooms are commended for being soundproof, quiet and for having effective air conditioning and good ventilation.
Despite a few isolated issues reported, such as dated furniture, minor cleaning oversights and occasional problems with room keys, the overall sentiment reflects that the rooms are functional and meet guest expectations. The hotel's central location and lovely view further heighten the appeal.
In summary, the rooms at NH Utrecht are spacious, clean, modern and comfortable, providing all necessary amenities and frequently offering beautiful views, making them a reliable choice for a pleasant stay.
Beds
NH Utrecht has garnered mixed reviews when it comes to their beds, but a significant number of guests greatly appreciate the comfort they offer. Many reviewers described the beds as very comfortable with firm yet cozy mattresses that contribute to a good night's sleep. The bedding quality, including pillows, are generally praised for their comfort, adding to an overall positive sleeping experience. Spacious and large beds were often highlighted, providing ample room and enhancing comfort levels.
On the downside, some guests found the beds to be too hard or the mattresses too firm for their liking, causing discomfort and even back pain for a few. There were mentions of the springs being noticeable through the mattress, which detracted from the overall comfort for some guests. Sofa beds, in particular, were criticized for being noisy and uncomfortable with some reviewers noting that they could have been better maintained.
Overall, while the majority of guests seem to have enjoyed a comfortable stay largely due to the quality and spaciousness of the beds, a few found the firmness level not to their preference. The hotel offers great value with the addition of very comfortable pillows and clean, well-maintained rooms, ensuring most guests have a restful experience.
Cleanliness
The guest reviews for NH Utrecht overwhelmingly highlight the cleanliness of the hotel as one of its strong points. Rooms are frequently described as very clean, spacious and well-maintained with some guests noting that the rooms are not only clean but also modern and comfortable. Many guests appreciated the clean bathrooms and well-stocked toiletries. The public areas of the hotel also received praise for their cleanliness.
Despite these positive notes, there were sporadic issues such as dirty cups, stained towels and inadequate room servicing. Some rooms had cleanliness-related problems like mold in the corners of the bathrooms, dirty floors and remnants from previous guests. A few guests reported noisy air-conditioning and maintenance issues.
Overall, while the majority of guests found the hotel to be spotless and well-maintained and the staff friendly and helpful, there were a few areas where the hotel could improve its housekeeping standards. Nevertheless, NH Utrecht’s clean and comfortable rooms, combined with its central location, make it a favorable choice for many travelers.
Staff
At NH Utrecht, the staff consistently receives high praise for their exceptional service. Guests frequently describe the staff as friendly, polite and incredibly helpful. The reception and front desk teams are particularly noted for their friendliness and willingness to assist with many reviews highlighting their professional and courteous demeanor. The breakfast and restaurant staff also earn commendations for their attentiveness and super-friendly service. Overall, the environment fostered by the staff is described as welcoming and guest-friendly with many instances of staff going above and beyond to ensure a pleasant stay. A few reviews did mention isolated incidents of unhelpfulness, but these seem to be exceptions rather than the norm. In general, the staff's kindness, hospitality and readiness to help significantly enhance the overall guest experience at the hotel. The consistent, positive feedback about the staff underscores their role as a key strength of NH Utrecht, contributing to its reputation for top-notch service.
Wi-Fi
NH Utrecht offers a mixed experience when it comes to its WiFi service. Some guests report good, reliable and fast WiFi with easy connection, while others encounter problems like slow speeds, weak signals, particularly on the upper floors and frequent disconnections. The free WiFi is often described as adequate for basic tasks such as emailing or light browsing, but struggles with more demanding activities like streaming videos. Guests looking for faster internet can opt for the premium service at an additional cost, though opinions on its value and performance also vary. Overall, the WiFi at NH Utrecht appears to be inconsistent, working well for some but posing challenges for others.
Gym
NH Utrecht features a compact gym that guests consistently acknowledge in their feedback. Most visitors find it satisfactory, describing it as very nice, fine and well-equipped with basic amenities. The exercise room receives praise for being available and functional with some guests appreciating the inclusion of water facilities. Although some feel the gym is somewhat outdated and lacking in excitement, it is generally well-regarded for offering good services. However, there are occasional mentions of limited facilities not meeting some expectations. Despite this, the presence of a wellness suite adds an additional layer of convenience and satisfaction for many guests. Overall, NH Utrecht provides a decent fitness experience that caters to the needs of most travelers.
Parking
Parking at the NH Utrecht presents several challenges for guests, influenced largely by the hotel's lack of an on-site parking facility. Instead, guests must rely on public parking garages situated a short distance away, which are often paid and can be quite expensive with fees ranging around 20 euros per day.
Guests describe the parking garage options as limited, occasionally full and sometimes difficult to access or locate. Confusion over parking arrangements and fees seems to be a common theme with some recommending that parking details should be provided more clearly at the time of booking.
Despite the shortcomings, there are affordable public parking garages nearby, though they require a bit of a walk. Some guests found the hotel’s recommended parking locations to be far and inconvenient, adding an additional layer of stress especially during busy times or roadworks.
Overall, while there are parking options available near NH Utrecht, the convenience and clarity surrounding them leave much to be desired. The absence of on-site parking and the reliance on potentially distant public garages make parking a notable disadvantage for those visiting with a vehicle.
Family
NH Utrecht stands out as a family-oriented hotel that caters exceptionally well to guests traveling with children. The hotel offers various family-friendly amenities and activities that make it a perfect choice for a family getaway. The availability of family rooms and connecting rooms is particularly appreciated, providing ample space for both small and larger families.
Many families note the cleanliness and child-friendly environment, making even the youngest guests feel welcomed and entertained. The staff, especially those in the breakfast room, receive high praise for their friendliness and attentiveness, further enhancing the family-friendly atmosphere.
Guests repeatedly highlight the suitability of the hotel for family stays, describing it as a great option for family vacations. The spacious accommodations comfortably fit families of four and special touches such as pampering young children are mentioned. Overall, NH Utrecht is recognized as a well-regarded choice for families seeking comfort and convenience during their travels.
4 Star
NH Utrecht offers a mix of experiences with some aspects reflecting its four-star status while others fall short. Guests value the modern and new accommodations, noting that the hotel presents a clean and well-maintained environment that is generally within established cleanliness limits. The presence of luxurious flower arrangements and excellent parking facilities also enhance the stay, contributing positively to the overall experience.
However, there are recurring concerns about whether the hotel truly meets the four-star criteria consistently. Some guests found the room cleaning standards inadequate for a hotel of this rating with specific issues like mold in the shower cabin being mentioned. There were also comments about the high price not matching the level of service and amenities provided. For instance, items such as toothpaste were missing, which are typically expected in four-star hotels.
Breakfast offered is described as unspectacular, failing to stand out as one might expect from a hotel of this calibre. Despite these shortcomings, many still find the hotel better than average, pointing out the four-star service level and amenities that are consistent with this rating. Overall, while there is room for improvement, NH Utrecht remains a valuable option for those seeking modern and high-quality accommodation.
Business
NH Utrecht emerges as a highly recommended choice for business travelers, offering a range of facilities and services tailored to their needs. Guests consistently highlight the hotel’s excellent business services and spacious facilities, making it ideal for both business meetings and trips. Its close proximity to the station and conference areas enhances its appeal, offering conveniency for those attending trade fairs or conferences. The fully equipped business center, quiet workspace and functional meeting rooms cater perfectly to corporate requirements. Additional business-friendly amenities such as nearby parking and active reception support further add to its effectiveness as a business hub.
While some reviews mention the hotel’s corporate and minimalist decor, others appreciate the convenience and functionality it provides. The polite and accommodating staff are noted as a further plus, contributing to the overall positive experience. Despite occasional critiques regarding the price, which some feel is on the higher side and minor administrative confusions, the hotel remains a convenient choice for short business stays and work-related travel. Its central location in Utrecht, close to the Jaarbeurs convention center and reliable public transport connections, bolster its standing as a top-notch business hotel.
Accessible
NH Utrecht is often praised for its accessibility features that cater to guests with disabilities, ensuring a convenient and practical arrival experience. The hotel provides easy access and has accessibility aids available, including features such as wheelchair accessibility and unobstructed access to facilities. Its location adds to its accessibility credentials, being very close to the train station, which makes it exceptionally convenient for guests traveling by train.
Additionally, the hotel offers secure and easy elevator access, facilitating movement within the premises. The city center is also within walking distance, further emphasizing the hotel's central and accessible location.
Despite these positive aspects, there are a few areas where accessibility could be enhanced. Guests have mentioned that the hotel lacks proper access ramps and that its accessibility by car is poor. Additionally, some guests experienced issues due to ongoing construction, which temporarily affected the ease of access.
Overall, NH Utrecht's strategic location and accessible facilities make it a good choice for guests with disabilities, particularly those who rely on public transportation. However, improvements in certain areas could enhance the overall accessibility experience.
Dog Friendly
NH Utrecht offers a generally dog-friendly environment with amenities tailored for pet owners. The pet-friendly atmosphere is evident in the availability of dog bowls and beds and the welcoming attitude of the staff towards dogs. Noticeably, the hotel accepts pets and guests frequently bring their dogs along.
However, it's important to note some restrictions and additional costs. Dogs are not allowed in the bar area, which may lead to some inconvenience. Additionally, there is an extra charge of 25 euros for accommodating dogs. Previous guests have reported occasional issues, such as the elevator having an odor and instances of dirty dog beds. Moreover, the hotel has a strict policy against leaving dogs unattended in the rooms.
Despite these minor drawbacks, the staff's friendliness towards dogs and the availability of specific pet-related amenities make NH Utrecht a viable option for travelers with pets.
No, NH Utrecht doesn't have any pool.
No, a spa isn't available at NH Utrecht.
Yes, NH Utrecht welcomes dogs.
No, parking facilities aren't available at NH Utrecht.