Smarana Hanoi Heritage - Hotel and Retreats stands out as a sanctuary of tranquility, elegance and exceptional service in Hanoi. Its serene location in a peaceful business district provides a quiet escape from the bustling city center, offering guests privacy and beautiful views. Although slightly removed from the main tourist attractions, a complimentary shuttle service ensures easy access to Hanoi's vibrant areas. The hotel’s aesthetic appeal and beautifully designed spaces further enhance the serene ambiance.
Guests consistently praise the remarkable breakfast experience, served a la carte on the rooftop restaurant, which combines exceptional service with an exquisite variety of Eastern and Western dishes. The personalized, freshly prepared meals, along with standout items like beef pho, leave a lasting impression. Dinner offerings at the on-site restaurant, Le Carpe, are equally lauded. With meticulous service and delectable dishes such as lamb shank, evenings become a delightful feast for the senses. While the menu variety could improve, the stunning presentation and ambiance receive high marks.
The rooms at Smarana Hanoi Heritage are another highlight, described as tastefully furnished, impeccably clean and extremely comfortable. High-quality decor, comfortable beds and thoughtful amenities ensure a restful and enjoyable stay. The well-insulated rooms offer a quiet retreat with beautiful views and ample natural light, making them a harmonious blend of comfort, style and convenience.
Cleanliness throughout the hotel is impeccable with reviewers frequently noting the spotless and well-maintained condition of both rooms and common areas. The staff's exceptional service is a cornerstone of the guest experience. Frequently described as friendly, helpful and professional, the team goes above and beyond to ensure a memorable stay. Their proficiency in English and genuine enthusiasm contribute to a welcoming atmosphere.
The hotel's spa also receives high praise for its affordability and quality, offering a range of outstanding treatments in a heavenly and well-maintained environment. The proficiency of the therapists ensures a deeply relaxing experience, making the spa a highly acclaimed feature despite the hotel's distance from the old city.
The luxurious beds with high-quality linens and comfortable pillows contribute significantly to guests' sleep quality. This, along with the hotel's attention to detail, elevates the overall ambiance and comfort of the rooms.
Smarana Hanoi Heritage is often described as meeting five-star standards with meticulous attention to detail and exceptional service comparable to renowned international hotels. The unique design inspired by Vietnamese artistry adds cultural richness, enhancing the luxurious experience. Overall, Smarana Hanoi Heritage - Hotel and Retreats is a hidden gem in Hanoi, offering a luxurious and serene retreat with impeccable service and thoughtful amenities, making it a highly recommended choice for discerning travelers.
22Land Classic Suites, located in Hanoi's Cau Giay district, offers a serene escape with urban connectivity, making it an ideal base for exploring the city. Situated on a quiet road, guests enjoy proximity to local markets, shops, and cafes while benefiting from a more authentic local experience. Despite the distance from main tourist areas, easy access roads and transportation options facilitate straightforward navigation around Hanoi.
The breakfast experience at 22Land Classic Suites garners a mix of reviews, with some guests appreciating the fresh and varied offerings of both Vietnamese and Western dishes. Though the options can be repetitive, many find the breakfast generally decent, ensuring a good start to the day.
Rooms at the hotel are recognized for their comfort and modern aesthetic, frequently praised for cleanliness and being well-equipped. Whether guests opt for smaller cozy rooms or more spacious accommodations, they relished the comfortable beds and nice amenities. The Standard Room stands out for its zen-like tranquility, while the Deluxe Room is likened to a lush oasis. Despite occasional noise or minor aesthetic issues, the overall room experience is marked by comfort and convenience.
The hotel maintains a clean and inviting environment, with numerous reviews applauding the spotless rooms and the efforts of the responsive housekeeping staff. Minor suggestions for improvement, such as addressing water marks on walls, do not detract from the overall impression of cleanliness and comfort.
A remarkable and friendly staff contributes significantly to the positive guest experience at 22Land Classic Suites. Their cheerfulness and efficiency, coupled with a warm willingness to assist, are frequently highlighted. Despite some limitations in English proficiency, the staff's attentiveness and readiness to help ensure guests feel well cared for.
Comfortable beds are a notable aspect of the hotel stay, with king-sized and deluxe room beds often praised for ensuring restful nights. While some guests note the firmness or age of certain mattresses, the overall comfort of the beds remains a favorable aspect.
In summary, 22Land Classic Suites is appreciated for its tranquil location, modern and comfortable rooms, cleanliness, and exceptional staff service, offering guests a delightful experience during their stay in Hanoi.
InterContinental Hanoi Landmark72 by IHG, is a high-end hotel located outside of the busy Old Quarter, providing a peaceful oasis away from the tourist crowds. While some guests note that it may not be the most convenient location for sightseeing, others appreciate the hotel's modern facilities and calm atmosphere. The breakfast receives glowing reviews from guests with top-notch and wonderful options and friendly staff adding to the experience. The guest rooms start on the 63rd floor, offering stunning views of the city skyline and are large, impeccably clean and comfortable. The staff receives high praise from guests with many describing them as friendly, kind, extremely helpful and professional. Overall, the hotel provides a comfortable and convenient stay with top-notch service.
The JW Marriott Hotel Hanoi is a top choice for travelers looking for a luxurious and comfortable stay in Hanoi. The hotel's buffet breakfast is highly praised by guests for its quality and variety with many calling it the best buffet they've had in the city. The rooms are modern, spacious and well-designed with beautiful views even on air-polluted days. The hotel's cleanliness is also a highlight with many guests calling it the cleanest hotel they've ever stayed in. The staff is described as remarkable, courteous, helpful and dedicated to their guests' comfort and satisfaction with many guests mentioning specific employees by name. Overall, the JW Marriott Hotel Hanoi is a great option for travelers looking for a clean, comfortable and luxurious stay in Hanoi.