City Express by Marriott Veracruz
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Summary of reviewsCity Express by Marriott Veracruz is celebrated for its prime location. Guests appreciate its strategic placement between Boca del Río and Veracruz, providing convenient access to serene beaches, restaurants and shopping centers. The hotel’s beachfront position offers stunning ocean views and is ideal for both leisure and business travelers, due to its proximity to the World Trade Center and various local attractions. Safety and ease of exploration further enhance the overall appeal, making it a top choice for many visitors.
Breakfast at the hotel, which is included in the room price, is generally deemed satisfactory. Guests enjoy the variety and taste of the offerings with friendly staff enhancing the dining experience. Although the breakfast menu can be repetitive and the dining area crowded during peak seasons, the convenience and affordability of this included meal remain appreciated.
The dining experience at the hotel, particularly for dinner, receives mixed reviews. While the peaceful ambiance is a positive, the limited and repetitive menu options and occasional issues with food quality suggest room for improvement. Some guests find the food delicious, however, the absence of a proper restaurant and the need for better meal service remain recurring themes.
Rooms at City Express by Marriott Veracruz are praised for their comfort, cleanliness and amenities, particularly the ocean view rooms. However, issues such as small room size, air conditioning problems and inconsistent maintenance can detract from the experience. Despite these challenges, supportive staff and overall cleanliness contribute to a satisfactory stay for many guests.
Cleanliness reviews are mixed: many guests commend the clean rooms and well-maintained facilities, while others point out neglected areas, dirty bathrooms and issues like musty smells. Reports of inconsistent cleaning services and occasional sightings of pests indicate a need for more stringent housekeeping practices.
The hotel's staff consistently earns high marks for their kindness and professionalism. Guests frequently note the attentiveness and helpfulness of the personnel, which significantly enhances the overall guest experience. However, occasional lapses in reception service and cleaning schedules are noted.
The WiFi service at the hotel delivers mixed experiences. While some guests experience fast internet, others report poor connectivity, particularly in their rooms or on higher floors. This inconsistency suggests an area that could use improvement.
The gym is practical, offering basic amenities suitable for light exercise, although issues like lack of air conditioning and limited equipment are mentioned. The pool area receives praise for cleanliness and maintenance, yet some guests find it cold and occasionally dirty. Improvements in water temperature and overall maintenance would elevate the experience.
Beach access is a standout feature with many guests enjoying the proximity and scenic views. However, access can be challenging due to rocky areas and improvements in beach facilities would enhance the experience. Despite these challenges, the beachfront ambiance remains a notable highlight.
Parking at the hotel faces criticism for its insufficiency. The limited number of spaces often fails to meet demand, indicating a need for better parking solutions.
In summary, City Express by Marriott Veracruz offers a convenient and scenic stay with excellent service and clean amenities. Some areas, such as dining variety, room maintenance and WiFi consistency, could benefit from improvements to better meet guest expectations.
Categories
Breakfast at the hotel, which is included in the room price, is generally deemed satisfactory. Guests enjoy the variety and taste of the offerings with friendly staff enhancing the dining experience. Although the breakfast menu can be repetitive and the dining area crowded during peak seasons, the convenience and affordability of this included meal remain appreciated.
The dining experience at the hotel, particularly for dinner, receives mixed reviews. While the peaceful ambiance is a positive, the limited and repetitive menu options and occasional issues with food quality suggest room for improvement. Some guests find the food delicious, however, the absence of a proper restaurant and the need for better meal service remain recurring themes.
Rooms at City Express by Marriott Veracruz are praised for their comfort, cleanliness and amenities, particularly the ocean view rooms. However, issues such as small room size, air conditioning problems and inconsistent maintenance can detract from the experience. Despite these challenges, supportive staff and overall cleanliness contribute to a satisfactory stay for many guests.
Cleanliness reviews are mixed: many guests commend the clean rooms and well-maintained facilities, while others point out neglected areas, dirty bathrooms and issues like musty smells. Reports of inconsistent cleaning services and occasional sightings of pests indicate a need for more stringent housekeeping practices.
The hotel's staff consistently earns high marks for their kindness and professionalism. Guests frequently note the attentiveness and helpfulness of the personnel, which significantly enhances the overall guest experience. However, occasional lapses in reception service and cleaning schedules are noted.
The WiFi service at the hotel delivers mixed experiences. While some guests experience fast internet, others report poor connectivity, particularly in their rooms or on higher floors. This inconsistency suggests an area that could use improvement.
The gym is practical, offering basic amenities suitable for light exercise, although issues like lack of air conditioning and limited equipment are mentioned. The pool area receives praise for cleanliness and maintenance, yet some guests find it cold and occasionally dirty. Improvements in water temperature and overall maintenance would elevate the experience.
Beach access is a standout feature with many guests enjoying the proximity and scenic views. However, access can be challenging due to rocky areas and improvements in beach facilities would enhance the experience. Despite these challenges, the beachfront ambiance remains a notable highlight.
Parking at the hotel faces criticism for its insufficiency. The limited number of spaces often fails to meet demand, indicating a need for better parking solutions.
In summary, City Express by Marriott Veracruz offers a convenient and scenic stay with excellent service and clean amenities. Some areas, such as dining variety, room maintenance and WiFi consistency, could benefit from improvements to better meet guest expectations.
Beachfront Hotel
This hotel boasts a beachfront setting and modern, clean accommodations. It is well-regarded for its location and modern amenities. The hotel provides easy access to the beach, making it a convenient option for beachgoers.
Hotel near The Beach
This modern hotel is ideally located on the beachfront, and offers a free continental breakfast.
Hotel near Nightlife Spots
Located in Boca del Río on Prol Blv. Avila Camacho, this hotel offers a convenient base for exploring the nightlife in Boca del Rio. It's a practical choice for those interested in local entertainment.
Business Hotel
City Express by Marriott Veracruz provides standard business amenities and services. It is suitable for short business trips.
Hotel with Parking
City Express hotels, now part of Marriott Bonvoy, are known for offering essential amenities including on-site parking for guests.
Accessible Hotel
This hotel offers accessible on-site parking and has elevators. Accessible routes from the public entrance to common areas, including the pool, business center, and fitness center, are available.
Hotel with Gym
City Express by Marriott Veracruz includes a fitness center. It is a convenient option for travelers wanting to stay active.
4-Star Hotel
This hotel offers practical and comfortable accommodations with essential amenities. Its location in Boca del Rio provides easy access to nearby attractions and business areas.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Panoramic View Pool Outdoor Pool
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Guest Reviews
City Express by Marriott Veracruz is highly praised for its exceptional location. Guests appreciate that the hotel is conveniently situated between Boca del Río and the port city of Veracruz, making it a midpoint for easy exploration of both areas. The hotel’s beachfront position provides direct access to tranquil, clean beaches and stunning ocean views. It is also centrally located on a coastal road that connects guests to nearby restaurants, shopping centers and attractions like the Complejo Acuático Leyes De Reforma and Turtle Beach.
The proximity to key spots allows for pleasant walks and guests feel safe strolling around the area at any time. The hotel’s strategic placement offers both sea views and close connections to local amenities, such as the World Trade Center and various dining options. Its seamless beach access adds to the allure, making it a favored spot for those seeking convenience and scenic beauty.
The combination of excellent service, cleanliness and comfortable facilities further enhances the appeal of staying here. Whether in town for business or leisure, the location of City Express by Marriott Veracruz is frequently highlighted as a standout feature, ensuring a practical and enjoyable stay for all types of travelers.
City Express by Marriott Veracruz offers a complimentary breakfast included in the room price, which guests generally find satisfactory and a convenient addition to their stay. Many reviewers appreciate the delicious and adequate nature of the breakfast, praising its variety and the attentive staff managing the buffet. The breakfast is frequently described as simple but tasty with some noting options like eggs and chilaquiles being a regular feature.
However, there are consistent concerns from guests about the limited variety and repetitive nature of the breakfast over multiple days. Some guests feel that the quality of certain items, such as juices and staple dishes, could improve. The prevalent use of disposable plates and cutlery generates negative feedback, as does the crowded and insufficient dining space during peak seasons, making breakfast a chaotic experience for some.
Despite these criticisms, the inclusion of breakfast is often highlighted as a positive aspect, especially considering the affordability and convenience it provides. A few guests suggest offering a premium breakfast option or introducing more variety, including regional dishes, to enhance the overall experience. Overall, while the breakfast serves its basic purpose well, there is room for improvement to better meet the expectations of all guests.
City Express by Marriott Veracruz offers a rather mixed dining experience. While the hotel's quiet ambiance provides a peaceful environment for meals and overall satisfaction with dinner is noted, there are several areas for improvement. Guests have highlighted the need for a more varied and extensive menu, expressing that the current offerings are limited and repetitive. Additionally, the quality of food, particularly from room service, has garnered criticism with some guests finding it unappetizing.
The absence of a proper restaurant and the basic nature of the dining area also contribute to the less than stellar dining experience. Issues like running out of food at the poolside snack service and insufficient variety at breakfast further emphasize the need for better food management and menu planning.
Despite these shortcomings, some guests did find the food to be delicious, although consistency seems to be an issue. Enhancing the variety and quality of meals, along with ensuring better meal service, could significantly elevate the dining experience at this hotel. Guests appreciate the efforts of staff, like the security guard saving parking spots, suggesting that with some improvements, dining at City Express by Marriott Veracruz could become a more enjoyable experience.
City Express by Marriott Veracruz offers a mix of experiences when it comes to its rooms. Guests consistently praised the comfort, cleanliness and spaciousness of many rooms. Several guests found the rooms to be well-equipped with amenities such as refrigerators, microwaves, hair dryers and cable TV. The ocean view rooms were particularly appreciated for their stunning vistas.
However, there are notable issues that frequently come up in reviews. Many rooms were described as being very small with some guests finding them cramped for larger parties. There's also a recurring mention of air conditioning problems, including noise and water leakage, which detracted from the comfort for several visitors. Ventilation issues also made some rooms feel damp and musty. Room maintenance and cleanliness seem inconsistent with reports of dirty or musty-smelling rooms, as well as delayed or infrequent cleaning services.
Guests also noted some minor but persistent inconveniences: unreliable key cards, wet and slippery floors and small or insufficient closet space. The windows often can’t be opened, which added to the feeling of stuffiness in some rooms. Moreover, the size and noise levels of the rooms – due to both external and internal factors like air conditioning units – were commonly mentioned as areas needing improvement.
Despite these setbacks, many guests had a satisfactory stay, highlighting the comfort of the beds and the overall cleanliness of the hotel. The accessibility to and views of the beach added considerable value to their experience. The friendly staff often received compliments, although some felt that service during breakfast and room changes could be improved.
In summary, while City Express by Marriott Veracruz has many positive aspects, it also has a number of areas that need addressing to ensure a more consistently comfortable experience for all their guests.
City Express by Marriott Veracruz offers a mixed experience when it comes to the comfort of their beds. On the positive side, many guests found the beds to be very comfortable, describing them as comfortable, pleasant and even perfect for a good night's rest. The mattresses have been praised for their comfort, contributing to an enjoyable and peaceful sleep. Several guests specifically highlighted that the beds were super comfortable and clean, providing a commendable level of comfort.
However, issues with the pillows were recurrent in the feedback. A number of guests found the pillows to be too soft, quite small, uncomfortable and somewhat old, impacting the overall sleep experience. Additionally, some guests noted that the pillows and blankets occasionally smelled damp, which detracted from the otherwise positive comfort of the beds.
Contrasting the generally comfortable mattresses, there were mentions of hard mattresses and smaller than expected bed sizes with some guests finding the beds too firm or noisy. Concerns about bed size and the deteriorated condition of some mattresses were also mentioned, suggesting an inconsistency in bed quality across different rooms.
Room conditions and additional factors such as noisy air conditioning and the smell of the bed linens also affected the overall experience for some guests. Despite these issues, the overall sentiment towards the beds leaned more positively, thanks to the comfort and cleanliness that many visitors enjoyed.
The reviews of 'City Express by Marriott Veracruz' reveal mixed sentiments regarding cleanliness. On the positive side, many guests appreciated the clean rooms, spotless daily upkeep and the overall cleanliness of certain facilities. Specific mentions highlighted clean towels, well-maintained clean rooms and a pleasingly clean pool area.
However, numerous reviews highlight significant issues. The general upkeep and maintenance of the hotel appear to be lacking with reports of dirty bathrooms, neglected pool areas and unclean public restrooms. There were also frequent mentions of damp smells, dirty windows and instances of dirt and trash in rooms. The cleaning schedules were sometimes inconvenient and the overall attention to cleanliness was considered subpar by several guests. Notably, instances of cockroach sightings and unhygienic conditions in various areas further marred guests' experiences.
While some guests found the cleanliness satisfactory or even excellent in parts, the recurring theme suggests a pressing need for improved maintenance and more rigorous housekeeping practices to meet guest expectations consistently.
City Express by Marriott Veracruz garners numerous positive reviews for its exceptional service provided by its staff. Guests frequently describe the staff as kind, friendly and very attentive. The hotel’s personnel are commended for their professionalism and respectfulness, creating a welcoming and pleasant atmosphere for visitors. Whether at check-in, during meals or throughout the stay, employees deliver polite and professional service, often going out of their way to accommodate guest needs. Specific praise is given to staff members like Pavel and Silvia, who are noted for their excellent attention.
Most interactions with the hotel staff leave guests feeling well-cared-for and valued with housekeeping and kitchen teams receiving particular mentions for their attentiveness and helpfulness. Despite these overwhelmingly positive experiences, some guests have reported negative interactions, especially at the reception. Issues such as slow check-in processes, occasional rudeness and a lack of engagement by some receptionists have been noted.
Cleaning services and maintenance occasionally fall short with early wake-ups by cleaning staff and neglected areas being mentioned. Nonetheless, the overall sentiment toward the staff's kindness and helpfulness remains strong, significantly enhancing the overall guest experience at the hotel.
City Express by Marriott Veracruz, despite its excellent location and clean rooms, has had mixed reviews when it comes to its WiFi service. Guests have praised the hotel for its fast internet at times, yet many reported issues such as poor or non-existent connections in their rooms with some needing to go near the pool for a better signal. The WiFi service was described as average and in need of improvement, frequently bogged down by too many connections and sometimes not working at all, especially on higher floors. While some experienced a good internet signal, the overall consensus indicates that the hotel could benefit from addressing the inconsistencies in their WiFi service to enhance guest satisfaction.
The gym at City Express by Marriott Veracruz is described as practical, providing basic functionality for guests looking to maintain their fitness routines. However, it is noted that the gym may experience access issues and lacked air-conditioning during some visits. While the space is considered small and may not be well-equipped for more intensive workouts, it offers a convenient option for those seeking simple exercise amenities during their stay.
City Express by Marriott Veracruz features a pool that receives mixed feedback from its guests. Positively, the pool area is often praised for being clean, well-maintained and of a functional and suitable size. Guests have noted that the water temperature is generally pleasant, making it an inviting spot to relax. The pool area also boasts a nice green space next to it, adding to the ambiance.
However, some guests have pointed out that the pool tends to get dirty quickly, accumulating grass, trash and even beer bottles. There are also mentions of the water becoming murky and cloudy with complaints about low maintenance. Additionally, many guests have found the pool water to be quite cold, which can be uncomfortable despite the warm weather. The pool's cleanliness and maintenance need improvement with some areas appearing unclean and the water temperature being inconsistent.
The size of the pool also garners mixed reviews; while some find it sufficiently large, others view it as too small and often crowded. Additionally, the pool's operating hours are restrictive and the availability of sunbeds and pool towels is limited, impacting the overall experience.
In summary, while the pool at City Express by Marriott Veracruz has its appealing aspects, including a pleasant temperature and clean areas, issues with cleanliness and maintenance, as well as its cold water, restrict its overall enjoyment for many guests.
City Express by Marriott Veracruz offers an advantageous location with several highlighted features regarding the beach. Many guests appreciated the direct proximity to the sea, enjoying the beautiful sea views directly from their rooms and the tranquil beachfront ambiance. There is frequent mention of easy access to the beach, which is straightforward for most.
However, the experience is somewhat mixed when it comes to the quality and accessibility of the beach itself. While some guests found the beach to be clean and well-maintained, others felt that access was challenging due to rocky areas and reported zones that are difficult to navigate. The beach area does offer a clear and tranquil environment, providing a relaxing seafront experience for visitors.
Access to the beach is noted by many as being through the hotel, although some pointed out that at times it can be restrictive and not suitable for people with disabilities due to stairs and rocks. Despite these challenges, the beachfront’s direct and easy access from the hotel is generally favored.
The hotel’s beachfront is small but appreciated by those seeking a closer connection to the sea. Visitors also mentioned the need for more beach facilities like tables, chairs and loungers to enhance the beach experience. Moreover, some reviews underline a discrepancy in the advertised beach access, suggesting moments where access was either closed or not as expected, impacting their overall experience.
In summary, while the hotel's beach access receives praise for its convenience and clean environment, potential guests should be prepared for certain access limitations and varying beach conditions.
City Express by Marriott Veracruz offers a parking experience that leaves room for improvement. Although the parking is accessible, it is often insufficient to meet guests' demands. Many reviews highlight the limited number of parking spaces, leading to the lot filling up quickly, especially at night. The parking area is described as being very small and often narrow, making maneuvering difficult, particularly in the underground section.
Some guests noted the parking lot's neglected appearance and the poorly-maintained parking gate. Others mentioned the lack of personnel to oversee the parking area, resulting in vehicles being parked haphazardly. There's also a need for better control over parking space allocation.
Despite a few reviews mentioning that parking was good or sufficient, the overall consensus suggests a need for improvement. In some instances, guests had to resort to street parking or park next to the hotel due to the limited parking capacity. Even though the parking lot is covered, its small size and limited capacity frequently pose challenges for guests.
City Express by Marriott Veracruz offers guests a taste of the city's inviting nightlife with several bars and restaurants easily accessible from the hotel, some located right next to it. Visitors can also enjoy a pleasant walk along the boulevard. However, the nightlife ambiance is not present within the hotel's main lobby and other spaces and the rooms may not suit those looking for an immersive nightlife experience. Additionally, some guests experienced disturbance from nightclub noise, which affected their ability to rest. For those seeking a scenic view, the hotel does provide lovely sea views.
City Express by Marriott Veracruz stands out as a commendable four-star hotel offering modern facilities and a strong value for money. Guests frequently emphasize the cleanliness and tidiness of the rooms, describing them as comfortable and neat. The hotel provides good service across the board and the professional staff ensure a pleasant stay. One of the highlights for many visitors is the very fast internet, reflecting the establishment’s attention to essential amenities.
Although the basic amenities meet four-star expectations, some reviews mention occasional shortcomings, like the absence of hot water and areas needing improved cleanliness. Breakfast quality also appears to have room for enhancement with a few guests suggesting a better menu and food options. Despite these minor issues, the overall experience remains positive, making it a great place to stay with reasonable prices reflective of its location and service quality.
City Express by Marriott Veracruz is a solid choice for business travelers, hosting a variety of business events and offering dedicated facilities such as meeting rooms and a business center. Guests find the hotel's location highly convenient, particularly praising its beachfront position which also allows easy access to nearby attractions.
The hotel maintains high standards of cleanliness across all areas which contributes to a pleasant and comfortable stay. Rooms are described as clean, quiet and well-maintained with good air conditioning, making them suitable for both rest and productivity. The overall quality of the rooms is frequently noted with many guests emphasizing their satisfaction.
Additionally, the hotel provides valuable amenities for business guests, including round-the-clock café services and attentive staff. The buffet service and general cleanliness also receive positive mentions. However, it's worth noting that some reviews suggest the hotel might not be the best fit for family vacations.
In summary, City Express by Marriott Veracruz delivers a reliable and efficient environment for business travelers, thanks to its clean facilities, prime location and supportive business services.
City Express by Marriott Veracruz offers a generally accessible experience for guests with disabilities, highlighted by its clean and quiet environment, pleasant stays and good rooms. The hotel's accessible pool stands out as a positive feature. Additionally, although the route to the beach requires navigating stairs, which might be challenging for people with mobility issues, some areas of the hotel are still described as accessible, including rooms with usable elements designed for the disabled.
However, the hotel's accessibility is somewhat limited by several factors. The absence of ramps and the difficult navigation of the lobby for disabled guests are notable concerns. Parking accessibility is another significant issue with reviews citing no available accessible parking spaces and challenges in the parking area. Despite these drawbacks, the hotel maintains a clean and pleasant atmosphere, making it a viable option for many travelers, but those with specific accessibility needs might find some areas lacking.
The outdoor pool at City Express by Marriott Veracruz receives mixed reviews from guests. Many guests appreciate the pool's cleanliness and mention that it is well-maintained and functional. The pool is noted for its spaciousness and comfortable water temperature, which some guests find enjoyable. It's also mentioned as being open at night, providing an opportunity for late swims.
However, there are some areas that could use improvement. A few reviewers pointed out that the pool water can get dirty later in the day and that it occasionally lacks adequate cleaning. Some also felt that the pool area could benefit from more shade. Access to the pool and beach was also mentioned as inconvenient by some.
In summary, while the pool at City Express by Marriott Veracruz is generally appreciated for its size, cleanliness and water temperature, there are aspects like maintenance and accessibility that could be enhanced to improve the overall guest experience.
City Express by Marriott Veracruz boasts a prime beachfront location with stunning ocean views that guests frequently appreciate. Nestled right on the beach, the hotel offers direct seaside views, allowing visitors to relish the sight of the vast ocean from various vantage points. Many reviews highlight the hotel's proximity to the sea, praising the accessibility from the pool area directly to the beach and the beautiful vistas available from the windows.
Despite its enviable position on the first line of the beach, some guests noted that the beach access could be better maintained with mentions of limited beachfront access and sections of the beach being closed off or full of large rocks. However, the combination of the excellent ocean views and the serene seaside environment makes this hotel a desirable location for those looking to enjoy a coastal retreat. While balconies are not available, the overall beachfront setting and proximity to the sea remain key highlights for guests.
Location Show Map
Location
The proximity to key spots allows for pleasant walks and guests feel safe strolling around the area at any time. The hotel’s strategic placement offers both sea views and close connections to local amenities, such as the World Trade Center and various dining options. Its seamless beach access adds to the allure, making it a favored spot for those seeking convenience and scenic beauty.
The combination of excellent service, cleanliness and comfortable facilities further enhances the appeal of staying here. Whether in town for business or leisure, the location of City Express by Marriott Veracruz is frequently highlighted as a standout feature, ensuring a practical and enjoyable stay for all types of travelers.
Breakfast
However, there are consistent concerns from guests about the limited variety and repetitive nature of the breakfast over multiple days. Some guests feel that the quality of certain items, such as juices and staple dishes, could improve. The prevalent use of disposable plates and cutlery generates negative feedback, as does the crowded and insufficient dining space during peak seasons, making breakfast a chaotic experience for some.
Despite these criticisms, the inclusion of breakfast is often highlighted as a positive aspect, especially considering the affordability and convenience it provides. A few guests suggest offering a premium breakfast option or introducing more variety, including regional dishes, to enhance the overall experience. Overall, while the breakfast serves its basic purpose well, there is room for improvement to better meet the expectations of all guests.
Dinner
The absence of a proper restaurant and the basic nature of the dining area also contribute to the less than stellar dining experience. Issues like running out of food at the poolside snack service and insufficient variety at breakfast further emphasize the need for better food management and menu planning.
Despite these shortcomings, some guests did find the food to be delicious, although consistency seems to be an issue. Enhancing the variety and quality of meals, along with ensuring better meal service, could significantly elevate the dining experience at this hotel. Guests appreciate the efforts of staff, like the security guard saving parking spots, suggesting that with some improvements, dining at City Express by Marriott Veracruz could become a more enjoyable experience.
Rooms
However, there are notable issues that frequently come up in reviews. Many rooms were described as being very small with some guests finding them cramped for larger parties. There's also a recurring mention of air conditioning problems, including noise and water leakage, which detracted from the comfort for several visitors. Ventilation issues also made some rooms feel damp and musty. Room maintenance and cleanliness seem inconsistent with reports of dirty or musty-smelling rooms, as well as delayed or infrequent cleaning services.
Guests also noted some minor but persistent inconveniences: unreliable key cards, wet and slippery floors and small or insufficient closet space. The windows often can’t be opened, which added to the feeling of stuffiness in some rooms. Moreover, the size and noise levels of the rooms – due to both external and internal factors like air conditioning units – were commonly mentioned as areas needing improvement.
Despite these setbacks, many guests had a satisfactory stay, highlighting the comfort of the beds and the overall cleanliness of the hotel. The accessibility to and views of the beach added considerable value to their experience. The friendly staff often received compliments, although some felt that service during breakfast and room changes could be improved.
In summary, while City Express by Marriott Veracruz has many positive aspects, it also has a number of areas that need addressing to ensure a more consistently comfortable experience for all their guests.
Beds
However, issues with the pillows were recurrent in the feedback. A number of guests found the pillows to be too soft, quite small, uncomfortable and somewhat old, impacting the overall sleep experience. Additionally, some guests noted that the pillows and blankets occasionally smelled damp, which detracted from the otherwise positive comfort of the beds.
Contrasting the generally comfortable mattresses, there were mentions of hard mattresses and smaller than expected bed sizes with some guests finding the beds too firm or noisy. Concerns about bed size and the deteriorated condition of some mattresses were also mentioned, suggesting an inconsistency in bed quality across different rooms.
Room conditions and additional factors such as noisy air conditioning and the smell of the bed linens also affected the overall experience for some guests. Despite these issues, the overall sentiment towards the beds leaned more positively, thanks to the comfort and cleanliness that many visitors enjoyed.
Cleanliness
However, numerous reviews highlight significant issues. The general upkeep and maintenance of the hotel appear to be lacking with reports of dirty bathrooms, neglected pool areas and unclean public restrooms. There were also frequent mentions of damp smells, dirty windows and instances of dirt and trash in rooms. The cleaning schedules were sometimes inconvenient and the overall attention to cleanliness was considered subpar by several guests. Notably, instances of cockroach sightings and unhygienic conditions in various areas further marred guests' experiences.
While some guests found the cleanliness satisfactory or even excellent in parts, the recurring theme suggests a pressing need for improved maintenance and more rigorous housekeeping practices to meet guest expectations consistently.
Staff
Most interactions with the hotel staff leave guests feeling well-cared-for and valued with housekeeping and kitchen teams receiving particular mentions for their attentiveness and helpfulness. Despite these overwhelmingly positive experiences, some guests have reported negative interactions, especially at the reception. Issues such as slow check-in processes, occasional rudeness and a lack of engagement by some receptionists have been noted.
Cleaning services and maintenance occasionally fall short with early wake-ups by cleaning staff and neglected areas being mentioned. Nonetheless, the overall sentiment toward the staff's kindness and helpfulness remains strong, significantly enhancing the overall guest experience at the hotel.
Wi-Fi
Gym
Pool
However, some guests have pointed out that the pool tends to get dirty quickly, accumulating grass, trash and even beer bottles. There are also mentions of the water becoming murky and cloudy with complaints about low maintenance. Additionally, many guests have found the pool water to be quite cold, which can be uncomfortable despite the warm weather. The pool's cleanliness and maintenance need improvement with some areas appearing unclean and the water temperature being inconsistent.
The size of the pool also garners mixed reviews; while some find it sufficiently large, others view it as too small and often crowded. Additionally, the pool's operating hours are restrictive and the availability of sunbeds and pool towels is limited, impacting the overall experience.
In summary, while the pool at City Express by Marriott Veracruz has its appealing aspects, including a pleasant temperature and clean areas, issues with cleanliness and maintenance, as well as its cold water, restrict its overall enjoyment for many guests.
Beach
However, the experience is somewhat mixed when it comes to the quality and accessibility of the beach itself. While some guests found the beach to be clean and well-maintained, others felt that access was challenging due to rocky areas and reported zones that are difficult to navigate. The beach area does offer a clear and tranquil environment, providing a relaxing seafront experience for visitors.
Access to the beach is noted by many as being through the hotel, although some pointed out that at times it can be restrictive and not suitable for people with disabilities due to stairs and rocks. Despite these challenges, the beachfront’s direct and easy access from the hotel is generally favored.
The hotel’s beachfront is small but appreciated by those seeking a closer connection to the sea. Visitors also mentioned the need for more beach facilities like tables, chairs and loungers to enhance the beach experience. Moreover, some reviews underline a discrepancy in the advertised beach access, suggesting moments where access was either closed or not as expected, impacting their overall experience.
In summary, while the hotel's beach access receives praise for its convenience and clean environment, potential guests should be prepared for certain access limitations and varying beach conditions.
Parking
Some guests noted the parking lot's neglected appearance and the poorly-maintained parking gate. Others mentioned the lack of personnel to oversee the parking area, resulting in vehicles being parked haphazardly. There's also a need for better control over parking space allocation.
Despite a few reviews mentioning that parking was good or sufficient, the overall consensus suggests a need for improvement. In some instances, guests had to resort to street parking or park next to the hotel due to the limited parking capacity. Even though the parking lot is covered, its small size and limited capacity frequently pose challenges for guests.
Nightlife
4 Star
Although the basic amenities meet four-star expectations, some reviews mention occasional shortcomings, like the absence of hot water and areas needing improved cleanliness. Breakfast quality also appears to have room for enhancement with a few guests suggesting a better menu and food options. Despite these minor issues, the overall experience remains positive, making it a great place to stay with reasonable prices reflective of its location and service quality.
Business
The hotel maintains high standards of cleanliness across all areas which contributes to a pleasant and comfortable stay. Rooms are described as clean, quiet and well-maintained with good air conditioning, making them suitable for both rest and productivity. The overall quality of the rooms is frequently noted with many guests emphasizing their satisfaction.
Additionally, the hotel provides valuable amenities for business guests, including round-the-clock café services and attentive staff. The buffet service and general cleanliness also receive positive mentions. However, it's worth noting that some reviews suggest the hotel might not be the best fit for family vacations.
In summary, City Express by Marriott Veracruz delivers a reliable and efficient environment for business travelers, thanks to its clean facilities, prime location and supportive business services.
Accessible
However, the hotel's accessibility is somewhat limited by several factors. The absence of ramps and the difficult navigation of the lobby for disabled guests are notable concerns. Parking accessibility is another significant issue with reviews citing no available accessible parking spaces and challenges in the parking area. Despite these drawbacks, the hotel maintains a clean and pleasant atmosphere, making it a viable option for many travelers, but those with specific accessibility needs might find some areas lacking.
Outdoor Pool
However, there are some areas that could use improvement. A few reviewers pointed out that the pool water can get dirty later in the day and that it occasionally lacks adequate cleaning. Some also felt that the pool area could benefit from more shade. Access to the pool and beach was also mentioned as inconvenient by some.
In summary, while the pool at City Express by Marriott Veracruz is generally appreciated for its size, cleanliness and water temperature, there are aspects like maintenance and accessibility that could be enhanced to improve the overall guest experience.
Beachfront
Despite its enviable position on the first line of the beach, some guests noted that the beach access could be better maintained with mentions of limited beachfront access and sections of the beach being closed off or full of large rocks. However, the combination of the excellent ocean views and the serene seaside environment makes this hotel a desirable location for those looking to enjoy a coastal retreat. While balconies are not available, the overall beachfront setting and proximity to the sea remain key highlights for guests.
Yes, City Express by Marriott Veracruz has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at City Express by Marriott Veracruz.
No, City Express by Marriott Veracruz doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Veracruz.
Yes, City Express by Marriott Veracruz has a gym.
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