Hotel Delfines - a 2 calles del Acuario Veracruz

Veracruz 19.18773400, -96.12517000 , Avenida 16 De Septiembre 1863 (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Delfines stands out for its phenomenal location, garnering frequent praise for its proximity to the beach, Veracruz Aquarium, the malecon and numerous local attractions. Guests appreciate the convenience of nearby public transportation, main avenues and local amenities, making it perfect for tourists and families. The hotel is also lauded for its reasonable cost, which many find to provide excellent value for money. The private parking facilities add an extra layer of convenience, enhancing the overall stay experience.

The breakfast offerings, while receiving mixed reviews, are noted for being tasty by some guests but could use more variety and better communication about what's included. Guests willing to pay a bit more for the buffet option often find it worthwhile. The dining facilities, though limited, feature a restaurant praised for its quality cuisine, despite the occasional challenge of wait times due to the restaurant's size and limited menu offerings.

When it comes to room quality, guests' experiences vary significantly. Many describe the rooms as clean, spacious and comfortable with the added benefit of balconies offering stunning sea views. However, inconsistencies arise with some rooms reported as small, dark and requiring better maintenance. The hotel's cleanliness is frequently highlighted with guests appreciating the spotless conditions and friendly staff. Specific staff members, such as Mrs. Matilde in housekeeping, receive special recognition for their exceptional service. Yet, there are isolated negative encounters with some reception staff which impact overall guest satisfaction.

Family travel is well-accommodated at Hotel Delfines with facilities and furniture functional and meeting family needs. The hotel's peaceful and smoke-free environment, along with its proximity to the beach, contributes to an enjoyable family-friendly atmosphere.

WiFi receives mixed reviews with some guests experiencing excellent connection speeds while others report significant issues with connectivity and consistency.

Lastly, the hotel’s secure, spacious and well-maintained parking facilities receive consistent praise, contributing to a comfortable and worry-free stay. However, the quality of beds is an area mentioned for improvement, as many guests find them uncomfortable, signaling a need for better mattresses and linens to enhance overall comfort.

In summary, Hotel Delfines offers a cost-efficient and strategically located option for travelers, emphasizing cleanliness, convenience and friendly service, though some areas such as breakfast variety, room consistency, WiFi connectivity and bedding quality could benefit from further enhancements.
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Hotel near Nightlife Spots
Located on Avenida 16 de Septiembre, this hotel is near the aquarium and some nightlife venues. This location offers a mix of attractions and entertainment.

Hotel with Parking
Parking is included for guests staying at this hotel, ensuring a place to park their car.

Cheap Hotel
Its location near the Veracruz Aquarium makes it ideal for families and tourists interested in visiting the attraction while on a budget. The hotel offers basic amenities for a comfortable stay.

3-Star Hotel
This hotel is located near the Veracruz Aquarium. It offers easy access to local attractions and comfortable accommodations.

Family Friendly Hotel

Accessible Hotel

Room Types
Standard Double Room This air-conditioned room features 2 double beds, cable TV, free Wi-Fi and a private bathroom. Some have a private balcony with sea views. Please note the rate is based on 2 guests. Additional guests will incur in an additional fee (see Hotel Policies).

Standard Triple Room This air-conditioned room features 3 double beds, cable TV, free Wi-Fi and a private bathroom. They are located in a quiet part of the hotel.

Double Room The double room includes a private bathroom equipped with a shower. The unit offers 1 bed.

Guest Reviews
8.5
Very Good
Location
Hotel Delfines boasts an excellent location that continues to garner praise from its guests. Situated just a stone’s throw away from the beach, the hotel offers easy access to the Veracruz Aquarium and numerous dining establishments, making it a perfect spot for tourists and families alike. Many reviews highlight its proximity to key attractions like the boardwalk, the city center and various museums, making it a convenient base for exploring the area.

Guests appreciate the strategic positioning near public transportation and main avenues with convenience stores and pharmacies located on the corners. The hotel is noted for its accessibility, being just minutes away from the malecon and offering easy access to downtown Veracruz. Many have also lauded the cleanliness of the hotel and the friendly, attentive staff, noting that the facilities are decent and clean.

The value for money is frequently mentioned with guests finding the cost reasonable for the outstanding location and good service provided. The hotel's private parking adds an additional layer of convenience for visitors. Even though some reviews mentioned breakfast as being average, the overall sentiment about the location and service remains highly positive.

In sum, Hotel Delfines stands out for its unbeatable location near the beach, aquarium and various local attractions, making it an ideal choice for those looking to enjoy the best of Veracruz.

Breakfast
'Hotel Delfines' offers an array of breakfast options that has garnered mixed reviews from guests. While some praise the breakfast as delicious and complete, many others find it disappointing and lacking in variety. The buffet option, although described as simple and good tasting by some, has been criticized for its limited offerings. There are frequent mentions of the breakfast being basic or minimal with specific complaints about elements such as the fruit platter and the absence of bacon.

Guests who value a substantial morning meal might find the complimentary breakfast insufficient, noting that it sometimes only includes a small snack or a box lunch, which many deem inadequate. However, it’s worth noting that for a bit more money, guests can upgrade their breakfast options, which some find delicious and worthwhile.

Service starts post 7:30 am and the staff's helpful and friendly demeanor has been positively acknowledged, although issues with clarity and consistency on whether breakfast is included in the booking have caused some frustration.

In summary, while some visitors to 'Hotel Delfines' found the breakfast to be tasty and satisfying, others were left wanting more variety and clearer communication regarding what is included. For those looking to get the most out of their morning meal, it may be beneficial to consider upgrading to the buffet option.

Dinner
Hotel Delfines offers a pleasant dining experience that has garnered mixed reviews from guests. For those staying at this establishment, the buffet breakfast is simple yet flavorful, which has been a highlight for many. However, some guests feel it might be more worthwhile to venture outside for breakfast to avoid the additional costs.

The dining facilities at the hotel are regarded as decent and the restaurant service has received positive remarks. The buffet, in particular, stands out for its quality and ability to satisfy guests fully. Many have found the food to be delicious, making the dining aspect a noteworthy part of their stay.

Despite these positive points, the restaurant's size poses a challenge, often leading to extended wait times for a table. Additionally, there's some confusion regarding complimentary dinners and their inclusion in online reservations, which has led to mixed experiences.

It's worth noting that the hotel's cafeteria operates with limited hours and does not offer a broad variety of food, which might be inconvenient for some guests. There is currently no formal dinner service in the dining room, which limits dining options within the hotel, pushing guests to seek meals elsewhere during the evening.

Overall, while the dining areas and services at Hotel Delfines provide a decent and sometimes delightful experience, there are limitations and areas in need of improvements that future guests might want to consider.

Rooms
Hotel Delfines, located conveniently near the beach, offers a mixed experience based on guest reviews. The rooms are generally described as clean, spacious and comfortable, which is ideal for both sleeping and working. Some rooms boast balconies with stunning sea views, allowing guests to watch boats pass by, enhancing their stay. Moreover, the included breakfast is noted to be delicious with flexible menu options, contributing to a family-friendly and smoke-free atmosphere.

However, consistency in room quality seems to be an issue. While some rooms are large and well-appointed, others are described as small, dark and in need of better ventilation. Complaints about cleanliness and maintenance occasionally surface with reports of dirty linens, a lack of toiletries and minor issues like clogged toilets and leaking mini-split air conditioners. Noise can also be a problem, especially for rooms located near busy areas of the hotel.

Despite these inconsistencies, the overall facilities of Hotel Delfines receive positive feedback for being clean and well-maintained. The hotel's location is frequently praised for its accessibility and proximity to the beach. Therefore, while it offers comfort and value, potential guests might want to request specific rooms to ensure a more pleasant stay.

Beds
Hotel Delfines receives mixed feedback from guests regarding the quality of their beds. On the positive side, many guests find the beds to be comfortable, clean and safe with some highlighting specific features like adjustable beds and good pillows. Some visitors appreciate the overall comfort and report having restful nights.

However, there are significant concerns as well. Numerous reviews mention that the beds are uncomfortable with issues ranging from hard or worn-out mattresses to rough sheets and old quilts. Some guests found the mattresses to be of low quality, specifying that they were either too hard or not cleaned properly with instances of dirty socks and even bedbugs reported.

Overall, while some guests have had pleasant experiences, there is a recurring theme of dissatisfaction with the bedding, which suggests that improvements in this area could enhance the overall comfort of the hotel.

Cleanliness
Hotel Delfines receives consistent praise for its cleanliness from its guests, who comment frequently on the spotless condition of both the rooms and the common areas. While some reviews note that the cleaning process can be a bit noisy, the overall sentiment is that the hotel is meticulously maintained. Guests describe their rooms as very clean, comfortable and safe with several specifically mentioning the spacious and organized nature of their accommodations.

The cleanliness and hygiene standards extend beyond the rooms to the entire facility, creating a neat and welcoming environment. Several guests appreciate the friendly staff, who contribute to the hotel's clean and well-kept atmosphere. Matilde, a staff member, receives special thanks for her thorough cleaning efforts.

However, not all reviews are entirely positive—some guests point out areas where the hotel could improve, particularly in the bathrooms, which have occasional issues with cleanliness and odors. There are mentions of dirty elevators, unclean linens, dusty surfaces and even pests, suggesting that attention to these details could enhance the guest experience further.

Despite these occasional drawbacks, the overall impression of Hotel Delfines is one of a well-maintained, hygienic and comfortable place to stay, reflected in numerous comments about the cleanliness and organization of the facilities. Guests leave generally satisfied with the care taken to ensure a clean environment.

Staff
Hotel Delfines boasts largely positive feedback regarding its staff with many guests emphasizing the friendliness and kindness extended throughout their stay. Both the reception and restaurant teams are particularly noted for their excellent attention and accessibility. Numerous guests appreciated the courteous and efficient service, highlighting the staff's welcoming nature and attentive demeanor.

However, there are notable exceptions. A few reviews mention apathetic and rude behavior from certain receptionists, specifically naming individuals like Ivan and Rosario for their lack of professionalism and unhelpful attitudes. These negative encounters seem isolated but are significant enough to impact overall guest satisfaction.

In terms of specific services, the support at the reception stands out with guests praising the kind and helpful employees who make the check-in process smooth. However, there are recurrent complaints about the slow delivery of invoices and occasional lapses in providing adequate dining recommendations nearby.

Despite some hiccups, most reviews agree that the staff at Hotel Delfines contribute significantly to an overall positive experience, ensuring a pleasant stay for many guests. Housekeeping also deserves mention with specific praise for individuals like Mrs. Matilde who go above and beyond to deliver excellent cleaning services.

Wi-Fi
Hotel Delfines has received mixed feedback regarding its WiFi service from guests. Some reviews highlight that the WiFi was excellent and faster, suggesting that there are areas within the hotel where the connection is reliable and meets guests' needs. However, the majority of the comments point to significant issues with the internet. Guests have frequently mentioned that the WiFi does not work correctly with reports of weak reception, slow speeds and an inability to connect at all in some cases. Interruptions in the service were also common with one guest noting that the internet did not work for an entire day. There are mentions of the WiFi network getting saturated, further impacting usability. A few reviews expressed frustration about the WiFi password not being visible and difficulties in getting access. Overall, while there are pockets of good connectivity, many guests have experienced challenges with the hotel's internet, indicating room for improvement in this area.

Parking
Hotel Delfines provides several features that make parking convenient and reliable for guests. One of the standout aspects is the secure nature of the parking, ensuring that guests' vehicles are safe. Access to the parking facilities is generally easy and straightforward, contributing to a hassle-free experience. Guests appreciate that the parking space is spacious and well-maintained, even though the main parking lot is relatively small with additional parking available just a block away to accommodate during high occupancy periods.

Despite occasional concerns about the parking lot filling up quickly during high season, there is always some form of parking available. Guests consistently noted the cleanliness and security of the parking area, which aligns with the hotel's overall commitment to a pleasant and comfortable stay. The parking facility is often praised for its ample space and its role in enhancing the hotel's great location and service qualities.

Family
Hotel Delfines is regarded as a very suitable option for a family trip, offering good installations and functional room furniture that cater to family needs. Guests appreciate its family-friendly atmosphere and the peace and quiet that allow for relaxation after a day of sightseeing. The hotel's facilities are mentioned positively, being close to the beach at about 200 meters away, which adds an element of convenience for families looking for some seaside fun.

The breakfast is noted as sufficient for families, although guests should be aware that children’s meals are not included in the stay. Unique to this hotel is its adaptation for guests needing medical care, ensuring that those with specific health requirements are accommodated seamlessly.

Overall, Hotel Delfines provides a peaceful environment perfect for family rest and distraction while enjoying their vacation.

3 Star
Hotel Delfines offers a good price-quality ratio for travelers. It's a cost-efficient option that generally meets expectations with everything being fine. The installations are praised as appropriate for a three-star hotel and its proximity to the beach, just 200 meters away, is a notable advantage. Guests find the rooms spacious and climate-controlled, contributing to a comfortable stay. Clean and comfortable facilities are highlighted, though it remains a simple hotel. While it aligns well with budget expectations, some guests feel there is room for improvement in service and comfort, particularly regarding the hardness of the beds.


No, Hotel Delfines - a 2 calles del Acuario Veracruz doesn't have any pool.

No, a spa isn't available at Hotel Delfines - a 2 calles del Acuario Veracruz.

No, Hotel Delfines - a 2 calles del Acuario Veracruz doesn't allow dogs.

Yes, parking facilities are available at Hotel Delfines - a 2 calles del Acuario Veracruz.

No, Hotel Delfines - a 2 calles del Acuario Veracruz doesn't have a gym.

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