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Summary of reviewsHoward Johnson by Wyndham Veracruz is highly praised for its prime location, offering easy access to key attractions, the ocean, city center, boardwalk, aquarium and beaches. Many rooms and the pool provide excellent ocean views, adding to the scenic appeal. The staff is commended for their friendliness and helpfulness, contributing to a welcoming atmosphere. The affordable rates and proximity to public transportation make it an attractive choice for travelers looking to explore Veracruz. The breakfast service receives high marks for its delicious, varied and plentiful offerings, enhancing the overall value of the stay.
The hotel's dining experiences, particularly breakfast, earn consistent praise for quality and flavor, though some diners seek more variety. While some rooms are spacious, comfortable and offer lovely sea views, many reviews indicate the need for significant improvements in cleanliness, maintenance and modernization. Despite mixed feedback on the overall room conditions, the hotel's beautiful facilities and attentive service stand out positively.
Cleanliness of the hotel grounds is generally praised, but issues with room upkeep, such as dirt and musty odors, are frequently mentioned. The hotel staff is predominantly described as attentive, friendly and providing excellent service, enhancing the guest experience despite occasional reported rudeness in certain areas.
WiFi service is seen as a significant drawback with many guests experiencing slow speeds and limited connectivity. The rooftop pool receives mixed feedback, praised for the views but criticized for its small size, cold water and occasional cleanliness issues.
Guests appreciate the hotel's proximity to the beach and other waterfront attractions, making it easy to explore the area. Parking is convenient and generally satisfactory, though the small lot and lack of covered options could be improved.
Families find the hotel accommodating with practical facilities and services catering to children and guests with disabilities. Beds receive mixed reviews with numerous complaints about hardness and cleanliness, affecting overall comfort. Some guests believe the hotel lives up to its four-star rating, while others feel there is room for improvement, particularly regarding room conditions.
In summary, Howard Johnson by Wyndham Veracruz offers a convenient location, friendly staff and good dining, but faces challenges with room maintenance, cleanliness and WiFi connectivity that need addressing to enhance guest satisfaction. Show more
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Categories
Hotel near The Beach
Located on Blvd. Manuel Avila Camacho, this hotel offers proximity to the beach. Guests can easily access the beach and enjoy the ocean views.
Family Friendly Hotel
This hotel is equipped with standard amenities that cater to families. Its services and location make it a practical option for travelers with children.
Dog Friendly Hotel
This hotel welcomes pets and makes them feel at home. Attention is given to the dog companions, and pets are generally accepted without extra charge. The hotel's location is convenient for outings with pets.
Business Hotel
This hotel offers meeting and conferencing facilities. It is located minutes from local attractions and the downtown area.
Hotel with Parking
This hotel offers ample free parking and also has valet parking available, providing flexibility for guests who prefer self-parking or the added convenience of valet.
Cheap Hotel
Located in Veracruz, Mexico, Howard Johnson offers budget-friendly accommodations. It features amenities such as an outdoor pool, on-site dining, and free Wi-Fi.
Accessible Hotel
This hotel features wheelchair accessibility throughout its grounds, including handrails in stairways, low-height beds, low-height door locks, and valet for wheelchair-equipped vehicles.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Room Types
Double Room - Non-SmokingThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Presidential Suite - Non-SmokingThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom.
Double Room with Two Double Beds - Accessible/Non-SmokingThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Double Junior Suite - Non-SmokingThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.
Double Master Suite - Non-SmokingThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.
Double Room with Two Double Beds - Non-SmokingThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Double Room with Two Double Beds and Ocean View - Non-SmokingThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
7.2
Good
Location
Howard Johnson by Wyndham Veracruz is situated in a prime spot, earning praise for its close proximity to key attractions and the ocean. Its central location allows guests to easily access the city center, boardwalk, aquarium and beaches, often within walking distance. With excellent ocean views from many of the rooms and the pool, the hotel provides a picturesque backdrop for any stay. Visitors consistently highlight the convenience of nearby public transportation and the variety of activities available in the area. The staff’s friendliness and the added benefit of affordable rates make this hotel a solid choice for travelers looking to explore Veracruz without straying far from their accommodations. Also noteworthy is the basic but delicious breakfast that contributes to the overall value of the stay.
Breakfast
Howard Johnson by Wyndham Veracruz has garnered positive remarks for their breakfast offerings from numerous guests. The recurring theme is the delicious and well-prepared breakfast with many patrons praising the flavor and quality. The breakfast is often described as very good, varied, plentiful and complete with options suitable for an American breakfast, like coffee, bread and main dishes. The service during breakfast also receives commendations for being excellent and attentive.
Guests appreciated the inclusion of breakfast in their stay, noting it as both time-saving and adding value. Despite the general satisfaction, some reviews mentioned the simplicity and lack of variety in the selection, requiring an extra charge for a more extensive buffet option. There were occasional complaints about the logistics and transparency regarding what's included in the complimentary breakfast with some guests experiencing unexpected additional charges.
Overall, Howard Johnson by Wyndham Veracruz earns high marks for its breakfast service, standing out as a highlight of the stay for many guests through its delicious offerings and excellent service.
Dinner
Howard Johnson by Wyndham Veracruz offers a dining experience with consistently high praise for the quality and flavor of its food. Guests frequently mention that the meals are delicious with excellent quality and quantity and the breakfast, in particular, stands out for its freshness and variety. The hamburger menu is notably exquisite, reflecting the care that goes into preparing each dish.
However, the restaurant service receives mixed reviews. Some diners commend the service provided by attentive waitstaff, but others have experienced dissatisfaction, especially during nighttime hours, citing poor service. Additionally, while the food generally impresses, there are occasional disappointments, such as improperly prepared enchiladas.
The menu could benefit from more variety, as noted by the absence of seafood and the restaurant’s policy of offering only a single glass of juice might feel restrictive to some. Despite these issues, the overall consensus highlights the hotel's dining as a strong point with the delicious food leaving a lasting impression on many guests.
Rooms
The guest reviews of the Howard Johnson by Wyndham Veracruz paint a mixed picture of the hotel's rooms. Many guests appreciated the spaciousness of certain rooms, noting that they were very spacious with some even featuring pleasant views of the sea. Comfort was also highlighted for these rooms and the air conditioning helped to maintain a cool atmosphere.
However, the majority of reviews pointed out several issues that mar the overall experience. The rooms are described as old, outdated and in need of refurbishment with numerous guests mentioning maintenance problems like faulty air conditioning units, limited bathroom ventilation and non-operational dryers. Cleanliness was another frequent complaint with guests experiencing dirty floors, dusty furniture and unclean towels upon arrival. A recurring issue was the smell in many rooms; musty, damp or even like cigarette smoke, which detracted from the comfort and enjoyment of the stay.
Additionally, room size varied significantly with several guests finding their accommodations uncomfortably small and narrow, leading to feelings of discomfort and dissatisfaction. There were reports of pests such as ants and cockroaches, which further contributed to the negative perception of the room conditions.
On a positive note, some guests enjoyed the beautiful facilities and the friendly service provided by the staff. Although the rooms and facilities need significant updates, the location and helpful staff were appreciated by those who overviewed their stay. Staff responsiveness to changing sheets and towels was also acknowledged positively.
In summary, while some rooms at Howard Johnson by Wyndham Veracruz offer ample space and lovely views, the general consensus from guest reviews indicates a need for significant improvements in cleanliness, maintenance and modernization of the hotel rooms to meet the expectations associated with the Wyndham brand.
Beds
While staying at Howard Johnson by Wyndham Veracruz, guests frequently remarked on the beds, which were a point of contention. The majority found the beds to be very hard and uncomfortable with numerous reviews emphasizing the rigidity of the mattresses. Some guests even noted the presence of old and worn-out mattresses, adding to the overall discomfort. However, a few reviews did highlight some positives with mentions of comfortable beds and pillows, as well as large double beds and new sheets in certain rooms.
Cleanliness was also a mixed bag; although there were mentions of clean beds, several reviews pointed out issues with dirty and stained sheets and blankets. Comfort levels were described as average by some, but generally overshadowed by complaints of hard and outdated bedding. Additionally, there were sporadic reports of bed bugs, ants and musty smells, which further detracted from the overall sleeping experience.
In conclusion, while a few guests enjoyed their beds at Howard Johnson by Wyndham Veracruz, a significant number encountered issues with bed hardness and cleanliness, suggesting that improvements in these areas could greatly enhance guest satisfaction.
Cleanliness
Howard Johnson by Wyndham Veracruz receives mixed reviews regarding cleanliness. Guests frequently praised the hotel for being clean with many noting that rooms, facilities and entrances were well-maintained and tidy. The hotel's location and attentive cleaning staff were also highlighted as positive aspects.
However, significant concerns were raised as well. Many guests reported issues with dirt, dust, hair and cockroaches in the rooms and common areas. Musty odors and damp-smelling sheets were commonly mentioned and complaints about stained bed linens, dirty towels and bedding were frequent. Some reviews specifically pointed out problems with mold in the shower and bathroom areas. The pool, in particular, was cited as needing more maintenance and cleaning.
While the hotel appears to have clean aspects, recurring issues with overall cleanliness and maintenance suggest that improvements are needed to meet guests' expectations consistently.
Staff
Howard Johnson by Wyndham Veracruz garners a wide spectrum of reviews when it comes to its staff. Predominantly, guests praise the hotel's personnel for their excellent service and attentive nature. Words like "excellent attention," "kind," and "friendly" frequently appear, reflecting positive experiences across various touchpoints in the hotel, from the reception and cleaning crew to restaurant staff. The consistent theme of kindness and helpfulness stands out with multiple mentions of personalized and very attentive service.
However, a minority of guests reported less satisfactory interactions, citing occasional rudeness specifically in the restaurant and at the reception desk. Despite these isolated incidents, the general sentiment about the staff is positive with most guests appreciating their promptness and polite demeanor. The hospitality of the employees receives consistent praise, contributing to a welcoming atmosphere throughout the property.
Overall, while there are a few negative remarks, the staff at Howard Johnson by Wyndham Veracruz are generally commended for their exceptional service, friendliness and eagerness to assist, making guests' stays pleasant and memorable.
Wi-Fi
Howard Johnson by Wyndham Veracruz receives mixed reviews regarding its WiFi service. Guests have frequently experienced issues such as slow speeds, intermittent connectivity and limited access. The WiFi does not reach all rooms effectively, leaving some guests without any connection at all. Many reviewers noted that the WiFi signal was weak, inconsistent and often failed, making it difficult to surf the internet or watch videos on platforms like YouTube. While the hotel advertises WiFi availability, several guests highlighted that the internet service did not meet their expectations, noting problems with both internet and electricity. Additionally, the WiFi was sometimes limited to only two users per room. On the whole, the WiFi service at Howard Johnson by Wyndham Veracruz has been described as notably poor, requiring improvement to meet guest needs.
Pool
The pool at the Howard Johnson by Wyndham Veracruz has garnered mixed reviews from guests. While some praised the lovely view from the rooftop pool and commented on the clean and well-serviced environment, others had notable concerns. Several guests pointed out that the pool is quite small, which makes it excellent for children but less suitable for adults seeking to swim more freely. Additionally, there were recurring mentions of the pool's water being extremely cold and sometimes dirty with instances of it being out of service or under maintenance.
The cleanliness of the pool area also raised concerns for a number of guests, describing the space as neglected and in need of more consistent upkeep. The presence of alcoholic beverages around the pool and the high chlorine content in the water were other points of contention.
Despite these issues, the quick accessibility of the pool and the generally nice ambiance of the pool area were seen as positives. However, the small size and maintenance issues seem to detract from the overall experience, making it clear that improvements are needed to meet guest expectations fully.
Beach
The reviews for Howard Johnson by Wyndham Veracruz highlight its exceptional location, particularly its proximity to the beach and notable attractions like the aquarium and boardwalk. Guests consistently praise the hotel's ocean-facing facilities and the breathtaking views of the sea from their rooms. Many reviews mention the convenience of being able to walk to the beach, harbor and Malecon, making it easy to explore the waterfront area. The closeness to the beach and the fantastic sea views from the hotel's rooms and facilities are recurring themes, contributing to an overall positive impression of the seaside location.
Parking
At Howard Johnson by Wyndham Veracruz, parking receives mixed feedback from guests. One of the positives highlighted is the availability of parking, which is conveniently close by. Guests appreciated the free parking spots and the good valet service that made parking easy and efficient. Additionally, the parking attendant was noted for making guests feel comfortable.
However, some reviews point out limitations, such as a small parking lot and no covered options. There is also mention of only one car being allowed per room and no direct access to parking from the facilities. While the parking lot is present, its limited size and separation from the main hotel are areas that could be improved. Despite these drawbacks, the general sentiment leans towards a satisfactory parking experience.
Family
Howard Johnson by Wyndham Veracruz is a highly recommended destination for families looking for a comfortable and accommodating stay. The hotel offers a distinctly family-friendly atmosphere with excellent service and cleanliness noted by numerous guests. Families will find the facilities to be both practical and enjoyable with special mentions of their well-received restaurant that caters to all age groups. The hotel supports a variety of family needs, providing wheelchair accessibility, elevators and ramps, making it easier for guests with disabilities to navigate the premises. Children particularly enjoy the pool, although it may be a bit cold for some. Overall, the hotel is recognized as cost-effective and perfect for family trips, able to comfortably accommodate families of four and ensuring good attention to the needs of children.
4 Star
Howard Johnson by Wyndham Veracruz presents a mixed experience for its guests regarding its four-star rating and overall value. Some guests feel it truly deserves the four-star label, praising the service and overall experience as living up to their expectations. Positive remarks highlight its good value for money and the four-star-worthy service and collective experience provided.
However, others have noted that the hotel's facilities and modernity do not align with the typical standards of a four-star hotel, comparing it unfavorably to their expectations. A few reviews suggest that it barely reaches a one-star level and is not worth the cost. Despite these mixed reviews, a segment of visitors regards the establishment as a solid choice, aligning its offerings with their experience of a four-star stay.
Dog Friendly
Howard Johnson by Wyndham Veracruz receives mixed reviews on its dog-friendly policies and services. On the positive side, many guests appreciate that the hotel is very pet-friendly, allowing pets and making them feel welcome. Guests have noted that attention given to their dog companions was good and the hotel generally accepts pets without extra charge. The hotel's location is also a plus for guests with pets, offering convenience for outings.
However, some negative experiences were reported. Several guests mentioned unclear or poor customer service regarding pet fees with some having to pay twice or being charged again for their dog. There were also issues with room hygiene, as some rooms smelled like a dog, indicating a lack of thorough cleaning. Additionally, suggestions were made for the hotel to provide designated areas for pets to improve the experience for all guests. There is a sentiment among some reviewers that the hotel should reconsider its pet policy or enhance its pet-specific facilities to ensure cleanliness and comfort for everyone.
Yes, Howard Johnson by Wyndham Veracruz has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Howard Johnson by Wyndham Veracruz.
Yes, Howard Johnson by Wyndham Veracruz welcomes dogs.
Yes, parking facilities are available at Howard Johnson by Wyndham Veracruz.
Yes, Howard Johnson by Wyndham Veracruz has a gym.