Vienna, 45 Landstraßer Hauptstraße48.20323,16.390564(Show on Map)
7.8
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Vienna Residence, Rochusmarkt - Wien Mitte, consistently receives positive feedback concerning its prime location and accessibility. Situated near main transportation hubs such as Wien Mitte and the U3 metro line, guests find it exceptionally convenient for exploring Vienna. The proximity to key attractions like the city center and Stephansplatz adds to its appeal. The surrounding neighborhood is noted for its cleanliness, safety and charming local atmosphere with ample amenities such as supermarkets, a market at Rochusplatz, shops, cafes and restaurants. The ease of access to public transportation, including direct routes to the airport, further enhances its convenience, making it a strategic base for both short and extended stays.
Guests generally find the rooms comfortable, clean and well-equipped. The accommodations offer a range of modern and tasteful furnishings with many apartments on the top floors of an old residential building providing great city views. Kitchens are well-stocked and the beds and bed linens are often praised for their comfort, contributing to a restful sleep. However, some discrepancies between online photos and actual room conditions, minor issues such as damaged furniture and lack of storage and occasional cleaning oversights were noted.
Cleanliness receives mixed reviews, but many guests praise the apartments for being spotlessly clean and well-maintained, leaving a positive impression with their spacious, bright and silent accommodations. Nevertheless, some guests experienced hygiene issues and superficial cleaning, suggesting that the property could benefit from a more thorough and consistent cleaning routine to maintain a uniformly high standard.
Feedback on the staff is also mixed. While some guests highlight professional and responsive service, particularly praising specific staff members, others report communication and responsiveness issues. Delays in response times, difficulties in reaching staff, unclear instructions for contactless check-in and unresponsiveness during urgent situations were problematic for some visitors.
Regarding WiFi, guests generally find it functional and adequate for basic needs like streaming and browsing, though inconsistencies and connectivity issues were reported. Some guests faced initial or prolonged lack of internet and missing WiFi passwords required contacting the front desk, detracting from an otherwise satisfactory experience.
The comfort of the beds garners mixed reviews with many guests finding them luxurious and extremely comfortable with high-quality linen and snow-white towels. However, dissatisfaction with the pillows and issues with bed frames, such as broken slats or old conditions, were mentioned. Ensuring attention to the quality and condition of beds and pillows could improve the overall sleep experience for all guests.
In summary, Vienna Residence, Rochusmarkt - Wien Mitte, stands out with its excellent location, generally comfortable and well-equipped rooms and ample local amenities. By addressing some inconsistencies in cleanliness, staff communication and WiFi, the property could enhance the overall guest experience.
Categories
Free Wi-Fi
Sustainability Journey
Dog Friendly
Small
3 Star
Room Types
Superior ApartmentBoasting a private entrance, this air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a washing machine, soundproof walls, a coffee machine, a flat-screen TV with satellite channels, as well as city views. The unit has 1 bed.
Superior ApartmentFeaturing a private entrance, this air-conditioned apartment comprises a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, soundproof walls, a coffee machine, a flat-screen TV with satellite channels, as well as city views. The unit offers 1 bed.
Studio ApartmentBoasting a private entrance, this air-conditioned apartment comes with a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a flat-screen TV with satellite channels, a washing machine, soundproof walls, a coffee machine as well as an inner courtyard view. The unit has 1 bed.
Studio ApartmentFeaturing a private entrance, this air-conditioned apartment comprises a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a flat-screen TV with satellite channels, a washing machine, soundproof walls, a coffee machine as well as an inner courtyard view. The unit offers 1 bed.
Superior ApartmentFeaturing a private entrance, this apartment also comprises 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a flat-screen TV with satellite channels, a washing machine, soundproof walls, a coffee machine as well as city views. The unit offers 1 bed.
Superior ApartmentFeaturing a private entrance, this apartment also comprises 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a flat-screen TV with satellite channels, a washing machine, soundproof walls, a coffee machine as well as city views. The unit offers 1 bed.
Guest Reviews
7.8
Good
Review Summaries
Location
The Vienna Residence at Rochusmarkt - Wien Mitte boasts a prime location, conveniently situated near major transportation hubs. With its proximity to the main station, Wien Mitte and the U3 metro line just steps away, guests find it easy to explore the city's attractions. Many key sites, including the city center and Stephansplatz, are within walking distance, making it an ideal base for visitors keen on sightseeing.
The neighborhood around the hotel offers a wealth of amenities. There are multiple supermarkets, a market at Rochusplatz, various shops and an array of cafes and restaurants, ensuring guests have everything they need close by. Additionally, the area is noted for its cleanliness, safety and a charming local atmosphere.
Guests consistently praise the ease of access to public transportation, including direct routes to the airport and other parts of Vienna, making it particularly convenient for those arriving or departing. The centrality of the location combined with the peaceful environment of Rochusmarkt provides a balance of accessibility and tranquility.
Despite some minor issues with the accuracy of online maps, the overwhelmingly positive feedback highlights the Vienna Residence as a strategic and pleasant location for both short and extended stays in Vienna.
Rooms
Vienna Residence, located near Rochusmarkt and Wien Mitte, boasts a range of accommodations that cater to various needs for a comfortable stay in Vienna. The rooms are generally cozy, clean and well-equipped with essential amenities. Guests appreciated the bright and spacious apartments, many of which feature modern and tasteful furnishings that align with their expectations.
The accommodations span the top floors of an old residential building, offering great views of the city. Kitchens are well-stocked with necessary utensils, making it convenient for guests who wish to cook during their stay. Bed linens and beds receive high marks for comfort, contributing to a restful sleep.
However, some rooms were noted to be smaller than anticipated and a few guests reported discrepancies between the actual rooms and the pictures online. A few reviews mentioned minor issues such as damaged furniture, lack of storage for soap and shampoo and occasional cleaning oversights. Despite these concerns, the overall sentiment is positive with many visitors highlighting the cleanliness, comfort and strategic location next to Wien Mitte and metro stops.
In summary, Vienna Residence offers a mix of modern, bright and well-maintained rooms that mostly meet guests' expectations, though some attention to detail could enhance the experience further.
Beds
Vienna Residence, Rochusmarkt – Wien Mitte receives mixed reviews regarding the comfort of its beds. Many guests commend the beds as being comfortable and even luxurious with some describing them as “extremely comfortable” and “gorgeous.” The linen and towels are noted to be snow-white, adding a touch of elegance and cleanliness.
However, there is a noticeable dissatisfaction with the pillows, which several guests find too soft or extremely uncomfortable. A few guests also pointed out issues such as broken bed slats and beds that felt either too old or already broken, making for a less than ideal sleeping experience. The presence of only single duvets was a minor inconvenience for some.
Overall, while the Vienna Residence offers generally comfortable beds with high-quality linen, the quality and condition of the bed frames and pillows require attention to ensure a consistently restful experience for all guests.
Cleanliness
Vienna Residence, Rochusmarkt - Wien Mitte receives mixed reviews regarding its cleanliness. Many guests praised the apartments for being "spotlessly clean," "very clean," and "clean and well-equipped," with some highlighting that the overall cleanliness was "great." The well-maintained, modern facilities and the clean, silent accommodations left a positive impression on several reviewers. Moreover, the apartments are described as spacious, bright and equipped with a variety of amenities, contributing to a comfortable stay.
However, other feedback raised concerns over superficial cleaning and specific hygiene issues. Reports of mold in the shower, layers of dust on lamps and dust bunnies under beds suggested that the cleaning routine might need improvement. Some guests experienced significant cleanliness problems that required them to buy cleaning supplies to address the issues themselves. Dirty sheets, pillows and kitchen appliances further detracted from the experience for some visitors.
In summary, while many guests found the Vienna Residence to be clean and comfortable, the property could benefit from a more thorough and consistent cleaning process to ensure a uniformly high standard for all guests.
Staff
Vienna Residence, Rochusmarkt - Wien Mitte has received mixed feedback regarding its staff from guest reviews. Several reviews highlight a professional and responsive experience with commendations for great communication with specific staff members like Yulia and a quick resolution of technical issues. The check-in and living experience were generally smooth, supported by excellent service over the phone for some.
However, there were recurring concerns about communication and responsiveness. Multiple guests mentioned delays in response times and difficulties in reaching the staff, especially during the evenings. Issues such as unclear instructions for contactless check-in, unresponsiveness during urgent situations and instances of unprofessional behavior were noted. Some had to wait hours for assistance or resort to alternative measures like waking a neighbor for help due to unavailable support.
Despite the location's convenience and comfort, the inconsistent service levels have left areas for improvement, particularly in ensuring timely and effective communication with guests.
Wi-Fi
Guests at the Vienna Residence, Rochusmarkt - Wien Mitte have mixed experiences with the hotel's WiFi service. On the positive side, many guests found the WiFi to be free, functional and adequate for basic needs such as streaming content on Netflix and using the internet on phones. Several reviews mentioned good and even excellent internet connectivity, making it convenient for casual browsing.
However, there were notable inconsistencies and issues reported. Some guests experienced a complete lack of internet on their first day and in a few cases, WiFi did not work for several days. Connectivity was described as inconsistent at times, causing interruptions that made it difficult to handle online calls. Additionally, there were instances where guests had to contact the front desk due to missing WiFi passwords, which detracted from the overall experience.
While the WiFi can meet basic requirements, a more reliable and faster connection would enhance the stay for many guests.
FAQ
No, Vienna Residence, Rochusmarkt - Wien Mitte doesn't have any pool.
No, a spa isn't available at Vienna Residence, Rochusmarkt - Wien Mitte.
Yes, Vienna Residence, Rochusmarkt - Wien Mitte welcomes dogs.
No, parking facilities aren't available at Vienna Residence, Rochusmarkt - Wien Mitte.
No, Vienna Residence, Rochusmarkt - Wien Mitte doesn't have a gym.
