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Summary of reviewsHôtel de France in Lens enjoys a prime location, making it an excellent choice for travelers looking for convenience and accessibility. It sits close to main transportation hubs like train and bus stations, and is proximately located to Bollaert Stadium and numerous shops and restaurants. Despite its central position, the soundproofed rooms provide a tranquil stay, contributing to a pleasant experience.
The staff at Hôtel de France receive consistent praise for their friendliness and eagerness to accommodate guests, providing a welcoming atmosphere for visitors. Their service contributes significantly to the hotel's positive reputation.
Regarding accommodations, the recently renovated rooms come with modern amenities and attractive decor, appealing to those who value updated interiors. Some guests appreciated the excellent showers. However, potential visitors should be aware of mixed feedback about room size, with some reporting small and cramped layouts.
Cleanliness is another aspect where reviews are mixed. Some guests noted clean rooms, linens, and bathrooms, while others pointed out issues such as stained sheets and dust. The hotel would benefit from increased attention to detailed cleaning and maintenance to enhance guest comfort.
The bed comfort varies, with some guests enjoying a satisfactory level of comfort, whereas others expressed issues with outdated mattresses and pillow quality. Improvements in bedding could enhance guests' overall experience.
Lastly, breakfast service often fell short of expectations regarding variety and quality, with many guests finding it overpriced. While punctual service and friendly staff were noted, enhancing the breakfast offerings could significantly improve satisfaction in this area.
Overall, Hôtel de France offers a convenient location and a friendly staff experience, yet would benefit from addressing certain aspects like breakfast quality, room size, and cleanliness for a more uniformly positive guest experience.
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