'Edelweiss,' situated in the scenic foothills of Almaty, offers an excellent retreat for nature lovers and adventure seekers due to its proximity to major attractions like the Medeo ice rink and ski resort and the Shymbulak ski resort. The hotel's tranquil environment, coupled with breathtaking mountain views from many rooms, enhances the overall experience, making it a highly recommended destination for those visiting Almaty. The spacious rooms with high ceilings and large windows maximize the stunning views, adding to the charm of the location.
Guests commend the politeness, friendliness and helpfulness of the staff, including reception and waitstaff, which significantly contributes to the welcoming atmosphere of the hotel. Special mentions of individuals like Manager Ivan and staff members like Dilnaz, Doszhan and Azatbek add a personal touch to the exceptional service provided.
The breakfast experience receives mixed feedback. While many guests appreciate the tasty and generously portioned breakfast options and the delight of dining on the terrace, some criticize the additional cost, quality inconsistency and organizational issues. Dinner follows a similar trend; some guests enjoy the meals and the ambiance of dining on the terrace, but others find the pricing steep and service inconsistent. The overall dining experience could benefit from better value and more consistent service.
Cleanliness at 'Edelweiss' is also mixed. Some rooms are reported to be clean and well-maintained, offering a calm and refreshing air. However, other rooms have issues like unpleasant smells, mold and stains. The inconsistent cleaning practices, particularly in bathrooms, can detract from the overall stay.
The rooms themselves are spacious and well-lit with modern amenities like air conditioning and hydro massage showers enhancing comfort. Yet, some rooms suffer from drafts, lack proper heating and have outdated furniture needing repair. Despite this, the comfortable, clean beds and basic amenities like bath towels and disposable slippers remain positives.
Wi-Fi at the hotel could use improvement, as guests have experienced patchy connections and slow speeds. However, the staff's responsiveness in addressing these issues does provide some reassurance.
'Edelweiss' caters well to families, offering spacious rooms and attentive service, particularly for children, adding to its family-friendly appeal. Nonetheless, bed quality varies with some guests enjoying new, comfortable mattresses, while others face discomfort from old or unstable beds.
Overall, 'Edelweiss' provides an affordable option with beautiful surroundings and mostly commendable service, making it a good choice for budget-conscious travelers. However, potential guests should be aware of the inconsistencies in dining, cleanliness and room quality to manage their expectations appropriately.
Categories
3 Star
Pool
Outdoor Pool
Family
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in and around Vtoraya Pyatiletka