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Summary of reviewsThe Holiday Inn Express West Palm Beach Metrocentre by IHG receives widespread acclaim for its strategic location, which offers easy access to highways, shopping areas, restaurants, and beach cities, making it a convenient choice for travelers. The hotel is lauded for its exceptional cleanliness, with rooms and common areas consistently maintained in immaculate condition. Guests find the accommodations comfortable and well-appointed, enjoying amenities such as large TVs, king-size beds, and modern décor. The hotel's breakfast is commonly praised for its variety and quality, with attentive staff enhancing the dining experience.
The staff at the hotel are frequently highlighted for their friendliness, professionalism, and dedication to guest satisfaction. Their willingness to assist, alongside management's commitment to exceptional service, creates a welcoming and pleasant atmosphere. Despite minor issues such as key card malfunctions, the hotel's overall service is commended.
Comfortable beds and bedding further contribute to the positive experience, providing guests with restful nights. While there are occasional exceptions, most visitors find their sleeping arrangements satisfactory and complement the well-furnished rooms.
In summary, the Holiday Inn Express West Palm Beach Metrocentre offers a combination of an excellent location, clean and comfortable accommodations, and superb staff service, making it a favorable choice for those visiting West Palm Beach. Show more
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Accessible Inn
This hotel has 5 accessible rooms and provides accessibility features in various public areas including the hotel entrance, registration area, fitness center, and pool. Elevators are ADA compliant.
3-Star Inn
The Holiday Inn Express in West Palm Beach Metrocentre provides comfortable accommodations and a complimentary breakfast. Its location and amenities offer good value for travelers seeking convenience.
Inn with Swimming Pool
Outdoor Pool
Inn with Gym
Inn with Outdoor Pool
Room Types
Standard RoomThis room features a cable TV with DVD player and a hairdryer is provided in the bathroom.
Standard King RoomThis room features a cable TV with DVD player and a hairdryer is provided in the bathroom.
Standard Queen Room with Two Queen BedsThis room features a cable TV with DVD player and a hairdryer is provided in the bathroom.
Double Suite - Non-SmokingThis suite features a cable TV with DVD player and a hairdryer is provided in the bathroom.
King Suite - Non-SmokingThis suite features a cable TV with DVD player and a hairdryer is provided in the bathroom.
Standard King Room with Accessible Tub - Mobility AccessThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room features a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with cable channels. The unit has 1 bed.
Standard Queen Room with Two Queen Beds - Communications AccessibleThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
King Room with Accessible Tub - Disability AccessThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Queen Room with Two Queen Beds - Disability Access Hearing Accessible - Roll-In ShowerThe spacious double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Holiday Inn Express West Palm Beach Metrocentre by IHG boasts an excellent location that guests find highly convenient for exploring the area. Situated centrally, it offers easy access to the highway, making travel to various destinations straightforward. The proximity to shopping areas, restaurants, and beach cities within a 10-minute drive enhances its appeal as a well-connected hub for visitors. Guests appreciate the safe neighborhood, which provides a welcoming environment for families and travelers alike.
The hotel itself is notable for its cleanliness and comfort. Rooms are well-furnished, cozy, and emit a fresh, pleasant aroma upon entry. The property appears new, with comfortable beds, reliable WiFi, and an enjoyable breakfast experience. Kind and respectful staff contribute to the overall pleasant stay, addressing any issues with professionalism. Despite minor inconveniences like occasional key card malfunctions or room changes, guests continue to praise the hotel's exceptional service and amenities.
Overall, the Holiday Inn Express West Palm Beach Metrocentre offers a blend of strategic location, clean accommodations, and commendable hospitality. It's an ideal choice for those looking to explore West Palm Beach with convenience and comfort.
Breakfast
At the Holiday Inn Express West Palm Beach Metrocentre by IHG, breakfast receives a mix of reviews, but the overall sentiment leans towards positivity. Guests frequently mention the good variety of options available, with many appreciating the freshly cooked and sufficiently warm offerings. The breakfast is often described as being good or even great, with a notable spread that satisfied a majority of visitors. The attentive staff in the dining area are highlighted as friendly and professional, contributing to a pleasant breakfast experience. There are convenient features like 'to go bags' for guests in a hurry, and breakfast is served hot and fresh, ensuring that early risers are well catered for. While some reviews expressed a wish for more variety or additional items such as oats or porridge, and there were occasional mentions of mediocrity, the consensus is that the breakfast offerings add to the comfort and satisfaction of staying at the hotel.
Rooms
Holiday Inn Express West Palm Beach Metrocentre by IHG generally leaves a positive impression when it comes to its rooms. Guests frequently highlight the cleanliness and spaciousness, noting the rooms are consistently very clean, with comfortable beds and well-equipped amenities. Several guests appreciate the recently refurbished modern decor and the nice appointments throughout. The large TVs and king-size beds receive special mention for comfort, enhancing the overall in-room experience. The bathrooms are also commended for their cleanliness and comfort, contributing to the fulfilling accommodation. Despite a few critiques regarding room cleanliness practices, the hotel is overall praised for maintaining a high standard of hygiene. The location, paired with a great breakfast offering, makes it a compelling choice for visitors seeking a comfortable and well-appointed stay.
Beds
Guests generally found the beds at the Holiday Inn Express West Palm Beach Metrocentre by IHG to be comfortable, with many highlighting the coziness of both the beds and bedding. Reviewers appreciated features like comfortable and clean bedding, along with well-suited pillows that contributed to a restful stay. While there were mentions of regular beds with the added convenience of an in-room coffee machine, the majority of comments pointed towards a positive sleeping experience. Nonetheless, there were a few who found the bed and pillows not up to their comfort expectations. Overall, the bedding was frequently noted as a positive aspect in conjunction with the well-furnished room environment.
Cleanliness
Nestled in West Palm Beach, the Holiday Inn Express Metrocentre by IHG consistently impresses guests with its exceptional standard of cleanliness. Visitors often highlight the immaculate condition of the rooms and common areas, noting that the hotel is always sparkling clean and well-maintained. Guests repeatedly emphasize that everything, from the facilities to the accommodations, is clean and comfortable, contributing to a worry-free stay.
The hotel is further complemented by its friendly staff, whose welcoming demeanor enhances the overall experience. This attentiveness, coupled with the high level of cleanliness, creates an inviting atmosphere. Guests also appreciate the well-lit spaces and the pleasant smell throughout the hotel, which further adds to their comfort and satisfaction.
Moreover, the property offers a delightful breakfast, consistently praised for its quality, with coffee that stands out as particularly excellent among hotel offerings. Overall, the Holiday Inn Express West Palm Beach Metrocentre by IHG provides a reliably clean and comfortable stay, earning positive remarks for its meticulous attention to detail and hospitable service.
Staff
Holiday Inn Express West Palm Beach Metrocentre by IHG boasts a team of consistently friendly and accommodating staff, making it a standout choice for travelers seeking exceptional service. Guests frequently commend the hotel's personnel for their professionalism, warmth, and willingness to go the extra mile to ensure a pleasant stay. Whether it's assisting with late check-outs or offering knowledgeable insights about the area, the front desk staff is noted for their efficiency and expertise.
Management, likewise, receives high praise for their exceptional approach, characterized by professionalism and an eagerness to assist. Visitors appreciate the staff's responsiveness and amiability, with some even highlighting their multilingual capabilities. While most visitors describe the team as wonderful and incredible, there are occasional mentions of less satisfactory experiences. Nonetheless, the overarching impression is one of warmth and attentive service, contributing to a welcoming atmosphere at the hotel. This dedication to guest satisfaction makes the Holiday Inn Express a recommended choice for those visiting West Palm Beach.
Yes, Holiday Inn Express West Palm Beach Metrocentre by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express West Palm Beach Metrocentre by IHG.
No, Holiday Inn Express West Palm Beach Metrocentre by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express West Palm Beach Metrocentre by IHG.
Yes, Holiday Inn Express West Palm Beach Metrocentre by IHG has a gym.