Pinegrove Hotel in Carlisle enjoys a strategic location that appeals to many travelers, especially those touring the UK or heading north towards Scotland. Nestled near the M6 motorway, the hotel provides easy access to local attractions, eateries and public transport while maintaining a surprisingly quiet ambiance. On-site parking is plentiful and hassle-free, contributing to a stress-free stay.
The breakfast at Pinegrove Hotel receives high marks for its traditional English offerings with many guests finding it tasty, filling and well-priced. Freshly cooked meals and a variety of options, including vegan choices, are frequently praised, although some guests mention slow service and a limited selection of non-cooked items. Despite a few criticisms, the cleanliness of the dining area and the pleasant demeanor of the staff enhance the overall dining experience.
Contrastingly, the hotel does not serve dinner, prompting guests to explore local options, such as the friendly pub across the street and nearby eateries. This gap in dining services is often noted, but the ample surrounding options make up for it, ensuring guests don't go hungry.
Rooms at Pinegrove Hotel vary in quality but are generally clean and spacious, equipped with essential amenities like tea, coffee and biscuits. Guests appreciate the quality of the bed linen and towels, but many point out that the decor is dated and some rooms suffer from maintenance issues. Despite these drawbacks, the rooms are seen as good value for money, especially for short stays.
Cleanliness standards receive mixed feedback. While many guests acknowledge the efforts of the housekeeping staff in maintaining tidy rooms and clean linen, others highlight issues with dust, cobwebs and aged decor. Inconsistent cleaning standards, including occasional reports of mold and musty smells, suggest a need for renewed attention and more thorough upkeep.
The staff at Pinegrove Hotel are widely praised for their friendliness and helpfulness, significantly enhancing the guest experience. Reception and housekeeping teams earn high marks for their service, attention to detail and willingness to go the extra mile. While there are isolated concerns, such as less helpful staff and occasional check-in issues, the general consensus is overwhelmingly positive.
The free WiFi service at Pinegrove Hotel is reliable in common areas, but guests report poor connectivity in individual rooms. Though assistance with connectivity issues is promptly provided by the staff, the inconsistent signal strength in private accommodations can be a challenge for those needing constant internet access.
For families, Pinegrove Hotel offers a welcoming environment with family-friendly amenities. With spacious rooms tailored to family needs and thoughtful touches like a children’s play area, the hotel is well-suited for family visits and celebrations. The pet-friendly policy, coupled with staff that warmly greet canine companions, further enhances its appeal as a family destination.
Guest opinions on the beds are mixed with many praising their comfort and the quality of the memory foam mattresses. However, others find them either too soft or too hard, indicating a variance in bed quality across different rooms. Cleanliness of the bedding is generally good, though a few instances of dirty sheets and stained pillows were noted.
The hotel's accessibility is another area with varied reviews. While the ground-floor rooms and on-site parking cater to guests with mobility issues, the lack of an elevator and designated parking for disabled guests presents significant challenges.
Overall, Pinegrove Hotel offers a charming stay with a well-regarded location, friendly staff and reasonable amenities, though it could benefit from some modern updates and enhanced consistency in its services.
The Carlisle Station Hotel, Sure Hotel Collection by BW, garners positive reviews primarily for its exceptional location, situated right next to the Carlisle railway station and within easy reach of the city center, shops, and tourist attractions. Guests consistently praise the hotel for its strategic positioning, making it an ideal base for both leisure and business travelers. The convenient location does not compromise the tranquility of the stay, as many reviews note the hotel's relative quietness despite its central setting.
Guests are welcomed by friendly and accommodating staff, who are frequently highlighted as one of the establishment's strong points. This hospitality, combined with the hotel's cleanliness, contributes significantly to a positive experience. The rooms are described as spacious and comfortable, featuring high ceilings and cozy beds that ensure a restful sleep. Although some areas, such as the bathrooms, could benefit from updates, the overall cleanliness and well-kept condition of both rooms and public spaces receive commendable remarks.
Breakfast at the hotel is generally well-renowned for its variety and quality, serving a delightful selection of both hot and cold items. While minor feedback suggests a need for warmer food temperatures, the breakfast experience remains a highlight. Similarly, when available, dinner receives praise for its taste and presentation, contributing positively to special occasions hosted at the hotel.
Business travelers find the hotel to be an advantageous choice due to its excellent Wi-Fi service and convenient conference facilities. Although on-site parking incurs a fee, the hotel's central location offers accessibility to alternative parking options, adding to its practicality.
In summary, the Carlisle Station Hotel provides a comfortable and conveniently located accommodation option, enhanced by welcoming staff and a clean environment. While some elements await refurbishment, the hotel's value for money, exceptional location, and overall appeal contribute to its favorability among guests planning to return.
Crown & Mitre Hotel in Carlisle is consistently praised for its prime central location, situated amidst key attractions such as the Cathedral, Castle and Tullie House. Guests appreciate the hotel's strategic placement, making it easy to explore shops, restaurants, cafes, bars and the railway station. The historical and architectural charm of the building adds further appeal, making it a favored spot for leisure and business travelers alike.
The dining experience at Crown & Mitre Hotel garners substantial commendation. Breakfast is lauded for its variety and quality, featuring both hot and cold buffet options. Guests particularly enjoy the well-prepared Full English and vegetarian offerings, alongside the attentive service in the elegant dining room. Dinner and bar meals also receive positive feedback for their delicious, well-presented dishes with many guests recommending trying the excellent options served.
Guest rooms are noted for their comfort and cleanliness with many highlighting the spaciousness and grand historical decor. However, there are mentions of dated interiors and some maintenance needs such as peeling wallpaper and insufficient heating during colder months. Bathrooms are generally clean but could benefit from modernization.
Cleanliness throughout the hotel, including rooms and public areas, is a significant strength. Despite occasional remarks about cobwebs and dust in certain corners, the overall tidiness contributes to a positive guest experience.
The hotel staff stand out for their friendly and helpful behavior, contributing significantly to the positive ambiance. Guests appreciate their professionalism and efficiency, although there are occasional mentions of staff being rushed during busy times.
The free WiFi service is generally reliable with good connectivity in most areas of the hotel. Some guests experienced issues with signal strength in specific rooms, but these were typically resolved promptly.
Parking is a mixed experience; while guests appreciate the free and secure parking, the limited number of spaces and difficulty in finding the car park can be problematic, especially for first-time visitors.
The hotel is family-friendly, offering comfortable family rooms and activities for children. Although some guests noted a lack of specific family-oriented amenities, the overall experience is positive with many families recommending the hotel for events such as graduations.
The hotel's central location provides excellent access to Carlisle’s vibrant nightlife, yet manages to offer a peaceful retreat away from the hustle and bustle. Some rooms are positioned to minimize noise from the street and the hotel's own events.
Beds at the Crown & Mitre Hotel receive mixed reviews. While many guests found them comfortable and conducive to a good night’s sleep, some experienced discomfort due to bed size or firmness with reports of noisy or lumpy mattresses.
In summary, Crown & Mitre Hotel is highly regarded for its exceptional location, dining experience, cleanliness and friendly staff. There are areas for improvement, particularly in room modernization and bed quality. However, these do not overshadow the generally positive guest experiences.