The High Plains Hotel at Denver International Airport receives favorable reviews for its prime location, making it a convenient lodging choice for travelers needing quick access to Denver International Airport. The hotel’s proximity to the airport and major highways, coupled with a complimentary shuttle service, adds to its appeal. It's well-connected and surrounded by various dining options, which guests appreciate, though some wished for an on-site dining facility.
Guests generally find the breakfast experience positive with a good selection of classic American items and continuous availability of coffee and tea. Despite some comments about the breakfast being basic or minimal, the buffet style and frequent replenishment of hot and cold items are well-received. However, there are occasional issues with timing, variety and the breakfast area itself.
Rooms at the High Plains Hotel are typically praised for their cleanliness, spaciousness and modern amenities including small refrigerators, microwaves and coffee makers. Newly renovated rooms are particularly appreciated for their fresh, contemporary feel. However, some rooms are reported to have outdated features, cleanliness issues and noise concerns due to thin walls. Despite these inconsistencies, the overall comfort and size of the rooms are highlighted as positive aspects.
Cleanliness reviews are largely positive with many noting the hotel’s clean and organized facilities. Nonetheless, there are reports of certain areas like bathrooms and carpets needing extra attention and sporadic mentions of unpleasant odors. Maintenance and occasional overdue renovations are also pointed out as areas needing improvement.
The staff consistently receives high praise for their friendliness and helpfulness, significantly enhancing the overall guest experience. While most interactions are positive, there are occasional complaints about unprofessional or disinterested staff members. These isolated incidents suggest a need for more consistent service standards.
The hotel’s free wifi is appreciated for its reliability, though some guests encounter issues with connectivity. The pool’s closure during stays, attributed to maintenance or COVID-19 precautions, is a common frustration among guests. Parking also garners mixed reviews; while some find it convenient and spacious, others are dissatisfied with daily fees, limited spaces and navigating the parking lot.
Beds at the hotel are generally considered comfortable, providing a good night’s sleep, though some guests find the pillows lacking in comfort. There are mixed opinions on mattress firmness, but the beds’ overall comfort is a recurring theme.
For business travelers, the hotel is well-suited due to its location, business center and in-room work desks, although a more attentive front desk service and better building signage would enhance the experience. Accessibility features are positively noted with ADA rooms accommodating guests with disabilities, ensuring a comfortable stay.
In summary, the High Plains Hotel at Denver International Airport is a well-situated, comfortable and generally clean option for travelers. Its proximity to the airport and major highways, coupled with friendly service and spacious rooms, makes it a favorable choice, though areas like dining facilities, room maintenance and parking could use some improvements.