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Summary of reviewsHoliday Inn Express Bakersfield by IHG, is highly praised for its strategic and convenient location, especially beneficial for travelers on road trips or looking for a quick stopover. Positioned near a freeway and close to various shops and essential facilities, the hotel offers easy access and a sense of safety and cleanliness, making it an ideal option for those traveling between Sequoia Park and Las Vegas. Despite occasional noise due to proximity to transportation routes, the overall affordability and cleanliness of the property are frequently highlighted.
Guests rave about the breakfast, noting its quality and variety. The breakfast bar offers numerous high-quality options, including omelets, sausage, bacon and pancakes, often described as one of the best complimentary breakfasts in the US. The breakfast also caters to early risers and includes healthier options like egg white omelets. A few suggest improvements in terms of product materials and consistency, but overall, breakfast is a standout feature.
The rooms are another strong point, frequently praised for their spaciousness, cleanliness and comfort. Equipped with modern amenities such as coffee machines, microwaves and fridges, the rooms offer a fresh and inviting atmosphere while ensuring guests' convenience. Attention to detail, such as thoughtful touches and quality toiletries, enhances the experience, despite some minor issues with noise from refrigerators or air conditioning units.
The hotel's cleanliness extends beyond the rooms with both bathrooms and common areas maintained to a high standard, contributing to a peaceful and relaxing environment. While there are occasional mentions of areas needing improvement like carpet cleaning, the majority of guests are satisfied with the hotel's upkeep.
The staff at Holiday Inn Express Bakersfield receive exceptional praise for their friendliness, helpfulness and professionalism. Reception staff, in particular, are noted for their politeness and attentiveness with individual staff members like Jose receiving special mention. The team's commitment to excellent customer service greatly contributes to a positive guest experience.
The pool area, while generally appreciated for relaxation after a long day, receives mixed feedback. While clean, the pool's water clarity and strong chlorine smell are noted as concerns, along with a lack of sufficient maintenance in terms of available loungers and towels.
Overall, the beds at the hotel are commended for their comfort with guests enjoying restful sleep bolstered by good pillows and strong, warm showers. Despite some minor feedback about occasional lumpy mattresses or less-than-ideal pillows, the beds significantly contribute to the hotel's reputation for a comfortable stay.
In summary, Holiday Inn Express Bakersfield stands out for its convenience, cleanliness, excellent breakfast, comfortable rooms and exceptional staff, making it a reliable and enjoyable choice for travelers.
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