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Summary of reviewsFairbridge Hotel Cleveland East is celebrated for its strategic and convenient location. Situated just off I-480, the hotel offers easy access to major freeways and numerous nearby amenities including restaurants, shopping centers and attractions like the lakeshore area. Its proximity to the Cleveland Clinic and a roller skating rink adds to its appeal for visitors with specific agendas. The location is frequently praised for being good, nice and wonderful and combined with its affordability, makes it a practical choice for travelers looking to explore Cleveland efficiently without breaking the bank.
Guests frequently commend the friendly and accommodating staff, particularly mentioning a standout employee named Dawn for her exceptional service. The beds and room size are also appreciated, often described as comfortable and conducive to a good night's sleep. The spacious rooms, equipped with amenities like large televisions and refrigerators, cater well to longer stays and contribute positively to the guest experience.
However, the hotel does have several areas needing improvement. One significant downside is the absence of breakfast services, despite advertisements to the contrary. Guests report a lack of amenities such as coffee makers and designated breakfast areas, which detracts from the overall experience.
Cleanliness is another mixed aspect with some guests finding their rooms clean while others report significant issues ranging from unpleasant odors to visible dirt and outdated decor. Specific complaints include dirty bathrooms, stained towels and unvacuumed floors. This inconsistency in cleanliness and the need for substantial updates in the decor contribute to a general sense of neglect in some rooms.
The Wi-Fi service also falls short of expectations with many guests experiencing connectivity issues and unreliable internet access. This proves particularly inconvenient for those needing to conduct virtual meetings or requiring consistent online access during their stay.
Overall, while Fairbridge Hotel Cleveland East offers a well-situated and affordable option with friendly staff and comfortable beds, it struggles with consistency in cleanliness, amenities and Wi-Fi reliability. These areas of concern prevent it from fully meeting the expectations set by its strategic location and advertised services.
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