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Summary of reviewsThe Ritz Village enjoys a prime location in Willemstad, close to downtown and the major city attractions such as Punda, Otrabanda, Queen Emma Bridge and nearby beaches. Guests appreciate the quiet, safe surroundings and the convenience of being within walking distance of restaurants and shops. The modern interiors, comprehensive facilities, spacious rooms and friendly staff contribute to the overall coziness and comfort of the hotel.
Guests have mixed feelings about the breakfast, though many find it generally good, tasty and adequately priced. The friendly service at breakfast is often highlighted, even if some guests feel it lacks variety and is not worth the cost.
The rooms are frequently praised for their spaciousness and cleanliness with comfortable beds and well-equipped amenities, including air conditioning, kitchenettes and fridges. However, some rooms are described as outdated or lacking natural light and occasional maintenance issues and simple, small bathrooms are noted. Despite these drawbacks, the comfortable and well-maintained facilities, including a beautiful pool and a mini market, enhance the guest experience.
Cleanliness is a strong point for The Ritz Village with guests commending the super clean rooms and common areas, including the pools and beach. The diligent daily cleaning service and attentive cleaning staff receive positive feedback.
The staff at The Ritz Village are celebrated for their friendliness, helpfulness and attentiveness with specific mentions of exemplary service from individuals like receptionist Luis and bartender Samuel. While there are occasional lapses in providing information, the overall sentiment is that the staff greatly enhance the guest experience, making stays comfortable and memorable.
The pool area at The Ritz Village is a standout feature, often praised for its tranquility, design and cleanliness. The adults-only pool, sandy areas, sun loungers and onsite bar and restaurant make it a perfect spot for relaxation. The prime location near the city center combined with the hotel's cozy ambiance provides a delightful retreat after exploring Willemstad.
WiFi service receives mixed reviews with some guests praising the secure connection and others experiencing dropped signals and slow speeds.
The beds at The Ritz Village receive varied feedback. Some guests find them comfortable and conducive to a good night's sleep, while others report issues with noise, firmness and pillow comfort. Despite these mixed reviews, the overall sleep experience could benefit from some improvements.
In summary, The Ritz Village provides a positive experience for most guests with its prime location, clean and spacious rooms and attentive staff making it a favorable choice for visitors exploring Willemstad. The delightful pool area and convenient onsite facilities further enhance the stay, despite some areas needing improvement. Show more
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Categories
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi to its guests. Some guests describe the connection as top-notch and free and secure internet.
Hotel with Parking
The Ritz Village offers parking facilities. It is located in Willemstad, providing access to the city's attractions.
Hotel for Adults Only
Offering an adult-only experience in the historic district of Scharloo, this hotel combines historical charm with modern amenities. Its central location allows easy exploration of Willemstad's cultural attractions.
3-Star Hotel
Despite the name, this is a 3-star property. The Ritz Village provides a village-like atmosphere, potentially offering a more communal and relaxed experience, appealing to those seeking a unique stay with good value.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Room Types
Budget Double RoomA seating area with a flat-screen TV, a desk, a terrace and a private bathroom are available in this spacious double room. The unit has 1 bed.
Standard Double RoomA seating area with a flat-screen TV, a desk, a terrace and a private bathroom are featured in this spacious double room. The unit offers 1 bed.
Deluxe ApartmentFeaturing a private entrance, this air-conditioned apartment is comprised of 1 bedroom and 1 bathroom with a walk-in shower. The well-fitted kitchen features a stovetop, a refrigerator, kitchenware and an oven. Boasting a terrace with city views, this apartment also offers a washing machine and a flat-screen TV. The unit offers 1 bed.
Penthouse ApartmentBoasting a private entrance, this air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Featuring a terrace with sea views, this apartment also offers a washing machine and a flat-screen TV. The unit has 1 bed.
Guest Reviews
7.7
Good
Location
The Ritz Village boasts an enviable location, often highlighted as ideal for short stays and American visa renewals. Nestled close to downtown and central Willemstad, it offers easy access to the main city attractions, including the vibrant Punda and Otrabanda areas, as well as the iconic Queen Emma Bridge and nearby beaches. Guests frequently commend the quiet yet safe surroundings with the hotel situated within convenient walking distance of the bustling city center and its array of restaurants and shops.
Many appreciate the modern interiors, comprehensive facilities and the complex’s overall coziness. Though there are occasional remarks about the neighborhood not being the best, the positive aspects, such as friendly and courteous staff, spacious rooms and great on-site amenities, tend to stand out. Overall, the prime location and excellent accessibility make The Ritz Village a strong choice for visitors looking to explore Willemstad with ease and comfort.
Breakfast
The breakfast experience at The Ritz Village receives mixed feedback from guests. Positive notes highlight that the breakfast is generally good, nice and very tasty. Guests appreciate the friendly people serving and find the buffet to be quite satisfactory and appropriately priced. The breakfast is described as simple yet sufficient with some noting it as very nice and modest but fine.
However, several guests feel that the breakfast could be much better, often calling it basic and lacking variety. There are comments about the meager and minimal offerings with some finding it repetitive and not worth the high price. More critical reviews mention the breakfast as disappointing with slow service and limited choices. While the timing of breakfast service is noted to start at 07:30, some guests wish it started earlier.
Overall, while many guests find the breakfast to be adequate and enjoyable, others feel it falls short in terms of variety, quality and value.
Rooms
The rooms at The Ritz Village are noted for their spaciousness and cleanliness, which guests frequently appreciate. Visitors commend the comfort of the beds and the well-equipped amenities such as air conditioning, kitchenettes and fridges. The rooms may not be the most modern, but the decor and design often meet positive expectations. The accommodations are generally sufficient with everyday cleaning services and towel changes every three days ensuring a comfortable stay.
However, the hotel does have areas for improvement. Some rooms are described as outdated, dark or lacking natural light. A few guests mentioned maintenance issues, such as non-functional kitchen units, fridges and cold water showers. Additionally, some rooms have a musty odor or dampness and the bathrooms are sometimes noted as being quite simple or too small.
Despite these drawbacks, the facilities, including a beautiful pool and convenient mini market, along with the excellent location, enhance the overall experience. The views from certain apartments, especially those next to The Ritz residence, receive high praise for their relaxation appeal. The staff, particularly the receptionist known as La China, are recognized for their attentive service. While the rooms might need some renovations and better lighting, they are generally equipped with everything necessary for a pleasant and adequate stay.
Beds
Guests have mixed feelings about the beds at The Ritz Village. Some found the beds to be very comfortable, noting that they provide a good night's sleep. However, a recurring issue is the noise; several guests pointed out that the beds creak and make noise whenever someone moves. While some appreciated the softness of the mattresses, others found the beds to be too soft or too hard for their liking. Additionally, the pillows received some criticism for being hard and thick, which affected the overall comfort for some visitors. Some noted that the beds were quite narrow and a few reviews mentioned that the air conditioning blows directly onto the beds. Overall, while there are positive aspects, there seem to be areas where the hotel could improve the sleep experience.
Cleanliness
The Ritz Village is frequently praised for its cleanliness by guests. Many reviews highlight that the hotel is super clean with rooms described as clean, tidy and spacious. Guests often note the comfortable and well-equipped accommodations, including amenities like a fridge and small hot plate in the rooms. Common areas, including the pools and beach, are also reported to be clean and comfortable.
While the majority of feedback is positive, there are occasional mentions of areas for improvement, such as the infrequent changing of towels and the need for better bathroom ventilation. Despite these minor issues, the daily cleaning of rooms is described as diligent and the cleaning staff receive commendations for their efforts.
Overall, The Ritz Village provides a clean and comfortable stay with attentive service and nice facilities, making it a pleasant choice for travelers.
Staff
The staff at The Ritz Village receives remarkable praise from guests for their friendliness, helpfulness and attentiveness. From the moment of arrival, guests feel warmly welcomed, often with thoughtful gestures such as being offered ice cream. Many reviews highlight the exemplary service provided by the reception, cleaning and security teams, mentioning individual staff members like Luis the receptionist and Samuel the bartender for their exceptional hospitality.
Guests consistently describe the staff as kind, cheerful and accommodating, going above and beyond to assist with needs and difficulties. Their attentiveness extends to the fauna around the location, showing care and respect for the environment. Special mentions include personalized touches, such as arranging specific fruits for guests when options were unavailable at the breakfast buffet.
While most of the feedback is overwhelmingly positive, a few reviews note occasional lapses in providing information at the reception. Despite this, the overall sentiment is that the staff's excellent service greatly enhances the guest experience, making stays at The Ritz Village comfortable and memorable.
The hotel's pool also receives commendation, adding to the well-rounded positive experience provided by the attentive and friendly staff.
Wi-Fi
The WiFi at The Ritz Village receives mixed reviews from guests. While some praise the secure internet and describe the connection as top-notch and free, others report issues such as dropped signals and slow internet speed. Occasionally, the Wi-Fi transmitter might drop out and several guests found the WiFi connection in their rooms to be of poor quality. Despite these critiques, a number of visitors still found the internet service to be great.
Pool
The Ritz Village boasts an impressive pool area that consistently delights guests with its tranquility and inviting atmosphere. The adults-only pool is noted for its lovely design and cleanliness, creating a serene environment perfect for relaxation. The pools feature beach-like elements, including sandy areas and sun loungers, enhancing their charm and uniqueness.
Visitors appreciate the thoughtful structure of the facilities, including a bar and restaurant that serve delicious and reasonably priced dishes. The presence of two pools, each with its own bar, adds a convenient and enjoyable touch, making it easy to spend a leisurely day without leaving the poolside.
The property's prime location near the old city center of Willemstad, combined with its calm and cozy village-like ambiance, provides a perfect retreat after exploring the city. The pools, described as beautiful and great urban beaches, are meticulously maintained, offering plenty of room for swimming and relaxation.
Guests also enjoy the pleasant atmosphere created by the common facilities around the pools. The combination of sun, warmth and friendly staff turns the pool area into a delightful experience, making The Ritz Village a favorable choice for a memorable stay.
Yes, The Ritz Village has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Ritz Village.
No, The Ritz Village doesn't allow dogs.
Yes, parking facilities are available at The Ritz Village.