Holiday Inn Hotel & Suites Gateway, an IHG Hotel
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Summary of reviewsHoliday Inn Hotel & Suites Gateway, an IHG Hotel, is highly praised by guests for its superb location and excellent service. Positioned on Bypass Road, the hotel offers quick access to major attractions such as Water Country, Busch Gardens, Colonial Williamsburg and downtown Williamsburg. The convenience of its central location, coupled with nearby dining options, makes it an ideal choice for both leisure travelers and sightseers.
Breakfast at the hotel receives mixed feedback, though many guests enjoy the varied and delicious options available, particularly appreciating the friendly and efficient service with special mention of staff members like Jasmine. Families find value in the free meals for kids under ten with a paying adult, though some guests feel the breakfast is overpriced when not included in the stay. Dinner offerings are generally met with positive reviews, emphasizing fair pricing and the convenience of dining on-site, despite some areas identified for improvement.
The rooms at Holiday Inn Hotel & Suites Gateway are consistently commended for their spaciousness, cleanliness and modern amenities like mini-fridges and microwaves. Families especially appreciate the suite configurations that offer ample space and multiple bathrooms. The overall cleanliness of both rooms and public areas is frequently highlighted, contributing to a comfortable and pleasant stay. Minor issues such as occasionally missed cleaning or slightly dirty air vents are exceptions to the otherwise high standards.
Staff at the hotel receive widespread acclaim for their professionalism, friendliness and attentive service. Notable mentions include Eric McPhee and Ms. Alisha Sanders, who exemplify the welcoming environment fostered by the hotel. Reviewers consistently reflect on the helpful and kind nature of all staff members, from front desk to housekeeping.
Guests tend to enjoy the pool and hot tub, describing them as clean and relaxing, though there are occasional reports of temperature inconsistencies and maintenance issues. Families particularly delight in these amenities, further enhancing their stay.
The hotel is lauded for its family-friendly environment, offering large suites that cater well to groups and families with children. Furthermore, free kids' dinners and an indoor pool cater to family needs, making it a preferred option for family travel.
For business travelers, the hotel provides excellent facilities and services that cater to their needs, including efficient check-in and check-out processes and good meeting spaces. Its convenient location near restaurants and gas stations adds to its appeal for those on business trips.
Overall, Holiday Inn Hotel & Suites Gateway, an IHG Hotel, delivers a comfortable and pleasant experience with its prime location, clean and spacious rooms, excellent staff service and family-friendly amenities, making it a solid choice for various types of travelers.
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Breakfast at the hotel receives mixed feedback, though many guests enjoy the varied and delicious options available, particularly appreciating the friendly and efficient service with special mention of staff members like Jasmine. Families find value in the free meals for kids under ten with a paying adult, though some guests feel the breakfast is overpriced when not included in the stay. Dinner offerings are generally met with positive reviews, emphasizing fair pricing and the convenience of dining on-site, despite some areas identified for improvement.
The rooms at Holiday Inn Hotel & Suites Gateway are consistently commended for their spaciousness, cleanliness and modern amenities like mini-fridges and microwaves. Families especially appreciate the suite configurations that offer ample space and multiple bathrooms. The overall cleanliness of both rooms and public areas is frequently highlighted, contributing to a comfortable and pleasant stay. Minor issues such as occasionally missed cleaning or slightly dirty air vents are exceptions to the otherwise high standards.
Staff at the hotel receive widespread acclaim for their professionalism, friendliness and attentive service. Notable mentions include Eric McPhee and Ms. Alisha Sanders, who exemplify the welcoming environment fostered by the hotel. Reviewers consistently reflect on the helpful and kind nature of all staff members, from front desk to housekeeping.
Guests tend to enjoy the pool and hot tub, describing them as clean and relaxing, though there are occasional reports of temperature inconsistencies and maintenance issues. Families particularly delight in these amenities, further enhancing their stay.
The hotel is lauded for its family-friendly environment, offering large suites that cater well to groups and families with children. Furthermore, free kids' dinners and an indoor pool cater to family needs, making it a preferred option for family travel.
For business travelers, the hotel provides excellent facilities and services that cater to their needs, including efficient check-in and check-out processes and good meeting spaces. Its convenient location near restaurants and gas stations adds to its appeal for those on business trips.
Overall, Holiday Inn Hotel & Suites Gateway, an IHG Hotel, delivers a comfortable and pleasant experience with its prime location, clean and spacious rooms, excellent staff service and family-friendly amenities, making it a solid choice for various types of travelers.
Resort for Honeymoon
Family Friendly Resort
What percentage of your guests are families? Between 50% and 90%
Answers last updated by Holiday Inn Hotel & Suites Gateway, an IHG Hotel
Resort with Swimming Pool
Indoor Pool
Business Resort
Resort with Gym
Resort with Indoor Pool
Guest Reviews
Holiday Inn Hotel & Suites Gateway, an IHG Hotel, is a fantastic choice for travelers due to its prime location. Guests consistently praise its proximity to major attractions like Water Country, Busch Gardens, Colonial Williamsburg and even downtown events and shopping hubs. The hotel is conveniently situated on Bypass Road, offering quick and easy access to many of the area's highlights, including the Visitor Center, making it perfect for exploring Williamsburg, Jamestown and Yorktown. Visitors appreciate the central location, which is also close to a variety of good eateries. Clean, comfortable rooms further enhance the experience, making it an ideal base for both leisure and sightseeing.
The breakfast experience at the Holiday Inn Hotel & Suites Gateway, an IHG Hotel, elicits mixed reviews. On the positive side, guests frequently praise the breakfast for being delicious with numerous options available including fruits, juice, cereals, yogurt, toast, bagels and more. The variety provided is appreciated and the efficiency of the breakfast arrangements receives commendations.
The staff, particularly Jasmine, is noted for excellent service, contributing to a pleasant breakfast experience. For families, a significant perk is that kids under 10 years eat free with a paying adult, which adds value. Many guests find the breakfast worth the additional charge, even describing it as fabulous and fantastic.
However, there are several points of contention. Some guests feel the breakfast is overpriced, especially when it isn't included in the room stay. The quality and replenishment of the buffet have been criticized with reports of food being terrible or improperly prepared and at times, merely warm rather than hot.
Overall, while there are some complaints about value and specific food quality issues, many guests enjoy the breakfast for its variety and good taste, especially appreciating the friendly and helpful breakfast staff.
Guests at Holiday Inn Hotel & Suites Gateway, an IHG Hotel, generally had positive experiences with the dinner offerings. Many appreciated the fair prices and the convenience of having a hot meal without needing to leave the premises. The Bistro received compliments for providing great food and good service with specific praise directed at Amber and Chef Randy, suggesting a personalized and attentive dining experience. However, it was noted that the restaurant did not completely meet the expectations set by its promotional materials and could improve in some areas. Overall, the dining experience was considered wonderful by many guests, making it a noteworthy feature of their stay.
Holiday Inn Hotel & Suites Gateway, an IHG Hotel, consistently delivers on its promise of comfortable and spacious accommodations at a competitive price point. Guests have frequently highlighted the large, well-configured rooms, particularly praising the suites designed to accommodate big families. The rooms are not only spacious but also clean and modern, often exceeding expectations with amenities like mini fridges and microwaves.
The suite configurations, especially those with closed-off bedrooms and multiple bathrooms, are especially valued by families and groups. Many reviews also mention the comfortable and cozy environment provided by the hotel, making it a great place to relax after a day of travel or sightseeing.
The overall cleanliness of the hotel is commendable with guests noting that rooms were clean and well-maintained. The friendly and attentive staff further contribute to the positive experience. Additionally, amenities like the jacuzzi and hot tub add a touch of luxury.
Although there are occasional comments about rooms not meeting pictorial expectations or isolated instances of rooms not being cleaned after previous guests, the general consensus is that the rooms are excellent, providing great value and comfort. This makes the hotel a solid choice for travelers looking for reliable and spacious lodgings.
Guests at the Holiday Inn Hotel & Suites Gateway, an IHG Hotel, found the beds to be generally very comfortable with many describing them as super comfortable or very comfy. The quality of the beds was frequently mentioned positively with several guests highlighting the dreamy and perfectly comfortable bed and pillows. However, there were occasional mentions of less satisfactory experiences, such as dirty beds and mattresses that were unbearable. Some travelers felt that the pull-out bed mattresses needed replacement. Despite these few negative remarks, most reviews reflected that the main beds provided a pleasant and restful sleep experience.
Guests of the Holiday Inn Hotel & Suites Gateway, an IHG Hotel, consistently praise its cleanliness. Many describe their rooms as impeccably clean, spotlessly clean and super clean, contributing to a fresh and comfortable experience. The bathrooms even passed stringent cleanliness tests, affirming the hotel's high standards. Additionally, the property itself is noted for being especially clean and quiet, creating a peaceful environment. The hotel also receives commendations for its friendly, attentive staff who contribute to its clean and welcoming atmosphere. Although there are occasional minor issues such as hunting for towels or slightly dirty air vents, the general consensus highlights a beautifully kept facility that prioritizes the cleanliness and comfort of its guests.
The staff at Holiday Inn Hotel & Suites Gateway, an IHG Hotel, consistently impresses guests with their professionalism, friendliness and exceptional service. Reviewers often describe the staff as responsive and accommodating, always available to assist with any needs. The front desk personnel, including standouts like Eric McPhee and Ms. Alisha Sanders, are noted for their exceptional service, making guests' stays considerably more pleasant.
Guests frequently remark on the helpful and kind nature of all staff members, from the restaurant servers to the housekeeping team. Specific mentions of the head chef's accommodating nature and the great service from the restaurant staff highlight the attention to detail and commitment to guest satisfaction.
Cleanliness and friendliness are recurrent themes with many reviewers acknowledging the combination of a clean environment and a welcoming staff as key positives. The consistency in positive remarks about the staff being friendly, helpful and going above and beyond reflects a high standard of hospitality, making this hotel a standout choice for visitors.
The pool and hot tub at Holiday Inn Hotel & Suites Gateway, an IHG Hotel, receive mixed reviews but lean towards the positive side. Many guests describe the indoor pool as very clean, well-maintained and relaxing, which adds to the overall appeal of the facility. Descriptions like modern and beautiful signify an inviting ambience. Families seem especially pleased, noting that the hot tub provides a relaxing escape while children enjoy swimming. The amenity also benefits from being open late, giving visitors the flexibility to unwind at their convenience.
However, some experiences vary with a few guests noting issues such as cold water temperatures, cloudiness and visible dirt. There are occasional concerns about maintenance with some finding the pool and hot tub gross or dirty, which suggests inconsistencies in upkeep. Despite these varied experiences, the pool area remains a well-regarded feature for many guests, offering a pleasant and enjoyable spot to relax and unwind.
The Holiday Inn Hotel & Suites Gateway, an IHG Hotel, has received positive reviews for its family-friendly environment and ample activities for kids. Guests noted that the large suites are ideal for families, providing separate areas for relaxation and play. The spacious accommodations suited groups of varying sizes, including families with multiple children and even a baby. The hotel staff impressed guests with their friendliness and ability to cater to requests at short notice.
A significant highlight for families is the free kids' dinners, which guests appreciated as a convenient and cost-saving perk. The indoor pool was another well-liked feature, offering entertainment and enjoyment for children. Overall, the hotel garnered praise for being conducive to a comfortable and enjoyable family stay.
Holiday Inn Hotel & Suites Gateway, an IHG Hotel is highly regarded for its effectiveness in catering to business travelers. The hotel is noted for being excellent for business, particularly excelling in providing good facilities for business meetings. Its location is advantageous, offering easy access to restaurants, gas stations and the nearby Colonial Williamsburg, making it convenient for those with busy travel schedules. Guests appreciate the quick and easy check-in and check-out process and the overall functionality tailored to travel needs.
While the hotel offers unique efforts from staff like providing specific amenities such as shower transfer chairs, some logistical challenges like occasional short staffing and the high prices at the restaurant were observed. However, the hotel's proximity to additional dining options like 7-Eleven and Denny’s adds to its convenience.
Location Show Map
Location
Breakfast
The staff, particularly Jasmine, is noted for excellent service, contributing to a pleasant breakfast experience. For families, a significant perk is that kids under 10 years eat free with a paying adult, which adds value. Many guests find the breakfast worth the additional charge, even describing it as fabulous and fantastic.
However, there are several points of contention. Some guests feel the breakfast is overpriced, especially when it isn't included in the room stay. The quality and replenishment of the buffet have been criticized with reports of food being terrible or improperly prepared and at times, merely warm rather than hot.
Overall, while there are some complaints about value and specific food quality issues, many guests enjoy the breakfast for its variety and good taste, especially appreciating the friendly and helpful breakfast staff.
Dinner
Rooms
The suite configurations, especially those with closed-off bedrooms and multiple bathrooms, are especially valued by families and groups. Many reviews also mention the comfortable and cozy environment provided by the hotel, making it a great place to relax after a day of travel or sightseeing.
The overall cleanliness of the hotel is commendable with guests noting that rooms were clean and well-maintained. The friendly and attentive staff further contribute to the positive experience. Additionally, amenities like the jacuzzi and hot tub add a touch of luxury.
Although there are occasional comments about rooms not meeting pictorial expectations or isolated instances of rooms not being cleaned after previous guests, the general consensus is that the rooms are excellent, providing great value and comfort. This makes the hotel a solid choice for travelers looking for reliable and spacious lodgings.
Beds
Cleanliness
Staff
Guests frequently remark on the helpful and kind nature of all staff members, from the restaurant servers to the housekeeping team. Specific mentions of the head chef's accommodating nature and the great service from the restaurant staff highlight the attention to detail and commitment to guest satisfaction.
Cleanliness and friendliness are recurrent themes with many reviewers acknowledging the combination of a clean environment and a welcoming staff as key positives. The consistency in positive remarks about the staff being friendly, helpful and going above and beyond reflects a high standard of hospitality, making this hotel a standout choice for visitors.
Pool
However, some experiences vary with a few guests noting issues such as cold water temperatures, cloudiness and visible dirt. There are occasional concerns about maintenance with some finding the pool and hot tub gross or dirty, which suggests inconsistencies in upkeep. Despite these varied experiences, the pool area remains a well-regarded feature for many guests, offering a pleasant and enjoyable spot to relax and unwind.
Family
A significant highlight for families is the free kids' dinners, which guests appreciated as a convenient and cost-saving perk. The indoor pool was another well-liked feature, offering entertainment and enjoyment for children. Overall, the hotel garnered praise for being conducive to a comfortable and enjoyable family stay.
Business
While the hotel offers unique efforts from staff like providing specific amenities such as shower transfer chairs, some logistical challenges like occasional short staffing and the high prices at the restaurant were observed. However, the hotel's proximity to additional dining options like 7-Eleven and Denny’s adds to its convenience.
Yes, Holiday Inn Hotel & Suites Gateway, an IHG Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Hotel & Suites Gateway, an IHG Hotel.
No, Holiday Inn Hotel & Suites Gateway, an IHG Hotel doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Hotel & Suites Gateway, an IHG Hotel.
Yes, Holiday Inn Hotel & Suites Gateway, an IHG Hotel has a gym.
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