Winston-Salem, 420 High Street Southwest36.092334,-80.247872(Show on Map)
8.4
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hawthorne Inn & Conference Center garners positive feedback for its array of features, starting with its remarkably convenient location. Guests consistently commend its proximity to key attractions, venues, medical centers and downtown Winston-Salem. Situated in a safe, accessible neighborhood with ample parking, it serves as a strategic base for travelers.
The hotel staff shines in guest reviews, frequently praised for their friendliness, courteousness and attentiveness across all departments. The welcoming and hospitable atmosphere created by the team significantly enhances the guest experience.
Rooms receive mixed feedback but are often recognized for their cleanliness, comfort and spaciousness. While some reviews note outdated facilities and occasional maintenance issues, the overall sentiment is positive, lauding the cozy and inviting environment. The cleanliness of the hotel, including public areas like the breakfast and pool areas, is widely acknowledged, contributing to the overall pleasant stay.
The outdoor pool is a popular feature, noted for its maintenance, private setting and suitability for families, although some guests recommend more regular cleaning. The beds also receive favorable reviews for their comfort, despite occasional comments on firmness and pillow quality.
The breakfast offerings, however, fall short of expectations with many guests describing them as sparse and lackluster. Nevertheless, the breakfast staff are commended for their excellent service.
The hotel maintains pet-friendly policies, appreciated by guests traveling with dogs and offers accessible features catering to guests with disabilities, although minor improvements are suggested.
Overall, the Hawthorne Inn & Conference Center offers a budget-friendly stay with clean, comfortable accommodations, exceptional staff service and a prime location, making it a popular choice for both first-time and repeat visitors.
Categories
Family
The Hawthorne Inn & Conference Center offers a comfortable stay with amenities suitable for families. Its conference facilities and central location make it a versatile option.
Dog Friendly
The Hawthorne Inn is a pet-friendly hotel. It is listed among the best pet-friendly hotels in Winston-Salem.
Pool
The inn features a pool. It offers a conference center, making it suitable for both leisure and business travelers.
Heated Pool
Outdoor Pool
Business
This hotel features over 10,000 square feet of meeting and event space, including a boardroom, a theater, and a ballroom. It also offers amenities such as complimentary WiFi, concierge service, and a 24-hour front desk.
Accessible
The hotel features accessible guest rooms with specific dimensions for doorways and provides accessibility equipment for the deaf. Property-wide accessibility includes accessible elevators, public restrooms, registration counters, and meeting rooms. Roll-in showers and shower chairs are available, and the entire unit is wheelchair accessible.
Gym
The hotel provides a fitness center for guests. This amenity supports maintaining an exercise routine while traveling.
3 Star
This hotel provides a comfortable stay with convenient access to restaurants and shopping. It is known for its cleanliness and safety. The conference center facilities make it suitable for business travelers as well.
Outdoor Pool
The Hawthorne Inn features an outdoor pool that has been noted as clean by guests, providing a well-maintained option for swimming.
Small
Heated Pool
Room Types
Queen Room with Two Queen BedsThis room features a microwave and a small refrigerator. A TV with cable channels is available.
King RoomThis room features a microwave and a small refrigerator. A TV with cable channels is available.
Deluxe King SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a tea and coffee maker, a seating area, a wardrobe, a TV with cable channels, as well as pool views. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Hawthorne Inn & Conference Center boasts an exceptionally convenient location that receives consistent praise from its guests. Positioned close to numerous key attractions, it is within walking distance to Old Salem, the heart of downtown Winston-Salem and various restaurants and coffee shops. The hotel's proximity to Atrium Health and several medical centers makes it a preferred choice for those with medical appointments. It also serves as an ideal base for visitors attending events, weddings or venues in the area. The central location ensures easy access to highways and interstates, making it accessible for travelers. Furthermore, guests appreciate the large parking lot, the clean environment and the overall safe neighborhood. The combination of strategic location and budget-friendly pricing adds to its appeal, making it a popular choice for repeated visits.
Breakfast
The breakfast experience at the Hawthorne Inn & Conference Center seems to leave much to be desired for many guests. Multiple reviews indicate that the complimentary breakfast often comprised minimal options like bagels, muffins, apples oranges and coffee. The so-called continental breakfast has been described as sparse and lackluster with some guests noting there were no protein options or cereals available.
For guests looking for a more substantial meal, a hot breakfast is available for an additional fee of around $10. However, even the fee-based breakfast has an additional cost and some reviews suggest it is not necessarily worth it. During the COVID-19 pandemic, the situation appears to have worsened with breakfast offerings limited to pre-packaged bags with granola bars, muffins and water— a downgrade that disappointed many.
Nonetheless, there were occasional mentions of the breakfast being satisfactory and the grab-and-go concept was appreciated by some as convenient, especially for families. On the whole, however, the general consensus is that breakfast at this hotel does not meet the standards one might expect. The positive note is limited to the breakfast staff, who were often commended for their superb service.
Rooms
The rooms at the Hawthorne Inn & Conference Center offer a mixed experience for guests. Positively, many reviews highlight the cleanliness and comfort, noting spaces as very clean and spacious with good layouts. Beds were often praised for their comfort and rooms were described as well-equipped, including clear flat-screen TVs, refrigerators and microwaves. The size of the rooms was frequently mentioned as a plus with guests appreciating the spacious and pleasant environments.
However, several areas could benefit from improvement. The rooms and facilities were often noted as outdated with suggestions for renovation and modernization. Some guests experienced issues such as unpleasant odors, dirty vents and noisy locations. Maintenance issues like limited TV channels, non-functioning electronics and insufficient bathroom cleanliness were also reported. Despite these drawbacks, the friendly and attentive staff, along with the hotel’s good location, contributed positively to the overall guest experience.
Beds
Hawthorne Inn & Conference Center generally receives positive feedback regarding the beds from its guests. Many travelers have consistently mentioned the comfort of the beds, often using words like "very comfortable," "extremely comfortable," and "super comfy." Cleanliness also appears to be a highlight, contributing to the overall pleasant experience.
Guests appreciate the cozy environment created by the "nice size bed" and "comfortable and clean" settings. Despite the predominantly favorable comments, there are sporadic instances where some guests found the beds either too hard or too stiff, leading to discomfort and even back pain for a few. Pillow quality also varied with some finding them too flat or small, which detracted from the overall comfort of their sleep.
In summary, while most guests find the beds at Hawthorne Inn & Conference Center to be conducive to a restful night's sleep, preferences for bed firmness and pillow support do vary, indicating room for improvement in catering to individual comfort needs.
Cleanliness
Hawthorne Inn & Conference Center consistently receives high marks for its cleanliness with many guests noting the overall tidy condition of the rooms and hotel facilities. Numerous reviews highlight the rooms as clean, comfortable and well-maintained, contributing to a positive and inviting atmosphere. Guests frequently describe the environment as cozy and safe with ample parking available. The pool and breakfast area also receive specific commendations for their cleanliness.
However, there are occasional mentions of areas requiring improvement, such as the need for carpet and furniture deep cleaning and more attention to bathroom cleanliness. Some guests have noted negative experiences with room odors and outdated facilities and there are reports of occasional cleanliness oversights. Despite these isolated concerns, the overall feedback affirms that the hotel maintains a generally high standard of cleanliness and comfort.
Overall, the cleanliness and upkeep of the Hawthorne Inn & Conference Center are well-regarded by visitors, making it a reliable choice for travelers seeking a clean and comfortable stay.
Staff
At the Hawthorne Inn & Conference Center, guests overwhelmingly praise the hotel staff for their consistently friendly, courteous and accommodating nature. Whether interacting with the front desk, housekeeping or restaurant employees, travelers frequently mention the incredible service they receive. Words like polite, helpful and attentive often appear in reviews, underscoring that the team members go above and beyond to ensure a pleasant stay.
Particularly notable are the front desk staff, often described as super accommodating, patient and quick to respond to any questions or issues. Many visitors also highlight the amazing customer service they received with several singling out specific employees for their exceptional professionalism and kindness.
While there are occasional remarks about less-than-ideal experiences, the positive feedback overwhelmingly dominates. From early check-ins to handling special requests, the staff’s dedication to making each guest's stay comfortable and enjoyable stands out. Evidently, the team at Hawthorne Inn & Conference Center plays a crucial role in creating a welcoming and hospitable atmosphere that leaves a lasting impression on visitors.
Pool
The pool at the Hawthorne Inn & Conference Center gathered a mix of reactions from guests. Many visitors appreciated its cleanliness and described it as very nice with some particularly noting its beauty and maintenance despite being older. The outdoor pool was frequently highlighted for its private, quiet setting, making for an inviting relaxation spot. Additionally, access to it and its openness for most of the day were appreciated features with children especially enjoying their time there.
However, some guests pointed out cleanliness issues, mentioning leaves and dirt in the pool and a need for more regular maintenance. There were also instances where the pool was closed, disappointing those looking forward to a swim. Overall, while the pool offers a pleasant and private experience, it could benefit from more consistent upkeep and availability.
3 Star
The Hawthorne Inn & Conference Center offers relatively affordable accommodations with good price and quality for a three-star hotel. Despite being a bit dated and in need of some updates, it provides simple but comfortable amenities. The facilities include a basic breakfast and rooms where the TV faces the bed but doesn't swivel. This minor hindrance does not overshadow the overall experience, which some guests compare favorably even to high-end hotels and resorts.
Business
The Hawthorne Inn & Conference Center is recognized as a suitable destination for business travelers, particularly noted for its great conference center and convenient business location. The facilities include a gym, which enhances its appeal for those looking to maintain their fitness routine while traveling for work. Despite some issues such as a slow check-out process and occasional rude service at the front desk, the venue remains functional. The establishment is described as an older, independent hotel that shows its age, but it is still considered a safe and decent place for an overnight stay.
Accessible
The Hawthorne Inn & Conference Center offers a range of accessibility features that make it a convenient option for guests with disabilities. The hotel is described as very accessible with easily accessible parking, including great parking facilities and an easy-to-find location. Guests appreciated specific features like the presence of handrails in bathtubs and the availability of an elevator, which made access to various parts of the hotel easier, including the outdoor pool area.
However, there are areas noted for improvement. Some guests found it hard to access different parts of the hotel due to mobility issues and there were mentions of a ramp that needs work. Accessible rooms, while providing the necessary features, could benefit from some updates. There were also issues like sketchy key cards, fewer towels than needed and old pillows that required replacement. The pathway to the hotel could use better lighting and the lack of an elevator from the check-in area was highlighted as a drawback.
Overall, the Hawthorne Inn & Conference Center has several strong points in terms of accessibility, but addressing a few highlighted areas could significantly enhance the guest experience for those with disabilities.
Outdoor Pool
The outdoor pool at the Hawthorne Inn & Conference Center generally receives favorable feedback from guests. They often highlight its good location and ample size, making it an enjoyable feature for families, especially children. Compliments frequently center on the pool being nice and great with a particular emphasis on the pleasant pool area which includes tables for relaxation. However, there are some mentions of the need for improved cleanliness in the pool area. Despite this, the overall impression of the outdoor pool is positive with guests appreciating the access and amenities it offers.
Dog Friendly
Hawthorne Inn & Conference Center is well-regarded for its pet-friendly accommodations, making it a suitable choice for guests traveling with dogs. The hotel allows dogs on the second floor and charges a pet fee of $50 per night. Guests appreciated the ease of bringing their dogs along, noting that the ability to do so was a significant benefit. Additionally, the presence of a dedicated dog run provides a convenient space for pets to exercise. Overall, dogs are a welcome presence at this hotel, aligning with their specific pet policy and ensuring a pleasant stay for both pets and their owners.
FAQ
Yes, Hawthorne Inn & Conference Center has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hawthorne Inn & Conference Center.
Yes, Hawthorne Inn & Conference Center welcomes dogs.
No, parking facilities aren't available at Hawthorne Inn & Conference Center.
