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Sun Moon Lake Queen Castle Hotel 日月潭皇后古堡飯店

Yuchih , No.250,zhongzheng Rd. (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSun Moon Lake Queen Castle Hotel, situated in the vibrant Ita Thao area, offers a highly convenient location for travelers eager to explore local shops and street food. Its proximity to key attractions, the old street shopping district, and essential stores like Family Mart and 7-Eleven makes it an appealing choice, further enhanced by the accommodating and friendly staff who consistently earn praise for their exceptional service.

The breakfast experience at the hotel, served in a set-menu style directly to guest rooms, is generally viewed positively. While not a buffet, it provides a satisfying selection of nutritious and plentiful options, including hot-pressed toast, healthy vegetables, fruits, and tea-flavored eggs. Guests appreciate the availability of several set-menu choices, making breakfast a comfortable and convenient part of their stay.

Rooms are elegantly designed in a European palace style, featuring lavish Victorian decor that makes guests feel as though they’re staying in a castle. Despite occasional minor issues with water pressure and sound insulation, guests applaud the cleanliness, spaciousness, and charm of the accommodations. The hotel lobby, perfect for photography, adds to the appeal of the environment.

Cleanliness throughout the hotel is generally praised, with clean rooms and comfortable beds contributing to a positive lodging experience. The hotel's decor enhances its appeal, presenting a tidy and elegant atmosphere. Although occasional lapses in bathroom cleanliness and challenges with soundproofing are noted, the staff’s considerate service and willingness to address issues promptly create an overall positive experience.

The beds at Sun Moon Lake Queen Castle Hotel receive high marks for comfort and size, contributing to restful sleep. While there are minor concerns regarding bedding materials and pillows, the overall experience remains positive due to the clean and comfortable bedding environment.

Overall, Sun Moon Lake Queen Castle Hotel offers a unique stay with its strategic location, elegant interiors, and attentive staff, making it a highly attractive option for visitors seeking a comfortable and convenient base to explore the beauty of Sun Moon Lake.
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Family Friendly Hotel

Room Types

Double Room with Mountain View The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bidet. The unit has 1 bed.

Double Room with Mountain View Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a tiled floor, heating as well as mountain views. The unit offers 1 bed.

Double Room with Mountain View The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bidet. This double room features a tiled floor, heating, a flat-screen TV with cable channels and mountain views. The unit offers 1 bed.

Queen Room with Two Queen Beds Featuring free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a tiled floor, heating as well as lake views. The unit has 2 beds.

Quadruple Room with Terrace - No elevator This quadruple room features a flat-screen TV, tile/marble floor and electric kettle. Please note this room type locates on 3rd - 5th floor.

About Sun Moon Lake Queen Castle Hotel 日月潭皇后古堡飯店

License: 南投縣旅館133號

Guest Reviews

8.4

Very Good

Location

Sun Moon Lake Queen Castle Hotel boasts a highly advantageous location, perfectly nestled amidst the vibrant surroundings of the Ita Thao area. Its proximity to the old street shopping district and the market make it an ideal choice for travelers eager to explore local shops and indulge in delicious street food. The hotel's location is not only convenient but is also just a short five-minute walk from the Ita Thao Pier, making it easy for guests to enjoy the scenic beauty of Sun Moon Lake without needing a car. Despite not being in the immediate Sun Moon Lake area, its strategic position near both a Family Mart and a 7-Eleven lends to its convenience, ensuring guests have ready access to essential items. The hotel is well-placed within walking distance to key attractions without sacrificing the ease of access to various shopping and dining options. Not only does the location excite guests, but the staff also receives favorable remarks for their positive attitude, further enhancing the overall experience at this conveniently situated hotel.

Breakfast

The breakfast experience at Sun Moon Lake Queen Castle Hotel offers a variety of options despite a mixed set of reviews. While some guests noted the lack of traditional buffet service or meal offerings at the hotel, others appreciated the set-menu style of breakfast offered. Generally, the breakfast is described as plentiful, nutritious, and well-presented, with generous portions that include healthy selections such as vegetables, fruits, and tea-flavored eggs. The meals are delivered to guest rooms, providing convenience and comfort.

Guests have the option to choose from several set-menu choices, which feature dishes like hot-pressed toast and porridge, with some reviewers mentioning they're delicious and made with care. Overall, the breakfast is viewed as satisfactory and abundant, though some reviewers feel it could benefit from greater variety or improvement in selection. Despite not being a buffet, the quality and plentiful nature of the breakfast seem to make it a positive aspect of the stay for many guests.

Rooms

Sun Moon Lake Queen Castle Hotel offers an elegant and comfortable stay with spacious, beautifully designed rooms that reflect a European palace style. Guests frequently praise the cleanliness and lavish Victorian decor, emphasizing how it resembles staying in a castle. The rooms, although notably large and well-appointed, can vary in size, with some guests finding them slightly cramped for larger groups. However, many guests find the accommodations to be luxurious and fitting for a relaxing stay, with clean and bright environments.

The hotel lobby is adorned in a manner that is perfect for photography, adding to the hotel's charm. The bathrooms generally align with the room's high standards, often being quite spacious with a functional separation between wet and dry areas. Guests appreciate the ample water pressure in most bathrooms, though some report weaker water flow in certain rooms. Soundproofing is generally excellent, though a few concerns over poor sound insulation have been mentioned.

While the roll-up doors and limited storage space are noted drawbacks, the room facilities are otherwise up to expectations, matching those advertised online. Overall, Sun Moon Lake Queen Castle Hotel offers a unique and charming experience with its grand interiors and commendable cleanliness.

Beds

The beds at Sun Moon Lake Queen Castle Hotel receive consistent praise for their size and comfort. Many guests find the double beds to be particularly large and extremely comfortable, offering a restful night's sleep. The mattresses strike a good balance between softness and firmness, and the soundproofing enhances the sleeping experience. Cleanliness is another positive aspect, with guests noting the availability of a warm comforter. However, there are occasional concerns about the softness of the pillows and the roughness of some bedding materials. Instances of hair on the beds have also been mentioned, suggesting that there might be room for improvement in certain areas of housekeeping. Despite these minor issues, the overall experience with the hotel's beds is positive.

Cleanliness

Sun Moon Lake Queen Castle Hotel, beautifully nestled in Taiwan's scenic landscape, generally garners praise for its cleanliness and elegant environment. Guests highlight the clean and convenient parking, making it easy for those arriving by car. The rooms are often described as spacious with large, comfortable beds, enhancing the overall lodging experience. The hotel offers a clean atmosphere throughout its premises, which contributes positively to guests' satisfaction. The staff are frequently commended for their considerate service, adding to the pleasant experience. The hotel's decor further complements its appeal, presenting an environment that is both beautiful and tidy.

However, it's worth noting that some areas need improvement. The curtains in certain rooms have been found dusty and there are occasional lapses in bathroom cleanliness, such as unclean toilets and stained mirrors. Some guests have reported discomfort with the soundproofing, and issues such as hair and dampness have been mentioned, affecting the room's perceived cleanliness. Despite these occasional drawbacks, the overall experience is largely positive due to the hotel's commendable location and the staff's accommodating nature. The balance of elegance and affordability makes Sun Moon Lake Queen Castle Hotel a generally attractive option for travelers.

Staff

The Sun Moon Lake Queen Castle Hotel boasts an impressive array of positive guest feedback regarding its staff. Guests consistently highlight the super friendly and welcoming demeanor of the hotel team, describing their service attitude as excellent and meticulously attentive. Notably, the hotel demonstrates strong employee training, evident when management addresses issues promptly and courteously. Before check-in, staff members take the initiative to confirm reservations and share important information, ensuring a smooth arrival experience. The parking staff are particularly appreciated for their thoughtful guidance, aiding guests with ease. Reception staff consistently earn praise for their amiable and helpful nature, going above and beyond to assist visitors throughout their stay. The overall consensus is that the staff are not only polite and kind but also eager to make guests feel comfortable and valued, contributing to a highly positive service experience.

No, Sun Moon Lake Queen Castle Hotel 日月潭皇后古堡飯店 doesn't have any pool.

No, a spa isn't available at Sun Moon Lake Queen Castle Hotel 日月潭皇后古堡飯店.

No, Sun Moon Lake Queen Castle Hotel 日月潭皇后古堡飯店 doesn't allow dogs.

No, parking facilities aren't available at Sun Moon Lake Queen Castle Hotel 日月潭皇后古堡飯店.

No, Sun Moon Lake Queen Castle Hotel 日月潭皇后古堡飯店 doesn't have a gym.

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