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Summary of reviewsThe Terraces by Aayu in George Town, Penang, is highly regarded for its exceptional location, cleanliness, and welcoming atmosphere. Situated in the heart of UNESCO-listed George Town, the hotel offers direct access to key cultural and tourist attractions, including Armenian Street, Little India, and Chinatown, while also being conveniently close to vibrant nightlife and street food scenes. Despite its central location, the hotel provides a peaceful retreat, enhanced by clean communal spaces and a friendly, attentive staff.
The rooms at The Terraces are celebrated for their cleanliness and modern comforts. While varying in size, they offer comfortable beds and efficient air conditioning, ensuring a pleasant stay. Despite occasional reports of thin walls and basic furnishings, guests find the rooms practical for short visits. Communal areas are well-maintained, though some minor maintenance needs have been noted, such as in bathrooms. Nonetheless, the overall cleanliness and cost performance make the hotel an appealing choice for travelers.
The staff at The Terraces consistently receive high praise for their friendliness and attentiveness, contributing significantly to the positive guest experience. Their dedication to customer service is evident, with effective communication and personalized recommendations enhancing the stay. Similarly, the hotel offers a reliable WiFi experience, praised by digital nomads for its speed and consistency, suitable for both leisure and work purposes.
Guests also frequently commend the comfortable bedding, which ensures restful nights, with clean bedsheets and a thoughtfully designed interior contributing to a welcoming room environment. Overall, The Terraces by Aayu provides a superior stay for visitors to George Town, marked by its central location, excellent hospitality, and comfortable accommodations. Show more
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Hostel with Free Wi-Fi
Small Hostel
Room Types
Queen Room with Shared BathroomThe air-conditioned double room has shared bathroom fitted with a shower and a bidet. The unit has 1 bed.
Standard Queen RoomFeaturing free toiletries, this double room includes a shared bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning. The unit has 1 bed.
Double Room with Shared BathroomThe air-conditioned double room features shared bathroom equipped with a shower and a bidet. The unit offers 2 beds.
Single Room with Shared BathroomThe air-conditioned single room has shared bathroom fitted with a shower and a bidet. The unit has 1 bed.
Guest Reviews
Location
The Terraces by Aayu George Town Penang is consistently praised for its exceptional location, making it a top choice for visitors exploring the vibrant city of George Town. This hotel is strategically situated right in the center of the UNESCO-listed historical town, ensuring guests are immersed in the rich cultural heritage that Penang has to offer. With the bustling Chulia Street just a short stroll away, visitors enjoy easy access to a myriad of bars, restaurants, and cafes, alongside street food carts offering delicious local cuisine.
The convenient location of the hotel places it within walking distance of major tourist attractions, including the famous Armenian Street and nearby Street Art, Little India, and Chinatown neighborhoods. For those keen on a lively nightlife scene, the guesthouse is close to a bustling night street market.
Despite being in the heart of the city, The Terraces manages to offer a relatively peaceful environment, providing a quiet retreat from the more bustling areas. Guests appreciate the clean communal spaces and the friendly, welcoming staff that contribute to a pleasant stay. Coupled with excellent cost performance, this hotel provides a strategic and central base for exploring the unique charms of George Town.
Rooms
The Terraces by Aayu George Town Penang offers a mixed experience for travelers, with numerous positives highlighted by previous guests. The hotel is well-positioned, making it an ideal base for exploring the area. Rooms, though varying in size, are generally described as clean, comfortable, and modern. Beds are frequently noted for their comfort, and air-conditioning is consistently efficient, ensuring a pleasant stay. Despite some reports of thin walls and basic furnishings, most rooms provide essential amenities and good value for money. Shared spaces are appreciated for their modernity and cleanliness, with ample bathrooms and toilets available. However, some guests have remarked on the presence of mold and cold showers in shared facilities. Despite occasional room constraints such as small size or lack of windows, many guests found their accommodation a practical choice for a short stay, marked by an overall friendly atmosphere.
Beds
At The Terraces by Aayu in George Town, Penang, guests can expect an exceptional sleep experience that consistently garners praise. The beds are widely appreciated for their comfort, with numerous reviews highlighting their coziness and ability to ensure a restful night. The mattresses strike an ideal balance with firmness, contributing to a pleasant sleeping sensation for those who prefer support. Complementing the comfort of the beds are clean bedsheets, adding to the overall welcoming atmosphere of the room. The spaciousness of the rooms further enhances the sleep environment, making it less likely to feel stuffy or confined. With thoughtful interior design and the provision of quality toiletries, The Terraces ensures a superior stay with particular attention to guest comfort through its bedding.
Cleanliness
The Terraces by Aayu George Town Penang impresses with its exceptional cleanliness, offering an inviting environment for travelers. Guests frequently praise the property for its spotlessly clean rooms, comfortable beds, and well-maintained communal areas. The abundance of bathrooms and toilets ensures convenience, and these shared spaces are often described as very clean. The hotel's staff receives commendations for being friendly and responsive, enhancing the overall experience. While the property presents a massive structure with handy features like a kitchen equipped with a water dispenser and a big fridge, there are some elements that could benefit from improvement, such as occasional maintenance in bathrooms and addressing minor cleanliness issues. Nevertheless, the accommodation stands out for its overall cleanliness and central location, making it a prime choice for visitors exploring the city.
Staff
Visitors to The Terraces by Aayu George Town Penang frequently highlight the exceptional staff as a standout feature of their stay. Guests consistently praise the team for being remarkably friendly, helpful, and attentive, with many describing them as some of the best they've encountered. It appears that no request is too small, and the staff prioritizes ensuring every guest need is met with a smile. Communication, particularly via WhatsApp, is effective and timely, allowing for seamless assistance and thoughtful recommendations around Penang. The dedication of both owners and employees to customer service is evident, as they go above and beyond to create a memorable and welcoming experience for all visitors. It’s clear that the warmth and professionalism of the staff significantly enhance the overall ambiance of the hotel, making it a preferred choice for travelers seeking a hospitable and comfortable stay in George Town.
Wi-Fi
The Terraces by Aayu in George Town, Penang, provides a reliable WiFi experience, receiving high praise from guests who found the internet connectivity to be excellent for both leisure and work purposes. Digital nomads visiting the town have lauded the internet speed as fantastic and fast, making remote work seamless. Guests appreciated the consistently good WiFi throughout their stay, highlighting its ability to work perfectly. Communication via WhatsApp is noted as efficient, with guests able to receive assistance for various needs. Despite a minority mentioning occasional issues, the overall consensus describes the WiFi as robust, with most guests enjoying uninterrupted connectivity.
No, The Terraces by Aayu - 2 mins walk to Chulia Street doesn't have any pool.
No, a spa isn't available at The Terraces by Aayu - 2 mins walk to Chulia Street.
No, The Terraces by Aayu - 2 mins walk to Chulia Street doesn't allow dogs.
No, parking facilities aren't available at The Terraces by Aayu - 2 mins walk to Chulia Street.
No, The Terraces by Aayu - 2 mins walk to Chulia Street doesn't have a gym.