Hotel Chichen Itza
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Summary of reviewsHotel Chichen Itza is widely praised for its strategic location near the iconic Chichen Itza archaeological site. The hotel's proximity to the ruins makes it an excellent base for tourists with easy access to local attractions, shops and restaurants. Additionally, convenient amenities like a beautiful pool, spacious and well-decorated rooms enhance its appeal among travelers.
Guests frequently commend the hotel's breakfast, which starts at 7:00 AM, making it ideal for early departures to Chichen Itza. The breakfast is noted for its excellent quality, variety and generous portions, featuring fresh fruit, eggs and fresh juice. Despite some concerns about slow service and occasional bad smells in certain rooms, the breakfast experience remains a highlight for many visitors.
Dinner at the hotel's restaurant also receives numerous positive remarks, particularly for its quality and ambiance of dining by the pool or in the garden. The food is often described as delicious and of good value, though some guests feel the menu is limited and prices are slightly high. Despite occasional issues with noise and service speed, the positive aspects of dining significantly overshadow the negatives.
The rooms at Hotel Chichen Itza receive varied feedback. Many guests appreciate the spacious, comfortable and clean rooms, especially those facing the garden for their serene environment. However, some reviews point out that certain rooms are outdated, dark and occasionally suffer from musty odors. Noise can be an issue for rooms near the street or reception and some utilities like air conditioning and key systems might need improvement.
Cleanliness is a strong suit for Hotel Chichen Itza with many guests noting well-maintained rooms and facilities. The pool and large garden are frequently highlighted for their cleanliness and overall appeal. Despite some criticisms of outdated bathrooms and occasional musty odors, the hotel's commitment to maintaining a clean environment is evident.
The staff at Hotel Chichen Itza earn high praise for their friendliness and helpfulness, enhancing the overall guest experience. The reception and restaurant teams are particularly noted for their amiable nature and readiness to assist, despite occasional language barriers and a few remarks about indifferent service.
The free WiFi, however, is a notable downside with many guests reporting weak or non-existent internet connectivity in their rooms. Reliable WiFi is generally available only in the reception lobby and sometimes by the pool, posing a challenge for those needing consistent internet access.
The hotel's swimming pool stands out as a remarkable feature, lauded for its size and cleanliness. It provides a refreshing retreat for guests, especially children and families, despite occasional maintenance issues.
Parking at Hotel Chichen Itza is another significant advantage, offering ample, convenient and free options. The spacious parking area, positioned conveniently in front of the hotel, ensures easy and secure vehicle access for guests.
Families find the hotel particularly accommodating with spacious family-size rooms and a family-friendly staff. While some aspects might be slightly inconvenient for young children, the hotel's proximity to Chichen Itza and its overall welcoming atmosphere make it a great choice for family trips.
Beds at the hotel receive mixed reviews with many guests finding them comfortable while others mention issues such as hard or outdated mattresses. The general emphasis on cleanliness in the bedding, despite varying levels of firmness, contributes to a restful experience for many visitors.
In summary, Hotel Chichen Itza is a well-regarded choice for travelers seeking close proximity to the Chichen Itza ruins with particular strengths in breakfast offerings, cleanliness, staff friendliness and excellent parking facilities. Despite a few drawbacks in room modernity and WiFi connectivity, the hotel's overall appealing environment and convenient location make it a popular recommendation for visitors.
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Guests frequently commend the hotel's breakfast, which starts at 7:00 AM, making it ideal for early departures to Chichen Itza. The breakfast is noted for its excellent quality, variety and generous portions, featuring fresh fruit, eggs and fresh juice. Despite some concerns about slow service and occasional bad smells in certain rooms, the breakfast experience remains a highlight for many visitors.
Dinner at the hotel's restaurant also receives numerous positive remarks, particularly for its quality and ambiance of dining by the pool or in the garden. The food is often described as delicious and of good value, though some guests feel the menu is limited and prices are slightly high. Despite occasional issues with noise and service speed, the positive aspects of dining significantly overshadow the negatives.
The rooms at Hotel Chichen Itza receive varied feedback. Many guests appreciate the spacious, comfortable and clean rooms, especially those facing the garden for their serene environment. However, some reviews point out that certain rooms are outdated, dark and occasionally suffer from musty odors. Noise can be an issue for rooms near the street or reception and some utilities like air conditioning and key systems might need improvement.
Cleanliness is a strong suit for Hotel Chichen Itza with many guests noting well-maintained rooms and facilities. The pool and large garden are frequently highlighted for their cleanliness and overall appeal. Despite some criticisms of outdated bathrooms and occasional musty odors, the hotel's commitment to maintaining a clean environment is evident.
The staff at Hotel Chichen Itza earn high praise for their friendliness and helpfulness, enhancing the overall guest experience. The reception and restaurant teams are particularly noted for their amiable nature and readiness to assist, despite occasional language barriers and a few remarks about indifferent service.
The free WiFi, however, is a notable downside with many guests reporting weak or non-existent internet connectivity in their rooms. Reliable WiFi is generally available only in the reception lobby and sometimes by the pool, posing a challenge for those needing consistent internet access.
The hotel's swimming pool stands out as a remarkable feature, lauded for its size and cleanliness. It provides a refreshing retreat for guests, especially children and families, despite occasional maintenance issues.
Parking at Hotel Chichen Itza is another significant advantage, offering ample, convenient and free options. The spacious parking area, positioned conveniently in front of the hotel, ensures easy and secure vehicle access for guests.
Families find the hotel particularly accommodating with spacious family-size rooms and a family-friendly staff. While some aspects might be slightly inconvenient for young children, the hotel's proximity to Chichen Itza and its overall welcoming atmosphere make it a great choice for family trips.
Beds at the hotel receive mixed reviews with many guests finding them comfortable while others mention issues such as hard or outdated mattresses. The general emphasis on cleanliness in the bedding, despite varying levels of firmness, contributes to a restful experience for many visitors.
In summary, Hotel Chichen Itza is a well-regarded choice for travelers seeking close proximity to the Chichen Itza ruins with particular strengths in breakfast offerings, cleanliness, staff friendliness and excellent parking facilities. Despite a few drawbacks in room modernity and WiFi connectivity, the hotel's overall appealing environment and convenient location make it a popular recommendation for visitors.
Historic Hotel
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled conveniently near the famed Chichen Itza archaeological site, Hotel Chichen Itza is the ideal accommodation for visitors keen on exploring this iconic Mayan ruin. The hotel's location is widely praised for its close proximity to the ruins, making it a perfect base for early morning visits to avoid the tourist crowds. It is situated just a few minutes by car and within a 20-minute walking distance for those who prefer a leisurely stroll.
The hotel is strategically placed near the main road in the village of Pisté, providing easy access to local attractions, shops and restaurants. Guests appreciate the short distance to the bus stop, making transportation hassle-free. Additionally, the setting of the hotel offers a charming atmosphere with well-maintained facilities, including a beautiful pool and spacious, well-decorated rooms. Despite being on a busy road, the convenience and strategic position of this hotel make it a popular choice among travelers.
Whether planning a trip to the Chichen Itza site or exploring the surrounding cenotes and village life, Hotel Chichen Itza stands out for its excellent location, making it a consistent recommendation for visitors.
Hotel Chichen Itza's breakfast offerings receive high marks from guests, making it a standout feature of their stay. Many visitors praise the breakfast as excellent, delicious and very good with several noting that it includes fresh fruit, eggs and fresh juice. Guests appreciate the hearty and generous portions and the early serving time starting at 7:00 AM, which is perfect for those planning a visit to the nearby Chichen Itza archaeological site.
While some find the breakfast location by the roadside a bit noisy, others enjoy the ambiance of having breakfast served on the terrace. The breakfast, often described as well-organized and abundant, comprises various courses and even includes American breakfast options. Despite its excellence, a few guests mentioned that the service could be slow at times and there were occasional issues with a bad smell in some rooms.
Overall, the breakfast at Hotel Chichen Itza is highly regarded for its quality and variety, providing a strong start to the day for travelers eager to explore the wonders of Chichen Itza.
Hotel Chichen Itza offers an array of dining options that have received mixed reviews, but a majority highlight positive experiences. Guests frequently praise the quality of the food, describing it as amazing, delicious and with a good value for money. The restaurant serves a variety of tasty dishes, including fresh homemade Mexican cuisine and the regional Sopa de Lima. Dining by the pool or in the spacious garden adds to the ambiance, making it a preferred choice for many.
Despite the commendations, some guests felt that the restaurant menu was limited and the prices a bit steep compared to the quality. The atmosphere could be noisy at times, particularly if dining on the terrace overlooking the street. Service speed appears to be a frequent concern with instances of slow delivery and lengthy waits noted.
However, the positives seem to outweigh the negatives. The restaurant is generally lauded for its consistent quality with many guests appreciating the evening meals, whether enjoyed by the garden pool or inside. While there are mentions of mediocrity, especially in terms of variety and excitement, the generous and diverse options still make dining at Hotel Chichen Itza a largely enjoyable part of the stay.
Hotel Chichen Itza presents a mix of experiences when it comes to its rooms. Positively, several reviews highlight the spaciousness of the rooms and bathrooms, describing them as large, comfortable and well-equipped. The garden-facing rooms are particularly appreciated for their quiet and serene environment with some even offering pleasant views of the pool and garden. The establishment maintains cleanliness with many guests noting that the rooms were clean and the beds very comfortable. The rooms decorated with a bright Mexican theme add a touch of local charm and the hotel itself exudes a beautiful setting.
However, a number of reviews mention issues that might detract from the experience. Common complaints include rooms being outdated, dark and occasionally damp with musty smells. Noise is also a concern, especially for rooms near the street or reception area. Functional rooms meet basic needs but feel older with some guests pointing out the necessity for renovations to improve the overall comfort and modernity. Some rooms suffer from instability in utilities like the air conditioning and key system, leading to occasional inconvenience.
In terms of value, the hotel appears to offer a decent stay, particularly if one is looking for spacious rooms, but it’s apparent that some areas could benefit from updates and better maintenance to meet higher expectations.
Hotel Chichen Itza has received mixed reviews regarding their beds with a noticeable emphasis on comfort from many guests. The general consensus points to several positive traits: many found the beds to be comfortable, highlighting features such as good mattresses and adequately sized beds. Bedding was often described as smooth and comfortable, contributing to a restful night's sleep for many visitors.
However, not all feedback was positive—some guests noted that the mattresses were hard and, in a few cases, uncomfortable. Issues such as outdated beds, narrow sizes and the occasional presence of plastic mattress protectors, which detracted from the overall comfort, were mentioned. A few reviews even referenced specific problems like clammy beds or insufficient bed linens.
Despite these critiques, the frequent mention of clean and well-maintained bedding suggests that the hotel is conscientious about cleanliness. And while bedding firmness varied, leaving some guests dissatisfied and others pleased, the overriding sentiment appears to tilt toward satisfaction with the comfortable bedding at Hotel Chichen Itza.
Hotel Chichen Itza, nestled near the archaeological site of Chichen Itza, consistently stands out for its commitment to cleanliness. Many guests have noted that rooms are thoroughly cleaned daily and the entire establishment maintains a good standard of cleanliness. The facilities, including a sparkling clean pool and a well-maintained large garden, add to the charm of this hotel.
Rooms are generally bright, neat and clean, often described as tidy and well-maintained. The bedding is clean and fresh, ensuring a comfortable stay for guests. Numerous reviews also highlight the hotel's clean and quiet ambiance, which creates a relaxing environment for visitors. The surrounding areas of the hotel are also kept clean, contributing to a pleasant overall experience.
Although the hotel maintains high cleanliness standards, some areas do show signs of wear and could benefit from modernization. The bathrooms, in particular, receive mixed reviews with some guests indicating they are outdated and not as clean as the rest of the hotel. Additionally, there were occasional mentions of musty odors in certain rooms and inconsistencies with the pool cleanliness.
Despite these minor drawbacks, the hotel's dedication to cleanliness is evident, making it a reliable choice for travelers looking for a clean and comfortable stay near Chichen Itza.
Hotel Chichen Itza boasts a staff whose friendliness and helpfulness have left a lasting impression on guests. Reviews frequently highlight the exceptionally accommodating breakfast team and a friendly reception that leaves visitors feeling welcomed from the moment they arrive. The restaurant staff's amiable nature has also been noted as significantly enhancing the overall dining experience.
Kindness and attentiveness are recurring themes with many guests commending the personnel for their professional and caring demeanor. The helpful front desk has often organized excursions and provided valuable tips, adding an extra layer of convenience and enjoyment to the stay.
Despite some comments about staff pushing for tips and occasional language barriers, the general consensus underscores a team that is super friendly and highly professional. Some remarks about indifferent or unfriendly behavior do exist, but they are outnumbered by the extensive praise for the staff's warm and efficient service.
In summary, the staff at Hotel Chichen Itza is praised for their friendliness, professionalism and readiness to assist, making the hotel a pleasant and welcoming destination.
Travelers should be aware that while 'Hotel Chichen Itza' may excel in various areas, the WiFi connectivity poses significant challenges. Many guests have noted that the internet service in the rooms is either weak, spotty or completely non-existent. Several reviews have mentioned that WiFi is only reliably available in the reception lobby and sometimes by the pool area, making it difficult to stay connected in other parts of the hotel. Overall, the WiFi signal is reported to be poor and intermittent with issues persisting across different floors and rooms. For guests needing consistent and strong internet access, especially in their rooms, this may be a considerable drawback.
The Hotel Chichen Itza boasts a remarkable swimming pool that has garnered praise for its size and cleanliness. Many reviewers highlighted its refreshing and pleasant nature, making it perfect for cooling off after a day exploring. The pool is set in beautiful, green surroundings, adding to its appeal and creating a soothing environment for guests. Children particularly enjoy the shallow areas and families appreciate the safety and cleanliness.
The pool area is often described as large and excellent for relaxation with several guests mentioning it as a highlight of their stay. Despite some comments about occasional maintenance issues with wooden boards and cleanliness, the overall sentiment towards the pool is overwhelmingly positive. The pool's inviting and well-maintained atmosphere makes it an attractive feature of this four-star hotel. Along with the nearby garden and outdoor dining area, it contributes significantly to the hotel's charm and appeal.
Nestled near the historic Chichen Itza site, Hotel Chichen Itza offers an impressive range of parking amenities that guests repeatedly praise in reviews. The convenience is undeniable, featuring a large and spacious parking area that provides ample room for vehicles. One of the standout benefits is the availability of free parking on-site, a rarity that adds notable value to a stay at this hotel.
Guests find the parking easy to use with a large parking lot positioned conveniently in front of the hotel, ensuring guests can seamlessly transition from car to reception. While there is no covered parking, the safety and adequacy of the parking area receive frequent commendation. This makes it a reliable choice for visitors concerned about the security of their vehicle.
The private and secure parking options also alleviate any worries about safety, while the parking lot's proximity to the hotel's garden area adds a picturesque touch, though some reviews mention noise caused by bird gatherings. Despite this minor inconvenience, the blend of natural beauty and practical design significantly enhances the overall parking experience.
Overall, whether staying for a couple of nights or utilizing the parking as a base for exploring the nearby ruins, Hotel Chichen Itza provides plentiful, convenient and free parking that accommodates all needs effectively.
Hotel Chichen Itza offers a welcoming atmosphere that is described as fabulous for families, making it ideal for a family vacation. The hotel is equipped with family-size and spacious rooms, all featuring comfortable beds and functional bathrooms. Despite being slightly outdated, the rooms are clean and the hotel is well-maintained, which provides good value for a one-night stay.
The hotel staff is consistently highlighted for their family-friendly attitude, ensuring that arrangements were smoothly handled, which contributed to the satisfaction of family members. There are activities for kids on-site, though it is noted that the portions at breakfast may not be sufficient for young children and small children may find some aspects less convenient.
The location is convenient with the popular archaeological site only a five-minute drive away, making it a great choice for a family trip to the area. However, some guests noted the lack of seating on the terrace and the noise from the street could be a slight disadvantage. Overall, Hotel Chichen Itza appears to be an excellent option for families looking for a reasonably priced, family-friendly hotel close to local attractions.
Hotel Chichen Itza offers a commendable four-star experience, characterized by a beautiful setting and good parking facilities. The cleanliness of the property stands out and is often highlighted positively. However, there are mentions that the rooms might not fully meet four-star expectations with some guests finding them less than comfortable. Service responsiveness appears to be an area in need of improvement. Despite these drawbacks, the overall sentiment suggests it could easily be a four-star hotel.
Hotel Chichen Itza presents a solid three-star experience with appropriate facilities and services. The rooms receive mixed reviews but generally align with the expectations set for a three-star rating. Some guests find the rooms comfortable and in line with three-star standards, while others feel the rooms are small, especially for families with teenagers. Despite this, the comfort level remains satisfactory for many visitors. The service has room for improvement with some noting it to be unresponsive, but the easy parking is a highlight for convenience. The setting of the hotel is somewhat outdated but doesn't significantly detract from the overall experience.
The outdoor pool at Hotel Chichen Itza receives predominantly positive remarks from guests. The setting is often highlighted as beautiful and pleasant with many guests appreciating the pool amidst lush gardens. The pool is described as large, clean and well-maintained, offering a refreshing escape after a hot day. The surrounding green park, featuring avocado and mango trees, adds to the inviting atmosphere. Although some guests noted minor issues like its proximity to the road or occasional maintenance lapses, the overall sentiment is that the pool area is lovely, functional and a key feature of the hotel. Towels are conveniently available, adding to the overall positive experience of enjoying the pool.
Hotel Chichen Itza is a historically significant destination, ideal for travelers keen on exploring the rich history of the region. The hotel itself is a charming colonial-style building, reminiscent of an old hacienda with a rustic and traditional Mexican flair that captures the essence of the area's cultural heritage. Its prime location offers unparalleled convenience, being a short distance from the famous Chichen Itza archaeological site, making it perfect for those looking to delve into ancient Mayan history. Guests can easily walk to the Mayan ruins, allowing for a seamless and immersive experience. This reasonable and historic hotel serves as an excellent base for those wishing to visit the nearby temple complex, ensuring a memorable and enriching stay.
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Location
The hotel is strategically placed near the main road in the village of Pisté, providing easy access to local attractions, shops and restaurants. Guests appreciate the short distance to the bus stop, making transportation hassle-free. Additionally, the setting of the hotel offers a charming atmosphere with well-maintained facilities, including a beautiful pool and spacious, well-decorated rooms. Despite being on a busy road, the convenience and strategic position of this hotel make it a popular choice among travelers.
Whether planning a trip to the Chichen Itza site or exploring the surrounding cenotes and village life, Hotel Chichen Itza stands out for its excellent location, making it a consistent recommendation for visitors.
Breakfast
While some find the breakfast location by the roadside a bit noisy, others enjoy the ambiance of having breakfast served on the terrace. The breakfast, often described as well-organized and abundant, comprises various courses and even includes American breakfast options. Despite its excellence, a few guests mentioned that the service could be slow at times and there were occasional issues with a bad smell in some rooms.
Overall, the breakfast at Hotel Chichen Itza is highly regarded for its quality and variety, providing a strong start to the day for travelers eager to explore the wonders of Chichen Itza.
Dinner
Despite the commendations, some guests felt that the restaurant menu was limited and the prices a bit steep compared to the quality. The atmosphere could be noisy at times, particularly if dining on the terrace overlooking the street. Service speed appears to be a frequent concern with instances of slow delivery and lengthy waits noted.
However, the positives seem to outweigh the negatives. The restaurant is generally lauded for its consistent quality with many guests appreciating the evening meals, whether enjoyed by the garden pool or inside. While there are mentions of mediocrity, especially in terms of variety and excitement, the generous and diverse options still make dining at Hotel Chichen Itza a largely enjoyable part of the stay.
Rooms
However, a number of reviews mention issues that might detract from the experience. Common complaints include rooms being outdated, dark and occasionally damp with musty smells. Noise is also a concern, especially for rooms near the street or reception area. Functional rooms meet basic needs but feel older with some guests pointing out the necessity for renovations to improve the overall comfort and modernity. Some rooms suffer from instability in utilities like the air conditioning and key system, leading to occasional inconvenience.
In terms of value, the hotel appears to offer a decent stay, particularly if one is looking for spacious rooms, but it’s apparent that some areas could benefit from updates and better maintenance to meet higher expectations.
Beds
However, not all feedback was positive—some guests noted that the mattresses were hard and, in a few cases, uncomfortable. Issues such as outdated beds, narrow sizes and the occasional presence of plastic mattress protectors, which detracted from the overall comfort, were mentioned. A few reviews even referenced specific problems like clammy beds or insufficient bed linens.
Despite these critiques, the frequent mention of clean and well-maintained bedding suggests that the hotel is conscientious about cleanliness. And while bedding firmness varied, leaving some guests dissatisfied and others pleased, the overriding sentiment appears to tilt toward satisfaction with the comfortable bedding at Hotel Chichen Itza.
Cleanliness
Rooms are generally bright, neat and clean, often described as tidy and well-maintained. The bedding is clean and fresh, ensuring a comfortable stay for guests. Numerous reviews also highlight the hotel's clean and quiet ambiance, which creates a relaxing environment for visitors. The surrounding areas of the hotel are also kept clean, contributing to a pleasant overall experience.
Although the hotel maintains high cleanliness standards, some areas do show signs of wear and could benefit from modernization. The bathrooms, in particular, receive mixed reviews with some guests indicating they are outdated and not as clean as the rest of the hotel. Additionally, there were occasional mentions of musty odors in certain rooms and inconsistencies with the pool cleanliness.
Despite these minor drawbacks, the hotel's dedication to cleanliness is evident, making it a reliable choice for travelers looking for a clean and comfortable stay near Chichen Itza.
Staff
Kindness and attentiveness are recurring themes with many guests commending the personnel for their professional and caring demeanor. The helpful front desk has often organized excursions and provided valuable tips, adding an extra layer of convenience and enjoyment to the stay.
Despite some comments about staff pushing for tips and occasional language barriers, the general consensus underscores a team that is super friendly and highly professional. Some remarks about indifferent or unfriendly behavior do exist, but they are outnumbered by the extensive praise for the staff's warm and efficient service.
In summary, the staff at Hotel Chichen Itza is praised for their friendliness, professionalism and readiness to assist, making the hotel a pleasant and welcoming destination.
Wi-Fi
Pool
The pool area is often described as large and excellent for relaxation with several guests mentioning it as a highlight of their stay. Despite some comments about occasional maintenance issues with wooden boards and cleanliness, the overall sentiment towards the pool is overwhelmingly positive. The pool's inviting and well-maintained atmosphere makes it an attractive feature of this four-star hotel. Along with the nearby garden and outdoor dining area, it contributes significantly to the hotel's charm and appeal.
Parking
Guests find the parking easy to use with a large parking lot positioned conveniently in front of the hotel, ensuring guests can seamlessly transition from car to reception. While there is no covered parking, the safety and adequacy of the parking area receive frequent commendation. This makes it a reliable choice for visitors concerned about the security of their vehicle.
The private and secure parking options also alleviate any worries about safety, while the parking lot's proximity to the hotel's garden area adds a picturesque touch, though some reviews mention noise caused by bird gatherings. Despite this minor inconvenience, the blend of natural beauty and practical design significantly enhances the overall parking experience.
Overall, whether staying for a couple of nights or utilizing the parking as a base for exploring the nearby ruins, Hotel Chichen Itza provides plentiful, convenient and free parking that accommodates all needs effectively.
Family
The hotel staff is consistently highlighted for their family-friendly attitude, ensuring that arrangements were smoothly handled, which contributed to the satisfaction of family members. There are activities for kids on-site, though it is noted that the portions at breakfast may not be sufficient for young children and small children may find some aspects less convenient.
The location is convenient with the popular archaeological site only a five-minute drive away, making it a great choice for a family trip to the area. However, some guests noted the lack of seating on the terrace and the noise from the street could be a slight disadvantage. Overall, Hotel Chichen Itza appears to be an excellent option for families looking for a reasonably priced, family-friendly hotel close to local attractions.
4 Star
3 Star
Outdoor Pool
Historic
Yes, Hotel Chichen Itza has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Chichen Itza.
No, Hotel Chichen Itza doesn't allow dogs.
No, parking facilities aren't available at Hotel Chichen Itza.
No, Hotel Chichen Itza doesn't have a gym.
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