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The Pyramid Cancun by Oasis - All Inclusive

Cancun , Blvd. Kulculcan Km 16.5 (Show on Map)

7.1

Good

The Pyramid Cancun by Oasis - All Inclusive

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Summary of reviewsThe Pyramid Cancun by Oasis - All Inclusive is highly praised for its prime beachfront location in Cancun's Hotel Zone, offering stunning ocean views and convenient access to local attractions. Guests enjoy well-maintained facilities and elegant design, which blend Caribbean style with modern comfort, creating an inviting atmosphere. The resort provides excellent service and a relaxing yet dynamic experience, making it an appealing choice for those seeking a luxurious getaway.

The dining experience is generally well-received, with a variety of quality options available, particularly during breakfast at The Market Place buffet. Guests appreciate the exquisite cuisine and exceptional service offered at specialty restaurants, though the reservation process can occasionally be cumbersome. The room accommodations offer breathtaking sea views and comfortable beds, but some maintenance issues and outdated features detract from the overall experience. Cleanliness is a mixed aspect of the resort, with some areas in need of more attention and maintenance.

The staff is often commended for their friendliness and attentiveness, particularly in dining areas and VIP services, though some guests report inconsistencies in service quality. While the Wi-Fi service could be improved due to frequent connectivity issues, the expansive pool areas and beautiful beach offer memorable relaxation and entertainment options. The resort's family-friendly offerings, including a dedicated Kiddoo area, are notable, though dining logistics may require refinement.

Overall, The Pyramid Cancun by Oasis provides a picturesque setting with stunning views, lively activities, and a range of dining options, appealing to both families and those seeking a vibrant vacation experience. Improvements in room maintenance, cleanliness, and service consistency could further enhance guest satisfaction.
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Resort with All Inclusive Packages

Luxury Resort

Beachfront Resort

Resort near The Beach

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Pool Swim Up Bar Outdoor Pool

Business Resort

Resort with Parking

Resort with Gym

Resort with Tennis Courts

Resort for Yoga

5-Star Resort

Resort with Outdoor Pool

Resort with Swim Up Bar

Room Types

Pyramid Standard Room This double room features a minibar and air conditioning. Amenities include a flat-screen TV with cable channels, free safe, free wireless internet. The bathroom includes free toiletries, slippers and bathrobe.

Pyramid Oceanfront Room This room features air-condetoning, flat-screen TV, a safe, a minibar and a bathroom that inclues free toiletries, slippers and a bathrobe.

Sian Kaan Master Suite - Adults Only This room features air-condetoning, flat-screen TV, a safe, a minibar and a bathroom that inclues free toiletries, slippers and a bathrobe.

Sian Kaan Standard - Adults Only The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 1 bed.

Pyramid Junior Suite The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a terrace with lake views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.

Pyramid Master Suite The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with lake views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.

About The Pyramid Cancun by Oasis - All Inclusive

License: 1230050377

Guest Reviews

7.1

Good

Location

The Pyramid Cancun by Oasis is a standout all-inclusive resort celebrated for its prime location and breathtaking surroundings. Set on a stunning beachfront, guests are treated to beautiful ocean views directly from their rooms and easy access to the pristine sands. Nestled in Cancun's renowned Hotel Zone, the resort not only offers a plethora of lively activities and entertainment options but also convenient public transport links for exploring the city center. Guests constantly praise the well-maintained facilities and elegant design that blends a Caribbean style with modern comfort. The spacious and clean social areas, along with the vibrant beach clubs, add to the appeal and make for an enticing atmosphere. The proximity to the airport and the excellent service from friendly staff enhance the overall experience. The Pyramid Cancun checks all the right boxes for travelers looking for a relaxing yet dynamic beachfront escape in a luxurious setting.

Breakfast

The breakfast at The Pyramid Cancun by Oasis - All Inclusive receives a generally favorable response from guests, praising the variety and quality of the offerings. Many highlight the range of options available, from buffets with rich selections to the possibility of trying different styles in various restaurants. The Market Place buffet is frequently mentioned as a standout, appreciated for its fresh and delicious food. Guests often describe the breakfast as great, very good, and amazing, noting particular enjoyment of waffles and pancakes.

However, some logistical issues are noted, such as long wait times and crowded conditions during peak hours, which detract from the overall breakfast experience. Guests also mention the limited number of staff preparing items like eggs, which can lead to delays. Despite these challenges, the breakfast atmosphere, paired with the beautiful location and views, contributes positively to the guest experience. The broad selection of dining options at the hotel, including delicious gourmet dinners, adds to the enjoyment of the stay, making The Pyramid Cancun a popular choice for travelers seeking variety and quality in their dining experiences.

Dinner

The dining experience at The Pyramid Cancun by Oasis - All Inclusive offers a multifaceted adventure with both highs and lows. Among the standout experiences, the Marimar, The Black Sens, and Benazuza restaurants consistently earn praise for their exquisite cuisine and exceptional service. Guests rave about the variety of restaurant options, which include specialty eateries that serve top-notch seafood and quality meat cuts, providing a diverse culinary journey. However, the necessity of reservations, often required 24 to 48 hours in advance, can be a hassle, with some guests reporting long waits and difficulties in securing dining slots. Buffets provide a quicker dining option, yet they leave room for improvement in taste and variety. While many visitors appreciate the overall ambiance and friendly staff, others express dissatisfaction with the delays and inconsistent food quality in some of the buffets and casual dining options. The Italian restaurant, as well as Miramar and Careyes, come highly recommended, with Careyes offering exquisite food and top-tier service. Ultimately, despite the occasional challenge of reservation logistics, the dining selection at the resort generally satisfies a range of palates, making it worthy of exploration for those eager for culinary variety.

Rooms

The Pyramid Cancun by Oasis - All Inclusive offers guests a mixed experience when it comes to room accommodations. On a positive note, many guests appreciate the stunning sea views from their rooms, describing them as amazing and heavenly. The comfortable beds and spacious layouts contribute to an enjoyable stay, with some rooms offering luxurious amenities like jacuzzis with views of the sunset. The cleanliness of rooms is generally satisfactory, with housekeeping replenishing towels and minibars regularly.

However, certain aspects of the rooms require attention and improvement. Some guests find the rooms to be outdated, with maintenance issues such as faulty sliding balcony doors, leaking bathrooms, and unreliable plumbing and fixtures. The air conditioning units sometimes fail to work properly, which can contribute to a humid and stuffy environment. Despite efforts to maintain cleanliness, some guests report issues like dirt, mold, and insects, which detract from their experience.

While the hotel provides good access to various facilities, restaurants, and activities, the rooms themselves sometimes don't meet the expectations set by online descriptions. There have been instances where guests feel deceived by room promotions or receive accommodations that don't match their reservations. Overall, while the views and the location are impressive, addressing these maintenance and cleanliness issues could greatly enhance the overall guest experience at The Pyramid Cancun by Oasis.

Beds

The beds at The Pyramid Cancun by Oasis offer a mix of experiences that can shape your stay at this all-inclusive hotel. Many guests find the beds to be quite comfortable, offering ideal conditions for a good rest and ample space in certain arrangements like king-size beds. However, opinions vary significantly across room types and settings throughout the hotel. There are consistent mentions of beds being too hard, with some guests even describing mattresses as too soft or sunken, potentially due to humidity. Unfortunately, some beds are noted as broken or hastily repaired, which detracts from comfort and ease.

Outside the rooms, the beach area seems limited in comfortable and functional sunbeds, posing a challenge for those keen on enjoying seaside relaxation. An issue often reported is scarcity, requiring guests to reserve or pay for spots—which can be frustrating and detract from the experience. This comes alongside remarks about old facilities and occasional limitations in room conditions, including sound insulation and cleanliness concerns with bedding.

While some guests appreciate the comfort of their sleeping arrangements, noting soft and cozy conditions, others highlight problems with pillow firmness and bed size, which can make for a less restful night's sleep. It seems choosing the right room could very well make the difference, as beds in family rooms and double beds are described as smaller. Overall, the bedding at The Pyramid Cancun by Oasis has to navigate contrasting feedback, with a noticeable call for updates in some areas to enhance the overall guest experience.

Cleanliness

The Pyramid Cancun by Oasis offers a mixed experience when it comes to cleanliness. While there are reports of rooms being cleaned daily and some guests finding their accommodations very clean and comfortable, the maintenance of common areas and bathrooms often seems to fall short of expectations. In particular, the poolside bathrooms and communal restrooms frequently receive criticism for being unclean and poorly maintained. Some guests even encountered insects in their rooms, which indicates inconsistent levels of hygiene. Despite the high praise for the cleaning staff, who are often described as exceptional, the property and its facilities show signs of neglect in several areas. Issues such as dirty curtains, furniture, and construction activities further contribute to this perception. Additionally, a musty smell in some rooms is noted, along with occasional housekeeping oversights like not replenishing snacks or changing sheets regularly. Overall, the hotel's general cleanliness could benefit from more rigorous attention and maintenance.

Staff

The Pyramid Cancun by Oasis — All Inclusive receives mixed reviews when it comes to the service provided by its staff. On the positive side, many guests appreciate the friendly and attentive nature of several staff members, particularly at the restaurants and VIP services. Exceptional service was noted from individuals such as Oscar, Martin, Raphael, Mikee, and the staff at the Beach Club and restaurant Benazuza. These employees often help guests promptly and with a positive demeanor, sometimes going above and beyond to ensure a pleasant stay. The service and quality at numerous exclusive restaurants are regularly praised, contributing to memorable dining experiences.

However, several guests report experiences of unfriendly and rude behavior from certain staff members, notably at reception, the lobby, and among some waiters and bartenders. There are recurring mentions of poor attitudes and reluctance to assist, leaving some visitors dissatisfied. Instances of insistent behavior from membership promoters and issues with clarity regarding hotel inclusions also contribute to a less favorable impression for some. While some employees deliver exceptional service and professionalism, there are criticisms about the attitude and motivation of other staff members, which at times affects the overall customer experience.

Ultimately, while The Pyramid Cancun boasts some dedicated and exceptional staff, there are noted inconsistencies across service and hospitality, highlighting areas requiring improvement to better meet guest expectations.

Wi-Fi

At The Pyramid Cancun by Oasis, one of the key areas where guests experience challenges is with the Wi-Fi service. The feedback highlights a generally poor and unreliable internet connection throughout the hotel. It's apparent that guests frequently encounter instances where Wi-Fi networks are unstable, and in many cases, entirely unavailable, particularly in rooms and certain areas like Tower 3. While some guests mention that the Wi-Fi worked well in select areas, others faced persistent issues such as being unable to connect or experiencing slow and intermittent service. Connectivity problems seem to be a consistent issue, and despite reporting these problems, guests often note that they were not addressed promptly, sometimes taking days to resolve issues or remaining unresolved throughout their stay. These experiences suggest that guests may find themselves needing alternative internet solutions, especially for those reliant on a steady connection for streaming or work purposes. Overall, while some positive experiences with Wi-Fi exist, they are overshadowed by widespread dissatisfaction among guests regarding the hotel's internet services.

Pool

At The Pyramid Cancun by Oasis, guests are greeted by an impressive array of pools that wind their way around the hotel. These pools, celebrated for their cleanliness and spaciousness, offer various options for relaxation and entertainment throughout the day. Featuring stunning views of the beach and surrounded by lush gardens, the pool areas are impeccably maintained, adding to the overall allure of this resort. During the day, visitors can enjoy a variety of bars and attractions stationed around these expansive pools.

While the pools close by 8 PM, guests can enjoy the lovely atmosphere they provide during daylight hours—a perfect complement to the beautiful ocean and picturesque scenery. The combination of palm trees and bridge decorations makes for a spectacular setting, further enhancing the guest experience. Although securing a sunbed can be challenging due to early bookings, the overall layout and vibe make the pool area a favorite spot among visitors. Notably, the pool also offers snack options, ensuring that guests remain refreshed as they lounge nearby.

Despite occasional issues with sunbed availability and crowded swim-up bars, the pool facilities remain a standout feature of the resort, contributing to a memorable stay filled with excellent service, stunning views, and countless opportunities for fun and relaxation.

Beach

The Pyramid Cancun by Oasis offers a beach experience that is often described as beautiful and well-maintained. Visitors consistently praise the clear water and stunning views reminiscent of a postcard. Many find the beach to be one of the best, contributing to the overall appeal of the hotel. The beachfront location is excellent for those who appreciate both relaxation and the convenience of shopping in nearby tourist shops.

The hotel is complemented by well-kept pools and a wide variety of dining options, including high-end seafood and wine. Beach access and entertainment options add to the enjoyment, despite occasional closures and some distractions from the idyllic setting. While the beach facilities receive positive remarks, visitors note that there aren't always enough loungers, and many chairs are inadequately maintained or come with additional fees at certain beach clubs.

Challenges such as a small beach size, a difficult descent, and occurrences of seaweed, including sargassum, can affect the experience. Some visitors also express concerns about the safety of the sea, citing rough conditions at times. Overall, The Pyramid Cancun by Oasis delivers a picturesque beach setting that attracts guests seeking both relaxation and the excitement of a lively, all-inclusive resort.

Family

The Pyramid Cancun by Oasis - All Inclusive is a versatile resort that offers a range of activities and amenities designed to cater to families, particularly those with children. The Kiddoo area within the resort is particularly notable, featuring hourly activities, air-conditioned play zones with toys, a baby area, and children's pools, making it a suitable option for families seeking a mix of relaxation and entertainment for their little ones. Despite the youthful energy of many guests, the resort provides ample options for a family-centric vacation, suggesting it could be a viable choice for families looking to unwind and enjoy a stress-free getaway.

However, there are areas that require attention, particularly in terms of customer service and family accommodations at restaurants, where some have found the experience lacking. Scheduling family-friendly dining can be challenging, as available reservations often lean towards adults-only venues, highlighting a need for better alignment between advertised family services and actual offerings. This makes the resort less ideal during certain high-traffic periods, when a quieter, more family-focused atmosphere might be harder to find. Despite these challenges, the resort's large, beautiful setting and variety of pools add to its appeal as a family destination, although care should be taken when planning around peak times.

5 Star

The Pyramid Cancun by Oasis, an all-inclusive resort, offers guests a mixed experience in terms of its facilities and services. Many visitors highlight the resort's beautiful architecture and well-maintained, elegant surroundings, which convey the charm of a Caribbean escape. The hotel itself presents as a lovely and comfortable environment, impressively clean and styled, reminiscent of a luxurious setting typical of an American movie set in the Caribbean.

However, the resort seems to fall short of delivering the 5-star experience many travelers anticipate. While guests appreciate the attentive service and the quality of food and drinks, other aspects, such as long restaurant lines and inconsistent service, mirror those of lower-category accommodations. Notably, some guests report issues with water pressure and cleanliness in certain areas, which detracts from the luxury experience promised.

The resort succeeds in offering the essential elements for a pleasant stay, yet it repeatedly misses the mark on meeting the high expectations set by its 5-star rating. Despite the allure of its well-tended facilities, the hotel is noted by several visitors as not living up to the 5-star standard it is advertised to be, affecting its overall value proposition.

All-Inclusive Packages

The Pyramid Cancun by Oasis presents itself as an all-inclusive resort, offering a vast array of restaurants and bars for guests to enjoy breakfast, lunch, and dinner. While some guests appreciate the unlimited food and drinks, others find the quality lacking, with complaints about the food being cold or overly sweet, and the drinks being subpar. Despite the promise of an extensive all-inclusive package, many guests express frustration over unexpected extra charges for amenities like sun loungers and certain restaurants, which detract from the overall experience. The variety of dining venues is noted, but access to them often requires additional fees, limiting the authentic all-inclusive experience for some.

A portion of the reviews highlights positive experiences with friendly staff and a range of entertainment, suggesting that the resort has its bright spots, particularly for those opting for premium packages that offer greater access. However, the constant upcharges and crowded facilities, such as a shortage of beach chairs, dampen the value, causing disappointment for those expecting a seamless inclusive vacation. Many guests find the resort's offerings generic and basic, with the exception of certain premium areas that truly live up to the all-inclusive promise. The consensus among reviews suggests that while the location and inclusive concept have potential, the execution falls short in providing the quality and convenience expected from a luxury all-inclusive resort.

Luxury

The Pyramid Cancun by Oasis presents itself as an all-inclusive destination with aspirations of luxury. Guests have highlighted the property's stunning visual appeal, appreciating its beautiful and luxurious restaurants, which have been praised for their quality. Despite these features, expectations for a 5-star experience were not universally met. The resort's restaurant reservation system posed challenges, making it difficult for guests to experience the dining options. While some visitors stayed with lux-level reservations, confusion about the perks offered by the concierge service and the overall service quality did not align with the anticipated opulence. Although there was enjoyment in certain aspects, the general sentiment suggests a gap between the advertised luxury experience and guest perceptions.

Beachfront

The Pyramid Cancun by Oasis boasts an exceptional beachfront location that guests appreciate, with many rooms offering direct views of the ocean, enhancing the overall experience. Visitors highlight the convenience and allure of having beach-facing accommodations, which allows them to relish the tranquil beauty of the coastline. Although the property itself shows signs of age, it compensates with its spacious layout, effectively accommodating all guests comfortably. The hotel's expansive setting at the water's edge invites travelers to enjoy the beachside environment, making it a favored choice for those seeking proximity to the ocean.

Yes, The Pyramid Cancun by Oasis - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.

Yes, a spa is available at The Pyramid Cancun by Oasis - All Inclusive.

No, The Pyramid Cancun by Oasis - All Inclusive doesn't allow dogs.

Yes, parking facilities are available at The Pyramid Cancun by Oasis - All Inclusive.

Yes, The Pyramid Cancun by Oasis - All Inclusive has a gym.

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