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Mercure Newcastle George Washington Hotel Golf & Spa

Newcastle upon Tyne , Stone Cellar Road (Show on Map)

7.5

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Newcastle George Washington Hotel Golf & Spa receives mixed reviews from guests across various categories. While some guests praise the hotel's location for its ease of parking and convenient access to the city centre, others note that it is further from transport and amenities than advertised. The breakfast and dinner options also receive mixed reviews with some guests enjoying the good selection and quality of food, while others find it poor or overpriced. The rooms also receive mixed reviews with some guests finding them spacious and comfortable, while others find them dated and in need of renovation. However, the hotel is praised for its cleanliness and modern facilities, including the spa and pool. The staff are also highly recommended for their friendly and accommodating service, although some guests have had negative experiences with unhelpful staff members. Overall, the Mercure Newcastle George Washington Hotel Golf & Spa is a good choice for a family getaway or exploring nearby attractions, but it is best to read a variety of reviews before booking.
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Hotel with Spa

Escape to the serenity of the Mercure Newcastle George Washington Hotel Golf & Spa, where a tranquil spa awaits. Immerse yourself in a world of pure relaxation with a rejuvenating treatment session. Take a dip in the on-site spa and jacuzzi and let all your stresses melt away. Indulge in a well-deserved break and emerge refreshed and rejuvenated. Experience true indulgence at this luxurious spa.

Hotel near Golf Courses

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Standard Double Room with King Bed Standard room with a king-size bed. Also includes free Wi-Fi, a flat-screen TV, tea/coffee facilities, and ironing facilities.

Superior King Room Some Executive Rooms have four-poster beds whilst others have king-size beds, a bathroom with spa bath, tea/coffee, flat-screen TV, Free WIFI, and ironing facilities.

Standard Twin Room Standard Room with free Wi-Fi, a flat-screen TV, tea/coffee facilities, and ironing facilities.

Privilege King Room Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. Boasting a balcony with garden views, this triple room also offers air conditioning and a flat-screen TV. The unit has 2 beds.

Junior Privilege Room The double room offers air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Standard Family Room with King Bed and Single Bed Featuring free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. Boasting a balcony, this triple room also features a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 2 beds.

About Mercure Newcastle George Washington Hotel Golf & Spa

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Guest Reviews

7.5

Good

Location

Guests of the Mercure Newcastle George Washington Hotel Golf & Spa praised the location for its ease of parking and convenient access to the city centre with a short taxi ride costing £20-£25. However, some guests noted that the location was further from transport and amenities than advertised. The hotel is situated in a quiet and somewhat secluded area with nice pubs in the vicinity. Overall, the location was described as excellent or great for visiting family, exploring nearby attractions such as Beamish and Durham and participating in events like the Great North Run. While the hotel is well-located for some, those without transport may find themselves far from amenities and there is nothing much to do if you are not going for golf. Nevertheless, the convenient location next to a restaurant makes it a good base for exploring the local area.

Breakfast

The breakfast at Mercure Newcastle George Washington Hotel Golf & Spa receives a mixed review from guests. Some enjoyed the good selection for continental breakfast, well-cooked hot options and lots of choice from full English to pastries to fruit. Others found the quality poor, such as poor quality sausages, cold plates and burnt bacon. Multiple guests mentioned staff clearing and cleaning tables promptly. Some also found the price overpriced or chaotic, machines broken or plates dirty. However, the hotel does cater to dietary needs and provides a lovely breakfast area with lots of room and options. Food at the attached restaurant was really good, though the buffet breakfast was seen as mediocre or limited by some. The pancake maker was a hit with some guests, though the scrambled egg texture was terrible for one guest. Overall, the breakfast experience varied greatly between guests.

Dinner

The dinner options at the Mercure Newcastle George Washington Hotel Golf & Spa have received a mixed bag of reviews from guests. Some guests raved about the food, stating that it was excellent and amazing, particularly the meat platter. On the other hand, some guests were unhappy with the quality of the food with complaints of soggy brioche buns and cold room service meals. The quality of the food at the bar was good and well-priced, according to some guests. The restaurant had a wide range of tasty options to choose from with guests reporting that the food was very good. However, some guests felt that the restaurant was overpriced with a limited menu. Despite this, the on-site restaurant was described as amazing and the attached restaurant was reported to have really good food.

Rooms

There is a mixed bag of reviews regarding the rooms at 'Mercure Newcastle George Washington Hotel Golf & Spa'. Some guests found the rooms to be a good size, spacious and comfortable with excellent facilities, while others felt they were dated and old-fashioned. Some also reported issues with cleanliness with some rooms having a horrible smell or being in need of renovation. Despite this, some guests praised the cleanliness and comfort of the rooms with some even describing them as the best they have ever stayed in. A common complaint was the lack of air conditioning with some guests finding the rooms too hot. However, some guests enjoyed having a Juliette balcony in their room and being able to let in fresh air. Overall, there were both positive and negative comments about the rooms, so it would be best to read a variety of reviews before booking.

Beds

Guest reviews of the Mercure Newcastle George Washington Hotel Golf & Spa reveal a range of opinions on the beds. While some guests found the beds to be uncomfortable with sagging mattresses, others praised the comfortable and spacious beds. Some guests reported sleeping on two single beds pushed together, which was uncomfortable. Some beds were too soft or too firm for some guests' liking, but others found them to be super comfy. There were reports of beds being dilapidated or pillows being extremely hard, but overall, the comfort of the bed seemed to vary among guests. In one instance, a guest pointed out that the room was advertised as a king-size bed, but it was, in fact, two beds pushed together.

Cleanliness

The Mercure Newcastle George Washington Hotel Golf & Spa is a very clean and modern hotel with friendly staff, comfortable beds and clean rooms. Guests noted that everything was clean and tidy and that the leisure facilities were clean. However, some guests did mention that the pool area and changing rooms were not very clean. The shower cubicles still have curtains fitted and looked really grubby. Although the property was newly refurbished, some guests noted that the cleanliness could have been improved. The breakfast service was chaotic and the machines were broken with clean plates being dirty. Some guests also noted cleanliness issues in their rooms with empty shower gel and toilet not being cleaned. Despite this, guests overall found the hotel to be a nice and clean place to stay.

Staff

The staff at Mercure Newcastle George Washington Hotel Golf & Spa have been highly recommended by guests. Reviews mention that the staff are friendly, welcoming and accommodating. Many guests appreciate the helpfulness of the staff, noting that they go out of their way to assist with queries or requests. The reception, bar and restaurant staff have all received praise. However, some guests have noted a shortage of staff or have had negative experiences with unhelpful staff members. Despite this, the majority of reviews highlight the fantastic customer service provided by the staff with some guests giving shoutouts to specific staff members who went above and beyond. Overall, the hotel boasts a team of amazing and attentive staff that add to the enjoyable guest experience.

Spa

The Mercure Newcastle George Washington Hotel Golf & Spa offers an added bonus of a spa, perfect for a relaxing stay. While some guests found the spa pool to be really nice, others were disappointed with the cold and unkempt spa. The pool was considered too small by some and the steam room barely warm. However, the spa was not too busy during some guest's visits. Though, some guests were disappointed by the lack of treatments available. Despite these complaints, some guests found the spa to be lovely and enjoyed the added bonus of a massage. The spa bathroom was considered a welcome surprise. On the other hand, some guests reported negative experiences with the spa, including a disgusting and dirty spa with skin floating in the hot tub and murky pool. External noise from rowdy groups in the pool area was also noticed by some guests. Despite some mixed reviews, the hotel also offers great pool and gym facilities.

Pool

Guests have mixed opinions about the swimming pool at Mercure Newcastle George Washington Hotel Golf & Spa. While some found the pool to be good and nice, others felt that it needs an update and is too small for more than two people. The pool is heated, but some found it to be very cold. The pool area was described as steamy by some, while others found it to be clean and relaxing. The jacuzzi has a timer and can get crowded. Some guests had issues with the cleanliness of the spa and pool and one even got pink eye. The hotel requires guests to book a pool slot and there were reports of rowdiness in the pool area from large groups. However, leisure facilities were described as superb by some. Overall, the swimming pool and spa area at the hotel have received mixed reviews.

Family

If you're looking for a perfect family night away or a family treat surprise, look no further than Mercure Newcastle George Washington Hotel Golf & Spa. While some guests had issues with their room (possibly because they were in a family room), the hotel's location is perfect to visit family in the area. Kids will enjoy the pancake machine at breakfast and the selection of pastries, but unfortunately, one guest's daughter was shivering outside in the cold because they could not last long. However, the hotel staff quickly moved them to a new room after they reported an issue with their bathroom/toilet. Just be aware that some family rooms seem to be kitted out for just two guests with towels for two and cups tea/coffee facilities for two guests alone. But beyond these small hiccups, Mercure Newcastle George Washington Hotel Golf & Spa is a great choice for a family getaway.

Yes, Mercure Newcastle George Washington Hotel Golf & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Mercure Newcastle George Washington Hotel Golf & Spa.

No, Mercure Newcastle George Washington Hotel Golf & Spa doesn't allow dogs.

No, parking facilities aren't available at Mercure Newcastle George Washington Hotel Golf & Spa.

Yes, Mercure Newcastle George Washington Hotel Golf & Spa has a gym.

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